Woke adgenda promotes people void of merit. Company is completely disorganized and toxic most of which shareholders have no idea about. The company is blowing money left and right to the point it is not sustainable. Very unfair and biased atmosphere all the excellent leaders that would make the company great either were wrongly fired or left the company. Company being run by Woke INCOMPANTANT PEOPLE EMOLOYING BIASED FAVORTISIUM THE COMPANY IS DESTINED TO FAIL ON THIS CONCEPT. NO OVERSIGHT FOR UPPPER MANAGEMENT WHICH IS THE LARGER PROBLEM. SHAREHOLDERS SHOULD BE CONCERNED, Service Value Shipping Returns Quality Date of experience: February 16, 2025We normally have a good experience ordering from Chewey but had a bad one this time, placed an order it offered a discount code so we used it, everything went through fine until we receive an email cancelling our order saying code had been used before, this is a perfect example of false advertisement, I spoke to 2 people about this,1 being a manager and they wouldn't make this right so leaving a bad review incase this continues to happen to others. Leaves a bad taste in a customers mouth for sure Service Value Shipping Quality Date of experience: November 29, 2024Chewy canceled my order just because they didn't like that I used the promotion code they sent me on email! I spent two days emailing them and finally bought the dog's food in another shop. I will never return to them, and will talk about these greedy people to all my friends. Choose another seller, these guys are just awful, don't trust them, your pets will never receive what they need. Customer service also didn't help. Just AWFUL. Service Value Shipping Returns Quality Date of experience: June 26, 2024Above and Beyond I have been using Chewy's automatic subscription for my dog's flea/tick medication for over 5 years, but when my dog suddenly died on Thanksgiving, I didn't even think to cancel this subscription. When the medication arrived in the mail, I sent an email to the support team explaining our heartache and wanting to return the medicine and receive a refund, if possible. The support team was incredible. They responded in genuine compassion, told me I could donate the medicine to a dog rescue near me and they would immediately refund my account and cancel my remaining subscription for me. I was very touched, but then they sent me a beautiful bouquet of sunflowers in memory of my Ivy a week later that left me in tears. When our family is ready for another dog, we will absolutely be using Chewy whenever we can. I would recommend them to anyone. Thanks again Chewy and Matthew L for the comfort you brought us during a difficult time. Products used:Flea/tick medicine Service Value Shipping Returns Quality Date of experience: January 29, 2024I had to call Chewy because I had just bought a bag of dog food for my pup and needed to return it because I had too lay my pup to rest. I had Zero for 12 yrs and it was very had thing to do. Chewy not only gave me a refund for the food, I received a very nice bouquet of flowers today. I was very touched by this. I have never had this level of caring from any company. I will never use another company. Chewy customer forever. Service Value Shipping Returns Quality Date of experience: May 24, 2024I have been a Chewy customer for over three years and other than a few minor issues, I've never had a problem with them until the past months. They started charging me over a hundred dollars for a deposit in addition to my monthly orders. Was never notified of any changes and when I contact them they claim it's because my stuff comes from different warehouses. My stuff has always come from different warehouses and has never been a problem before. They do put the money back into my account when within two to three business days after my order arrives but I'm on disability and my budget is limited. Service Value Shipping Returns Quality Date of experience: January 28, 2024Thought I was getting my Dog Food and Toys in 3 days as stated on website. It didn't even schedule to ship until 2-3 days after order was put in (I ordered at night). It was then scheduled to be delivered a week later. I Needed dog food before the next week. I could have went elsewhere had I known the Truth. Now, you know. I do not have a problem with the products, just the Deceptive Delivery Time. Service Value Shipping Returns Quality Date of experience: January 21, 2024Ordered Simparica Trio on May 31 now June 10 still nothing! Called their customer service and asked if I needed to mail or email the prescription to them, they said ''no, we sent two emails to your vet, and still waiting to get the approval, call your vet and see what the hold up is'', so I called the vet's office and sat talking to the receptionist until the FIRST email from chewy came through then told ''oh we stopped doing this form a long time ago, now you just download the script to their portal''. Would've got my dog's med a week ago had I not gotten a circle jerk! Tip for consumers:ORDER WAS CANCELLED,,, WILL NOT GO THERE AGAIN!! Products used:ORDER WAS CANCELLED Service Value Shipping Returns Quality Date of experience: June 10, 2024Update: I was just randomly charged for $86 from Chewy for an order I never placed. They canceled my previous orders without explanation the past 3 months, but then randomly bill me for an order I did not place? This screams FRAUD. They have canceled my order the past 3 times for no reason. They refuse to respond to me regarding the orders. If they don't want people to use the auto ship discount, then they need to stop offering them. I have since found a reliable supplier for my pet supplies. But be warned. Just because your order goes through, doesn't mean they will honor and ship it. Tip for consumers:Their customer service refused to respond to my emails questioning why the continued to cancel my orders. They just randomly charged me $86 for an order I NEVER placed. Products used:None. I shopped elsewhere Date of experience: December 21, 2023If anyone uses CHEWY as a delivery service for dog food they are terrible at customer service and very OVERPRICED. Better off going and giving your business to PETCO or another delivery service. I'm assuming CHEWY is having financial and personnel problems and that's why I am done! Just a horrible experience all around! Thanks for reading Service Value Shipping Returns Quality Date of experience: June 11, 2024Chewy is absolutely horrible. They advertised a dog house as being waterproof and can he outdoors. In fact it is not at all. It rained the next day after receiving and I had it outside. It leaked really bad. I contacted them and told them even sent pictures. They told me to donate it and that I'd get a refund. So I did that. Now after I donated it and never got my refund they now want me to return it. How can I return it after I already donated it to a shelter and even have proof of that too. Now they have stolen 200.00 from me and telling me too bad. Absolutely horrible company and customer service Products used:Dog House Service Value Shipping Returns Quality Date of experience: March 4, 2024My orders were delivered further from the porch each time and the last box with food was placed next to the trash can in front of the house. I find it very rude and disrespectful. I have a rotator cuff injury. I called Chewy to express my concern and I never received a callback or any email as a follow-up to address the situation. Very disappointed! Tip for consumers:No Products used:Dog food Service Shipping Date of experience: February 10, 2024Not only does their easy auto ship option with simple adjustments make it so easy to keep up with prescriptions and food, this company goes above and beyond. They sent birthday cards to your pet and a Christmas card every year. I also randomly got sent a personalized hand drawn portrait of my pet for national dog month—it literally made me cry. I will forever be a Chewy customer! Tip for consumers:I love this company! Products used:Food, prescription meds, toys, couch covers, all things pet related Service Value Shipping Returns Quality Date of experience: August 9, 2023Deliveries of my pup's prescription dog food and treats were always on time. The customer service folks I spoke with on the phone over the years could not have been nicer or more helpful. My beloved little pup, Angus passed away a week ago. I had recently received his Chewy.com order of prescription food and treats, but never opened the box. Not only did Chewy.com say they would gladly issue me refund, but said to I could donate that delivery to our vet's office (which I did). This afternoon I received a lovely bouquet of flowers accompanied by a heartfelt sympathy note from the Folks at Chewy.com in memory of my dearest little Angus. Chewy.com's kindness and thoughtfulness at this sad and difficult time has been above and beyond. I can not thank them enough. Date of experience: August 18, 2022Purchased $300,3 story Frisco Wire/wood Playpen for pet. Upon opening, discovered the pan in bottom was damaged leaving sharp, broken places. Initially chatted with customer service with the recommendation of sending the entire thing back and getting a new one or looking on Amazon to find a replacement pan. Seriously?. This thing is heavy and takes an hour and a half to assemble. They refuse to just open up another one like it and send me the pan. Ridiculous. Final resolution, a credit of $60 to my credit card. Now for $240 my pet has a broken piece of crap from Chewy.com. Not the warm and fuzzy they like to advertise. Should have bought from Amazon, They even know it themselves. Would have been no hassle, Tip for consumers:They advertise a warm and fuzzy connection with your pet, when it comes down to it, they deliver poor customer service in the event something goes wrong. First purchase will be the last. Service Value Shipping Returns Quality Date of experience: October 5, 2022They denied a first time buyer a promotion claiming the promotion had been used on another order but yet they have never purchased from this company their whole life so now my self and 11 cat rescues will no longer buy from here hope they enjoy that loss for discriminating against new customers and lying just so they don't have to give th the discount they advertise Tip for consumers:Horrible business ethics Products used:Horrible business ethics Service Value Shipping Returns Quality Date of experience: August 22, 2023Recently, my orders to Charities have been requiring telephone verification. Chewy screwed up, then when I phoned, their employee Aishia, I think, talked over me, then hung up on me. MOST JUVENILE BEHAVIOR EVER. The next employee said she fixed the billing problem but didn't. I Cancelled my account and will use Amazon or Walmart. Products used:I donated cat food to a Shelter Service Value Shipping Date of experience: April 27, 2024We spend well over $200.00 per month with Chewy for cat food. We take care of 16 cats total in our area. We signed up for Auto-Ship so we could have the food on a regular basis but unfortunately, Chewy.com has become unpredictable and inconsistent in shipping out our orders. We're going to look for another source. Chewy has disappointed us too often. Tip for consumers:Chewy is inconsistent and unreliable. Products used:Haven't gotten my order yet Service Value Shipping Returns Quality Date of experience: October 17, 2023So usually, i like Chewys. Lately their site is just way screwed up. They disabled my husbands account and my account on claims of security reasons. We have been trying to order dog food for weeks! When i asked what i was supposed to do? Wait for another team to email me. I was also told our disabled accounts can never be reopened. So thanks for that. Dont know what that is about but very freaking inconvenient! Tip for consumers:Just dont for like a month until their tech teams fix this problem. Its a nightmare and your account will just get disabled. Products used:None, they wont send me the dog food!! Service Value Shipping Returns Quality Date of experience: February 28, 2022This company is unbelievable. I lost my dear Hiram kitty last Tuesday. I called Chewy to tell them that I had 6 cases of cat food and my baby passed away. I felt like a blubbering idiot. Melanie said she would credit my account and just donate the food to a shelter. That was awesome enough. Yesterday UPS delivered these beautiful roses. WHAT? Tip for consumers:Sign up for subscribe and save. There is where you get your best deals. Products used:Cat food Service Value Shipping