Absolutely useless! What's more is they really couldn't give a toss about you, your money, your order or what is now your problem. We ordered a product from Ralph Lauren on the 27th November and here we are still filling out forms with UPS (who also have no time or concerns for what is now your problem) on the 27th December. Surely it should be RL taking this poor service up with UPS? Not us! We have recieved no refund or product. Absolutely nobody gives a toss about it. Steer clear of both RL AND UPS as neither of them are capable of organising a drunken soiree in pup. Service Value Shipping Date of experience: December 27, 2024I bought Ralph Lauren sweat pants thinking i would get good quality sweat pants for $125.00. The issue is the pants have a horrible design not thoroughly designed, causing everything to fall out of your pocket 100% of the time you sit down. The pockets open to the side and do not hold anything in them. Had simulator issues with $200 sunglasses which are cheap, flimsy, scratch easily, and both hinges had both screws come loose. For the price its although im paying full price for 1/10 of product. It makes no sense to design products so thoughtlessly. Tip for consumers:Ralph Lauren is overpriced and have extremely bad designs. Products used:Sweat pants Service Value Shipping Returns Quality Date of experience: October 3, 2022This company gives 0 $#*!s to its customers, the return I made by Nov 28 still hasn't been refunded yet, and non of their CS want to help. They have indifferent attitudes and their return policy is not fair for Paypal users. This is a boomer company still making boomer style clothes, which has not caught up to the customer-centric mindset of a modern fashion company. AVOID your pain, I am still waiting for my dollars to be returned to me! Service Value Shipping Returns Quality Date of experience: December 22, 2022The new ones are thin and sloppily made. No quality at all. I'm a clothes expert. My last 3 visits I bought zero. The smalls are to big for me. I'm 5 7.5 and 160. The t shirts last less then 9 Mos and cost a fortune. Close em down. They no longer have any quality. None. Goodbye pole. Products used:Can't buy anything. Even the socks are inferior Service Value Returns Quality Date of experience: April 1, 2023I bought a winter hat from Ralph Lauren in October 2021 through Next but did not wear it until this winter. I wore it 3 times before the bobble on the hat fell apart. I contacted Ralph Lauren who advised me to contact Next. I do not feel that this is the fault of Next as it is not their product. Will not be buying from them again Date of experience: December 29, 2022I bought a pair of men's shoes in my size, and they are too small. Also, the instep has huge wrinkle inside. Customer service gave me a return slip and after waiting a month they returned the exact same shoes without explanation. So much for the 30-day return policy. Products used:Men's Shoes Service Value Shipping Returns Quality Date of experience: May 16, 2023I order two pairs of sneakers last week i received it after 3 days.One pair is perfect and is size 13.the other pair which is size 8 is used.I call customer service the same day and I explained to her issue she told me don't worry we are going to send you a new one and am going to email you a return label just sent the other one I wait a week nothing I call again she never place the my order.Now they cannot do nothing they just as to give a refund because they don't have my size first of all why you sent me a used dirty pair of sneakers instead of a new one that I order.Shame on you.By the way my order number is *******583. Products used:Shoes Service Value Shipping Returns Quality Date of experience: November 30, 2022I love clothes from this brand. Initially thought to be an attire for golf players, ralph lauren has expanded its influence so much, nowadays many people around the globe wear their polos. Sincerely speaking, not only polos are of high quality, but sweatshirts and hoodies as well. Plus the price doesn't bite much, actually. There is clothes both from the mid-segment and luxurious one. Date of experience: January 2, 2024Have been a fan of polo for many years. Recently I purchased 3 v-neck shirts and 3 pair of shorts from a polo store in Vegas. The shirts are not v-neck after you wash them, just look like an out of shape crew neck. The shorts are very wrinkled right out of the dryer. Won't purchase Polo again. Products used:Shirts, shorts Service Value Quality Date of experience: April 10, 2023I Was not happy with the return policy. Attempted to do an exchange for a smaller size and was not able to due to the payment method. I shot with Ralph Lauren quite often and for me not to be able to do an exchange was very disappointing. The representative stated to me that I would have to do a return and then make the purchase all over again. I asked, would I still be able to get the same discount And the representative stated that I would not be able to get the same discount that I got originally. So make sure you know your right size because Ralph Lauren will not make it easy for you to do an exchange. Date of experience: December 1, 2023They send you a coupon saying it's a token of their appreciation for your having purchased something. When you return to the store to purchase something using the reward coupon, they tell you it's not valid for another two weeks...Scam Artists! Service Date of experience: May 28, 2023Ralph Lauren do not worth any more. Fake info about delivery. They said me that they cannot effect delivery but on the web site is definitive date Products used:Jacke Service Value Shipping Date of experience: July 19, 2024Bought a bunch of polos. One was manufactured over two years ago! Of course it faded and shrank like crazy after just one wash. Quality control is clearly absent now at Ralph Lauren. Service Value Shipping Returns Quality Date of experience: June 21, 2023I have purchased RL clothing for 40 years. I shop the sales, bc it is otherwise expensive. Bargains can be found. The clothes are consistent in high quality and sizing. They always ship in boxes and returns are painless. Service is first rate. Ordering directly from RL avoids imitations. Still my go to brand for casual to sharp dress. Tip for consumers:Be patient and wait for sales. Products used:Many purchases of shirts, pants, belts, coat and sweater. Service Value Shipping Returns Quality Date of experience: October 30, 2021I have bought online (South African Polo clothing) on sale dress paid for it, but couple days later found out that order was cancelled however money gone from my account. I have contacted them whole month there is no response no refund. I don't know what to do. Date of experience: August 23, 2020Tried to return a shirt that was the wrong size after the" 30 day policy" (my fault I didn't read the small print) Still in plastic bag and original box had not even been taken out of box They would refund or even exchange for a different size such a horrible policy for a store with expensive items! Will never buy from them again! Date of experience: May 15, 201840 year plus customer who collects Polo men's shirts and sweaters. I think the pima cotton sweaters are spectacular EXCEPT for this year's additions. Never have I seen such poor quality from Ralph Lauren. The material and workmanship from China is terrible. Extremely thin cotton was used... friends who compared this year to last say that the material is at least 50% thinner, doesn't hang well as it wrinkles and loses shape. What a waste of money on a product that usually is first rate. And the company, when contacted, sent only a standard form reply. Where is the real Ralph Lauren Date of experience: October 21, 2013I can not live with a 30 day on line return policy, so I will no longer be buying from them. They only say their return policy on their website which they can change at any time, so take a screen print of the return policy when you order. Their quality has gone down hill. Soft Polos used to be long with a heavier fabric than today. I could just buy a large and it was long enough for my 6' 1" husband, not anymore. The neck trim on the t-shirt curl up after you wash them so badly that they cannot be ironed to look normal. They shorted the rise on their pants so I returned those. Ralph Lauren used to be my favorite brand, not any more. The majority of the reviews on their website were people who got the item for free. Date of experience: May 5, 2019Ordered a few items online during sale. They sent wrong sizes, contacted them explaining the situation (attaching photos of the wrong items) and asking them to rectify the situation. They didn't even apologise only said you can send back for refund which would take around 10 days. Emailed again and never got a response. I will never buy anything from them again. Their service is horrible. Date of experience: August 13, 2019I tried placing an order on their website and tried several cards and all got declined. After spending hours on the phone with customer service, they claimed that the issue was with their third-party processing system, which they have no access to, and told us we will not be able to order anything from their website. This is beyond inconvenient and frankly, they lost me and all my family members as customers. If they do not know how to access their incompetent third-party system, then they are doing a lousy job of managing their own website. Date of experience: November 20, 2021I went into the store in Yorkdale mall and the workers were extremely racist towards me. As a paying costumer I feel very offended and very disappointed I've never felt so humiliated in my life. DO BETTER Service Value Shipping Returns Quality Date of experience: December 26, 2023Spent £160 on TShirts that never arrived (UPS left them on the doorstep for anyone to help themselves too). Was told to wait 14 "Business" days for a reply. Received no reply, no refund and no TShirts. The amount of money RL charge v the service they provide is a disgrace. This is compounded by previous experiences of wrong items delivered and shirts with rips in! Date of experience: October 3, 2019I would rate it 0 if i could I tried to reach out on several occasions for assistance and never got any helpful information. I guess Ralph lauren can afford to treat their customers this way Date of experience: March 5, 2023Ralph Lauren is the ONLY retailer I've returned an item to, who hasn't refunded my money within 2 days of receipt of a $600 pair of jeans. It's going on 9 days and I still haven't received a refund. They can take my full payment at purchase, but they're in no hurry to let go of the money. For this reason, I don't intend to purchase from them again. I must say though, their customer service representative "Brittany" was very nice. Since the COVID crisis began, shopping online is a popular option and unfortunately, you cannot try on clothes in advance for proper fit so they have to be returned. Date of experience: January 28, 2022I bought a floor lamp cost 500+ without lamp shade delivered. The customer assistance promise to ship out a new one after retaining the revised address. However, they didn't retain the lamp shade that I bought, nor did they inform me this product is going to be discontinued. After knowing that I am a foreigner, and the item has been shipped overseas. Returning may cost me even more than the price I bought the lamp. They still insist on returning for credit; otherwise, there's no refund/partial refund. Date of experience: September 2, 2013