Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience. Reason I chose this business: Because they had the item that I was looking for and it was available before the release date. Date of experience: June 17, 2024Revolve is always my go to spot to buy clothes for a holiday or event. I can almost always find something. But this time I ordered several items and not one fit. They were too big, the quality felt poor for the price and on one of the dresses I liked, the sticky part inside the dress to hold it up, lost its stick. Revolve is always quick to ship and quick to return so no fault there but was just disappointed in the overall quality of the items k bought this time. Reason I chose this business: Love it as a platform, great shipping and returns. Date of experience: June 18, 2024Hi there There was a damage on my sweater when it arrived. I called immediately. The person on the phone was so kind and helpful. I sent back my sweater right away and received a new one without damage within a few days. I love my sweater and the service. So I will be coming back for more. Thank you so much Hi there There was a damage on my sweater when it arrived. I called immediately. The person on the phone was so kind and helpful. I sent back my sweater right away and received a new one without damage within a few days. I love my sweater and the service. So I will be coming back for more. Thank you so much Reason I chose this business: I was referred to it by my sister and a few friends Service Date of experience: June 25, 2024Pretty dress, I ordered for a summer wedding. I did not end up wearing it because it was an outdoor wedding on a very hot day in Texas and the material is heavy. I like the dress anough to keep it for another occasion Reason I chose this business: Friend recommended Date of experience: June 17, 2024Very easy to order. Glasses were gift packaged beautifully and arrived quickly. Provided with tracking updates on everything. Great experience with Revolve. Thanks! Reason I chose this business: Had product that met my gift needs. Easy to order. Date of experience: June 17, 2024I had ordered a new tanning lotion and was having it delivered to the Florida address where I was staying. It was supposed to come within 2 days. When it didn't I called customer service. She was very helpful. It turned out I hadn't completed the order so it was never ordered in the first place. So I wasn't sure I wanted to order it, because my trip was for only 4 more days. She said she could send it overnight. Of course overnight shipping is expensive, so I politely declined. She said they would overnight it for no cost. OMG! When was the last time that was offered to you? Especially when it was my fault that I screwed up the order to begin with. So it was overnighted at no cost to me and I was able to use the lotion for the rest of my trip. Hands down the BEST customer service I have ever experienced. See above. Reason I chose this business: I chose Resolve because they had the tanning lotion I wanted to try and it was only no cost 2 day shipping. Service Date of experience: June 18, 2024Revolve is my favorite place to shop. Revolve makes finding trendy outfits easy because it has curated multiple piece looks combining different designers. If I need to return any items the pre-printed label makes it hassle free. Fast and easy, I felt heard and my issue was resolved quickly Service Date of experience: June 16, 2024Revolve has been a good experience for returns especially in online shopping where sizes and fit are imprecise and unpredictable. I appreciate the customer service Revolve provides in this regard. Date of experience: June 17, 2024I have purchased jewelry and clothing from Revolve. The quality of the products is excellent, returns are easy and customer service is top-notch. This company is my go-to if I need something for every day or a special occasion. Customer service goes above and beyond..they put a rush on shipping for a dress I needed at the last minute for no extra charge.. Reason I chose this business: Heard about it from a friend Service Date of experience: June 15, 2024Go to website to get cute pieces last minute. No other site gets you clothes shipped faster and accepts returns easier. Wish less items would be on preorder but otherwise great. Always great Reason I chose this business: Easy to use Service Date of experience: June 17, 2024I did not receive my purchase, although the carrier service said it was delivered and had a photo to show. The package was not delivered to my door but left in an unsecured area. I contacted Revolve and the representative, Jennifer went above and beyond to resolve the issue. I got a replacement delivered to my front door the next day. It was such a breath of fresh dealing with a customer service representative who embodies what "true service" means. She was very professional throughout our email interactions. I will definitely recommend others to shop with Revolve based on the type of service I received. Revolve also has great merchandise for all. Jennifer was AWESOME! Please see the above notes on my experience. Reason I chose this business: Revolve had what I was shopping for, Osea Undaria Body Oil and the item was part of the 20% off promo. Great body oil, very moisturizer and gives that glow we all want. Service Date of experience: June 10, 2024Honestly, I do not have anything negative to say about REVOLVE. They are customer friendly, promptly addresses customer needs, offer clear communication, and resolves issues effectively. Not to mention the price match they do. It is a win-win. I called them several times for a price match and each and every time they were friendly and excited to assist. Reason I chose this business: I choose REVOLVE because they are consistent with always having the most up to date fashion, providing the best services, offers 2 day air shipping and free returns and always willing to do a price match. Service Date of experience: June 14, 2024I love Revolve. They have an amazingly curated selection with all sizes. Enough options for my self and my teenage daughters. The fast shipping and extremely easy returns are what keep me coming back. Date of experience: June 3, 2024Last month I've purchased a new shirt online and received it within a week. It looked great, exactly what I ordered. Only when I tried it out I noticed that the fabric was damaged and it made the shirt very crooked. I've sent a message on the website customer service and immediately received response, in a few minutes they took care an refund my account. It was very professional and quick service. I will definitely continue purchasing from REVOLE Last month I’ve purchased a new shirt online and received it within a week. It looked great , exactly what I ordered. Only when I tried it out I noticed that the fabric was damaged and it made the shirt very crooked. I’ve sent a message on the website customer service and immediately received response, in a few minutes they took care an refund my account. It was very professional and quick service. I will definitely continue purchasing from REVOLE Reason I chose this business: I like the site and the selection of brands and styles It is very helpful to show the measurements of the models. Good and quick shipment and usually good quality products. Now I know that also good customer service. Service Date of experience: June 15, 2024I love shopping at Revolve. They have a lot to choose from, shipping is fast, returns/exchanges are easy, and best of all, their customer service is incredible. I have never had a bad experience with them so far. Revolve is definitely my go-to shop for online shopping. Very good. Reason I chose this business: Great customer service Service Date of experience: June 3, 2024Date of experience: February 15, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Jo C. Canada 1 review 0 helpful votes Follow Jo C. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Amazing Customer Service dealing with Revolve, absolutely Amazing!” June 12th, 2024 Verified purchase My daughter is getting married this October in Italy, I have been struggling finding a Mother of the Bride Dress. I committed myself to Revolve as I have only had great experiences with my previous purchases and customer service. I have ordered a number of dresses to try and hopefully to buy, having said that no luck so far but Revolve is helping the ordering and returning process extremely satisfying and easy. I am very hopeful that the last dress I ordered from Revolve will be the 1 :) It is a pleasure to call and chat with Revolves customer service department. I have always had a friendly voice on the other side not making me feel guilty about needing a return label along with encouraging me to order another dress to try! Reason I chose this business: Remove was referred by a friend Service Date of experience: June 12, 2024This dress is gorgeous and flows! I'm 5'4" 120 lb and size S fits perfectly. Adjustable straps make it very easy to adjust how low the neckline needs to be. Colors are lovely and would definitely recommend it Date of experience: May 29, 2024I love shopping on Revolve. They always have something I can't find anywhere else. And when the product isn't right for you, they have wonderful return policies. They make shopping easy and risk free. Date of experience: June 14, 2024Bought a beautiful coach bag it was lovely quality and packaged so well! It ended up being too small for me and the return process was super easy! Revolve made it so easy to return items! I highly recommend! Super helpful regarding my return inquiries Reason I chose this business: Because the range of products available! Service Date of experience: June 10, 2024Overall great experience. I continue to order from Revolve because their shipping/return process. They make it super easy to order/return if needed and it makes me want to order from this site more often. Date of experience: June 5, 2024First time to order from your company. I was not familiar with your store. I googled Free People barrel leg jeans. Free People did not have my size in the color I wanted. There you were. I was pleasantly surprised with professional transaction. Thank you again. Reason I chose this business: Google suggestion. Date of experience: June 3, 2024Love everything! From picking out cool clothes to the ease of sending the ones I don't choose back in the mail with prepaid postage. The whole thing is super easy and I get a great product! Thanks! Revolve! Kelly P. Reason I chose this business: It’s super easy Date of experience: May 10, 2024The customer service is out of this world. When you live somewhere with very limited shopping options, it is nice to have access to the styles that are trending. Thank you for the return process being so seamless! I love Revolve! Reason I chose this business: Customer service is phenomenal! Selection of clothes, shoes, accessories is crazy! You can literally one-stop shop. Date of experience: May 13, 2024It hasn't had any kind of customer experience. The package came on a small plastic bag. The worst experience. Even not a card, this email take a lot of time. You have to treat better your customers. My package tracking never worked Reason I chose this business: Because you have the article that wasn’t able on much stores Date of experience: May 9, 2024I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time * REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Returns Quality Date of experience: September 19, 2024