Joined as a plus member for free shipping and to earn an extra 2% back in rewards. Neither are what was promised. They now require a minimum $50 order for free shipping and do not pay the 2% for shipments. I am physically disabled and have difficulty shopping in store so the free shipping is essential. I also live on a very fixed income so that 2% not being credited is a slap in the face. Very disappointed with Sam's club and their changes. Products used:Various food and personal items. Service Value Shipping Returns Quality Date of experience: January 4, 2025Discourteous rude expensive all the nastiness you would expect from a company like this!. Their products are garbage. Their service is garbage. And their employees are very disrespectful and rude!. Just look at all the other reviews on all the other websites and it will speak volumes!. I can't believe people pay a membership to be treated this way!. SMH Date of experience: January 1, 2025I PURCHASED CHECKS THAT CAME ALMOST A WEEK LATE! THEY STARTED ON THE WRONG NUMBER! I HAVE 4 PACKS WITH THE SAME CHECK NUMBERS! I HAVE MISSING CHECKS THAT NEVER ARRIVED! I WAS TOLD THE MISSING CHECKS WERE NOT THEIR PROBLEM! I HAD TO FREEZE MY ACCOUNT! I HAVE BEEN A MEMBER SINCE THEY OPENED, AND THIS IS HOW THEY TREAT ME! I WILL NOT RENEW MY MEMBERSHIP! TIME TO TRY COSTCO! Service Value Shipping Returns Quality Date of experience: January 6, 2025Ordered a massage chair. Aknowledgement had incorrect sales tax based on list price not sales price, a $140 difference (you DO NOT charge sales tax on the discount amount and verified this by state statute definition of "sale price"). Brick and mortar location was no help and could do nothing until an invoice is generated. 4 phone calls to customer service totalling 108 minutes. Was disconnected twice after lengthy waits. Tried live chat and was also disconnected twice after 15 minute waits. Finally reached a "manager" via phone and told him to cancel order, period. He provided me with a reference number and simply put me back in queue. Interesting that every wait message said I was next in line with exactly a 36 minute wait, total BS. Hung up. No way to cancel order on line. Total incompetence and truly believe this is all a stall tactic to get you to give up. I will simply refuse the order when it arrives. Will never use these morons again. Products used:Attemting to Cancelled prior to arrival Service Value Shipping Returns Quality Date of experience: December 10, 2024I have been a plus member and a business member since 1991. I JOINED IN 1991 in Ybor City, A Tampa neighborhood, I was so fed up i would have left by 2008 if my wife would instead shop with BJS or COSTCO, both of which i enjoyed simultaneous memberships with when i lived elsewhere. I had a car accident in 2005 leaving me without mobility. They always violated the spirit of the law w/r/t the ADA ad seldom offered accommodations. When they fail at something and accept a return it could take 90 days to geta refund after they accept the merchandise returned. Their internet service on groceries is abominable making substitutions you didn't ask for and delivering food that had spoiled. I paid for a delivery 24hours before it was to be delivered yet they took my money, promised delivery, didn't and expect me to wait 7 to 10 days for a refund I didn't ask for. I am disabled and depended on delivery. This forces me to pay a second time and no doubt they won't have everything I order, as had previously occurred many times. If after 34 years this is how they treat you no one that has a choice should give the business. My town now has close to 200,000 people and i pray competition comes to the area. I'm too far to receive delivery from BJS Iin the next town or i would have renewed my membership. Products used:above deals with a 34 year history supplied in description. Different issues different times, which is the reason for the vagueness. Their online service is positively the worst of all club memberships Service Value Shipping Returns Date of experience: February 6, 2025Went to samsclub and had my sister pay for my items and I wasn't planning on renewing my membership because it's not worth it going to samsclub so samsclub took 50 dollars from my sister's debit card because they couldn't get it off mine and she is not a member. That's crazy. Samsclub quality of food has gone down and you have to stand in line to enter the store and stand in line to leave. Samsclub really needs to change. Service Value Quality Date of experience: December 19, 2024Jeremiah the GM, told his cashier's to refuse a refund on generators, even if they were not opened at store location 7950 Cypress Creek Pkwy, Houston Texas *******. Today (1/22/2024) when I went to take my generator back Tranika told Janet to not accept the generator and walked off. Janet was very respectful but Damien, Tranika and Beeia the manager lied for Jeremiah, with misleading a deceptive practices, when the refund policy proves that it could be refunded for the full amount. As me being a club member for 10 years to receive this type of deception. Although I didn't purchase it from that location, I'm still a club member and deserve to be treated fairly, without prejudice! Jeremiah told my Aunt, just because the storm didn't hit to hard, we shouldn't bring them back but my daughter birth is this weekend and I spend that money for the emergency and still want to move forward with my daughter's 1st birthday party. I deserve the same amount of the value of the generator from all of their pay checks for falsified information because it caused me to become overly stimulated without a cause. I called the Corporate customer service line and Sofia told me I was right and deserve a refund. Tranika was rude from the time we walked in and as my Aunt asked a question about the policy, she instantly went into defense mode, saying we're wasting our time, when I told her she was just asking a question and she pretended she was talking to Janet, while she was looking at my Aunt. Both managers and Tranika told me I had to wait until Jeremiah comes tomorrow inorder to see if he could override the transaction. Instead I went to the location where I got it from and returned it without a problem and was out the door in a flash! I believe they need to demoted of their positions because they refuse to honor me as a longevity member and for the devalue of SAMs being an established company for the betterment of We The People. Service Value Returns Date of experience: January 22, 2025Why does Sam's Club operate with such deceptive practices? It literally pulls all of its members' mark items off if there is something terrible on the news or in a college town on move-in weeks. The point is your regular customers are noticing this deceptiveness. Service Value Shipping Returns Quality Date of experience: October 3, 2024Sam's Club, Montgomery, Alabama. 2 - African American sales associates and 1 - automotive tech started stalking me, showing up where I was and following me. I bought tires for me car there and provided my cell phone number for a tire rotation. Then they started getting into my car which means they copied the key fob code. I changed the car door lock and they were still able to get into my car. Tip for consumers:Sam's Club in Montgomery, Alabama is not safe to shop at. Products used:Tires Date of experience: September 17, 2024I want answers from sams club we pay for plus acct to get free shipping on most items because we live very far away from the club and now you want to only give us free shipping if our orders are above $50 literally what all other places do for free for people.wth are we paying for?VERY WRONG! And we will not renew! Date of experience: July 2, 2024Sam's Club is my go-to destination for bulk shopping. The warehouse layout makes it easy to navigate, and the savings on everyday essentials are substantial. I appreciate the variety of products available, from groceries to electronics to household goods. The Sam's Club membership pays for itself in savings, and I've had positive experiences with their customer service. Date of experience: March 28, 2024It's frustrating when online services prioritize profits over customer safety. In times of extreme weather conditions like a blizzard, flexibility and understanding should be key. It's important for businesses to consider the well-being of their customers, especially when faced with unforeseen circumstances that could jeopardize their safety. Prioritizing money over customer concerns can lead to a lack of trust and loyalty in the long run. Value Shipping Returns Quality Date of experience: March 25, 2024Wow... Sugar delivered in open top 2 gallon plastic bag. The Domino Sugar bag busted wide open, still there but sugar running out into this huge plastic bag. Not closed, not sealed. I order several bags for baking. The others were thrown in these same open plastic bags with loose tops not sealed good. I am so disappointed! This was delivered to my home yesterday afternoon 2-28-24. Service Value Shipping Date of experience: March 1, 2024Just went to Sam's on 41 in fort myers and I purchased a couple of things. After I hit total, the item that I pick up did not show the discount. I call the girl over that was assisting the self checkout. She told me that the item properly expire and they did not remove the sign. I asked her can you honor the price. She responded by saying she is not a manager. She is only an hourly associate. She then continued to say she does not care and I can call corporate. I was blow out of my mind. A person in customer service does not need to be there if that their attitude. Things are very expensive and as a customer you shop and hoping for a discount that helps. A person does not deserve that kind of treatment especially when that what you advertise. Terrrrrible Service Value Date of experience: February 26, 2024Bought a 85" tv online said it would be at my house that monday and after waiting mondayfor my very expensive tv. Now they are saying it will be be another 2 weeks before i get it. The store near me has them but they will not give me the sale price because it end on sunday. If i knew it would have taken that long to get the tv i would have pick it up my self. Tip for consumers:Don't say it will be there on a date and then its over 2 weeks later Products used:85" samsung qled tv Service Value Shipping Returns Quality Date of experience: February 26, 2024I really like the Sams Club company, so I applied then went in store to check on it and I was greeted by manager Chirs and at that time he told me this store didn't need any more because they were over staffed by 7 people at this time. After i had bumped into another manager he got me an interview the next day it was with Chris all through the interview it felt like Chris was trying to discourage me from work at this store even at times I felt like I was not good enough when I know I am good enough so when I came back to check on my interview i was not surprised to hear I did not get the job. I have 30 years' experience and my top priority is customer service. I felt bad but i was not surprised. Products used:N/A Date of experience: June 28, 2024We purchased a 12 x 16 gazebo, it arrived 9 days late even after paying $150 for shipping. Enterprise freight delivered it with one employee and he lost control of the hydraulic system and my gazebo with the pallet jack attached fell 5 fr onto my concrete driveway. The framework is damaged and it's been over 24 hours since I've heard any feedback regarding resolving this issue. Service Value Shipping Returns Quality Date of experience: April 13, 2023Sam's club doesn't honor what it advertise. They had a promotion when I try to get it they were very ignorant, and gave me all kinds of excuses why I couldn't have it. I talked to people on line they told me it should be no problem. Then I called and they were very ignorant on the phone Service Date of experience: March 6, 2024Place an order for a television that could have been purchased from any number of different retailers. There was no price advantage by ordering from Sam's Club. Chose Sam's Club because the delivery date was expected to be four days after purchase. However, the initial ship date was not until two days after purchase. I should have known. At this point, the shipment has been delayed twice and now FedEx has "Updated Delivery Pending." If you cannot pick it up locally, I'd suggest avoiding Sam's Club. Tip for consumers:Don't count on Sam's Club delivery estimates as accurate. Products used:Television Service Value Shipping Date of experience: September 26, 2021The Optical Center sneaks a $25 "1-year Allstate Eyeglass Insurance Policy" onto the customer's bill without the customer's knowledge or approval. It's part of their "package". They will refund it when asked, but it should have never happened in the first place. Also, the Optical Center requires that customers fill out a long, intrusive Health History Form. What does this have to do with buying a pair of eyeglasses? My examining eye-doctor didn't even look at my completed form. I fear that they are just harvesting the information for marketing purposes. Finally, the Optical Center is not transparent with their prices. They list the cost of frames, but they don't mention that the right lens will cost $87 and the left lens will cost another $87. The final charge is a complete surprise. I expected more openness from Sam's Club. Date of experience: January 28, 2023I went in and they previously talked me into a plus membership at the pharmacy, this time they filled it with a brand 4 times higher than the rx said it'd be online, they said it automatically uses more expensive one... wow. I had them change it but the female pharmacist at the Manchester mo was rude and so was the old woman who was at register, I'm talking extremely rude, like she she could you repeat that you just rattled it off very quick about my phone number, wow. Service Value Shipping Returns Quality Date of experience: March 11, 2021Robyn worked for over 2 hrs on the phone with the Sam's Club credit card division, trying to straighten out our account. She is very patient and never gave up. I however am not happy with the credit card company. I have spent less time buying a new car opposed to applying for a credit card. Service Date of experience: January 27, 2022Sofas seem good for the price, but delivery issues with furniture. Missing furniture, very slow deliveries taking months. Delivery guys who want to leave product outside instead of inside doorway, etc. Date of experience: January 9, 2023Once a week since 1995. Great store to shop in. All the basics in food and cleaning stay mostly static and they have enough new stuff to keep their offerings worth checking out. Descent pricing structure. Date of experience: December 5, 2017Firstly, allow me to mention that old fashioned customer service was on display today. While visiting store #8202 in Savannah, Ga, Mrs. Katrina Smith provided attention to detail as it relates to customer service. Mrs. Smith ensured that all our questions were answered with courtesy and class. She even ensured that our needs were met while attending to the service desk, and assisting other customers. Secondly, her knowledge of her occupation should not go unnoticed. Her level of professionalism was on full display today. Thirdly, Continue offering exemplary member services. You may want to consider this location as a model/training location for First Class Customer Service. Satisfied member services member. Date of experience: August 12, 2023