Awful! I've order 6 lip oil and only got five and a $#*!ty lip liner I've never ordered, texted costumer service according to the agent and the supervisor who assisted me they can't refund or ship again the item because I use a forwarding company which is insane and pretty convenient for whoever packs and order and decides what items to send...I've never had an issue with the company I use, I've been doing business with them for 6 years now, I've been ordering from Sephora for almost 2 yrs if not. While this year only I've spent more than $2,5k ( you can imagine how many little $150 order packages I've received so far and never had a issue until now) and I can't get my item or my $35 back. PRETTY WILD. Never ordering again. For all international buyers be advise, your entire order can be missing and they take no responsibility even when it's their fault like in this case. STAY AWAY IF YOU'RE INTL BUYER. Products used:Cosmetics. Service Value Shipping Returns Date of experience: November 8, 2024I am extremely dissatisfied with Sephora's service. I placed an order and chose to have it shipped to a freight forwarding address. Unfortunately, the delivery company used, Veho, abandoned my package on the street in poor conditions, as evidenced by the attached photo. Despite my attempts to contact Veho, I received no response. Sephora's policy does not provide any accommodations for issues with freight forwarding addresses, which has left me with lost products and no resolution. The lack of accountability from both Sephora and the delivery company is unacceptable. I am now out $150 and have no way to recover my products or get a refund. I would strongly advise against using Sephora's service, especially if you plan to use freight forwarding. Their customer service has been unhelpful, and the delivery partner they use is unreliable Date of experience: July 22, 2024Sephora is my go-to destination for all things beauty. The store offers a vast selection of makeup, skincare, haircare, and fragrance products from top brands, as well as exclusive Sephora collections. I appreciate the knowledgeable staff who are always available to offer personalized recommendations and advice. The rewards program offers additional savings and perks for frequent shoppers. Date of experience: March 29, 2024Sephora has truly earned its reputation as a beauty haven, and my recent experience shopping there was nothing short of fantastic. From the moment I entered the store, I was greeted by an array of enticing beauty products that immediately piqued my interest.What I appreciate most about Sephora is their commitment to offering a wide range of brands and products. Whether you're a makeup enthusiast, skincare aficionado, or fragrance lover, Sephora has something for everyone. It's like stepping into a treasure trove of beauty possibilities. Date of experience: August 28, 2023I purchased $161.18 worth of merchandise sometime ago and still have not received it. I contacted Sephora and found out the carrier still has not picked up the package. I asked them to cancel the order and they claimed they are unable to do so. Sephora should NEVER have promotions if they cannot handle the volume. I will Never purchase anything from them again. Service Value Shipping Returns Quality Date of experience: April 22, 2024Treatment of customers at… Terrible treatment of customers at Sephora. They reeled me in to make a purchase of products with an offer of a reward and then due to application of a membership code the total came 7 PENNIES under and they didn't send the reward. Unlike other honest sites, nowhere was this highlighted during the checkout, and there is no redress from the company and really poor response from what they laughingly call customer service. Since Feelunique has been bought by Americans the treatment of customers went down the hill, and fast. I will not purchase another item from Sephora, either online or in a physical store. Products used:Nothing ever again! Service Value Shipping Returns Quality Date of experience: February 29, 2024Worst customer experience, First they send my package to my local Post mail service which forced me to walk in a snow storm to grab my package. Only to find out that they send me an empty box. After contacting their costumer service three time. I was told that a refund or a replacement was not going to be offered to me. Not only did I lost my girlfriend present. I will lost some precious time dealing with them. I will never order from them again and tell everyone the bad experience that I had Tip for consumers:By far the worst costumer experience I have ever had Products used:none Service Value Shipping Returns Quality Date of experience: December 19, 2023Ordered an expensive conditioner, which arrived damaged. Tried to contact customer service through 3 different routes and heard nothing back despite the repeated attempts to contact. It's almost like Sephora don't care once they have your money. But that's OK, I can hold a grudge for a very long time, so will be getting at least £22 of enjoyment out of leaving honest, bad reviews. Don't buy from Sephora, there really are better options out there. Products used:conditioner Service Quality Date of experience: July 29, 2023While this website has been absolutely vicious when it comes to ravaging my bank account, I absolutely love shopping here. They have a fantastic selection of mid to premium cosmetics and skincare, and their customer service and return policies are top notch. Tip for consumers:Save up your points for gift cards! Products used:I have so many products from them, a literal room full of cosmetics, skincare, and perfumes. Date of experience: January 31, 2022On December 30th 2023 I received an email that my package was delivered from sephora., upon checking for my package it was missing, I called Sephora customer service to let them know I didn't receive the package and that I lived in an apartment complex and they need to ring my doorbell which they didn't, the representative was so rude, she told me it's my duty to check with the shipping company to know when when my package is gonna arrive and that she's gonna give me the benefit of the doubt by replacing the item, that was so disrespectful and inappropriate Service Value Shipping Date of experience: January 3, 2024Been a loyal client of Sephora since 2007. Bought the wrong foundation product in March by mistake, which looks identical since it is same brand, same packaging at $60 a pop. I always like to have at least one on hand. Also purchased the accurate one this summer. I must have pulled from my shelf the one recently purchased rather than the one from March. I now need to get a new one from my shelf and realized that it is the wrong one; same company but different texture all together which i cannot use. Tried to just make an even exchange but THEIR POLICY does not allow this since i purchased it more than 60 days ago. Spoke with different supervisors and although they can see that i ALWAYS used the other one, still can't do anything about it. What a shame to lose a 15-year client over this... it is probably just as good for me because their products seem to always be more expensive than other stores. Bye bye Sephora… Date of experience: August 23, 2022I'd shop here if they gave two $#*!s about their customers! My account has been having unknown issues, it cancels my order after 20 minutes, it has 20 times in a row now. It was supposed to be fixed multiple times now but still isn't. I finally gave up and went to the manufacture website for the items I was out of. It's a $500 but that must not be enough for them to care because first it was supposed to be fixed within 24-48 hours and it's going on 92, I've contacted more people and it still isn't fixed. I thought maybe spending close to tens of thousands of dollars with them annually, might help but I was obviously wrong and I'm over it... until they contact my and make it right, I'm not ordered online there again! Tip for consumers:If it cancels your order automatically... good luck! Products used:Cosmetics, if I could actually get them! Service Value Shipping Returns Quality Date of experience: September 9, 2022The worst customer service at Sephora Coconut Creek at Kohl's, the saleswomen do not pay attention to the customer's needs and treat customers like fools, they laugh among themselves to say that they do not have the product and do not give you options for something similar, I buy a lot at Sephora online, but sometimes I stop at the store, which I will never do again with such terrible customer service. They should train those workers so they know how to treat customers properly. Tip for consumers:My complaint is not about the online purchase, it is about the customer service in the store in Coconut Creek Service Value Shipping Quality Date of experience: January 24, 2024I have been trying to contact them for months about a return I made in July which wasn't refunded. They have just responded saying "it wasn't returned in a resellable condition". THIS IS AN OUTRIGHT LIE. The product, including the box it arrived in, was completely unopened. The only reason I can think of is that the product came wrapped in a little cling film which I may have not replaced (I don't remember) or I may have sent it back in a different packaging box. Either way, these are not legal reasons to withhold a refund - the actual product purchased was unopened and resellable. They have stolen £30 from me. Their policy also says they don't need to return it for health and safety reasons. This beggars belief, the product was UNOPENED. This company is an absolute disgrace and a scam. Please avoid, they are unethical and an utter disgrace. They shouldn't be allowed to be doing business. Order: FN******* Service Value Shipping Returns Quality Date of experience: September 3, 2023Tried to order through the Sephora app… The order goes through but then gets cancelled 2 minutes later for "Unsuccessful Authorization". Apparently they needed to verify my information. Fair enough. I really wanted to order from this company because my girlfriend loves Sephora. Spoke with 2 different Sephora reps via chat and 2 other reps via phone… Verified my info every single time, and no matter what happens, my order gets cancelled. It has now been over a week, and I've spent over 3 hours of my time wasted just trying to place an order! Opened a service ticket through email… The Sephora customer support rep tells me to call their toll free number. I've already done that TWICE! After informing the rep that I've already called twice, they unapologetically tell me to call the toll free number, basically ignoring the fact that I've called twice already. No effort whatsoever from anyone at Sephora to help me, other than just repeating "call the toll free number". Awful, AWFUL experience. I will never ever buy from this company ever again. This is the absolute worst shopping / customer experience I've ever had. Tip for consumers:Awful customer service! Products used:None, could not complete the order! Service Value Shipping Returns Quality Date of experience: November 21, 2023Buyer beware: when you buy online, their "30 day" return policy applies to when you place the order, not when you receive the item. It took almost two weeks to receive my item and went to return before 30 days of when I got it and was only offered store credit. Apparently, it is the customers fault when they experience shipping delays. I was met with terrible customer service and refusal to take accountability for the delay on their end. This company has gone down hill. Service Value Shipping Returns Quality Date of experience: December 22, 2021Sephora sells full retail items that you can buy directly from vendor online with a discount. In this case Murad products they have some online at 20% off but Sephora does not honor their promotions. Date of experience: December 11, 2023The company's administration discriminates against people based on their political views. They recently suspended one of their influencers after finding out that she was leaning conservative. This is unacceptable. Date of experience: January 31, 2021I have bought Sephora products a few times and every time I have been there I feel as if I am a ghost trying to find my way around the store. No one ever comes by to ask if you need any help. I went there last night thinking I would try again and the same thing happened. The girls that where standing around doing nothing but gossip to each other while customers are watching is unbelievable. Not once did I receive any help from anyone except the nice girl at the register. I will never go back to Sephora again, instead I will continue to buy and support my local businesses that actually hire people that care about their jobs. Date of experience: February 14, 2016Really, Sephora? I have been VIP Rouge for years and a makeup addict. I have over 2,000 points in my account at the moment. The rewards are terrible, the choices limited and/or sold out. Two samples instead of three? And they don't even send the ones you choose... like whatever is leftover. With the mark up on cosmetics, an extra sample is not a huge expense for this company. I generally order online and have minimal interaction with real people. There is so much competition in this industry and Sephora used to be the leader. Now I make Ulta and Space NK my first choice. So sad. Date of experience: April 6, 2019Ignored. Had to ask more than once for someone's help while staff kept busy chatting with each other in the aisles. Disinterested staff act like they are doing you a favor to minimally help. Will never go back. Date of experience: February 11, 2017I have ordered many products. My last order only 3 of the 4 items arrived. I emailed over 20 times to sort out this issue. I finally receive an email stating i will receive a gift card in lieu of the missing item. Nothing arrives nor any further contact. I continually email with various consultants from customer service responding but not helping. Why would i ever order from Sephora.mx again! Date of experience: July 25, 2018Honestly I loved Sephora until recently. They have makeup brand other stores don't never had any big problems until I needed to return something. I got the proactiv md treatment as I am pregnant and breaking out. I wanted to make sure these products were safe with my ob before applying. She said she would prefer I not use so I went to return. I was told the return policy is only THIRTY DAYS. That is freaking pitiful. Other places have a much more understanding return policy. Can even try it out before returning. They acted like my return was such a big inconvenience and then said oh well there is nothing we can do. I am saying goodbye to Sephora forever. Date of experience: November 30, 2019Bought the naked 2 palette which came out of a closed drawer, opened it one hour later and multiple eyeshadows are broken. Went back to the store and they didn't believe that it was already broken and started laughing at me when I explained and started gossiping. Showed them the receipts. Horrible service. Payed 50 euros for nothing. Date of experience: February 24, 2016I am a "rouge" level customer of Sephora and recently encountered a problem with a $20 eyeliner they sell. The in-store manager refused to provide an exchange due to my purchase greater than 60 days ago. I just opened this eyeliner in the past month, very little product was used. Deplorable customer service! Service Returns Quality Date of experience: April 17, 2021