Do not shop with shein! They delivered my package to the wrong address and wont give me a refund on it. That doesn't even make sense. They made the mistake. I've spent over 10,000$ dollars with them and I'm deleting this app now Tip for consumers:Terrible site Products used:Clothes Service Value Shipping Returns Quality Date of experience: November 14, 2024I ordered home decorating items from Shein worth £360, but my experience has been absolutely terrible. The order arrived in a single box, which was suspiciously sealed with two different types of tape. Upon opening, I discovered that items worth around £25 were missing. I contacted Sheins customer service multiple times, but all I got was an unhelpful response claiming they "can't help me." To make matters worse, they completely stopped replying to my messages. This level of service is unacceptable for a company handling such high-value orders. I feel ignored and cheated. I will never shop with Shane again and would strongly advise others to think twice before placing an order with them. Terrible service and zero accountability! Products used:Home decorations Date of experience: November 22, 2024I am extremely disappointed with my experience on Shein service. I requested a refund for my recent purchase, but despite multiple follow-ups, my issue remains unresolved. It's been from october 14 th, and I still haven't received any communication or refund. Shein's associate courier service IMILE confirmed that they delivered the return item on the same day. And shein is not accepting that they received the courier. This courier servise also Shein's associate. The customer service team has been unhelpful, providing vague responses and not addressing my concern properly. I provided all required documentation and followed their process, but the lack of response is frustrating and unprofessional. Date of experience: October 14, 2024Guys stay away from SHEIN company. Big Fraud. I bought few items and size was not ok so when I returned within time frame they lied and did not refund my money, also took items. Customer service is pathetic. I wish they close the business in canada atleast. Date of experience: September 17, 2024They sent half of my items. Have not refunded the money. No phone number to contact. Do NOT trust this company! There's no way of getting your money back. This place is a scam. The clothes that arrived look very cheap and thin. Service Value Shipping Returns Quality Date of experience: August 20, 2024HORRIBLE customer service and liars. I ordered something and changed my mind within am hour or two. According to their website, orders can be canceled if they have not shipped. I had just placed the order and nothing had happened with it yet but they told me that they could not cancel the order. They told me several times and the responses seemed to be automatic replies that haven't even really read my message. I will never order from SHEIN again and I will be happy to share my experience with othersto save other people from experiencing the grief that I'm going through now. Tip for consumers:Their site says that you can cancel the order up until the time that it ships but this is not true. I tried to cancel mine before they did anything with the order and they refused to cancel it. Products used:I have not used any product. I haven’t received anything. Service Returns Date of experience: October 25, 2024They are cheap but you will never receive your merchandise. I ordered a product on August 1st 2024 and 10 days after not receiving my package I called UNI UNI delivery. They said the warehouse was notified to ship the merchandise. I still do not have what I paid for. If you want to waste time and you money you can purchase from this vendor. Tip for consumers:UNI UNI is there shipping service. They are NOT reliable. Products used:Never received Service Value Shipping Date of experience: August 17, 2024I ordered a pebble ice maker in silver and received a regular one in black. I contacted customer service and told them this and that they would need to pay for shipping as this was their fault, not mine. They said I would get my money back. I took the item to UPs and shipped it back on 8/29/24 to the address they indicated. It was delivered back to them and signed for on 8/31/24. I have inquired about both of my refunds and they are stating it hasn't been received and to check with the courier. I have proof and have given them the tracking number. What they are doing and allowing is not right! They are allowing a store to sell an item they are advertising under false pretenses. Other customers have bought this same item and the same thing happened to them. I think attorneys need to get involved at this point. Service Value Shipping Returns Quality Date of experience: October 27, 2024Never again will I order Shein crap... I ordered 3 tops in May.received them but all 3 were bigger than I thought so I returned them hoping for Shein to send me a smaller size... nothing since May and no refund of $50. Just glad it was a small $$ amount cos crapy customer service is useless and they pretend to do something but won't. Stealing $50 is pathetic. It's August and still nothing from May... unbelievable Tip for consumers:Never again will I order Shein crap... I ordered 3 tops in May..received them but all 3 were bigger than I thought so I returned them hoping for Shein to send me a smaller size... nothing since May and no refund of $50. Just glad it was a small $$ amount cos crapy customer service is useless and they pretend to do something but won't. Stealing $50 is pathetic. It's August and still nothing from May... unbelievable crapy cheap company. Products used:Nothing Service Value Shipping Returns Quality Date of experience: August 18, 2024When you do things for payment, they increase the prices more than what is in the basket. I'm so disappointed with you guys. Before you are correct and give us discount points etc but now