I didn't even know that treating customers as poorly as SkinStore does could be possible in this day and age. They make customers jump through hoops to return faulty, expired, defective products that they seem to repeatedly send out. These are high end products; everyone should do themselves a favor and purchase from reputable retailers who protect their customers if things go wrong. My experience with Skinstore is nothing short of robbery. Service Value Shipping Returns QualityI keep giving them ANOTHER TRY because I get AA miles to shop there - but there is an issue each and every time I place an order - usually with delivery. This last order I took a screenshot of the order where it says free delivery within 3-5 days... 2 weeks later I reach out and ask and they reply "it usually takes 5-10 business days. So why promise 3-5? And why can't i track it? LIARS Service ShippingI bought the serum from this website for $116 and used it for a few weeks, my skin got irritated and broke out so bad. I tried to contact them but they kept asking about the batch number and expiration date but I don't have the package anymore. I can only take the photos of the bottle for them but they don't even try to help me solve the problem. Products used:Cosmetics Service Value Shipping Returns QualityI recently purchased the 111Skin cream from Skinstoe, and my experience has been extremely disappointing. The product itself caused a rash on my face, and to make matters worse, the color of the bottle started peeling and contaminating the cream. When I reached out to their customer service, the lack of follow-up and resolution was astonishing. Despite daily efforts on my part, they dismissed the pictures I sent, claiming not to have received them, and closed the case without addressing the issue. A frustrating and unsatisfactory experience overall. Products used:111skin cream Service Shipping Returns QualityI rarely write reviews but I thought it was important to do so for Skin Store. This company is very dishonest. When you order a product, their system directly records a subscription request. As a result, a month later, you receive the same products and of course, your credit card (which they took care to register without your permission) is charged! I of course contacted customer service, returned the products but was never refunded! I had to file a complaint with my bank to finally win my case. My bank credited me the amount but it took a lot of work to put together the complaint file, send the evidence documents and it was only 3 months later that I was reimbursed And we're talking about 170 dollars!...which is quite significant! Skin Store is really dishonest. Do not ever order any products and do, not ever provide them with your credit card! Service Value Shipping Returns QualityI placed an order from the black Friday sale and it took off.01 cents instead of the 20% discount advertised. The wrong item was sent. To return it took numerous phone calls, emails and chats, downloading paperwork and having to go to post off during busiest time to return the incorrect item. They wouldn't ship correct item until the wrong item was retuned. I ended up canceling my order and am waiting on the refund. Terrible company Do Not Do business with them. Wouldn't even give 1 star Tip for consumers:Terrible return process Service ReturnsIgnored My Return Request! Not evening answering my questions directly. What a scam website! Never buy anything from this website! Tip for consumers:Don't trust this website! No returns accepted as they promised! Ignored my request and question! Products used:cosmestics, skincares Service Value Shipping Returns QualityGood luck with receiving your items. In short, I never received my package, and it has been nearly 3 weeks of going back and forth with SkinStore customer service and I still don't have my items or a refund. I placed an order with SkinStore which was shipped with the courier Pandion. The order was tracked as out for delivery in a city hundreds of miles from the delivery address. The package was marked as delivered and I never received it. It's been 3 weeks of following up with SkinStore customer service and there has been no resolution. My recommendation is just shop at Sephora who has much better customer service.I order some products from Skinstore. Email sent to me my package would be delivered 6/2/23-6/5/23. When I click the tracking number, it said my package was delivered 5/30/23. I Have Not received my package and cannot get a hold of them. The customer service says they are open between 8am-8pm, I'm calling at 4pm PST, if its EST it would be 7pm. Still no live person to provide any info. Their live chat dont know crap and tells me to contact them back because their system is down. SCAM! Stay away. Tip for consumers:Never received my order Products used:Never received my order Service Value ShippingSKINSTORE never resolve the problem of sending old inventory skincare that is over 2 years old. THEY shipped GWP "Gift with purchase" And sold it at a discounted price. They don't want to resolve, told me they will respond within 2-3business days. It has been 5 days, no response, no solution. I am planning to return all the stuff I purchased that is over $200 each order, I placed 2 of the same orders. Never want to do business with this company ever again! It is not right in the mind of selling gift with purchase that was supposed to be free with a "purchase" Murad if you're seeing this your dealer: Skinstore is selling your GWP2021 at discounted price on their sales section. Shameful!I think that this store is only good if you know that you like the product. I was run in circles to the point that I am writing my first review ever out of pure frustration. I ordered a silk hair wrap from them which was one size only. It did not fit my head and actually gave me migraines due to a design feature. The return policy is that only unopened boxes would be refunded, which is on me for not reading. I tried to open up a conversation about if I could get a refund for my item as it caused a medical problem through the live messages and I was told that they would make a ticket for the "Quality Assurance Team" and to expect to hear back with, I think, 5 to 10 business days. I reached back out when that timeframe had elapsed and was told basically the same thing. They said they were "awaiting feedback" and would "raise this matter again because it was urgent". I heard nothing back and honestly forgot about it until yesterday. It has been months with no email, and I reached back out with a respectful message about my frustration and was simply told it was out of the timeframe to return the email but would raise the issue with the "Internal Team". Basically, I got no response even though I would have been okay with a no because officially I was in the wrong for not reading the return policy for a new product I wanted to try. Service ReturnsI ordered the large size. They sent me the small size. I contacted "customer service". They said, this is what you get for what you paid. Apparently, I was to look at the pic of the item and ignore the written description of what i ordered. So...i requested a refund. The return authorization i was sent even listed the LARGE size as the item to be returned. I returned the item (with delivery confirmation). They denied my refund as the returned item was never received. I have had to go thru my bank/ credit card to get my refund. JUST DON'T DO IT! Tip for consumers:just don't use it. Products used:noneAt first I was skeptical after I ordered because it took a while to be assigned a tracking label and be shipped. The customer service number didn't work & the chat worked only once. They were very responsive via email. I got it within about 5-7 days. It was a $400 purchase but I got exactly what I ordered in perfect condition. Will be ordering from them again :) -Stef Tip for consumers:Despite horrible reviews. And chat on ent service number not working. It worked out and I got my items and got a great deal. I will be ordering again from here. Products used:All face products Service Value Shipping QualityZERO STARS ACROSS THE BOARD - I purchased the supposed, PCA SKIN Hydrating Toner. Prior to the expiration of the refund window, I contact SkinStore to return the product as it SEVERELY dried my skin, day one. They said they would review the clinical trial... WHAT? I knew this would be a horrible experience. I received the response today 11/13/23 that said "Thank you for your patience in regard to the investigation related to the reaction experienced while using the "Christophe Robin New Shade Variation Care - Ash Brown 250ml". We are sorry to hear that you've suffered a reaction from this product." WHAT? This is NOT the product that I purchased, their email details are false. The product I purchased has false advertising, it is NOT hydrating as their product advertisement states. They then provided this same lie to Afterpay to prevent a refund. I later found out that they tell their customers to continue paying AfterPay and other payment sources, while they investigate, in hopes that they will run out the clock on the 14 day return policy. They also moderate their reviews by removing the most critical reviews. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE! Tip for consumers:Their refund policy says 14 days but its not true, they do not give refunds. They will lie to prevent giving you a refund. Products used:Facial TonerThis company is scam! I ordered a full size shampoo and they sent me a sample! When I brought it to their attention, they wanted to offer me $10 for my inconvenience. I paid $24 for a shampoo that they failed to ship to me and they want to refund me $10 for the product I never even received? This incompetent lot somehow came to their senses and shipped me a replacement product. Guess what? It is still the same sample size shampoo. So I am still out $24 and stuck with two samples. This is the worst company I've ever had the misfortune of doing business with. Stay away! Service Value Shipping Returns QualityI would rate it minus 5 stars if I could! Customer service team is useless. Feels like they have a robot, writing replies. My parcel was shipped back for some reason and even after admitting there was a mistake made from their side by one agent, other agents answered to the same mail thread claiming that the order is on the way. "If you do not get your order in 30 days, then let us know and we might do something" - they say, ridiculous! Tip for consumers:Do not use it. They never deliver on time, mix up orders, do not know what customer service entails. Products used:Cosmetics Service Value Shipping Returns QualityI ordered two items for Christmas in late November and received a shipment about a week later. Unfortunately the box did not contain what I ordered and instead had three items from the Dr. Dennis Gross line (?). I contacted customer service on 12/6. It's currently 1/28 and no response. I ended up giving away what was sent which seems just as well given how many people never receive refunds. Extra star because the items I got were likely more valuable than what I paid. Service Value Shipping Returns QualityI purchased some skin care for birthday gifts on the 19th and checked delivery time frame says "3-5 business days if not Hawaii" which is more than sufficient for me so ordered but after a whole week nothing has shipped yet. There's no phone number to call so has to leave message and got response it takes more than 14 days which she said was normal! WTF?! The pandemic restrictions already ended. Do they ship their products from China or somewhere?! Tip for consumers:Don’t purchase from here Products used:Cosmetics Service Value Shipping Returns QualityI am a long-time user of Perricone MD Face Finishing & Firming Tinted Moisturizer SPF30. Although I usually buy straight from Perricone or a department store (e.g., Macys, Neiman Marcus), I was sucked into an after-Christmas sale at Skin Store to stock up on skin care basics. Big mistake. The Skin Store Perricone moisturizer is an *obvious fake* (despite realistic packaging). Buyer beware. Tip for consumers:Do NOT use this site for skin care purchases! Service Value Shipping Returns QualityMy order was lost in the mail and I contacted customer service more than 10 times. Everyone I chatted with promised that it would be resolved in 48 hours. After 3 weeks, I have not heard a response from anyone. They don't have a phone number to call and you're forced to chat with their online customer service. They said will refund you or ship a replacement to you. After that I have not received my refund or replacement, then they said they are investigating with FEDEX and make me keep waiting. I urge everyone to boycott them and put them out of business! Tip for consumers:don´t buy from this skinstore.com you can not get your refund or replacement when your package is missing, and they just make you keep waiting , said they are investigating with FEDEX, but nothing revolve, you will waist your time and money. Products used:cosmetics Service Value Shipping ReturnsI purchased a product that was expired. They did everything to make sure I gave up. Thieves. Out $145. Tip for consumers:Skin store sent me an expired product. Their phone customer service has a recording and then hangs up. Live chat had me filing in lots of info then it would vanish. I did it twice and then just gave up they did everything to avoid a refund. Now I’m out $145. Buyer beware—they are thieves. It’s a family business so I guess it runs in the family. Products used:Skin care expired Service Value Shipping Returns QualityI ordered 2 slip silk pillowcase. They picture the slip pillowcase with the zipper, but send the envelope style instead. I reached out and said the item was not as pictured. An RMA was approved, and I returned both, but I had to pay for return shipping (which they said they would refund). Upon receipt they only refund one item, stating the other was damaged. It was (obviously) opened because I did not expect to receive an item different than what was pictured. 5 messages back and forth with customer service and I still don't have my full refund. They are a terrible company to deal with. Service