Bought $85 watch, via slickdeals link to Shnoop. Rec'd. Carton with broken glass pieces. Not sure where these were from. No phone # for Shnoop so emailed. Got a reply from Shnoop asking for pics of everything and immediately sent these. No followup response to several of my emails, over weeks, asking for status. Finally I began a dispute, and had Paypal intervene, and got a refund after spending $6+ to return the watch. Shnoop customer service ignored my emails, but fortunately, I kept a log of dates, and copies, to report to Paypal for dispute. I saw another ad today on slickdeals for this company, so hereby am warning others to stay away. Date of experience: March 19, 2015To make a long story short, I needed to return an item I purchased from shnoop.com because it did not fit me. The item, btw, arrived promptly and in perfect condition. I contacted customer support and was given a return authorization number with no hassle involved. My refund was received the day after they got my return. Excellent! I won't have any hesitation to buy from them again. Date of experience: July 20, 2018The worst customer service of any company I have dealt with. This includes all government agencies. 3 emails over 5 days to their customer service. Not a single response. Took 5 days to fulfill an order and no way to stop the bleeding. BUYER BEWARE. Date of experience: December 2, 2018Ordered 5 watches. Three were clearly merchandise that had been used and returned. Only two watches even worked. Their return policy says I should contact the manufacturers. Impossible to determine who manufacturers are because re-packaging by snoop or whomever has no mfr info. Scam. Date of experience: December 23, 2015I ordered three quick dry athletic shirts--as confirmed by my online receipt. I received one quick dry shirt and two plan T-shirts. The "customer service" people, who will only communicate by e-mail, claimed they were in such a rush to get the order out that they made a mistake. Likely story. They wouldn't issue a partial refund to account for the two shirts they improperly sent me, for which I had no use. They finally agreed to send a pre-paid label for me to return the items. They gave me a label that was for a fraction of the weight of the items--something I discovered after waiting half an hour at the post office. These people do not know how to treat their customers. Beware. Date of experience: December 13, 2011Bought 1 case of 48 colgate wisps from them. At the time of ordering I was hesitant on buying more since it was my first purchase from this site. I contacted them after I received it and asked if I was able to order more. They were really helpful. I sent money over with paypal and 3 days later 3 more cases arrive. I live in NC and it came from NY. They didnt have an option to pay with CC so I had to use paypal. Overall love loe love! Date of experience: February 13, 2011I ordered a boot and they sent me the wrong color. Product not as advertised. I tried to contact them for return but they have no customer line. Emailed them but no response. I also heard they have a lot fraudulent charge to customers credits card. Please beware! Date of experience: April 15, 2011I took a chance on Shnoop as a first time customer and in every regard, this has been a disappointing experience. I ordered eyeglass frames, and supposedly they shipped the following day. Not so. They printed a shipping label, and said that the item had shipped, though the USPS did not have custody of the item until the following week! I finally received my frames, but they were not the correct size. I used the web site to initiate an exchange, and I did receive automated instructions, but the instructions were for a return, not an exchange. I asked 3 times for a return authorization form, which is part of their instructions, as well as a shipping label. No responses after a week! I contacted them using their email address and their own web site. Products used:None. They sent the wrong product! Service Value Shipping Returns Quality Date of experience: February 23, 2019I ordered a product last week, saw it advertised at a lower price, and asked for a refund of the difference. I heard back within a few hours and a refund was issued. I have purchased numerous items over the years and they have always been top quality. Date of experience: December 13, 2016I've received 3 different sent dates... 3 weeks later still no merchandise and no tracking #. My advise to anyone using this site pay with PayPal... at least you're covered... I didn't Date of experience: March 26, 2016I made an order of $74 on this website a month ago. I've sent enumerous emails (probably 1 per day) and have been ignored. There is no way to check order status on their website. Date of experience: September 24, 2018I made a purchase from SHNOOP on July 30th. Item arrived August 18th. Arrived 19 days later. REALLY? Immediately after ordering, SHNOOPS started sending be SPAM. So far they've sent me 31 emails trying to get me to buy something else from them. Too bad they spend so much time sending SPAM instead of sending orders. I do not recommend this company unless you are willing to wait a LONG time to get your order! Date of experience: August 20, 2015THEY POST WATCHES FOR SALE THE SEIKO SKXA35 AND SRPA71 AND THEY SELL THEM AND SEND SHIPPING NOTIFICATIONS BUT DON'T SEND ANYTHING. THEY TRY TO GET YOU TO SELECT SOMETHING ELSE INSTEAD. THEY HAVE NEVER ACTUALLY HAD THESE WATCHES IN STOCK EVER, NO ONE ON ANY WATCH FORUM HAS REPORTED RECEIVING ONE AND YOU HAVE TO FIGHT WITH THEM FOR A MONTH TO GET YOUR MONEY BACK. PAYPAL SHOULD DELETE THEIR ACCOUNT THEY ARE A PARTY TO FRAUDULENT ACTIVITY Date of experience: May 20, 2019Horrible, horrible horrible horrible. Like those Free commercials. That's all I've got to say about that. Date of experience: September 17, 2018Scammmm website do not order this crappy website they don't even have a number to contact Date of experience: January 11, 2015Item came in the original box, delivery in 4 days. Loving it Date of experience: May 20, 2016