Gorgeous Bag! Mint Condition! Shipment was fast and the compliments are endless!I placed an order online for a custom made leather jacket. Although I thought I followed the detailed measuring instruction precisely, an employee contacted me wanting to affirm a measurement he felt might have been short. After further measurement details and suggestions, I added 2-1/2" to my sleeve measurement, and thankfully so! My jacket is of incredible quality and fit's like a glove! Thank you Leather Cult!This was my first time borrowing a luxury bag from BBOS. The process was streamlined, the platform is very easy to navigate and I was able to track my package. Thankfully I happened to be home when it arrived, I was worried about possibly having to pick it up at UPS if I missed the delivery. The bag was packaged nicely with clear instructions. I did take some photos (kind of like when you rent a car) but the bag is gorgeous and still has that new leather scent. Reason I chose this business: BBOS's website was easy to navigate and shop from. Reason I chose this product: I'm thinking of purchasing a Louis Vuitton when I go back to France this spring and am testing out which style I like best. QualityBeautiful very deel red, very difficult to capture the deepness of the red as the photos came out much more vibrant/bright. Everything looks good but will only know if it will last once I've started using it. Customer service was great, these guys where so helpful and communicative when I need more images on the inside and color of the bags. Could do with a divider compartment inside as this is a big deep bag loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.urlPhoto === "undefined"; }, callback: function() { app.urlPhoto(); } })Genuine merchandise. New with tags as described. Excellent customer service with expeditious response times. So far, I have ordered 3 times. I did have to return one item since it ran very very large. I had no issues with the return. I will be a returning customer.Anjie took care of me great costumer service, very satisfied thanks