They have no control of their sellers and they've no control over anything literally trash customer service. Everyone I know who bought their tickets from ticket master received cheaper prices and their tickets and I Bought 2 tickets for $1500 and planning on spending another $4000 on traveling to the event. And they want me to wait to the exact date and time of the event to receive my tickets. My mistake on not doing my research first before using stub hub. When I asked to resell my tickets they said I've to deliver tickets 2 days before the event. There's nothing more to say except I regret using Stub Hub. Products used:tickets Service Value Quality Date of experience: February 16, 2025The tickets I bought for an event were fine, but the parking pass they sold me ended up being over 2 miles from the event, and they wouldn't give me a refund and were very rude about it. Lesson learned, I'll be better about checking the exact parking location, but these parking passes were recommended (by StubHub) FOR THE EVENT I was attending! Customer service was horrible. I deleted my account and will never use them again. What a nightmare. Service Value Returns Quality Date of experience: February 2, 2025Think stubhub will refund you for event tickets that you don't receive on time? They say they do, in fact, they GUARANTEE you either get your tickets, or a refund. False! Our tickets didn't arrive on time, in fact, we only got them 15 minutes after doors closed for the event. By this time, we already left the venue thinking we'll get the refund. We never even claimed the tickets and only noticed this an hour later. Not only did we not get into the event (Broadway show), they won't refund because we reported this an hour after event start (once we got out of the cold and sat down at a restaurant). They have proof that the tickets were delivered 15 minutes after the event STARTED, they have proof that the tickets were never claimed, they must have proof of the constant asking them for help via their dumb live chat, yet - won't do the refund. This is an absolute scam, and should honestly be a lawsuit for misleading customers on Fanprotect guarandee. Bottom line: you can't trust that your purchased tickets will make it to you on time, I will never purchase anything from Stubhub ever again, and neither should you! Products used:Second hand tickets to a broadway show. Service Value Shipping Returns Quality Date of experience: February 22, 2025Purchased 4 tickets for baseball game for $107 and noticed on my credit card statement 2 days later I had 2 charges for $107. Normally not a problem just called stunning figuring in 5 minutes it would be handled. Brian at stubhub said it was 2 transactions and I have 8 tickets. I said I only purchased 4 tickets. He said you will have to sell 4 of them your self. I said the tickets cost $58 for 4 but was $107 with fees. So if I sold the tickets I would lose $49 based on value. I said I only bought 4. He said there was a!omg gap between 2 transactions. He said 3 minutes. First time I confirmed order I thought it didn't go thru then had to fill in info again. I did not actually purchase 8 tickets. Asked to speak to a supervisor and he told me no. Was on the phone with him 38 minutes and 24 seconds per my phone. And his final statement was you need to sell the 4 extra tickets your sef. I asked 3 times to speak with a supervisor and he refused. Very rude and unfriendly person. I thought it would be handled easily in a few minutes with the double charge but not so. Called my credit card company and in 5 minutes they said they would cancel payment for duplicate $107. I will never purchase ticket thru stub hub again. Date of experience: January 5, 2025Their app is designed to hide the fees and to automatically scroll the final cost details up so you click continue. I did because every company shows you at some point the fees. But them hiding it by giving you a scrolled up page is very deceiving and I just lost $320. Btw, the fees were $99 for$220 in tickets! Avoid them at all costs. Theres a bunch other platforms that make a better job at being honest. They are being sued right now because of shady practices, no surprise so avoid. The order id ******* if you wanna confirm. $99 dollar fees is just crazy. I show in this youtube video how they obfuscate. Notice how the "review order" button just takes you to another button. You have to move to the upper part of the page to see the total fees. Very predatory mind trick move from them and then their staff is condescending when you say you feel scammed. Service Value Returns Date of experience: October 12, 2024Last January I sold two Taylor Swift tickets to a buyer on StubHub for a concert occurring on October 20. I sold the tickets for $3420 total. In their email to me, StubHub said you must transfer the tickets, provide proof of transfer, and from there, regardless of whether the buyer accepts the tickets or not, you will receive your payment. I successfully transferred the tickets to the buyer on Ticketmaster and the buyer accepted the tickets. I uploaded this proof to StubHub and believe that was all set to receive my payment after the concert. The Ticketmaster tickets were no longer mine because they were in the possession of the buyer. I was supposed to get paid the 3000+ dollars after the concert within 5 to 8 days the concert. It has been months after I have filed several claims the case has been escalated and I have still received no payment. The AI feature on StubHub website told me that the payment was canceled for some reason. I never received any form of notification from StubHub. They told me that the buyer had difficulty getting into the show, I had already successfully transfer tickets. The buyer had accepted them. I did everything I could in my power, the tickets were no longer in my possession, and as far as I'm concerned, legally, I am entitled to receive payment and they are withholding money. In the screenshots, I will provide you see evidence that the buyer accepted the tickets. I transferred them. I even reached out to Ticketmaster who confirms the successful transfer and acceptance of the tickets, and I also provide evidence that StubHub provides contradictory information at one point saying I just needed to transfer the tickets and in another message saying, a later date that I had to have uploaded acceptance, which I still did regardless. Thanks for your help. I feel like StubHub is operating unethically here by withholding my payment and I would like to receive my payment of $3420. Date of experience: November 26, 2024I ordered tickets for a hockey game. When I received the confirmation email I noticed the the seat number did not exits. It gave me Row 35 and there was no such thing in that section which was Section 119. I wrote to the Better Business Bureau and went back and forth for almost 2 months with BBB regarding StubHub. I could not communicate directly with the "seller". When I had picked the ticket online, you pick from a seat map which was Row 5. The best I could get back from BBB is the seller said it was Row 28? This is a huge difference from Row 5! BBB would not do anything about it. I paid a lot of money for a ticket that I would of not bought if I knew is was going to be Row 28 and not Row 5 as I was lead to believe. Shame on StubHub and shame on BBB. I will never buy a ticket from StubHub again. Tip for consumers:no Products used:Hockey game tickets Service Value Shipping Returns Quality Date of experience: October 7, 2024I used the platform to buy tickets for a baseball game! Since I went to the wrong city, I put the tickets back on sale! Not only was it complicated because both the app and the website were constantly bugging, the system kept bringing me back as if I had to re-enter the information! Finally! I created the same ad 7 times! I called support to have the duplicate ads removed! First of all, it is difficult to chat with a human member of their support, but also between two lines they take 2 to 3 minutes to respond! They ask for the same information as if they did not read what you write to them! In the end! They cannot delete duplicate ads on their own platform! In addition, they tell me that they will charge me the price of the tickets to deliver the tickets to buyers who bought tickets for the same seats at the same game 7 times! Bravo to the team! You are professionals! Tip for consumers:Nope Products used:Tickets Service Value Returns Quality Date of experience: August 30, 2024I recently had a harrowing experience that has left me feeling both frustrated and scammed. I had put tickets up for sale a year ago and for personal reasons, I ultimately decided to cancel but forgot to take off stubhub. I expected a straightforward refund process, especially since I hadn't even sold the tickets. To my horror, a month later, I found a charge of $1,335 on my Visa card from the company, which I was under the impression I no longer had any dealings with. What followed was a series of phone calls and emails to the customer service team that can only be described as a nightmare. Each representative I spoke to seemed to have a different take on the situation, and I could not get a straight answer regarding the status of my refund. Each time I reached out, I was promised that the money would be returned to me—yet, here I am, still waiting for resolution. The lack of transparency and communication has been incredibly disheartening. It honestly feels as though they are playing a game with customers, keeping them in the dark while holding onto their money for no valid reason. The runaround I've encountered has made it painfully clear that once you hand over your money, their commitment to customer satisfaction vanishes. I am left feeling vulnerable and ripped off by a company whose business practices are, frankly, concerning. I hope others considering a transaction with them approach with caution, as my experience suggests a troubling disregard for ethical customer service. At this point, I can't help but wonder if they intend to keep my money indefinitely. In summary, this has been a truly scary experience, one filled with stress and uncertainty. I wouldn't wish this ordeal on anyone, and I strongly recommend seeking out other options for ticket purchases to avoid the frustration I've endured. Products used:Nothing. I did not sell my tickets Date of experience: October 17, 2024Do NOT use StubHub! I bought tickets for The Eras Tour last year and when we downloaded the tickets they were the incorrect date. Then we contacted customer service and they gave us the option to either keep the tickets and receive a 900$ StubHub credit or return the tickets and they would replace them with better tickets for the right date. So we decided to get the better tickets for the correct date and the options they gave us for replacement tickets was STILL the wrong date and the tickets were BEHIND THE STAGE! So the customer service person lied to us about receiving better tickets! Then we contact them again about how we payed a fortune for those tickets and that a fully obstructed view was not acceptable and they said those were the only options. We wanted to just get back the original incorrect tickets we received with the 900$ StubHub credit. However, the customer service person said there is no way to get back our original incorrect tickets because they were returned to the seller. So the only new options are to get a full credit refund to buy new tickets or accept the horrible seats behind the stage. The refund would be great but now, a year later, tickets are much more expensive and we'd still have to spend an extra 500$ minimum for new tickets. Please do not give StubHub your business they screwed us over, wasted so much of our time, and scammed us out of our tickets. I will never use stub hub again. Service Value Shipping Returns Quality Date of experience: October 1, 2024Listed my tickets on StubHub for sale with the exact tickets number, section, row, etc and were sold. After the sale of the tickets I was contacted and said the buyers had an issue with the tickets. Since then Ive made several attempts to resolve this matter and cancel the sale if the buyers were not satisfied. The customer service I have received has been horrible, ie being told I would receive a call back from a supervisor which never occurred for over 10 days. Instead of retrieving my tickets back they provided 25% discount to the buyers without speaking with myself, even though I requested my tickets back. I would not recommend using this platform to sell your tickets what so ever. Tip for consumers:listed my tickets on StubHub for sale with the exact tickets number, section, row, etc and were sold. After the sale of the tickets I was contacted and said the buyers had an issue with the tickets. Since then Ive made several attempts to resolve this matter and cancel the sale if the buyers were not satisfied. The customer service I have received has been horrible, ie being told I would receive a call back from a supervisor which never occurred for over 10 days. Instead of retrieving my ticket Products used:Selling tickets Service Value Shipping Returns Quality Date of experience: July 17, 2024We bought 3 tickets to a Formula 1 race in Italy. We paid the same price for all 3 tickets assuming they were all adult tickets. When we got to the gate to enter the race we were informed that one of the tickets (that we paid full adult price for) was a child ticket and that we would have to pay $82 to be able to get into the race. Bottom line from Stub Hub... we should have contacted when we found out the ticket was wrong. I recommend that you do not use Stub Hub as there is no way to verify what you are getting until you get the tickets which can be the day before the event and then there really is no recourse for you. Looks like I learned the lesson at a cost! Date of experience: July 2, 2024Beware! This company is a criminal organization. StubHub scammed us badly. We flew from Toronto to Mexico City to see Madonna. Tickets they sent were invalid despite me calling them the day-of the concert to ensure their validity. We were turned away at the gate, along with hundreds of others who also purchased from StubHub and Viagogo (sister companies). Heartbreaking for us and thousands of dollars wasted in expenses to travel there. Don't get scammed like we did. Service Value Shipping Returns Quality Date of experience: April 30, 2024StubHub treats their sellers like crap. One time I was robbed because a buyer committed fraud. They offered me no explanation or warning and just deducted the money out of my account. I decided to give them one more chance and when I sold a ticket the next time it took them 11 business days(2 weeks) just to process the payment at which point I'm still waiting what will most likely be another week before the money is finally in my account. So you will either get robbed or wait close to a month to get your money. Sell on SeatGeek or Ticketmaster. Better service for their sellers. Service Value Shipping Returns Quality Date of experience: February 9, 2024The tickets i received fir a tennis tournament were not for the same session i ordered them for but for a cheaper session. Stubhub had me send back the wrong tickets and continues to tell me they do not have comparable tix to what i ordered available even though tix 1 row in front of what i ordered are on their website. The ticket prices continue to go up as the event gets closer and they keep telling me to trust them, which i do not. Their guarantee is worthless and i will never buy a ticket on their site again and will tell all my family and friends about my experience. Use vivid seats. They actually are supposed to verify tix that are sold on their site, unlike stubhub Products used:Tickets Service Value Returns Date of experience: February 12, 2024DO NOT USE STUBHUB! They let the seller by with selling the tickets on another platform for 4x the price. The seats were midcourt, 9 rows from the floor. Their poor "replacement seats" were in the corners 15+ rows up. There were actually tickets in the row directly behind my original seats, but they would not offer them to me since the price had gone up since my original purchase. No compensation was offered for taking the corner seats. I either had to accept these corner seats or not be able to attend the event. I spent 4+ hours on the phone dealing with these jokers. They do not stand behind the buyers in a fair way. I'm shutting my account down today. Tip for consumers:DO NOT USE Products used:DO NOT USE STUBHUB!! They let the seller by with selling the tickets on another platform for 4x the price. The seats were midcourt, 9 rows from the floor. Their poor "replacement seats" were in the corners 15+ rows up. There were actually tickets in the row directly behind my original seats, but they would not offer them to me since the price had gone up since my original purchase. No compensation was offered for taking the corner seats. I either had to accept these corner seats or not be able to attend the event. I spent 4+ hours on the phone dealing with these jokers. They do not stand behind the buyers in a fair way. I'm shutting my account down today. Service Value Returns Quality Date of experience: April 3, 2024I recently sold several tickets on Stubhub. One of the sales the buyer failed to provide a delivery address until the day of the actual event (Texas Eclipse). Stubhub expected me to hand deliver to buyer (60 miles away). When I was already at the event (which you cannot leave and return). Informing Stubhub of this, they cancelled the sale and charged me a cancellation fee of roughly 60%. Not only did I have to eat the tickets, but this added insult to injury. NEVER, NEVER, NEVER sell on Stubhub if you dont want to get ripped off like this. The reason they have "Fanprotect" for buyer is because they ripoff the sellers. Products used:I recently sold several tickets on Stubhub. One of the sales the buyer failed to provide a delivery address until the day of the actual event (Texas Eclipse). Stubhub expected me to hand deliver to buyer (60 miles away). When I was already at the event (which you cannot leave and return). Informing Stubhub of this, they cancelled the sale and charged me a cancellation fee of roughly 60%. Not only did I have to eat the tickets, but this added insult to injury. NEVER, NEVER, NEVER sell on Stubhub if you dont want to get ripped off like this. The reason they have "Fanprotect" for buyer is because they ripoff the sellers. Service Value Shipping Returns Quality Date of experience: April 11, 2024Ordered tickets and parking pass for football game. 2 separate transactions. Day of the game receive notification parking pass only unavailable but I could choose alternate parking or request a refund. I was unable to do either using their link although it said it would give me a voucher credit and refund in 7 days before giving me the page not found response. Their customer service then told me my order # didn't match my name so they could not assist. Will just use ticket master next time I go to an event Date of experience: December 13, 2023I had the misfortune to "use" this platform to buy some tickets. I was naive and didn't realize how this platform works. They will try to mess up with you, charge you unnecessary fees and steal your money. Their ticket transfer process is laughable, it doesn't happen through their systems but at the buyers/sellers own volition. Please STAY AWAY! Service Value Shipping Returns Quality Date of experience: August 25, 2022The fact they have no complaints department says everything you need to know about them. They don't care. I spent an hour and a half on the phone with them trying to get my tickets purchased over three months ago. Missed the beginning of the concert and had to buy new tickets from a seller outside the gates. Three of the four calls were dropped by the customer 'service' people. This is the first, and will be the only, time I have used Stubhub. I only gave them one star as there isn't an option to give them none! Tip for consumers:Don’t use it! Products used:Concert tickets Service Value Shipping Returns Quality Date of experience: September 18, 2022I bought tickets on Stub Hub for a band from the 60's that were playing an hour away from where I was staying. At the door, the tickets had already been scanned, so they were sold to at least 2 different sets of people. We almost didn't get in to this sold out show, but someone else had tickets for us. Stub Hub is investigating, but just said this happens sometimes. It seems like sellers post on multiple sites and no one is regulating to make sure this doesn't happen. The venue told me not to buy on stub hub, because it's not trusted. Still no call back, info or refund. I'll never buy on stub hub again. If someone else didn't have tickets l, I would have driven an hour for no reason and missed out on an iconic show. Awful. Tip for consumers:Don’t use Stubhub! Products used:They sold a scalped ticket. It didn’t work. Service Value Shipping