I returned a dress in September 2019 - they still haven't credited my card. Apparently they ran into financial trouble and have been reorganized by an independent manager, who refuses to take responsibility for their debts. Do not use this website - there are numerous better options. I'm out $500! Date of experience: February 1, 2020Dont shop here ever they are complete frauds, defrauded a charity when they were supposed to donate a percentage from my order, lied and claimed there was a system error. Disgusting humans who own this store. Not to mention customer service unrelated is also terrible and shipping as slow as hell Date of experience: May 22, 2019Okay so i was going to see if stylebop collaborates with Luxury designer brands to have my products on their website but by going off the reviews i think ill pass. If anyone knows of some really good sites who take care of their customers etc where i can advertise my designer wear please let me know. Thank you Date of experience: October 24, 2016Internet shopping is different from brick-and-mortar. You need to be confident that your order will be delivered, in good condition, and if not, that returns can be made in a cheap, efficient manner. Stylebop is a big fail on all three counts. Shop online elsewhere. Date of experience: November 11, 2016I ordered some sneakers (at a great sale price) and literally got them within 2 days. Germany to US. Packing was excellent, tracking was accurate down to the window frame for a delivery time. I was skeptical reading some reviews but took a chance, and I'm glad I did. Definitely will shop and recommend them again. (Shipped via UPS Express) Date of experience: January 29, 2019Today I received my first order from stylebop.com. I was a bit nervous after reading all the reviews but there was nothing negative in my experience. I live in LA, I ordered on Friday morning (but it was evening in Germany already), my order has been shipped on Monday and I got it today (Wednesday) carefully and beautifully wrapped. The dress itself is gorgeous and looks exactly how I expected. I'm definitely a loyal customer now and absolutely recommend this site. Date of experience: April 12, 2017I ordered a pair of designer boots on sale (my first time ordering from this site) on a Friday and received them on Monday! All the way from Germany to FL, USA! Can't get any faster than that! The boots were beautiful with all the original packaging. Will gladly buy from this site again! Date of experience: July 5, 2018I bought a pair of shoes on Stylebop and got a Black Friday discount. I am returning them and the company won't let me get my size. I offered to buy a new pair, and asked for the discount and they said no. This is a German company. American companies (i. E. Bloomingdales) have offered holiday discounts like this, for the same reason. Don't do business w/StyleBop. Date of experience: December 3, 2018To be honest, I was a little wary when reading all the comments online about StyleBop. But I had no issues. I ordered a pair of Chloe espadrilles that are still $495 at Nordstroms and Bloomingdales for half the price. I placed the order last Friday, and received my shoes this Wednesday. The box was wrapped beautifully, in the original Chloe box. There was a return label if I wanted to return it and it was better than Amazon. I'll definitely order from them again! Date of experience: August 26, 2016Shoes were on sale so the price was great. I ordered them on a Friday and they arrived Wednesday morning! I was worried about the rain soaking the box but they were packed within 3 boxes, so the shoes were safe and dry. Return paperwork and a label were included but the shoes are cooler than the photo showed and fit perfect so I will be keeping them and ordering from style bop again. Date of experience: January 20, 2017I was looking for a specific jacket and Stylebop were cheapest by a country mile. I only read the reviews AFTER I had submitted my order and what can I say, I felt sick. HOWEVER there is NOTHING to worry about. The item was shipped from Germany and with me in a few days. The item was carefully packaged (the packaging is actually the best I've ever seen) but was unfortunately the too big. This is were it all went wrong right? WRONG! Their customer services were superb and the item was so easy to return using the UPS local drop off centre. The replacement was sent out as soon as the original was received, and was sent in the same packaging. Don't be scared, seriously. Give Stylebop a try, you won't be disappointed! Date of experience: March 3, 2017I'm from Australia and although after reading a few terrible reviews, I still went ahead and purchased a pair Karen Walker sunglasses from Stylehop (it was the cheapest price I could find!). I made the payment on the weekend and received the parcel by Wednesday. I'm pretty impressed with the speed. Not a single fault with the item or service. Wouldn't mind shopping with them again in the future. Service Value Shipping Quality Date of experience: February 23, 2017Read carefully the return/exchange policy for the US-they dont have one. 14 days is not enough time, and the base of operations is in Germany so they dont have to follow.US seller policy. I ordered Ferragamo boots and called the office to get some information and they never answered the phone, so I emailed and never got a reply. I canceled via email- no reply so I went to the credit card and had them cancel the payment. I got lucky the bank was on my side. I still have never heard a word from Stylebop. Date of experience: October 7, 2018On 18th of April I bought 6 items in total over 2,000.00 pounds! They assured the shipping 2-3 working days. I called them on 23rd of April and they were very impolite. They said they will ship in next 5 days, if they will at all! I reminded them about their customer policy on their web side, that the shipment takes 2-3 working days and they told me, that they don't care. When I asked them are they there for their own sake or for the customer's one, they said, that they have never offered any of the customer service warranty-at least they were not laying! Date of experience: April 24, 2019Got a gorgeous Chantal Thomass set that wasn't available in my size anywhere else. Was a bit nervous about the 1 star reviews. Opted for fast international delivery. It was fed-exed in 2 days! Wearing it now! Eeeeeeee! Service Value Shipping Quality Date of experience: July 24, 2016If there is a zero star, I would take it. Thinking carefully guys they got the return of 1000+ usd item and are unable to process the refund for more than one month. The operators have no idea about why this happen and no reply from related dept. one o the operators, named Jack, is yelling with and me. Worst experience ever. It 's better to save your money in the bank for some interests instead of risky shopping. Date of experience: February 14, 2015Hi! I purchased a Helmut Lang top and dress from Stylebop last week and I literally received them within 3 days. I'm not sure how they managed that all the way from Germany but I was well impressed. Both pieces were beautifully wrapped and placed in a stylish box that you'd receive in any high-end shop. This was my first purchase, but I honestly can't say anything bad about them. Loving the two new additions to my wardrobe!:-) Service Value Shipping Returns Quality Date of experience: August 29, 2014Extremely pleased with my experience at Stylebop.com Yes, they are not very efficient at email communication and getting a hold of someone over the phone takes a while, but it doesn't affect the swiftness and the quality of their job. I received my order in reasonable timeframe taking into account Christmas frenzy, did not have to pay a penny upon delivery as promised. But above all, I was pleased with the packaging of the order: the presentation is awesome in a sturdy carton box with Stylebop logo which I am going to keep for small things, even the invoice is tucked into an elegant sleeve with a logo. I will definitely buy again! Date of experience: January 6, 2014Their bad reputation is well deserved. I was sent a defective jacket and was treated Poorly. They didn't have it in another in that size and they never refunded my return shipping. They then put the same jacket back for sale to the public with no mention of the defects. Date of experience: February 6, 2012This is a great fashion site. They have designer-clothes from A-Z and everything is very stylish and modern. What I especially like, you can also shop by look. So while you brows through the sites, you can get great inspirations for outfits. They have "The look of the month" where they display a look of a celebrity and then show you, how you can remake the look. The only minus (for me) is: Not all, but a lot of the stuff is quite expensive! And to be honest, I rather spend my money on charity than spending 120 bugs on a simple T-Shirt. But still, this site is fun and very inspirational for anyone who loves fashion. Date of experience: August 30, 2010I decided to return a dress purchased from them. They received the package in 3 days but after 3 weeks, they still haven't refunded my credit card. I made 3 phone calls to inquire about it and every time I was told somebody would get back to me the next day. Well, nobody from stylebop ever got back to me. I will wait 1 more week before I call my credit card to get my money back. Date of experience: November 15, 2013At first, I thought, great I found my fashion haven. Then discovered very bad i. E none at all customer service. Wanted to spend $2400 on 3 items but based on not getting my emails answered and bad service on the phone, decided to steer clear. Not sure if there some kind of scam going on, but have to be wary. Shame, the only site that had the items I wanted...;( Date of experience: April 3, 2012Very bad experience! I placed my first order with my credit card and I spent €1963, 00! Stylebop took immediatly my money! I have wait one week; First they told me that the package was ready for shipment and after 3 days I learn that the product was not available. Clause 6 of the contract states that the reimbursement is immediate. I'm still waiting! Never again Date of experience: January 26, 2012Dont buy from them! Possibly selling questionable products! And rude customer service, stay away from this company, there are a lot more sites sell the same thing with a lot better people in customer service Date of experience: January 18, 2016I've been purchased expensive coat 1200 EUR. They took 100% money fm my credit card, but after 5 days when I thought my coat will be delivered I found that my order is cancelled!?!? No explanations, no excuses, no money! Their manager has written that they have been trying to contact me with request of additional info about me? First of all why if they have 100% of money, second - they are lying. Don't shop with them! Trying to get my money back Date of experience: January 21, 2016