This company sent me a defective product, promised me an exchange and then UPS lost my return. They essentially told me it was my problem and I'm now out the money I spent on a defective product. UPS customer service wasn't any better. Don't use their drop-boxes... you don't have any proof you dropped off the package. Worst customer service I've ever experienced and clearly they do NOT "value their customers". Do not trust these people.I ordered a Thermarest Xlite pad in a size regular/wide as a Christmas gift. On Christmas they opened the pad and found a used size small pad with the old style valve. Rather then send me the proper mat and honor the price they refunded my money. They claimed all of their stock was like this, yet the size regular/wide is still for sale on their site. They screwed up Christmas and left me embarrassed for giving a used pad in the wrong size as a gift. Tip for consumers:Look elsewhere, they're hit or miss, mostly miss as per BBB, trustpilot, yelp, etc... Service Value Shipping Returns QualityI tried to return boots that I wore for a day and were not waterproof as advertised, they said that I couldn't, the website claims: "We think you'll agree that SunnySports has the best return policy in the industry." that is a lie. Don't buy here. Zia C. (Sunny Sports) Nov 20,2022, 9:14 PM EST We are sorry. We are unable to authorize the return if the item has been used. Please understand that the as per our return policy, the products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories. We apologize for any inconvenience. Thank you for shopping with us we appreciate your business. Sincerely, Zia C. Customer Care Associate *******600 or *******059 Products used:Hiking shoes Service Value Shipping Returns QualitySunny sports has the best camping, hiking, and climbing equipment for the best prices. They carry only the best brand names such as North Face and Patagonia. I ordered a North Face jacket and it was delivered quickly and I am very happy with it!These Bearpaw boots stunk like straight fish eww very disappointed! If I can give no stars I would!I had no choice but to leave 1 star so i could leave a review. They canceled my sale price order after sending me a ups tracking!Write your review to help other The buckles of the boots fromsunnysports.com are cheaply made and broke after the third wear. The boots from thshou se.com I wore for three weeks, and it looked new. I would buy from this website again. S learn about this online business