Tried to check out and received a message saying: Your order could not be submitted. Please double check your billing address, credit card number and CVV carefully so we can get you your order asap! Thank you for your patience! I was charged anyway. So now no produce and no money. Products used:Never received Service Value Shipping Returns Quality Date of experience: January 17, 2025I would have given no star if I could. I purchased a very expensive bamboo foundation brush. The entire hair piece cane out of its bed. You can tell there is not much glue to keep It down. Customer service said we are sorry but you need to take it to where you bought it. A joke Service Quality Date of experience: December 16, 2021I wish I had looked at the low ratings here first. I ordered shape tape corrector Peach and a shaper sponge - a very simple order on Aug 16. Today, Aug 28,2 weeks later, I'm still waiting. When I contacted the company today I was told to wait another 3 days. And then "they will help me find a quick solution to my problem". My request for cancellation and reimbursement was denied. I will not need this product anymore if and when it arrives. I need it now. Service Value Shipping Returns Date of experience: August 28, 2023I purchased a foundation that ended up not working for me. I sent the item back, following Tarte's instructions. I never received a refund. When I emailed asking about it, I received BS responses telling me to contact my bank. Irritating, fake cheerful, crap replies, and they kept my money. I'll never order from them again! Service Value Shipping Returns Quality Date of experience: April 11, 2022I just needed to vent that their shipment sucks! I ordered at the end of November and it says I will not get my order until January! I only ordered 2 small items. They've done this before and by the time I got my order, my lipsticks were melted. And then it took forever and a day to get a replacement on that. Never order from these guys directly, no matter how tempting the discounts are. So not worth it... They must be shipping on a snail, that is blind. Tip for consumers:Do not order directly from them Shipping Date of experience: December 20, 2021I've been excited to try tarte. Hear so many good things. Finally ordered. Everything is SOOOO SMALL... looks bigger in the pictures online. Also I got a travel size foundation which I knew was going to be small. But when I squeezed it to get some out literally less then half of the container was empty and just air. Like I understand needing a tiny bit of space to get the product out. But there was only like 1/4 of the bottle full of foundation. IF THAT. They are ripping people off. Very disappointed. Will not order again. Just because of that. Tip for consumers:Just expect your products to be tinier then you thought. And expect your foundations to only be 1/4 th the way full. If that ... Products used:Sea hydrogels foundation Shape tape best sellers set Surfercurl waterproof gel liner Date of experience: March 29, 2023Beware they will wipe out your loyalty points that you rightfully earned through your purchases. When you contact them to ask for the points to be restored they refuse. I don't know how they think treating their customers like this will create loyal customers. I won't be buying anything else from them. Do better Tarte! Products used:Face Tape Shape Tape Amazonian Clay Blush Service Value Shipping Quality Date of experience: October 16, 2023Picture on website depicts what I took to be a full sized lipstick. What I got for $8.50 is 1 inch long and 1/2 inch wide. It is the size of a sample. I also did not know the brand is made in China or I would not have purchased. Date of experience: March 12, 2024I bought several of the Lip Plumps and just found out that only half the product shown is available. There is no way to pump the rest out of the tube. Customer service told me to use a lip brush to access the remaining product. That COMPLETELY defeats the purpose of this design. I was on "chat" for over 30 mins trying to get clarification. NEVER AGAIN. Bad design - bad customer service. I'll be writing this review on every website I can. I don't want others to be deceived. Also - wouldn't let me connect t with a manager, although I asked more than once. Products used:Lip Plump Service Value Quality Date of experience: December 6, 2023I have ordered so many products from tarte in the hope that the products would work on my skin tone. They are definitely not inclusive to all skintones. As proven by there holiday release of 2023. None of the face palettes out of the three worked for my skintone. I will not purchase anything else from this brand, it's obvious to me they don't care about people with darker skin complexions. New Year, not giving my money to companies that are known for these types of practices. Will shop with more inclusive brands from this day forward. Date of experience: January 13, 2024I ordered foundation, which is not cheap, I think around $36. They sent me a smashed up lipstick jammed in a wad of crumpled tissue paper. When I purchased from them previously, their products were carefully wrapped, but not this one! It was a mess, and not what I ordered; I don't even wear lipstick, so I called customer service. They were unsurprised and unapologetic. They said they would refund my purchase cause they didn't even have the product I bought. No offer to help me find a similar product as a replacement, no attempt to make up for what they did, which certainly didn't look accidental, and still no apology! Don't buy from these crooks, they do NOT CARE ABOUT THEIR CUSTOMERS! Tip for consumers:I wish I had never purchased from this merchant, they suck Products used:Cosmetics Service Value Shipping Returns Quality Date of experience: November 30, 2021Received a used empty maracuja juicy lip plump. That's Gross! First I received someone else's order then they were out of stock of what I wanted so they did refund me. Weeks later I received used lip color. Pathetic service. Products used:None Service Value Shipping Returns Quality Date of experience: May 30, 2022Although I liked the products the first time I ordered them it s been now two times that the company failed to deliver them in Greece. Unacceptable, the reason this time is that I ordered 5 items and I couldn't have ordered more than 3 so the parcel went back. I don't understand the company should have informed me…thanks again tarte. Terrible costumer and delivery service Service Value Shipping Returns Quality Date of experience: January 16, 2022Ordering from their website used to be easy and reliable, but with my last order that got "lost in transit" I'm still waiting for my refund and it's been more than a month! I now have a feeling that they decided to just start scamming people and never really send the products ordered. Also, beware of their CS support. They would lie and tell you that they've already refunded, when they clearly haven't. Scumbags! AVOID THIS ONLINE STORE! Date of experience: October 2, 2023Absolutely terrible customer service team, make it impossible to change an order even immediately after it was placed and leave you waiting forever for a response. Service Value Shipping Returns Quality Date of experience: August 11, 2021I loved their cosmetics but they just lost a customer with their poor customer service. I received an email telling me I can complete a survey if I want to stop points from expiring. Fair enough, so I went to the website and no survey to be found. Once asking in the chat where I can complete the survey, I was told it wasn't on there anymore and I would need to make a purchase. If this was the rule, I would understand but that's not what the options were. They kept sending me the same info I received in the email. But wouldn't understand that I didn't want to make a purchase at the time. Just a scam. Service Value Shipping Quality Date of experience: December 29, 2021I wish I had read the reviews. I just ordered something for my daughter for Christmas. You can not get anyone by phone. Not even a choice to talk to someone. Answering machine. I've left 2 messages and emailed 3 or 4 times. No response. Stay away from this company. Date of experience: December 19, 2016I've been using Tarte products for years and the quality you get at this price point just can't be beat. I've got really oily skin and their blushes, powders and eyeshadow never cake. I also love that they use predominantly *natural* ingredients. No problems with shipping times and I've never needed to contact customer service. They also regularly run really amazing sales on their site, so keep an eye out! Date of experience: February 23, 2018I ordered some items on 5/25/17 and the order shipped the following day. It took over a month of waiting for me to learn through my own investigation that I had messed up my zip code by one freaking number. I email them to ask if I could have it resent and they responded that the items were now out of stock. I don't understand how a company would receive a returned package and not contact the customer to explain the situation. They just put the items back into inventory and never contacted me. Their apology was the most generic bull$#*! ever. I love the products but I'll be buying from Sephora or ulta from now on, kiss my $#*!! Date of experience: July 4, 2017My daughter and I both placed separate orders on the same day. When hers arrived, mine had not even been processed. I followed up with Tarte and received a processed email then. 3 days later my order still hasn't been shipped according to their website. I called the customer service line and both the phone agent and supervisor were very difficult and uncaring. They stated they were too busy to update the website on order status! They claimed that my order is expected to deliver next day. As much as I like Tarte products, there are SO many other brands available that provide much better customer service, promotions,... I will take my business elsewhere if this is a reflection of how Tarte takes care of their customers! Date of experience: June 12, 2019Don't bother with express shipping they have it as an option on their website but they don't provide the service they just take your money for it and your order sits in the warehouse for 4 to 5 days! If that doesn't sound like a scam I don't know what does? I called twice as I needed this order fast hence paying express shipping there is nothing they can do their processing time is up to 3 business days and mind you my order is sitting at 4 days in the warehouse as of now! This company is not reliable & your better off spending your hard earned coin somewhere else! I leave out of state tomorrow & all that makeup will be sitting in 100 degree weather melting! Date of experience: September 4, 2019I placed an order for a special makeup kit that was final sale, once ordered it advised me shipping might be longer than expected. This was fine as it's a xmas gift and it is currently June. After not receiving package after a week I checked the status and the shipping co DHL cited "insufficient address" turns out the zip was off by two numbers and it was currently being shipped back to Tarte (no notification to me). Customer Service along with a manager told me 5 out of 6 of my products were out of stock and they can only give me a full refund and 70% off code. As a previous e-commerce employee, I don't understand why they do not have the ability to notify their warehouse to send my package to the correct address - but, alas, they say they cannot do it. This was my first or second time shopping with Tarte for xmas gifts for my daughter and I will not be giving them my business after this occurrence. Date of experience: June 13, 2019I have a good collection of Tarte products and so far I would recommend them all. I've had a damaged item and they sent a refund when I sent photo evidence. The delivery time is quite long as the are based in the US. The main problem I have is the misleading information in the loyalty program. It seems that we pay for otherwise free items due to customs rules. The deluxe samples are not always available. The website is prone to crashes when your ready to checkout the basket is gone. Then appears 5 days later. Date of experience: August 10, 2018My order did take 2 weeks to arrive but its coming from America to Australia, very pleased with everything, and all on sale, plus free postage. Very happy with the way it arrived, with tissue paper lots of Date of experience: July 18, 2018I ordered a shadow palette that arrived broken (shipped via FedEx). Initiated an exchange, very simple and sent it back. They shipped a new one at no cost delivered in 2 days. This one, also arrived broken. I called customer service and without any hassle or explanation they refunded my money AND let me keep the palette. Service Value Shipping Returns Quality Date of experience: September 21, 2017