Their new units are junk. My 15 year old model works vastly better. I'd hoped to upgrade but I was so disappointed. Now returning the product was a nightmare. A total nightmare. In the end it cost me about 1/4 of the price of the unit and took hours of back and forth emails. I think they're simply going out of business and just can't keep up with returns of their junky products.Marketed with having free lifetime map updates plus one-year bonus services, my unit stated it was unable to be updated or install first-time features because it was no longer supported. Brand new opened from box, never updated before. I guess the company can define "lifetime" with whatever lifespan they feel like.I bought a Tomtom Watch some years ago for a very big price. It's already a long time that I'm searching who can replace the battery. Today I learnt that the service is simply stop without any possibility to replace anything. Let's not even talk about the support and the *** chatbot! Very disappointed, Tomtom is now on my blacklist of products I will never buy again! Tip for consumers:I don't recommend Tomtom Products used:Tomtom Watch Model 4RFM Service Value QualitySeptember 2021 I purchased speed camera updates for my device, two weeks later the device failed (the port broke and could not be repaired, (not tom tom's fault). I purchased another Tom Tom and my new camera data base was not transferable, I was advised I had to purchase it again. No assistance from Tom Tom other than two emails advising the problem would be sorted, the sort was to add speed cameras expired message when I log in. Tip for consumers:Tom Tom have no customer service. other than emails, and published advice on how to fix your own device Products used:sat nav Service Value Shipping QualityI owned a speed camera database on my TomTom which was only a few months old. But when I tried to update the maps, TomTom stole my speed cameras. After I complained, they asked for £20 to replace them. Theft and extortion. They claim their map updates are free, but they are not - you cannot do a map update unless you pay for a speed camera update, otherwise they will steal the speed camera database that you own. This is a deliberate corporate policy by TomTom to fleece their customer base for as much as they can get. All my friends use Google or Waze, but I have defended TomTom in the past. Not anymore. Not now they have resorted to theft and extortion. You also have to spend hours trying to get the map updates to work. Their software keeps telling me "No internet connection", which was nonsense. I can't think of a single reason anymore to use TomTom. Service Value QualityI purchased a TomTom device on-line, 12 months ago. From the outset, I have several serious map problems. You would have expected these should have been fixed (under warranty) over time, especially given the steps I have taken, and the results. IE:- - Map Correction (many times) via TomTom web-site. This should not have been necessary as there have been no changes (just the initial TomTom errors). - Nothing. - E-mail. - No e-mail address available)even on the 'Support(?) Page. - Phone. - No number quoted. - Letter to National (Australia) Office. - No reply or acknowledgement. - Letter to Head Office (Amsterdam). - No reply. While still under warranty, a piece from the back of the device, detached. This was also reported in some of my messages. Obviously, I had no response about this. As a result, I am left with a product which is virtually useless. I have taken all steps available (or should be) for recourse. There are only 3 more things I can do - 1. Throw the 'junk' in the rubbish. 2. Strongly urge others not to buy a TomTom product. Despite glowing references on TomTom web-sites, there are many more 'negative' independent reports on several review pages such as this. 3. Buy an alternative product (say, Garmin) or use my more efficient smart-phone. This is a Disgusting, Deceitful, "Don't Care' Company. Products used:TomTom Go Supreme Service Value Shipping Returns QualityI give Tom Tom one star, however one star is one to many. Myself and a friend both have Subaru Outback's and we cannot get the Navigation systems to accept verbal commands. I've taken mine to the Subaru service department and they were also unable to get it to work...I am getting the runaround from their so called customer service concerning a recent order. The internet page says the unit I ordered is in stock, but they have shipped an alternate unit. Because of the current 'crisis' they say they won't accept returns even though the mistake is their fault. I WILL NEVER AGAIN PURCHASE A TOM TOM UNIT, NOR WILL i RECOMMEND THEIR UNITS TO ANYONE EVEN THOUGH THE UNITS THEMSELVES WORK PRETTY WELL. STAY AWAY FROM THIS COMPANY AND THEIR CUSTOMER 'DIS'SERVICE. THEY'RE NOT WORTH THE AGGRAVATION.Went to upgrade my first Tom Tom and was told couldn't be upgraded because it was too old. Tough luck if you believed their warranty. Was given another one for Christmas a few years back it needed to be upgraded. I never would have bought another one. This woman with a very strong accent told me my computer had 999 errors on it but they could fix that before the update. Gave me a choice of which program to use at a charge of $ 50.00 and up. I told her not to bother. When I turned my Tom Tom back on, the $#*! had removed all the data making the unit totally unusable. This company should should be put out of business. They will tell you anything to get money out of you. No honor or trustworthiness. Total scam artists. Products used:none Service Returns QualityThey do have good GPS's and as for other product's I don't know about them. My only complaint is about the cost of their map updates. They are extremely expensive to the point that if you spend a little more you can just purchase a new GPS. Other companies offer free updates so what is with Tom Tom!I purchased a TOMTOM 6250 Go Professional in November last year and have had trouble ever since I bought it. The aftersales has been appalling from TOMTOM. To date I have sent over 15 emails that remain unanswered. It is no surprise that there are no telephone contact details anywhere to call them. The device is very poor and doesn't live up to expectations at all. The maps are out of date and the routing is totally unreliable. Having now spoken to a number of fellow drivers it appears that the service levels I have experienced are the norm. So beware TOMTOM are garbage. I have to say that the retailer wasn't that much help either Truck and van gear via ebay. Tip for consumers:More available reviews Products used:TOMTOM6250 Go Professional Service Value Shipping Returns QualityTomTom is a fraudulent company. They do not provide Lifetime Free Updates. They do not answer calls or respond to emails. Do not buy TomTom products. Products used:GPS Service Value Shipping Returns QualityVery dangerouse destroy some country in africa with their gps cartography they change 2023 the cartography and that will creat conflict between some ethnic Service Value Shipping Returns Quality1. Mine will not give voice directions. 2. the screen will not follow me as I travel. I seem to have to push an arrow whenever it goes off screen. I think it is very dangerous to use. Like texting while you drive. 3. The package says to call an 800 # for voice support but when you dial that number you are put into a circle and re-directed to a website where you can get answers. But when plugged in I rarely get an answer llike 'get the gps screen to follow me' or How do I get voice directions. It's really frustrating and a Warning! It says call this number to return but you CAN NOT return if it has been turned on. I emailed them and am waiting for some kind of reply. If I hadn't even opened the box they would charge me 15% and postage to return. So it seems I am stuck with this tomtom which I am fearful to use on the freeway or in heavy traffic. (I got it from tomtom direct and sure wish I would have used amazon as they have such a good return policy. My bad I guess. Costy tho!Standard on my 2022 Pacifica I have used other GPS for years this is the worse ever. Does not show cross roads or namesI was really optimist when I purchased tom tom via 1535 GPS. The device is great, but I became fully frustrated when I tried to update the maps, it gave me hard time with no real positive results. The XXl series, from which I owned the one before, was very practical and easy to update. It looks like tom tom has been complicating its updating procedures. I am not happy with my new Tomtom via 1535 GPS.I have owned 4 tomtom Gps units. Last one is a Via 1505 TM. TomTom says my lifetime maps has expired. Ok, my lifetime is still alive. PeteNIf I could give this company -5 stars I would. Terrible company. Worst customer service. Bought a product that crapped out in a week. Contact customer service, it took 4 different emails. No sense of continuous communication. One email told me to send the product back in which I have to pay for to CHINA! When keep in mind the product was delivered from New Jersey. And I have to cover the shipping cost. While the other email asked me to take a video and send it to them. The box doesn't COME ON! Want me to take a video of a black box that sits there and do NOTHING? All I want is my refund. I don't want a new box because they're terrible in quality and I don't want to ship anything to CHINA! I would avoid these guys at all cost. They are crooks, scam artists and unethical.3rs one and can't hold its charge longer than a day! Waste of money! Fitbit should be called $#*!bit.Did you pay attention that rarely if at all there is no reviews responds by the TomTom representatives? Do they care at all about their customers?Some time ago my watch fell face down and it's screen had been cracked. Addressing the company's support shows there is no option of repair. Here are a quote of an answer I had got from the company:..."I am sorry to hear that the screen on your watch has cracked. Screen damage in not covered by the warranty so we would charge a standard fee of 85 Euros. If you would like to go ahead with this, you would need to ship the watch to our repair center at your own cost and provide us with a UK address for the return of the watch". So TomTom is trying to resale the same product? They have a policy of no shops to repair their products and the hell with the customers. loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Roy S. 2 reviews 1 helpful vote Follow Roy S. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Having used a TomTom One XL Sat Nav for over 8 years...” May 16th, 2014 Having used a TomTom One XL Sat Nav for over 8 years I decided it was time to buy a more up-to-date version and bought a TomTom Via135. Out of it's box I followed the setup instructions to the letter (or should I say graphic) but no way would the device connect with the software that you download from the TomTom.com site. I returned it to the local (well known national) store where I had purchased it and after concerted effort by one of their staff it was proven it wasn't only me who couldn't get it to work so they replaced it. Without going into detail the same thing happened all over again and once more the staff at the store did their level best to make it perform but without success so they refunded my purchase without question. The point is; neither they nor I located any useful guidance or direct means of contact with TomTom which has resulted in two returns that will stop me either recommending their product to others or considering TomTom as a Sat Nav again.Tom Tom support falls short - If you own a GPS, particularly a TOM TOM, you might want to be forwarned. The product is an excellent GPS and Ive compared it to much more costly GPS's, and this one is great! With a great product, comes the responsability to give it good customer support. I won't go into details, but I purchased additional software online, which ended up not being a match for my unit, and then began the jumping through hoops to get help. This company's "contact us" feature is automated and useless. First you have to give lots of info about your product, even if that has nothing to do with the questions, then you can add text and send. What kind of a reply do you get? You get an automated reply saying your problem was "solved". This is done by a robot and not a human. I sent three such contact emails to them, and each was replied to with "solved". I ended up having to call them directly. Calling directly was another chllange, but my payment which they received via Paypal in minutes, was not to be credited within 30 or more days. Not to mention the hoops the operator had me go through without once greeting me as a customer or asking how I am. She went into her scripted monolog and made me answer many questions before I could get a word in edgewise. I suggest if you purchase this GPS, to do so, but not to expect much in a way of follow up support... its not there.