Excellent customer service, I had a slight problem with a compatible cartridge, however this was sorted asap with clear instructions and advice, would definitely recommend. John was knowledgeable, helpful, polite and friendly, many thanks Tip for consumers:Excellent service and products Products used:Ink cartridges Service Value Shipping Returns Quality Date of experience: May 8, 2021I recommend this company for printer Inks. I put the wrong address down for delivery and it went to another country. John informed me so i gave him my current address and he sent them again. Very good of him to do this in view it was my own fault. Thats wonderful service Date of experience: April 13, 2021I was most disappointed when recieved a faulty product, but after friendly helpful service from Marius Luca this elderly gent was able to get complete satisfaction and loads of help with his IT skills. Thanks so much! Still can't cope with the two boxes below! I am a retired chemistry teacher lving in Devon near Dartmoor and going there now! Date of experience: April 13, 2021Bought a full set of cartridges on 18th November. They supplied the wrong cartridges! Black Cartridge correct, colour cartridges wrong. Contacted them. Still waiting on resolution of wrongly supplied items! Its now 9th December. No reply from them regarding refund, return or supply of correct cartridges. Can't give 0 stars so 1 will have to do. PATHETIC COMPANY, AVOID! Tip for consumers:Don't use them. Horrendous customer service. Products used:None. Wrongly supplied cartridges Service Value Shipping Returns Quality Date of experience: December 9, 2023Printerinks replied to my email about a problem I had within a very short space of time. The offered two options to deal with the problem. The first did not work and the second did. I need my printer every day and so this was of tremendous importance to me. Thank you Printerinks! Tip for consumers:na Products used:inks Service Value Shipping Quality Date of experience: March 29, 2021I am confused with the amount of numbers to find the ones i wanted. Hence me emailing the company to get help. It was answered and had to ring the 0800 number. I am now sorted Thanks to two gentlemen. No complaints Date of experience: October 29, 2020My query about an issue with the delivery address showing incorrectly on the order form was quickly address by John. The phone was answered quickly and he explained about the known issue, reassuring me that the order would be processed correctly - which it was. Excellent service. Date of experience: October 26, 2020I contacted Printerinks because a cartridge was faulty and, as this was the only one available to replace the empty one, a replacement was urgently needed. I was received very promptly on telephoning and the problem dealt with most courteously. The replacement cartridge was delivered with the rest of the new order the following day. It was good to be treated so well by a real person who was keen to sort out the problem. Products used:ink cartridges Service Value Shipping Returns Quality Date of experience: May 12, 2021I contacted printerinks.com to replace a faulty ink cartridge. They provided me with some instructions to fix the faulty ink cartridges. I followed these instructions, but the cartridges were still giving problems. I then contacted printerinks.com for a replacement and they sent me replacement ink cartridges by first class post promptly. I would highly recommend printerinks.com Date of experience: May 14, 2021I had an issue with one of the cartidges not loading into my printer. Printerinks were great, didn't have too much of an issue with my request, just a few questions. I didn't have to send the cartridge back, so no cost in postage, and they just sent out a replacement. Now that's what I call hasstle free Thank you Products used:Printer ink cartridges Service Value Shipping Returns Quality Date of experience: February 11, 2021DO NOT US THIS COMPANY - BE WARNED! THEY SELL INCOMPATIBLE CARTRIDGES BASED ON THEIR WEBSITE SUGGESTIONS - WILL TRY TO DODGE REFUNDING WITH LOTS OF EMAILS REQUESTING INFO/PICS ETC ETC. USE CARTRIDGE WORLD INSTEAD AS CARTRIDGES PERFECT FROM THERE. Tip for consumers:AVOID A T ALL COSTS!!!!!!!!!!!!!!!! Products used:cannot use toner expensive cartridges as incompatible ones sent by Printerinks - not giving full refund!!!!!!!!!!!! Service Value Shipping Returns Quality Date of experience: October 23, 2023Had a problem with new inks on my Cannon and wrote for replacement, After detailed explanation from John matter was solved without incurring any more expenses. Great response and as usual quick service. Date of experience: October 14, 2020Great service from Stefan - a credit to the company who dealt with all my queries promptly, efficiently and kept me informed all the way through. I will definitely use them again.. Date of experience: May 14, 2021Had a bit of a problem with an ink cartridge. John sorted it out straight away no problem, replacement sent next day. Well done. You can judge a firm by the way they deal with complaints. On this occasion Printerinks set the standard which many others could do well to follow. Date of experience: October 18, 2020I would like to thank Diana, in the customer relations dept of Printerinks. She dealt with my mistake courteously, quickly and professionally. I received really excellent service. I will continue to use your services. The price of the ink on offer is competitive too. Delivery safe and very quick. I thoroughly recommend you give them a try. Date of experience: October 13, 2020I had to contact customer services about my address issue, John who dealt with the problem was extremely helpful and was able to assure me that he would have it resolved quickly. If all the other people who work there are as thorough as John then they will keep succeeding as a company. Date of experience: October 15, 2020I've used them for 2 years now and only had a problem with 1 cartridge for my Brother multifunction printer (out of 50+ cartridges?). This was replaced without any drama. Never had a problem with customer services. Date of experience: October 6, 2020Quick response by John to my email. Printer Inks followed through and put right my address glitch. Assured by customer support chat bot that delivery would be fine and it was, delivery within 2 days of ordering. Very happy with online buying experience, price of inks and work of customer support sorting out my problem. Much improved since my last experience with this company so will use again in future. Happy give 5 stars now. Date of experience: October 16, 2020I was extremely pleased with the service I received from Printerinks today when they solved a problem I had. It was very professional and courteous. I have used them for many years and never had to complain before but it was easily resolved Date of experience: October 15, 2020I had a problem with a cartridge not printing that had previously been supplied by Printerinks. I contacted Stefan who sent me a few suggestions as to what might resolve my problem - none of which worked. I re-contacted Stefan who immediately sent me a replacement cartridge. Problem solved. Date of experience: October 13, 2020Have been using Printerinks during the Covid-19 crisis when all of our normal supplers have had stock issues but always been able to get what we need and all dispatched on the day of order. Price has always been very good and lower than our normal suppliers. Had a recent issue with one of the cartridges and one call to Stefan and all was sorted without any problem. A good company that I would recommend. Date of experience: October 19, 2020It is so nice to deal with a company who prize customer service first and foremost. The member of your staff I dealt with was very understanding of my problem and responded magnificently. Date of experience: October 23, 2020Great customer service and technical advice in order to get the best results from the products. Happy days! Date of experience: October 27, 2020Inks arrive in good time, reasonable value and compatible with my printer. They responded quickly when I wanted to unsubscribe from emails and couldn't get it to work automatically online. Date of experience: October 8, 2020All sorted quite easily although the credit for the return took a little while. Gabriel was very helpful sorting the new order Date of experience: September 30, 2020