I used to order pumps from them and things went smoothly. This time they did not send the pump we ordered. Now they want us to pay to ship the wrong pump back to them.i believe they are trying to lie about which pump was actually ordered. I do not trust these people and am considering filing a lawsuit to recover the money we paid. Tip for consumers:Don't use it they are dishonest in my opinion Products used:Nothing Service Value Shipping Returns Quality Date of experience: October 21, 2023Product arrived extremely damaged, and was sent back to be replaced. After 2 months of waiting for the replacements to arrive, I still haven't received anything! Verne needs additional training before dealing with customers! Don't waste your time here, its not worth the hassle or terrible customer service. Wish Zero was an option here! Service Value Shipping Returns Quality Date of experience: September 1, 2023Terrible experience dealing with toolbarn. I'm going to make sure to give a terrible review on Google as well in case they filter the reviews from their site. It's not often I give a bad review but they really deserve it. I waited 8 weeks for an order that should have taken 3 weeks (according to them) all to be canceled. Not good when you need the tools for your business. Very inconsiderate on their part. They would have continued stringing me along for another 3 weeks. Who knows maybe to cancel at that point. Will never order from toolbarn again! Date of experience: August 16, 2023Recently ordered a floor sweeper from toolbarn through Amazon. The sweeper was delivered to the wrong address. Neither tool Barn nor Amazon or the shipper UPS will do anything to resolve the issue. You cannot talk to an actual person to try and get the issue resolved. Very disappointed! Tip for consumers:Don't buy through Amazon!! Products used:None the product was never delivered Value Returns Date of experience: May 26, 2021Ordered the Hitachi table saw fence for a C10RA and received a C10RA-2 fence which does not fit. They refused to ship the correct one or return my money. Customer service rep was rather arrogant, also. Never again will I use them. Date of experience: November 27, 2020Ordered a $3700 pressure washer and called to see why my veteran discount didn't apply. I called 4 times, left messages each time. A total of 40 minutes on hold! I called my CC company today to stop the sale only to find out they never charged me or started the order. I was supposed to receive shipment TODAY! A complete waste of my time! Date of experience: March 26, 2021They had a sale April 21st and I bought in. Today on August 12th I still haven't gotten my orders. Worst customer service on the planet. Because of ToolBarn yes boy Pat, I told them to take their orders and stick em. How is it a company can sell something they don't have? Date of experience: August 13, 2020Placed an order and choose two-day air delivery for additional fee. Item was in stock. Order was placed on November 30th order will not arrive until December 5. Customer service said there was nothing she could do as far as adjusting the shipping fee. No more Tool Barn purchases here. Tip for consumers:Placed an order and choose two-day air delivery for additional fee. Item was in stock. Order was placed on November 30th order will not arrive until December 5. Customer service said there was nothing she could do as far as adjusting the shipping fee. No more Tool Barn purchases here. Service Shipping Date of experience: December 2, 2022ToolBarn takes orders for items having attractive prices but can't fill the orders. Apparently expects customers to cancel at there recommendation and re-order higher priced equivalent. ToolBarn should not advertise Items not in stock or items with availability in question! I will avoid ToolBarn in the future and share my experience with folks I meet a local auto Cruzes and PCA. Service Value Shipping Date of experience: September 12, 2023I Bought an Air saw and still have not received my product with no response at all from supplier also no tracking information has been given to me advising of arrival of my product, there is no way to contact them either so I can discuss this with the company. Date of experience: August 24, 2023Web scam company. Ordered replacement battery. Credit card charged. Never shipped. No costumer service. No one answers the phone. Left voicemail and no return call. No return e-mails. Had to file stop payment with my CC company through PayPal. I strongly recommend avoiding this company and web site. I wish I checked this site before placing my purchase. Tip for consumers:Avoid the tool barn site completely. Products used:None Service Value Date of experience: April 8, 2021No email confirmation. No tracking. When I clicked on the tracking tab, it sent me to a scammy shopping app and told me to down load it. None of contacts on the site worked. I waited for weeks. A week after I filled a dispute, I got a bogus tracking number. Nothing was shipped. I then got a bot email. I messaged back, but no response. Service Value Shipping Returns Quality Date of experience: June 23, 2023Wish i would have before purchasing! 100 ft 3/8" Blue Non-Marking 4000psi Pressure Washer Hose Includes QC Couplers SKU: pressureparts-3648-QC I used this hose maybe 7 -10 times since purchasing it. And it blew up on me Tuesday night. I am a window cleaner that does occasional pressure washing. But for 33 years, I know what I am doing. Maximum 10 times, probably more like 7 times... is just ridiculous. Can you be of any help? They said NO, over 90 days. Poor response Date of experience: December 4, 2020I made an order, a day or two later got an email saying order was shipped on a Tuesday, I didn't pay for any fast shipping as time wasn't an essence but the following Monday my compressor, hose and three way was delivered. I'm writing this as I seen so many reviews about scams or whatever but I had great service. One thing was I wasn't able to track the order well so I made a call that following Monday after the order. SOMEONE picked up and ask for the order number, then said it was set for that day, I said thanks and a couple hours later it was there as they said so again great service from customer service and the order was right and on time. Thanks toolbarn :)) Tip for consumers:I don’t about other but no scam service on my service , I’m very pleased with my order and would do again Products used:Rol-air compressor Service Value Shipping Quality Date of experience: March 13, 2023All communication initiation has fallen on the buyer and no, I mean none, response from toolbarn.com other than automated replies. 6 weeks + and still fighting through the credit card company. Date of experience: July 23, 2020Do not buy from this company. Ordrred on 8/8 and have heard nothing. Called on 8/25 and they said my tool will not be here until the end of November. Don't waste your time. Date of experience: August 24, 2020There is a common thing among all these reviews, everyone is waiting over a month to receive their items. This is my second time dealing with toolbarn, the first time I waited about 2 months to get my item dispatched (it was a simple LED flashlight) however the item never shipped as I canceled the order after waiting patiently for 2 months. Now I stupidly gave toolbarn a second chance and they again have let me down. I ordered an item which was on sale, it is now one month since placing that order, i emailed them requesting an update too however I have not received a response. PLEASE do yourself a huge favor and never buy from tool barn unless you can wait 6 months for them to dispatch something to you. This website is absolute garbage and their dispatch team is nonexistent. Never buying from Toolbarn ever again. Date of experience: May 21, 2019Great items and The affirm finance option is great allows you to get better tools and be able to afford them. However the shipping is astronomical. Also in order to use affirm you have to spend a certain amount which is easy to do but then the shipping is way out of control. I was told it's because the shipping is calculated on the whole order but guess what the whole order was not shipped in the same box... tried to work out a deal on shipping to avoid two affirm accounts but was told can't do it. So I was hit with $148 shipping on 3 items none weighing over 70 lbs but together they did but were shipped separately. Also left message never returned my call or e mails... tools are nice though Date of experience: January 30, 2019I have opened a dispute with credit card company because this company is a Fraud. They take your money and continue to reassure you that they've shipped your order, but... they're unable to locate a tracking order. They're liars and thieves. Michael Roe is a chief thief in this business. He lies and promises and then hes unfortunately had to leave early. Shop somewhere else because if you shp here its at your own risk. Theyre thieves and liars! Date of experience: June 25, 2018We ordered REED ******* 4 PC. PLASTIC PIPE FITTING REAMERS KIT PPRK4 which is over $300. The casing came damaged. The response we got was they do not keep cases in stock but we can turn for a replacement which may be better, same, or worse. What company doesn't check their stock before it goes out of the warehouse? Products used:REED 04528 4 PC. PLASTIC PIPE FITTING REAMERS KIT PPRK4 Service Value Shipping Returns Quality Date of experience: April 3, 2023I never received the part I ordered yet they received my payment. I made three inquiries but was never contacted other than a automated email response. Service Value Shipping Date of experience: March 1, 2021I placed a order on 5-28. On 6-10 after calling multiple times I finally leave a message stating I want to cancel my order, over 4 hours later I receive a email that says my order has shipped. Ironic how on the day I call it ships. I receive no email as to why they ship instead of cancel like I request, no explanation of why the over 10day wait just to ship. Do they expedite my order to make up for the ball dropping by them? NOPE. My money and your money are better than this company deserves if this is how they treat customers. Date of experience: June 10, 2020I come here to inform you about this thief site, where I bought and my order was not sent to me, I contacted the seller and he said that my order was canceled, but they still haven't returned my money, they said they still haven't received my payment, but I saw it that the money was debited from my account, but I try to contact them, only they don't answer me, just send a message saying it isn't in office hours, I wanted to know what happened, I want my money back, I'm disappointed with such fraud on this site. Date of experience: May 27, 2020I ordered a line trimmer on May 31, 2015. It arrived 10 days later. The trimmer head pictured and described in thier website ad was different from the one in the box. I called to inquire as to the discrepancy. I wanted a bump head as shown in the product description not manual feed. The "customer service" rep was immediately argumentative denying thier responsibility to send the trimmer with head shown in the ad, as it was an error. My experience of the law says a seller is responsible to sell what is advertised. He argued and argued then transferred me to the manager. Initially, he argued as well. Very insulting to a customer. Finally he seemed to cave saying he would find the head. The next day, June 9, he called saying he found the head and I would receive it in 5-7 days. Not. I recontacted via email to document. Then he suddenly said he would send it out, His note contained inaccuracies about our conversation. I corrected him. I said I would file a consumer complaint in his and my state. I would have. To thier credit I did receive the trimmer head requested. But this remains one of the worst buying experiences in my life. Read reviews about companies before buying! This company gets numerous bad reviews on many sites around the web. Buyer beware! Date of experience: June 23, 2015Placed my order, received my receipt via e-mail and then waited patiently for my order... and I kept waiting... and waited some more... until I finally called their "customer service" number. The guy who answered the phone hemmed and hawed when I asked about the status of my order - placing me on hold 3 times. Finally he told me that my order had been canceled. When I asked why, he transferred me to his manager, who was inexplicably combative and LOUD from the get go. She told me that my order was canceled because they had left me a voice mail message and I failed to call them back. She then proceeded to read me the riot act about how I should be handling MY voice mail messages! So I asked why they didn't just reach out to me via e-mail, only to get some mumbo-jumbo about how they couldn't verify it was really my e-mail address - despite the fact that I entered it into their supposedly "secure" website when I placed my order. Sorta makes you wonder just how secure their website is if they don't even trust the info that comes through it. I asked if they could just place my order again and they said "sure, but not at the same pricing as your original order". Seriously? Don't waste your time with this outfit... low bandwidth and even lower respect for their customers. The only thing you get more of abrasive "customer service", yo-yo pricing and aggravation. Tip for consumers:Try toolup.com, acmetools.com or cpomilwaukee.com instead. You'll save money and even get what you ordered - a concept lost on these folks. Service Value Shipping Quality Date of experience: October 21, 2016