Although the set up was free originally, the phone sucked n stop working so I had to purchase a new one. They sent another faulty one and has been giving me the run around for months. Still have not received my refund even though they have the phone back! Customer service sucks. They either hang up, transfer u a million times, or tell u you're going to get a call back and never receive that call back. I hate them so much omg. Service Value Shipping Returns QualityAfter years of being a tracfone customer yesterday I suddenly could not make or receive calls. Their outsourced tech help is useless and after 2 hours chatting with them on my computer they said they could not fix it, too bad. Metro has an actual office in my little town and today I went in ported to a new phone and got a great deal on a new Samsung a 15 great phone value of service and fantastic "American" young lady for tech help any time I need it. I think Verizon wanted me off my $15 a month plan and thats how thy did it. They suck GO T MOBILE Tip for consumers:Goodbye Products used:T Mobile Service Value Shipping Returns QualityI recently bought an iPhone from tracfone. Found out after this purchase that customer service does not know anything about activating this phone. They suggested I go to an Apple store for assistance. Very unprofessional. If I could have I would have given a zero.I should have learned the first time I returned a phone to Tracfone. The company keeps it without refund or replacement. They make outright lies because they have no semblance. They don't know how to handle situations. I can't even get through anymore because they automatically hang up on me. I thought when Verizon bought out Tracfone it would get better. It did not. I guess BBB is the only step left. So be it!Every 2 weeks I had to call for the same issue, they changed my phone number 3times, I purchased a card and still no help they say we will call you back I'm still waiting, they all sound like scammers asking me for the last four of my social, no one has ever asked for that before out of the 65 times I've called, Extra poor service. And yes my name is Jackie. Products used:Just a SIM card and a 20.00 prepaid card, never ever again, they should stop the bull ish with troubleshooting and go through the settings with the customer something might be checked off and it shouldn’t. They DO NOT KNOW WHAT THEY ARE DOING AT ALL Service Value Quality$#*!in Stupid as hell, ordered a sim card and paid for a payment plan and I received the sim card but not the service plan card, chatted with support and they said I didn't order a phone plan, I've got the email receipt and transaction on my card showing I paid for the phone plan. Tehn I called the service number and they said the same $#*!in thing. Aint using tracfone again, worst $#*!in thing that ever existed. Products used:neither Service Value Shipping QualityWhen I bought a new phone from them I tried to activate it and they were incapable of doing so. They were not even capable of giving me the info I needed to port over my number. I say I can't make calls or text and they tell me to call corporate. I had to borrow a phone from my neighbor and after wasting more time they did not help activate it. I had to go to Xfinity where they gave me a new number because Tracfone would not give me the pin necessary to port my old number. They asked me to provide 4 numbers I had called most recently and after I gave it they said I failed verification though I gave numbers I really called. Now I have to give up the number I have had for years and change it everywhere because of their total incompetence.Never buy from them. My nephew lost his phone and they won't change his plan to the new phone because we can't receive a code. Told me I need a new number and pay for more service. Unprofessional and not worth the money. Service Value Shipping Returns QualityTracfone will unlock your phone after 3 continuous months of service however, they will turn your service off when you have minutes/texts/ data and current service cards. This has happened twice.I purchased a one year service card and my account and service was deactivated after 6 months. They also made me change my number when I moved to another state. My data was always sketchy and didn't work 90% of the time when I had data available. This was my back up emergency phone I rarely used. Customer service are very rude and not helpful. Skip Tracfone. Tip for consumers:To have had reviews before purchasing their service. Products used:Cellphone service Service Value QualityI bought four phones for my kids, but was having issues activating them so I called customer service and they were unable to verify my account. They said I set up a pin number, but I never did because we have never used these phones. After going back-and-forth for several minutes and getting nowhere with the customer service rep, I asked to be transferred to a supervisor. The rep told me there was no supervisor on the floor. When I questioned him on that, he told me that there was a supervisor but he wouldn't transfer me. He said that all customer service reps are trained to not escalate things to supervisors, and that he would not transfer me and would not help me out. So now I have four iPhones, that are completely worthless, and I cannot even unlock them to take them to another carrier. I absolutely abhor people and companies like this. Tip for consumers:Seriously the worst customer service and they couldn't care about you. Just look at all their 1 star reviews. This site alone has almost 800 reviews and the average is 1.2 stars.