Quality of the items, even high brand items is inadequate. I purchased an YSL bag that costs few thousands of dollars and the belt just fall apart while I was wearing it. I have emailed them and their service recovery was: send the bag and we will see what we can do, asking me to send them a bag for few weeks to fix. Unprofessional, unsatisfying, not checking the retailers of HIGH brand products. I can't give zero stars so it's one.See photos of authentic and counterfeit sambas from net a Porter. Shameless ripoff. Laces, insoles, no ankle padding, missing double lace holes at ankle. Obvious fakes. Value QualityThis company is using fake reviews but with real people offering money/commission by doing so. I tried this job and they fooled me, they have a website named "net-a-porter.vip" which you create an account with your phone number and then boosting reviews by taking task and each task give you comission. Anyways, I didn't wanna continue with this work and they never gave me my money back that I had to make an affect in the data system to boost reviews. I hope this helps. Don't listen to them!I ordered 3 items. I received 2 items one of which I was not keen on. I called to advise and asked if the 3rd item was sent separately. NAP advised everything should have been together. The girl said she will set up an investigation and arranged a return. I was waiting for contact, made another call and was told investigation was not set up and she would personally do this, I still had no contact and called again, the advisor wanted me to send a picture of the box. I told him that was returned with the item I returned. He again said he will expedite. Again no contact so called again and was told takes 2-3 weeks, spoke to alia manager who said will expedite again and send email. I received an email 3 hours later from someone else with someone full address name and mobile number. I called the person to advise DPA BREACH. I spoke to NPA who wasn't bothered but then I got another email about me returning another item. I am lost as to what is going on. I just want my refund and never to order from them again. Ridiculous customer service who understands nothing clearly! I have this persons personal data and they simply do not care as a company! Service Value Shipping Returns QualityPurchased sandals; seemed to fit when received; when I went to wear a month later the lining completely separated from the shoe. Couldn't return through app due to time after purchase so emailed. No reply. Emailed again; no reply. Calle dthem and they said they had emailed me return (they did not - it was never received). One full day later I received a return authorisation. I sent with DHL - they received (according to tracking) but status on account remained unchanged and said pending receipt of return. 5 days later I message customer service - they tell me they cannot find the order number for my email. I resend the same detail and they find it. I was advised to have 'patience' and that it takes 10 days from receipt of goods to issue refund (website says 3). They tell me ti be assured they will contact me when a refund is issued (obviously not feeling 'assured'). Was told they needed ti check if the goods were faulty when I received them (they have no marks/ never worn)….bla bla bla - nothing I still wait. They CS is rude; communication is non existent- vastly different business to 12 months or so ago. I will now avoid (and pray for refund of my money) What happens to them? They used to be so reliable. Products used:Sandals bought but unusable Service Value Shipping Returns QualityNet a porter is a high end designer online store, so not unreasonable to expect excellent customer service. Absolutely not the case here. They are happy to sell stuff to the customer, that is not a problem, but try returning it for a refund is where the trouble starts. They are uncommunicative, and totally incompetent when you ring to enquire after a week why your refund status is not showing on your account or even that the item has returned to the warehouse. The agents x3 all promise faithfully to look into, escalate and investigate what is going on and assure you that they will prioritise your concerns and email you back. Non of this happens. If you go to Trustpilot their negative 1* reviews now outweigh their positive ones. Avoid them at all costs or if you are in the same situation as myself, still waiting for some communication after 2wks about a refund, start a case with Resolver or the Trading Standards Ombudsman or a chargeback claim. If you want an online designer retailer who are efficient and have got their act together, look no further than MATCHES- don't use this bunch of cowboys. Products used:Swimwear Service Value Shipping Returns QualityWay over priced, even compared to the designer websites itself! Was unaware that it is final sale. Original price is much more expensive than what the designer is selling for & then even if they do discount it is still over double priced. Also bad & rude customer service & was not willing to help. Buy from other websites! Service Value Shipping Returns QualityI bought a pair of Saint Laurent shoes for my wife that unfortunately were a little too large. She tried them On once on her birthday. I returned them for an exchange. Net-a-porter, albeit within the return period, let me know that after inspecting the item they would not accept the return claiming the shoes had been used. It's hard buying shoes without the ability to exchange them for ones a size smaller or larger. I cannot recommend buying expensive designer shoes with net-a-porter and won't do so again myself. Update: After writing this review net-a-porter exchanged the shoes for the smaller size - now they are a fit.*Update* I am updating my previous post to say my return was Accepted and my credit posted without me having to contact them. Perhaps it was just a glitch I am still willing to visit this website. I have shopped this website for years and loved it. Now shipping is slow. I have yet to see a recent return processed. Customer service used to be beyond excellent. Updates when shipped. Updates when returns received. Updates when credit issued. I am currently waiting on my return. If there is an issue I will not shop here again. Unfortunate because I really did love this website. Tip for consumers:Be cautious. They have good items but if it doesn't fit you might be screwed returning it.I am writing to express my profound dissatisfaction with the lack of follow-up and response from your company regarding my recent request for a refund or replacement of the Bottega Veneta Andiamo Bag, order number 2208ZDPF*******M, which I purchased on Thursday,24 August 2023 It has been 1 month since I initially reached out to your customer service team regarding the issue I encountered with the Bottega Veneta Andiamo Bag. To summarize the situation, the bag suffered extensive damage after minimal use and the leather is not as expected quality and did not meet the standards that are consistently associated with Bottega. I promptly contacted your customer service department on the 2nd of January 2024 to request either a refund or a replacement for the defective product. Despite my efforts and patience, I have not received any acknowledgment of my request, nor have I been provided with an update on the status of my complaint. This lack of communication and delay in addressing the issue is extremely disappointing and goes against the high standards of service that I have come to expect from Net-A-Porter. I have taken the step of involving legal counsel. I have CC'ed my lawyer on this email, and we are prepared to initiate legal action if necessary. It is regrettable that it has come to this point, but after 1 month of no response, I have no other recourse. I would appreciate a clear explanation of the status of my refund or replacement request, as well as a timeline for when I can expect a resolution. Service Value Shipping Returns QualityDeliverd the finest in both product,wonderful customer service and fantastic selection.I was so impressed got exactly what I ordered.Thankyou! Service Value Shipping Returns QualityI have had the most awful experience with Net a porter and will never shop there again - I would strongly advise going to matches instead which provide an exemplary service. I bought a Saint Laurent tote for over £1000 only for 8 weeks later the stitching from the handle to unravel and it become unusable. This happened in November, I offered to exchange or return and re buy the bag as this was obviously faulty - net a porter initially ignored multiple emails and calls (of up to an hour at a time) and then eventually refused any reasonable help- finally agreeing to take the bag for 2 months to assess whether they would repair- this is not luxury retail nor service. I have given up and am going to foot the repair bill myself. Do not buy from saint laurent it is not luxury quality and do not order from Net a porter- should something go wrong you are on your own. Products used:Saint Laurent tote bag Value Shipping Returns QualityThe absolute worst experience! The item I ordered 2 months ago was sent to a location 6hours away from me. I called and requested a refund. Since the representative was unable to resolve the issue, I was transferred to someone who introduced themselves as a manager. I was told I could expect a refund within 10 business days. 2 months and multiple phone calls later I still have not received the refund because apparently the shipping carrier still has their item. A business that sells luxury items for a large profit margin should have better resolution for their delivery issues. Service Value Shipping Returns QualityThey have sent me an item, but UPS lost the package. When I tried to figure out what happened, customer service agent was simply rude and aggressive on the phone. After many calls, it arrived but damaged. I have sent it back immediately. Warehouse received it on September, 1st. No refund has been issued. Upon contacting the customer service, more rude replies with zero intention to actually help. Needless to say it is September 12 and I am still waiting for the refund. I will never shop here again and neither should you Products used:Didn’t use as it came damaged Service Shipping Returns QualityOrder a bag. Saw that NAP was having a sale. Bag hadn't shipped so asked if bag was on sale. Told yes would refund with store credit. Ask for refund to paypal. Told yes and given refund amount as sale tax on full price. Asked for escalation and details. Told bag was not on sale. Called. Was offered many apologies and a $30 store credit. Hung up. Am probably returning the bag which still hasn't shipped from NYC. Tip for consumers:My Teresa and Farfetch offer bettter customer service. Service Value ShippingNet-a-porter has always been my go-to for shoes and bags, I love it! However I once had to return an order and did not have the best experience with their customer service... so I will say this: great if you love what you bought, not-so-great if you don't.Most unreliable service. Departments do not communicate with each other. I ordered same day on Friday. 5 days later still no delivery and no refund. This has happened so many times now. Service Value Shipping Returns QualityShoes porte & paire which I ordered from that website fall apart after 2 weeks of wearing them. This is not a quality you would expect for sandals for 200£, but rather maybe 10£ The Net-a-Porter customer service doesn't accept my request to return the faulty items. I would avoid ordering from that website, as it is waste of money. Attached images of the shoes after 4 times of wearing them only! Tip for consumers:Don’t use that website Products used:Shoes Service Value Shipping Returns QualityI am a long time customer here and I am happy to say I will be taking my business elsewhere! To claim to be pro-peace and then taking off an Israeli designer! (and by keeping one that's Pro Hamas). I look forward to watching your company fail in the stock markets because you just lost most of your cliental. #IStandWithTheJewishPeople Service Value Shipping Returns QualityWebsite description not accurate. Charged more than another site and would not credit for difference. Customer service NOT consistently courteous.The customer service is terrible, they don't respond in a timely way to messages and emails, and I have lost money because of them. The way some of them speak to you, they treat you like a child - very rude, strict and stubborn language which is totally unexpected for a luxury retailer. It also takes ridiculously long for net a porter to process/ship orders and refunds. Service Value Shipping ReturnsMy husband purchased some items for me. I returned all the items. The boots were packaged separately, however I combined the earrings and necklace and we only received a refund for the boots and the necklace. Since I packaged and shipped at the UPS store which is on camera there is no way that they did not receive the earrings. As a news anchor, I will be doing a story on this. We all deserve an answer! Tip for consumers:PLEASE READ ALL REVIEWS ON GOOGLE AND THE BETTER BUSINESS BUREAU SITE!! DO NOT ORDER FROM THIS COMPANY!!! Service Value Shipping Returns QualityI returned a pair of Gucci pants on the 5th, today is the 17th and although they were received at the Netaporter "warehouse" 4 business days ago, I "won't get a refund for 2 more weeks" someone in bookkeeping is paying for yesterdays inventory with todays purchase? Tip for consumers:Be sure you want the item- the refund takes a month Service