I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward. The App wasn't better than the web version for me. It was possibly worse. I will say, Walgreens has some good employees and other virtues. This review is for the website. Date of experience: November 5, 2024I am not waiting on a refill. These are 3 new prescription. I'm quite sick. They were sent in at 8:30 am. At 11am they said another 45 minutes. At 2:15 they said another 1/2 hour, when I tried to explain that 1 persc I didn't need today the rude woman hung up on me! Date of experience: September 30, 2024We're suppose to be able to use our otc card online they are refusing! This is HORRIBLE why what's the problem. Customer service saying they have not added it yet,but I can use it in the store I will not! Date of experience: November 4, 2024If I could give them 0 stars I would. Last month I submitted a new script & told it was early. They'd remind me when it could be filled. For weeks I keep getting reminders saying I have a prescription that needs a refill. They probably discarded the early prescription. Another prescription was out of stock without giving me a hint when it would be restocked. THIS IS NOT THE FIRST TIME THIS HAD HAPPENED. The right hand has no idea what the left hand is doing. Tip for consumers:I will be moving all my prescriptions from Walgreens. Unreliable. Service Date of experience: November 14, 2024They don't deserve 1 star. I get so aggravated using their pharmacy. Every month I have to tell them to use a coupon on file. Do not submit to insurance. Every month they submit to insurance. It's upsetting to every month have to deal with these stupids. Pharmacy takes pride in hiring people that are the most dumb! Tip for consumers:Avoid Walgreens altogether. I will be pulling my prescriptions from there. Service Quality Date of experience: August 23, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Chuck You F. North Carolina 1 review 0 helpful votes Follow Chuck You F. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Accepts OTC Network? What a joke” September 2nd, 2024 Verified purchase So I set up an online account with Walgreens, Name, address, valid debit card number, so I could get certain things delivered without having to drive into town. I'm semi-retired and on Medicare and I have the OTC Network card with a set amount on it every quarter. I heard Walgreens was the best place to use that card, hence the online account. I placed an order today for approximately $53, then entered the OTC Network account number and placed the order. My bank sent me a notice that a business I haven't done business with just extracted money from my personal bank account. I immediately called customer service to to cancel that order, now this all took place in a matter of 4-5 minutes, I was told it was already processed and there was nothing I could do except wait for it to be delivered. I will wait, then do a return. I'm just saying to all you retirees that if you have an OTC Network card, do not order online from Walgreens, go to their store if you like shopping there, I don't, never have, but a friend suggested I should. Some friend, huh? I wish I could give them less than 1 star. Date of experience: September 2, 2024Everytime, I go to Walgreens in WillsPoint, I have issues, maybe they're afraid to fill pain meds. Maybe they can't read, tell time., who knows. It's not Rocket Science, Bass Rutledge in Terrell, Tx. Pull up give them your birthdate, pay for your scripts.Your outta there in less than 3 minutes. You'd be doing yourself a favor, not dealing with employees who have a script in front of them telling how to do there job. Tip for consumers:Don't use the app. Walgreens is useless. Products used:I didn't, takes them a week to fill anything. Service Value Shipping Returns Quality Date of experience: July 8, 2024I will never shop here again, and I'm moving my prescriptions. I have received 4 identical emails from Jill, from the 21st to the 1st. Jill is obviously a bot. Customer service chat promised a refund within 3 business days….a week ago. How did we get here? Walgreens changed my delivery order time, and split it into 3 orders. New time? When I was at work the next day. I reach out to chat to cancel. They tell me to call the store. The store claims to have cancelled. Next morning, I receive an email that 2 of the 3 parts that they split my order into have been delivered. One is nowhere to be found. The second is perishable. I use chat, and am told that they tried to refund it all, but the status is still pending for 2 of the 3 parts that they split it into. They have to open a case to refund the tip. It stays pending for a week. They tell me to return it in store. I go to the local store, and the girl with the 4 inch glitter nails and miles of attitude refuses the return, and tells me to take it back to the store that it came from. Which is nowhere near there, 4 cities away. I contact chat, who again says they can't refund because it's pending. In the meantime I get these emails from Jill the bot, "Sr specialist centralized services, with the same copy and paste. When it is finally not pending a day or two later, I contact them again. They said they can refund right? Nope. They said it needed "manager approval". I tell them I'm reporting it as fraud, and they promise a refund in 3 business days. Who refunded me after 5 business days? PayPal. Then they send me the same copy and paste from "Jill" that's they're working on it. Their chat workers will say "you're welcome" after you say "ok" This is bottom barrel. I have had rudeness and incompetence at the last two pharmacies, where the same girl insisted I had no prescriptions and she couldn't find my name- 4 different times, said that GoodRX didn't work with their pos (lie)and and the second lied to me about a price difference and overcharged me. Now this? I'm happy to change to CVS. Walgreens should be embarrassed by their employees. Tip for consumers:Please look at reviews before you go. Horrible service in store and online. Products used:None. They were not delivered or perishable that was late Service Value Shipping Returns Quality Date of experience: November 2, 2024SHE SEEMS TO WORK AT EVERY PHARMACY IN AND AROUND ROCKY MOUNT.CINDY THE PHARMACIST IS THE WORST AND SHOULD NEVER WORK AS A PHARMACIST! Tip for consumers:Cindy the Pharmacist is the worse and should not be working as a Pharmacist! in Rocky Mount NC or Nashville NC she's all over the place and she's bad for business!! Products used:Pharmacy Service Value Shipping Returns Quality Date of experience: December 26, 2024I've written to Walgreens "contact us ". I've spoken with my local Walgreens. I'm done. This is the last prescription I will get from Walgreens. They tell me that this is the smallest bottle they can fit this little bit of pills into. The SMALLEST. We all know, there are smaller bottles available. I've peeled the labels off & put the pills in much smaller bottles, but then I still have to dispose of this huge waste of hard plastic. No more. Be a better business to this planet! Products used:Prescriptions Service Quality Date of experience: May 12, 2024Shopping at about half of the Walgreens, an employee runs for a side or rear door and creates a fast, automatic door slam noise. When it's supposed to be a gentle store that sells drugs to old people, I feel under pressure like a target and am worried about violence. The headquarters cannot afford security at the bad stores. I hope they close Walgreens and let CVS be the main drug store. Service Value Shipping Returns Quality Date of experience: April 18, 2024Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy. Service Value Quality Date of experience: March 19, 2024I remember going to their pharmacy and they had knowledge on the drugs I wanted to pick up. Also their staff were very friendly and didn't stop smiling at me till I left. Date of experience: March 13, 2024They are the most disgusting, hypocritical and dishonest company ever! Their $35 free shipping is a brazen and thorough lie. Once you reach $35, it always says the item exceeds the total free shipping limit and it will automatically add the same shipping cost, if not more. It doesn't matter how light or small the extra item is. And they often have false deals, like this olive oil in clearance for example, if you add some in your cart and try to check out, it will always prompt a message saying you can't buy them regardless of the quantity. There's one time I ordered some toilet paper from them and it advertised one equals 4 regular rolls. I only realized it's a total lie when the item arrived. It's only like 25% larger than any other roll I've seen in my life at best. Their agents were so shameless that they just denied the issue when confronted with solid evidence. In addition, their app discount coupon never worked when I try to check out, no matter how hard or how much time I try. Tip for consumers:Don't ever do business with them if possible! Products used:groceries Service Value Shipping Returns Quality Date of experience: January 3, 2024I sent this message via email and received no response. Then I contacted customer service named Shawna, she did not help me in any way and after telling her this, she closed the session. Date of experience: March 1, 2024I just had back surgery and had a script at the pharmacy and the text said it was eligible for same day delivery with a fee. So I paid it. Received a text saying it would arrive by 7pm. I called the number provided and was told they have no control if they are picked up or not because they outsource the delivery. He told me sometimes they don't pick up for delivery for days. But you advertise same day? And charge for it. So, I have to suffer in pain because of Walgreens. Date of experience: January 9, 2024Walgreens policy of asking you to belt out your name and date of birth for anyone in the store, or parking lot if you're at the drive-up, is a very bad one. Worse, if you offer your government issue ID instead, they refuse! Date of experience: August 31, 2021I am very disappointed in the recent Christmas ads I am seeing. Foul language has become too accepted in our society. Shame on Walgreens for making it more acceptable. Walgreens has been our go to pharmacy for over 20 years. Over the last 20 month prescriptions have become unavailable. When expecting to pick your prescription up they don't even notify you. You have to call them. We have had to move most of our perceptions to Safeway, which is not near as convenient. Date of experience: December 25, 2021Hello I bought two pairs of glasses initially only wanted to buy one about seven weeks ago iron Man Foster Grant glasses. For right around $26 and some change a pair. The arm on one of them broke so I thought it might have been my fault or someone else's you know. So I brought it back asked him there's any guarantee they said no so I bought another pair now here I am almost a month later second pair broke. Store doesn't seem to care if they sell a product they can't guarantee your replace they said call Foster Grant. I called them and they said the products we sell to you we don't guarantee so why would any store sell a product you can't guarantee. Plus I'm very disappointed I think I'm going to take everything out of the store I'm just customer service is no good anymore you're going to sell junk then become a dollar store thank you Tip for consumers:It would have been helpful to know that they that they're not worth the money you pay for and that they're shably built. And that they don't replace there should be some type of guarantee or warranty on something you spend $26 on thank you Products used:I bought two pair of iron Man Foster Grant reading glasses very disappointed and them in the service from them and the service from the store Service Value Returns Quality Date of experience: October 25, 2021This was by far the best experience I've had ordering contacts. Great price, Easy to Use website, Super fast delivery (arrived within 4 days), and Great Product. Not sure why all the negative feedback this site has been receiving. I guess only the peeved people write reviews? I'll be ordering from them again. :) Date of experience: October 31, 2013Just about everything I have bought since 2013 has either not worked, or been crap. Rechargeable batteries-garbage, sink strainers, rusted after 2 weeks. Still using the ones from the dollar store. Perfume spray difficult. Vitamin C smelled like fish oil. And my latest pain, I am 67 and can't buy wine or beer without an Id. In the next 2 months I will be switching my prescriptions to CVS where they deliver. I'm not worried, I won't be missed. Date of experience: March 14, 2020I have ordered from Drugstore.com for years. My order history take a few pages. While I don't find their prescription service competitive (or fast enough!) my OTC orders ship sometimes within HOURS or being placed and I always have them in 2 days. Maybe I am lucky to be near a distribution center but few web sites move as fast. Their prices are better than I can pay locally on MOST items (not all) and now that they dropped the free shipping from $49 to $25 I can place a quick small order and out it goes. Perfect! Date of experience: December 26, 2012I had never heard of drugstore.com till I was shopping online for filters for my new humidifier about six months ago. Drugstore.com had the lowest prices... lower than I could find on Amazon, Ebay, or elsewhere. Just a few weeks ago I learned my wife had been buying skin cream from their website after a recommendation from a friend who did the same. Seems this company just might be one of the best kept secrets out there. I've also placed another order from them more recently (personal item) and must say I have been extremely satisfied each time. Quick shipping, great packaging, and super prices! Glad I found them. Date of experience: March 18, 2011I'm not sure if it's possible but I feel like their contacts might be fake. They are getting dry quicker than before only a few hours on. That's never happened before. I hope they don't make their own contacts and brand it as the big companies. Oh well. Date of experience: May 24, 2015Drugstore dot com had fair prices, but getting free shipping was a hassle. We were inundated by emails and the only option at the time was stop all emails. That resulted in us losing our points. Other drug store and online retailers just apply the discounts on the spot, or offer them at checkout. I gave them three stars in case they've improved things. Date of experience: March 25, 2015For several years have used Walgreens for all my vaccinations and prescriptions, very accommodating. No more. They apparently have implemented a new business model based upon: "For every customer we lose, we'll get 5 new ones" Oh yeah? Color me gone. The "kiss my $#*!: attitudes of my local store don't work for me. Tip for consumers:Ads not valid.. as site is not updated on product availabilities. Products used:Other. Service Value Shipping Returns Quality Date of experience: September 28, 2023