Coupon > All Stores > Zappos Coupon > Zappos

  • Site Name:Zappos
  • Site Url:http://www.zappos.com
  • Coupon use:How to use Zappos coupon
  • Zappos Shipping: Zappos shipping
  • Description:Zappos是一家美國賣鞋的B2C網站,自1999年開站來,如今已成長為網上賣鞋的最大網站,超過了Amazon。Zappos的銷售範圍已經從最早的鞋類擴展到皮包、手套、圍巾、墨鏡等配飾用品,以及廚房用具、家用電器、玩具等。1、Zappos承諾四天內送達,但是通常情況下,顧客第二天就可以收到他們訂購的鞋。

    2、Zappos對顧客作出承諾,如果覺得鞋買得不合適,送貨和退貨的運費都是免費的。之後被總結為,“鞋合適就穿,不合適就換”。這一舉措並非是Zappos首創,但是它做得最為徹底。

    3、顧客購買Zappos的商品後90天之內可以不付款,這與免費退換貨對應,使顧客再一次釋放了決策壓力
  • Zappos Review

    As major new customer I purchased a pair of New Balance shoes and all was in order they came brand new w/labels! I placed a second order and it was very obvious that these shoes were worn before with no labels, crimped and tied shoe laces, even one of the heel cups was creased. When brought to customer service agents attention there was total disregard! I am out $100. For this company and I. Will never buy from them again! Products used:New Balance shoes Service Value Returns Quality
    Zappos used to be my preferred store for buying shoes due to their excellent service. However, their quality of service has declined significantly. They no longer offer overnight shipping, and their overall service has deteriorated. Unfortunately, Zappos, I'm now considering other options as one of your previously loyal customers. Products used:SHoes Service Value Shipping Returns Quality
    I purchased a pair of Bed Stu boots and was excited to wear them. Unfortunately, I am returning them. They are a little too big and the bottom shows they have been worn.
    I placed an order for a pair of Brooks tennis shoes on Feb. 25. They said they would be delivered by March 1. I called on March 2 when the shoes still had not arrived and online my order still said "processing". Nobody could see if my shoes had been shipped or not but said they should arrive by March 4. They told me there were no more in stock, but that the pair I was waiting on could be one of the ones that had been in stock. On March 3, they sent me an email canceling my order and telling me it would take 2-10 days to refund my money and sending me a $15 coupon. I am still waiting for my money to refund. On the phone, they assured me if it had to be canceled, they would "take care if me". I can assure you that sending me a $15 coupon and taking forever to refund my money is not "taking care of me". Buyer beware. Service Value Shipping Quality
    I have been a customer of Zappos for many years. As soon as Amazon bought this company, they went straight downhill. I have placed orders that never arrive as promised or just do not arrive. I will no longer be doing business with this company. Service Value Shipping Returns
    I ordered a pair of hoka recovery sandals June 11 and it is July 5 and I have not received the sandals. Called customer service twice already; first time they assured me that the sandals would be delivered in 2 days, and I would be getting them before my trip. Nothing, these thieves took my money for 3 weeks since I can't find a way to cancel to get my money back. I have been on hold for long time just to cancel. I will never trust this company Service Value Shipping Returns Quality
    I called to get help with an order i placed using a digital gift card i received as a gift. After i spent days searching the site for my price range and style, i finally picked 2 pair. The sale had ended by the time i could make the purchase. So the total went over the gift card balance. When finalizing the order, my gift card was not used, and my debit card go charged the full amount. After calling to correct the issue, i learned that instead of reversing the charge and recharging my gift card, i have to send the shoes back, wait for my refund to process, before i have to go and reorder the shoes a second time and wait for them again. Im very irrtitated with this. Very imnconvienent and the lady on the phone was not very friendly at all. If i didnt have a gift card. I would not be shopping with zappos.
    Ordered a pair of flip flops and signed in with my Amazon account and paid through Amazon got an immediate order confirmation, the next day got a shipped notification with tracking and a delivery date they were delivered two days later as promised I just bought another pair Tip for consumers:Had a great experience will buy from them again Products used:Sandals Service Value Shipping Quality
    I place an order decided to cancel it right away they took close to 200 dollars out of my bank account. There policy states 2-10 days refund will be put back. They actually take 10 days to refund you the money back. You are better off making the dispute thru your bank and getting the money quick instead of those 10 days.
    This mob seem to be running some type of scam. They seem to be affiliated with 6pm.com, as we have tried to order from both sites, only to receive the same message from each of them. I'm not 100% sure how the scam works, but they want to get an "Approval" number so they can charge your bank account whenever they like. I had already confirmed with my bank that the transaction was legitimate, so there should have been no need for an "Approval" number. Shoes were never received, and support is very hard to contact, and slow to respond. Tip for consumers:Everything seemed legitimate to begin with, but when my order was not received, I had to chase them twice on their chat support. Neither support person was particularly helpful, and both said that someone else would contact me. Nobody contacted me after the first chat session, so 3 days later I contacted again. 20 minutes on chat to tell me that they couldn't help me and that someone else would be contacting me (again). 3 days later i received the dodgy email asking for an authorisation number. Products used:Order was not supplied. Requesting refund through my bank. Service Value Shipping
    Ordered from Zappos, called when they didn't arrive, agent gave excuse, told me to cancel/reoder- no
    Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer
    Their vast selection, speedy delivery, and top-notch customer service make every purchase a delight. Shopping here is always a win-win experience! Service Value Shipping Quality
    Bought a pair of SAS for my elder parent and wanted to order through Amazon Prime as the return policy, if needed, is much easier. However, this third party charges regular price of 154 dollars and sends the shoes thrown in a brown box with tissue paper. The value of this shoe decreases in an open box and might not even be authentic. Shame on them. Will never order from them again and now have to return the shoe and order from the manufacturer.
    Used to be a very frequent customer. Now it's like sending a message in a bottle. Order was supposed to be here yesterday, now "delayed" in transit. How do I know this means lost? Because it happened the last time too. Over a week to get $ returned if I cancel, and I can't just get a replacement sent. Need to wait until it turns up. Never again. Bozos you imp*tent scum Tip for consumers:Used to be just so good and easy Products used:I will eventually have my $ returned and shop elsewhere. I have 0 products. Service Value Shipping Returns Quality
    I give Zappos 5 stars as I have had great experiences with the person taking my calls for returns and any questions I may have. I have never been hung up on, never had any miscommunication, or problems what do ever. I always end the call with my inquiry resolved. I make sure to tell the person I am talking with that my experience was great and how I appreciate the excellent customer service skills. Products used:Composite toe work shoes Service Value Shipping Returns Quality
    SKU ******* Dockers Beacon, they show that the width sizes are W & EE. That shoe isn't produced in EE. I just returned the 3rd mistake in a week. Each time thru chat or phones calls, I was assured that they would correct the problem, only to receive the shoe in the wrong size W. Pretty poor! I doubt I'll be shopping with Zappos again. Do some shopping before buying here! Tip for consumers:Bad experience all around! Products used:I ended up buying a Sperry shoe Service Value Shipping Returns Quality
    I used to love buying from Zappos and am a VIP customer. Ordered a Xmas gift on December 11. My orders as a VIP are supposed to have one day shipping. No package 5 days later so I called. The first clueless rep had zero idea of what the issue was so asked me to call back. Excellent service. Rep this morning tells me the item is shipping in late January. How convenient for a Xmas gift. Horrible service and the lack of disclosure of a late shipping date when ordering is ridiculous. Shame on you Zappos, a former VIP customer Tip for consumers:Don’t use it. They don’t ship right away. Service Value Shipping Returns Quality
    I ordered shoes 10 days ago and they still haven't shipped. Zappos used to be better with shipping times. I contacted customer service and they couldn't tell me when they will ship and they wouldn't do overnight shipping to make up for the lost time. Disappointed in Zappos and probably won't use them after this. Service Value Shipping
    I love shopping at Zappos, it doesn't happen too often because I'm a man and the amount of clothes and shoes I need is rather small, however, if I have to buy clothes I go them because they cracked the secret to guaranteeing a stress-free, great shopping experience: well-priced, quality merchandise and hassle-free, easy, simple returns! No hoops to jump through, no endless conversations with customer service, no proof to send anywhere, no affidavits to upload, no percentages or any other nonsense that's, in my mind, is associated with most other shopping platforms and places. Their customer service has real people that's are easy to reach, it truly feels as if they tried their best to make their customers feel important, it also feels as if they succeeded. I recently decided to only buy clothing and footwear from Zappos because I really like the way they do business and how quickly they resolve any situation in which I'm not completely satisfied. Purchased three Columbia shirts that were small on me and returned them, with the refund hitting my bank account the same day I mailed the shirts back. Just two clicks with a mouse and I was done! Why would I go anywhere else if these guys treat me the way I imagined every business shoild treat every customer?. Thank you Zappos! Tip for consumers:They're great! Products used:Ecco shoes, Columbia shirts. Other stuff, bought quite a few things from them over the years. Service Value Shipping Returns Quality
    This place is limited on the sizes of shoes it carries. I have a $110 allotment towards safety shoes through work, but it is useless when Zappos doesn't carry my size. I had to settle with shoes that didn't fit correctly last year, not doing it again this year.
    If you are from Puerto Rico of any outside territory from US, know that it will take almost a month for the shoes to be delivered. I'm very disappointed.
    I liked your store so much that I bought 2 pairs of great shoes for work. Everything is easy and comfortable, just great. Service Value Shipping Returns Quality
    Horrible company to deal with. You order, they give you an order number & date of delivery, But then they cancel the order because you did not use your Amazon credit card! I simply wanted to keep Zappos & Amazon separate, so I used another card. They NEVER notified me that they cancelled my order for that reason! Then it took almost 1.5 HOURS to find out why they wanted to do that,over the phone. Absolutely NO customer service from this company at all. Kickbacks between the two of them? Products used:They never shipped it! Service Shipping
    Zapped did a wonderful job getting me my work force prepared and ready. Amazon fulfillment relies on hard work from companies like zappos. Thank you for a great pair of shoes and excellent service. Tip for consumers:Great website Products used:Shoes Service Value Shipping Returns Quality

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