Basically, I like Backstage. It does what it is meant to do to help actors search for projects. However, the only way to get human help is either writing an email for which they give you a form to submit or use the chat feature for texting. Well, I needed help for an issue, so I emailed them first. Never heard back. So, I used the chat feature which would have been a lot easier if I had the opportunity to speak to a live agent over the phone. I finally got an answer to help me, but it was very frustrating to get via text messaging. I hate when companies won't assign real live agents to help people via telephone. Service Date of experience: September 24, 2024The most toxic and disrespectful staff in the history of customer service. Have had to deal with them about a dozen times over 10 years and have never had a positive interaction. They act personally victimized and turn emotionally abusive if you have the audacity to point out any technical glitch, no matter how much you're paying them for this service. This is consistent with every single individual at the company I've spoken to. Tip for consumers:Actors access casting networks and playbill are all superior alternatives. Their customer service is always kind and professional, unlike Backstage. Products used:Backstage membership Date of experience: August 2, 2024Criminals. I cancelled 2 yrs ago and they keep charging me, a lot. And provide nothing. You cannot call them. So I've emailed, posted, left a voice mail. Better Business Bureau is next. Date of experience: August 1, 2024Not only is Backstage a great way to make extra money and be exposed to many different products and agencies, it's also a company that quickly responds whenever I have a question. It's always wonderful to know that my needs are taken care of quickly and efficiently. Service Value Quality Date of experience: June 20, 2024Not only is this the place to find hundreds of acting or voiceover gigs, the company has one of the best customer service service departments that I have seen. They are friendly, professional, and always resolve things quickly. Service Value Quality Date of experience: April 5, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Nikki g. GB 1 review 0 helpful votes Follow Nikki G. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Professional and supportive moving with the times, safe and exceptional experience” June 26th, 2024 Backstage is a brilliant platform for artists, actors, and crew to exert their skills and find projects and springboard their careers I had only positive and exceptionally professional experience whilst with them Thankyou Backstage! Products used:Full membership just great Service Value Quality Date of experience: June 26, 2024I had an incredible several years as a dancer subscribed to Backstage. It truly helped me with my career! When I needed a refund after forgetting about auto pay and being in a different place in my life, sweet Andreea was so helpful and kind, and gave me a refund when she didn't have to! Thank you for everything, Backstage and Andreea! Date of experience: June 10, 2024I had problems with my Backstage account and my log in. Hence, I asked helped to the client service in the app and I was very satisfied. Daniel was very helpful and patient in guiding me to log back into my account. Excellent client service! Service Value Quality Date of experience: May 20, 2024I enjoyed browsing acting opportunities that earn extra cash. However, most of them are for people who are professional actors or student. It is advised to have advanced equipment for most roles available like recording and camera equipment. Date of experience: April 20, 2024I have been using Backstage for a few years. I get lots of work. I only do work in Arizona but they keep me busy. I've worked with the Travel Channel, History Channel, Strawberry Fields Entertainment, and many more. Love it :) Date of experience: April 24, 2023I cancelled my yearly subscription of £35 last september, received no confirmation of this, then woke up and was charged £101. This is theft and i will be taking it further up the company and as a police matter if not sorted. I have tried to contact all customer services but nothing, i have even put a dispute in at the bank. This site i did not use at all, hence me cancelling my subscription, then charged £101 for another year when i only paid £35 originally. This is disgusting Products used:non Service Value Quality Date of experience: January 11, 2023I remember back when they had a free trial and the customer service people were kind. Now if you email them regarding an issue they act clueless, they somehow miss your response, they ask you to repeat stuff, all In all you go back and forth for hours over an issue that could've been resolved in under 5 minutes. It's email communication not a chat, I don't understand how you missed an email, that I can see on my end. If you run into an issue with them, they act clueless as if they don't make mistakes, I refuse to do business ever again. And they allow so many people to make scam posts, and they keep it there because why not they get paid anyways. Terrible customer service. I told them to delete my account they asked me in about 5 separate emails if I wanted to delete it. Like come on now? Service Value Quality Date of experience: February 10, 2023Whether you're a seasoned talent or trying to get a foot in, there are all sorts of castings for all types of talents or staff. The platform is easy to use and the navigation is easy. The search could use more filter to better narrow down searches/results. Service Value Quality Date of experience: October 7, 2023I highly recommend Backstage to all actors and entertainment professionals! It's easy to use, has amazing jobs and the support team is always prompt to reply and address your concerns. I've been using Backstage for many years and couldn't be happier. Thank you! Service Value Quality Date of experience: July 7, 2023Exceptional venue for gearing oneself to prolific opportunities and performing longevity. Thanks kindly to Pauline, consultant, for her altruism, brilliance and vibrant zeal, God Bless all your performing team. + Service Value Quality Date of experience: December 15, 2023I subscribed a year ago. Cancelled the subscription after a few months and have just been charged 101 pounds. I want my money back and I want to be able to cancel me subscription when I want! After the staff received this information they promptly got back to me, via the reply underneath and email, and were very polite, and then refunded my money - which I thought was very kind of them. Thank you, backstage. It was just a misunderstanding and I appreciate the support offered and given. Best wishes, Isabel Service Value Quality Date of experience: May 14, 2023They are highly professional and respond quickly to clients! Website is very intuitive and easy to navigate. The secure system they have also allows clients to pay you directly (and quickly) through their partner site! I highly recommend! Products used:subscription services for actors, voice over artists and production companies Service Value Quality Date of experience: July 24, 2023I thought it was just me but like what's been listed here while I've booked through several other platforms inc WORD OF MOUTH. I've yet to receive a gig from Backstage. I don't plan on renewing within the next six months. Too bad actually I was told this was a great way to get gigs. Date of experience: July 4, 2023Backstage is an excellent value. I say this not only for vetting the potential acting/modeling opportunities out there, but also the customer support. When you have a question, they respond very promptly and helpfully. There are a lot of scams out there. Ones even including emails saying they found you through backstage when they are working a scam. Backstage customer support will say if it's a scam or not Service Value Date of experience: November 30, 2023Great resource for Actors! Daily value exceeds expectations! My first lead role was acquired with this five star rated service! Products used:Actors search for current jobs Service Value Quality Date of experience: June 13, 2024I've never had an issue with customer service. A representative has always reached out to me in a timely manner if I needed to cancel my account or get a refund. I believe Stephanie and Ben are the two most recent team members I've spoken to. Date of experience: August 28, 2018I Love Backstage! I've used them for over 15 years and worked with many of their Actors. Some are celebrities now. They always have up-and-coming Talent to choose from and the web-site is so easy to use and sort through. 5 Stars! It's a KEEPER! Date of experience: August 7, 2018There are several different services to become members with to support your acting career. Hands down i really value backstage for the insight and range of industry news and information. It seems as if any question or concern you have has been or will be addressed by a knowledgeable team member. Thanks for the help and the advice backstage! Date of experience: July 8, 2019Great site, defiantly worth using for castings if you are are in the US. Unfortunately I am not, so I requested to cancel my membership. Expecting difficulty (which is usually the case with cancellations) I got a friendly and understanding response from the team and full refund. Will carry on using the free subscription but gutted I can't utilise it's full membership cause of being UK based. Service Value Quality Date of experience: March 21, 2021To make a long story short. The platform has major issues. You submit to a project with resume attached. The platform asks you to add photos and videos to each submission. The photos and videos and already in the resume. Not a friendly site needs updating. Service Value Quality Date of experience: September 23, 2023This site use to be amazing, now it really isn't to great for actor to get there foot in the door when it comes to tv and movies. It has some jobs but.most are un paid and student films. But alot of those you can find yourself for free on criags list or free sites not worth the monthly fee. Service Date of experience: June 29, 2023