This place has zero customer service. Good luck ever getting in contact with anyone. They didn't fully refund my return and I had no way of contacting anyone because they took down all of their contact information. After going through several links of what I thought would lead me to something useful, it asked for me to put in my order number (which I copied and pasted from my order email) and it said it was incorrect. Yet it was able to find it when talking with the chatbot. Sketchy company. Never buying from again. Tip for consumers:Zero customer service Products used:Romper Service Value Shipping Returns QualityI order over 4 months ago and they sent me the wrong items. I emailed them straight away, they said they'd send through a free returns, I never got it and put a request in for a refund. After much back and forth and having to get my bank involved after 4 months I finally got my money back - not including shipping which I had to pay for their mistake items to be delivered to me. Thanks for nothing. The service was extremely poor. Service Value Shipping Returns QualityI placed an order using a promo code which brought my total to $36. Once o entered my card info and pressed "pay" I received an error saying " please check shipping and try again" nothing was wrong with my addy but I entered it again then pressed pay and when I received the order confirmation it said $61. I reached out to customer service spoke to 3 different people bc each person kept sending me an automated msg and stopped responding. The last person said they can't cancel my order and once I receive my order after Valentine's Day (which defeats the whole purpose of my order) then I can return it and wait 15 days for a refund. Fraudulent and unprofessional bc that is not the amount I agreed to. If the promo code wasn't acceptable why didn't the site say that instead of saying something was wrong with my shipping. I will NEVER order from them again Products used:Cardigan Service Value Shipping Returns QualityBought a bonded aviator jacket, 40 quid plus, wouldn't have paid 20 for it in a market. Flimsy, horrid fleece like lining, awful shape and the belt was just a strip of cloth.now a 21 day wait for a refund. To be avoided! Tip for consumers:Over 21 days for a refund is unacceptable!! Products used:None. returned coat Service Value Shipping Returns QualityI made 2 different orders to them and they made a mistake on the shipping both times, and refuse to refund me for their mistake. I've been charged delivery fees for them "attempting" to deliver my orders. Their partner delivery service is trash. UPS, USPS, FedEx, etc., have no problem delivering to my address, but whoever they use does and I'm charged for it… No matter what combination of putting my address in, y'all get it wrong and don't want to correct the problem or refund me for it Products used:Shirt and pants Service Value Shipping Returns QualityItem in poor condition and different from the image Requested a return and paid the costs for it They make people believe that the return is made by Canada Post when the item is not sent by this post office but they tried Since then I have not received my refund and refuse to pay me Tip for consumers:Item in poor condition and different from the image requested a return and paid the costs for it They make people believe that the return is made by Canada Post when the item is not sent by this post office but they tried Since then I have not received my refund and refuse to pay me Products used:Jacket Service Value Shipping Returns QualityI recently placed an order for nearly a dozen items for my wife, who typically wears a US size 2-4. Unfortunately, the store did not have anything smaller than a US 4 in Petite sizes. After confirming the sizes and item counts, I proceeded to pay for the order. However, upon receiving my receipts, I noticed that all but two dresses had the correct sizing, while the two in error reflected a US 8. Immediately, I contacted BH customer service and was directed to an Apple chat option, where I spoke with both Skye Rae and Jude. Despite explaining the situation, they offered no solution other than to return the items once received. I find it unreasonable to expect that coupons would update the order to fix such an error, especially since the items were the same but in different colors, indicating a potential system error. Both representatives were unresponsive to my request and only provided a UK sizing chart, which did not address the issue at hand. This experience has been incredibly frustrating, especially considering that I have been a loyal customer of ASOS for years and have never encountered such issues. I regret to say that I will not be shopping here again. Service Value Shipping Returns QualityI had very low expectations based on the reviews I read on this site, but they had a dress that looked exactly like what I wanted and at less than $30 it seemed worth the risk. I'm so glad I went for it! I followed their size guide and the fit was perfect, it feels well made and the fabric is good quality. This is my first experience with them so maybe I just got lucky, but I'm very happy with it! Products used:Dress Value Shipping QualityI ordered seven dresses, all of them were suppose to be the same size, they all came in different sizes, and three were defective. I emailed them right away, to return the items for a refund. They ignored emails, I kept emailing, then they asked for details, they kept asking for more things like rewrite the entire items codes, send picture etc. I jumped through hoops, and they didn't want a return. I involved Paypal, we waited weeks for a response. I had a trip, and told Paypal that if they respond while I'm out of town I won't be able to reply. Paypal said it was alright, if that happens the case would close but I can reopen. This happens, I'm then informed I can't reopen, but I can start a dispute using Visa. They then lied to Visa, claiming that I haven't returned the items which is why they couldn't refund, and that I missed their return time period. But they are the ones who took MONTHS to respond to Visa, weeks to respond to Paypal, and to my emails. They did this on purpose, and found a way to prevent having to give me their address, and a return shipping label. Out of 7 dresses only 4 are wearable and they are all the wrong sizes but listed at the same size. Service Value Shipping Returns QualityIf I could rate them lower I would. I returned an order of five items, four t-shirts and one pair of earrings. The person who checked my return has left the earrings in the bag that has been discarded of. They refuse to issue me a refund because of this lazy mistake made within their company. The garments themselves were returned because of the sheer lack of quality! The way I have been treat by the customer service team is appalling I've sent multiple emails and no response whatsoever. Lazy untrained employees who all need either sacked or trained properly on how to check the contents of a bag and respond to emails in a timely manner.Terrible shipping, never even received my product. If i could rate zero stars trust me I would. Don't purchase anything from here, ever. Tip for consumers:absoloutely terrible. Service Value Shipping Returns QualityI never write bad reviews, so you know I'm pissed! This company sent the wrong size dress, and now they are trying to make me pay for the return! Not to mention, their sizing chart is way off! So you're bound to have to send something back! And if you dont want to lose money, you'll likely give it away, bever wear it, or wear it too big! Bc who wants to pay $10 shipping, then another $6 to send it back! Why is it hard to send me a free shipping label when YOU are in error! Had me send pics of proof for what exactly!?!? This company is trash. They dont treat customers fairly and it's clear because of that class action lawsuit. They are up to their same tricks. Products used:None. Service Value Shipping Returns QualityShipping use to be only $11CAD for full order no matter what, now it is $16.99. Big jump in price. Plus they do not offer exchanges, and now pre-charge you $15CAD in order to gain return label. Sizing is very off when it comes to foot wear. As an example, size 7 CAD is equal to size 4 UK however ordering through BooHoo when you order size 7 CAD on the website they give you size 5 UK therefore it is way too big and I have to return it for smaller size. This is where my earlier comment comes in. So I already paid $16.99 for shipping of my order, now I have to pay $15 for return label to ship the invoorect sizing shoes back. And if I want to reorder the shoes in smaller size I have to pay another $16.99 as they do not provide exchanges and it is their error that they are incorrectly sizing in their website. So that means $48.98 in shipping alone to do this process. That is extremely costly in my opinion Buyer be careful! Tip for consumers:**Be careful with sizing** all clothing does not fit the same, so if you are size 6 in one item does not mean you will be a size 6 in another item Sizing for shoes is way too big, I'm a size 7CAD, and received size 5UK which is 7.5-8CAD Must **prepay** $15 to return items & receive shipping label. This is new, never had to prepay for shipping retuns their reasoning is they have gone paperless, but this way you have to use their preferred postal company & have no option on cost to ship it bac Products used:Heels, boots, lingerie, swimwear, earrings, jackets, & general clothing Service Value Shipping Returns QualityI ordered two dresses from Boohoo and it's impossible to return them. There's no phone number to get help and the website won't accept the order numbers or email address or my phone number, which are all typed in correctly to start the return. The website says they don't have any information that corresponds with the information I provided, therefore the return can't be started. When I tried the robot chat it doesn't answer my questions or address the problem, it just keeps asking what it can help with and ignores my questions. I've been robbed of my money with no way to return these dresses. The dresses were horrible btw. Huge in size and way too long - not at all like the photos. ServiceCan't find a thing on Oasis, Wallis, Karen Millen, Coast. It all looks like boring designs and cheap crap, constantly on sale. Not appealing at all. I want to buy clothes, there is nothing there. Service Value Shipping Returns QualityI have always had great things to say about Boohoo have spent hundreds of dollars with them in the last few years. I must say I am very disappointed with my last 2 orders and shipping. I have paid extra for express shipping yet don't get for days over express time. They used to use DHL, and now FedEx. I am not sure I will be ordering anymore from Boohoo because of this.Keeps trying to remove my review I will keep posting Fraudulent company have sent me only 2 of my 3 items. Have tried telling me it was packaged at the warehouse which at this point is probably a lie. They claim to have cctv b7t refuse to show me it as theyre big fat liars. The parcel was damaged upon arrival and now I can't track it to see the image which was clearly damaged. Ever since I had their useless response I haven't been able to track said parcel to show it was damaged upon arrival(it definitely was). This company ia disgusting and all for the sake of a cheap 25 pound dress. What absolute cheap scapes who don't care about their customers. From reading reviews I'm not the only one who's had missing items and Boohoo lie and say they've looked at cctc and it was packaged. I've asked for footage of this and they haven't sent it so my guess is they're big fat liars and probably never packaged it themselves. Avoid at all costs. They also removed my prior review mearly because they don't like a bad review not because it wasn't valid lol. Thus review was on trust pilot but they kept removing it even after I've proven I've ordered from these fraudsters! Don't trust trust pilot. Service Value Shipping Returns Quality1st (and last!) experience has been awful, simple enough reason to make return, the system is slow, full of problems, eventually managed to organise a return via evri with printing label ourselves, problem is the returnlable to print "has failed" ie it does not exist to print, now cannot get any so called help from Boohoo to recognise the problem or even understand the problem! The order no. Is UK******* wish I had never heard of Boohoo. Genuinely - avoid like the plague, do not believe the good reviews and take special note of the genuine 1* poor reviews. Service Value Shipping Returns QualityYou might get half what you order if your lucky, they'll deny it of course. And the quality is poor. Products used:None