Bristol Cribbs Causeway staff & management rude & unhelpful. Aug 2022 reviews I've just read replicate the bad service I've experienced. I will not shop there whilst certain staff & management still work there. It's infuriating you cannot ring New Look customer services. It's a long winded messaging by WhatsApp. I believe this is deliberate to prevent people having to complain. My experience at Bristol Cabot Circus has been a positive one. I cannot believe the contrast in quality of service. I'm so angry with the way Cribbs Causeway staff have treated me. The CEO needs to know the Appalling behaviour of the staff there. It appears the service changed for the worse following Covid. I'm still so upset, I haven't been back there since 2023 & only just got a chance to put pen to paper to make this review. I wouldn't even give Cribbs 1 star. I give Cabot Circus 5 star Products used:Clothing (It wdnt let me put August 2023 as the time when I shopped at the stores. I have recent receipts where I shopped at Cabot Circus where I had a very good experience. Service Value Quality Date of experience: January 1, 2025Did not get what I ordered. Return tags were removed. This website is a scam. Do not recommend. Terrible customer service. Date of experience: February 10, 2025Ordered online and sent item back. No refund provided despite e-mailing with details. They should be closed down! Disgusting Save the trouble to contact me. All you offer is £5 if I purchase more from your store. I won't be returning as this isn't the first time I've had trouble. I find it insulting that after endless trouble, all you offer is £5 off your products. No thanks, you can stick the £5 Tip for consumers:No Products used:Coat Service Value Shipping Returns Quality Date of experience: July 11, 2023A real $#*!y atmosphere amongst female staff. New look has gone down hill this year. Prices have gone up on their cheap quality clothing. Manager extremely rude, always gossiping and a ghastly colour of orange. Customer service training desperately needed. Staff are there to "serve" the customers that's why its called customer service Products used:A mixture Service Value Returns Quality Date of experience: December 17, 2022I can't believe when I sent messages through facebook as this was the only way that I got answered. That all my messages relating to an ongoing problem have been read and the circle by side of message shows filled in with a tick. But NO ONE has had the courtesy to respond. Complete rudeness and not the customer service I would expect. You would have thought in these hard times from the past year the would do everything they can to keep their customers. From a very dissatisfied customer. Products used:dresses Service Value Shipping Returns Quality Date of experience: July 12, 2021Just been in the Exeter branch today with my wife and we were both appalled at how filthy the shop was The floors looked like they had not been cleaned for months. Got to the first floor and there was a musty unpleasant smell Walked out of the shop being careful not to touch anything as we both didn't feel comfortable due to the dirt Will never go in that shop again and would urge others to do the same. These shops should be made to have standards Date of experience: August 4, 2022I purchased Brand new New Look jeans through asos and after two days of wear they ripped right in the $#*!. The material is so thin and cheap that I'm not surprised at all. Definitely would never again purchase this brand. Cheap quality Date of experience: December 26, 2023I bought a pair of trousers from my local store. They were on the sale rail but when I got to the till was told they are new in, so full price. Ok. Paid full price as I liked them. When I got home I checked on line and they were 40% off. No phone number to call, chat suspended. Customer Service is less than zero. Awful. Wont shop there again. Tip for consumers:Dont use New Look Service Value Quality Date of experience: August 3, 2021Such a rubbish service of new look. The manager herself don't even know what is QR code and how to return the online ordered clothes. Made me run between store and post office four times... at the end they found what QR code is... Definitely needs more training... Service Value Shipping Returns Quality Date of experience: March 28, 2022I was helped by Morgan who went to no end of trouble to help me find the item I was looking for. Her attitude was outstanding and I hope that if there are any promotions on the go, Morgan would be considered. Service Date of experience: July 27, 2022Lovely shirt style dress just not white as stated, wasn't happy when I tried it on, it's a light cream colour. Not happy as I needed a white dress for a white theme night and this style was just what I was looking for so will have to return. Service Value Shipping Returns Quality Date of experience: March 30, 2024Placed an order for over £70 which accidentally defaulted to an old address. Spent the next 2 and half hours trying to get through on customer services only to be told that orders cannot be cancelled or changed (even though it hadn't been dispatched) and that I would be charged full price for items I would never recieve. I have never used an online company that could not cancel orders before dispatch. Money grabbing and really poor systems, should not be operating online if they do not have the systems to cope. Order no. HM******* Products used:None as I can't get them Service Value Shipping Returns Quality Date of experience: June 27, 2021I purchased a dress instore 40 miles from where I live. I was supposed to of been sent an E receipt. Nothing received. I tried to return to my local store twice and because I did not have the E Receipt they refused. I ex[plained i n ever received it but showed them proof of the transaction on my credit card. They told me to visit the store 40 miles away to sort out!. They also gave me a fake email address for new look help line. Tip for consumers:Yes NL are in the wrong and now I am out of pocket £31.99 Products used:Dress needs returning No E receipt received Service Value Shipping Returns Quality Date of experience: July 27, 2023Myself and my wife arrived after 5pm last Sunday and they was approaching us straight away asking us to leave as they was closing when they should of been open to 5.30pm, guess they hate their jobs that much that they cannot wait to go home so rush customers out 15 minutes before closing. I'd sent feedback to the directors office as it's the busiest time of the year so why close early and the manager in the arndale branch just lied about them politely reminding people it closed at 5.30 when in reality the shutters were half way down on the front and they was kicking people out at 5.15 saying they was closing so shame the directors office couldn't of just viewed the CCTV to see they are employing dishonest managers who treat customers poorly Offered a £25 voucher from them but told them to just put it towards staff training as they do not value customers as see them as a inconvenience if they arrive after 5 then hassle them back out of the shop Products used:They closed early so didn't buy anything hence the review, superdry opposite was lovely though and we got a £130 coat from there Date of experience: December 12, 2022Turn off the music in your Westfield store. Makes the experience uncomfortable and seems like a subtle psychological habit to influence people into purchasing your items. Please stop. Date of experience: July 17, 2023They make it practically impossible to return anything when you're in the U.S. They make you weigh each individual item and find a code for what type of product it is, describe it, plus more bull$hit! I can't deny they have cute clothes especially their skirt selection. But to ship to the U.S. it's almost $14, I can't afford that! I sparingly shop here only because of the high cost of shipping and knowing if I buy something I can't return it. Also their sizing is kinda weird and depends on each item. The customer service is also pretty bad and takes a long time to respond. I don't even mind the time that much, they just have never actually answered one of my questions (ever!). Date of experience: November 15, 2014My experience with New Look has been in their Manchester store and I like it. Some really cool stuff at affordable prices and the quality is very acceptable. Nice web site which I used to check out a few items before going to the store so I got the best of both worlds. One of my friends has bought online and said the service was good so it seems to be good all around. Recommended. Date of experience: June 21, 2014Extremely dissatisfied. I ordered from the website. That was 3 months ago and still haven't received. Although my account was debited the day I placed the order. I expected a delay given it is os postage, I've messaged 3 times and didn't even get an acknowledgement email. If I could give them 0 rating I would. Date of experience: October 20, 2019Easy to use website and I've never had an problems with delivery however their tracking link almost never works and by the time the customer service get back to you days later, the order has more often than not turned up. Easy to return items to store or via post and refunds are processed quickly. Overall great website. Service Value Shipping Returns Quality Date of experience: November 18, 2015New Look has cool European style clothing and accessories. I love the printed jersey tees! They are only $15 or so - such a great price! They have a promotion right now for Free clothes for a year; it's free to sign up. They have free worldwide delivery as long as you spend over 45 euro. Date of experience: April 28, 2014Was at the Bracknell store today and I must say what fantastic helpful assistants there. There is 1 in particular think her name was Lauren on her badge. What a polite, helpful young lady, nothing was to much trouble for her. Make such a nice change to go shopping and come across someone like that in a shop. Well Done to that lovely young lady, I'm sure she will go far.: 0) One very happy shopper: 0) Date of experience: May 9, 2015I've bought many many things in New Look stores over the years, coats, dresses, jumpers, shoes etc and I've been pretty happy with the quality. They are a high street store, so shouldn't expect high end stuff at those prices. However, New Look denim jeans, especially skinny jeans, are not worth the money (which is why it's getting 4 stars.) After a couple of washes, skinny jeans widen, lose their elasticity and that's really not a good look. This happens despite the fact that I never put stretchy jeans in the dryer. You're better off investing in a more expensive pair as you'll be out more money in the long run replacing the cheap ones from this store. I find their sizing to be spot on with most things I buy. I am a UK 12 (US 8) and most of their clothes fit perfectly. Final verdict. Great for all your other clothing pieces, avoid the skinny jeans. =) Products used:Shoes, jackets, skirts, blouses, jumpers, dresses Service Value Quality Date of experience: February 1, 2021I ordered a size 8 pair of jeans from here. I couldn't pull them up my legs, so I assume I need the next size since I may have grown (I'm 14 but I shop in the adult section) I order the size 10 baring in mind I'm usually a size 8 and I swear this pair was internally damaging for me when I tried to fasten them. I've never seen sizing this ridiculous. It wouldn't surprise me if I finally found a pair that fastened nicely around my waist in size 16 but having drastically too big leg size. Please sort out your sizing new look otherwise my post office will get sick of seeing my face sending off my returns Date of experience: March 3, 2021This was the first time I bought tank tops online. I didn't realize that they were the shorter tank tops vs. the longer ones that come down below the pockets of your jeans. These tank tops land at the top of your jeans, just below your belly button. They are great for wearing under a button up sweater or under a see-through shirt and they are good quality, however I prefer the longer type of tank top myself. It's a good thing I have a teenage daughter, because she was happy with them! Also, they run a bit smaller as other reviews have mentioned, so if you think your need a medium, get a large! Date of experience: May 22, 2014High heels i bought the other day are gorgeous but... I wish I d orderd a whole size or a size and a half larger! Save your self the disappointment and ORDER A SIZE UP! Date of experience: May 21, 2014