Be very very careful ordering from this site. I'm writing this on behalf of my sister because I am so appalled at their terrible service and lack of ethics. My sister purchased a pair of boots which turned out to be too small (following THEIR sizing advice). She promptly informed Spartoo of the need to return them, which they approved. Within a few days she had sent the parcel back (had to buy a box for this as Spartoo had actually shipped the boots without a shoe box and their mailing carton got crushed en route!) and they received it in about a week. Well surprise -- Spartoo refused the parcel because they were required to pay customs fees and they returned the parcel to sender. How ridiculous can a company get? Don't have overseas customers if you can't handle this! As everyone knows, and as our local post confirms, customs for receiving returns is the responsibility of the merchant recipient and is dictated by the merchant's country! But Spartoo held the parcel in France for close to a MONTH before returning to sender, presumably to make any claims difficult for the customer! The boots arrived back here unopened, and on being questioned, Spartoo eventually apologised for the inconvenience, telling my sister to RESEND the parcel -- for another $70 I suppose! -- this time requesting that she print some documents to attach to the parcel (they had not mentioned this in the initial return approval). They didn't even have the decency to say they would pay for the return shipping. My goodness, how ridiculous, unethical and unprofessional can a company be? Service Value Shipping Returns Date of experience: September 6, 2024Placed an order. Site stated that I would receive my order in a few days, made payment in good faith; instead next day they sent and email saying "I am contacting your via email in order to ask you to provide a photo (with your phone) of: - the card you've used to complete your transaction (please leave only the first four and the last four digits of your card number visible, as well as the card expiry date and the cardholder's name. - a copy of a proof of address (electricity bill, phone bill…) with your address." Also apparently there are sometimes unclear charges from partner companies- I asked about that and didn't get an answer. Sketchy, very frustrating, and asking way too much for a purchase of shoes. I wrote emails and got form replies; waiting for (hoping for) a refund. I'll never deal with them again unless I need to contest charges. Tip for consumers:Don't waste your time here! Products used:Item never recieved Service Date of experience: August 7, 2024I just received my order. Shocking! UPS charged me £ 45 because is shipped from France I didn't know that however the extra delivery charge should be applied on total of the order not on website or any other paragraph. 1000 of orders coming from abroad no one duble charge on shipping clothes shoes or small things. I ordered just shoes from this UK site. So on my order said delivery ups 4.98 and then on delivery the Ups guy asked £ 45 PAID and if you need return other £ 45. Crazy Everyone have this problem have to report this site.Ombudsman Google or wherever. NEVER AGAIN. Date of experience: April 5, 2024Return from the US will cost literally $$$ especially for shoes. Due to false description on their website (it said -- buy one size smaller!) I was confident in my purchase. And then I received shoes that are too small on me (I actually still bought my usual size but I like to go size up in boots) and now they refuse to pay for return shipping even though it's their fault. They told me I should only buy if I know the brand and sizing beforehand. Then who's the size recommendation for? I wonder if the same problem will be if the items are merely defective. Their customer service will be completely indifferent to your problems. Return shipping to France is so costly it's not worth returning. I will stay away from this store from now on. Tip for consumers:Don't buy if you're far from France -- return shipping is too costly. Products used:None. I end up with shoes too small on me. Service Value Shipping Returns Quality Date of experience: October 20, 2022I bought 5 t-shirts. Calvin Klein, Pepe Jeans, Timberland, Boss, and Tommy Hilfiger. I ordered all the same size. And none of them fit. They were all made different shapes, and sizes. I will NEVER order from this company AGAIN. They need investigating. Tip for consumers:Don't bother yourselves Products used:T-shirts Value Shipping Returns Quality Date of experience: August 11, 2022Bought a pair of German slippers. Westland (Romiko) brand name. Great quality, replacing my last pair I bought about 20 years ago. Good construction, shaped sole make these very comfortable. Unbelievably fast shipping: I live in the US (Los Angeles) and ordered those on Friday evening. DLH tracking number was issued on Monday morning, and I received the package, delivered from France, on Wednesday... not bad for free delivery! Tip for consumers:No issue, fast free shipping with DLH tracking: 5 days from France to USA. Products used:Westland slippers. Date of experience: November 9, 2022This company declines a credit card, then bills it later. When you ask for a refund they will state "we have no record of your order per our IT team and ‘higher ups'" So what happens is you are caught in a loop of "we can't find your order, so you can't get a refund" even after you've provided bank details. No one ever answers the phone, and they only communicate via email. STAY AWAY! Service Returns Date of experience: August 11, 2021You don't get what you buy. The shoe that I received was totally different in respect of both colour and quality from the shoe that I saw on the picture (See the attached pictures). I doubt it was original Dockers. Apparently, their business model is based on the fact that 70% of people don't return and simply keep the inferior shoes. And, when you return the shoe you won't get refunded in full. Date of experience: December 14, 2019Just received my Naf Naf coat, it's not authentic. I have identical one, bought few years ago in Paris, so I could compare, the fabric and the quality very poor. Seller offered a refund but shipment I should pay myself... Date of experience: September 21, 2018The worst company ever i bought a new balance from their store. It was damaged within 5 months of the purchase eventhough i never trained while wearing it and they didn't accept to return the shoes! I don't suggest this store to anyone! Service Value Shipping Returns Quality Date of experience: September 30, 2023Hi I ordered shoes for the first time in the last few weeks. I will never ever order from this shambolic company again. I received the wrong colour, wrong size and complete wrong brand from what I ordered. I am finally getting a refund but the cost of posting back their mistake has come out of my own pocket. I am not out of pocket to Spartoo with not even a pair if laces to show for it. Do not order from Spartoo. Date of experience: October 24, 2018I received my slippers in a timely fashion, however, they are too small and I learned today that it will cost me $36 or more to return them! If I had known that you are located in France and that you don't have free returns, I would not have ordered them. I can't afford to keep an $83 pair of slippers that I can't wear. Date of experience: November 15, 2019I suppose to receive £10 discount as a referred by friend but I have not received that. They need to refund £10 otherwise everything was fine. It supposed to be free delivery but they have charged extra again for delivery Date of experience: April 26, 2020Nice range of products. Found what I was looking for, hoping it will arrive quickly. The registration form was a nuisance, not sure what the sponsor details was for, but the form kept being rejected for some reason. Date of experience: September 17, 2018Dreadful company. Avoid at all costs unless you want to be ripped off. Ask you to upload pictures of bank cards and then cancel your order then don't refund then lose your bank details then refund the wrong amount. I could go on... Service Value Returns Quality Date of experience: January 21, 2021Ordered from spartoo 2 weeks ago expecting delivery in 5 working days and not arrived. Customer service replied once then stopped. Also tracking information shows invalid. Not a professional company. I paid through PayPal so I have opened a dispute now. Date of experience: February 5, 2017I can't tell you how hard I tried to buy a pair of shoes from Spartoo. The account set up doesn't work properly. Customer service gives bad advice. Shoe size says in stock, when added to cart defaults to another size entirely (be careful! Easy to miss). Customer service gives bad fix. Try again. "Customer service not able to respond at this time." Try a different shoe. Promo codes don't work. Price changes 3 different times between putting it into cart and trying to enter billing info. At this point read other reviews and decided the slight discount was not worth the trouble. Just don't do it. Date of experience: September 16, 2017Spartoo sent me two different finishes of the same style boot. Won't answer any emails or answer the phone. I keep getting a robot email from Adrianna giving me an email number that won't work. I've paid for boots but can't wear them. Thanks Spartoo. I'm not even sure they're a legit site... Mad as... Date of experience: January 11, 2017Rubbish service poor or rather non existent customer care. Bought Ugg inner replacement soles. Wrong size sent. Rang them and they asked for return of item together with photo of receipt and postal slip from PO. I sent email, they phoned with a completely different set of requests. No answer to my consequent mail, then they refunded. Again I said I did not want refund just send me the right size, no answer and no refund of postal costs. Date of experience: December 23, 2015A really rubbish company they advertise free returns but apparently that is only for some items i ordered a coat which did not fit and had to pay to send it back. This is not clear in their advert. I will definately not be using them again or recommend them as you have no idea what item is free to return and what is not they probably dont know themselves they just make it up as they go along then they do not have to pay. My advice is stay away and use a replicable company that really offers free returns. I have reported this company to the consumer advice line Date of experience: December 17, 2014This is the first time I have shopped with Spartoo. Im pleased the selection was good and also that sizes were nor restricted. The goods look good quality easy to order and site appears secure. Date of experience: September 9, 2018I've been shopping on this website for more than a year. It's a French company and although they don't have a local office, they offer excellent service. They carry hundreds of shoe brands and offer a huge variety of shoes. Their store policy is pretty classic - free returns up to 30 days for an exchange or refund, free deliveries, etc. However, their customer service is simply fantastic! They reply quickly to all their messages, and do a decent job of resolving problems. To top if off - they always ask if you were satisfied with the customer service representative. All in all, a good shopping experience - and they use trusted secure payment methods such as 3DSecure. Date of experience: March 23, 2011This website charges you even upon delivery for no reason. This is especially true when you are ordering abroad. I have been charged with 45 USD when I wanted to receive the item Date of experience: August 23, 2019They claim on their website that you can "cancel" or "modify" an order as long as it is not shipped and in preperation. However there is NO button or way to do so. You contact customer service and they never return your emails. They mail the wrong merchandise. It is just plain awful. Date of experience: August 31, 2017Ordered a versace jacket and am now worried the wrong thing will come or it won't turn up due to so many bad reviews Date of experience: January 2, 2023