It is very difficult to obtain accurate information from customer support. Recently our hotspot stopped working. The first agent told us it was an advanced technical issue and someone would call us back. The next person said that they don't call people back but that we could keep calling to check the progress - of what I don't know. Heading into our 3rd day with no hotspot, we were told that BOOST now applies the first 12 gb of phone use to the hotspot even if it is never turned on. So you lose access even if you never turn it on. And the 4th person told us that it was a problem in our neighborhood! Nobody really knows anything; BOOST really does not care about customers or their experiences. This is only one of several times when BOOST failed to address a problem. Since there are always problems, I urge you to look elsewhere. Date of experience: December 8, 2024Crime organization Boost Mobile and the insurance company is a crime organization. I sent my phone to get screen fixed and they sent it back with no Sim card I changed my number and that's when I found out my Sim card was cloned and turned on from with in the company. I literally had 2 numbers for one phone. They broke in my cash app account and changed setting to emails. They leaked my information to the dark web. I called both companies boost said call live wire and live wire said call boost. Please stay away and pass this on. This Company changed. They laughed and hung up in my face. I could not believe how bold they were in committing this crime. I guess they knew that nobody would do anything. I called fcc. I wrote supervisors I am getting no help meanwhile they have everything that was on my Sim card. This is so disgusting and disappointing and to get someone to look into this is like trying to drive the moon to the sun. You would think that all the trust we put in these phones they would at least check it out. We trust these cell phone companies with everything. We do business, upload pics and important documents on our phones and it's so easy for a worker not even a common theif but a worker at work to take your Sim clone it send my phone back to me with no Sim card and completely get away with it. Nobody looked in to this. I even call the president of boost mobile. I want justice this is unfair and mean to do this to a client that been with boost 20 years. Please pass this message and Stay away from Boost Mobile. I never got anything solved and they tried to break in to my accounts again. I called police attorney General no one did a thing. Please take my advice and stay away from this evil organization trust me you won't get any help. If I can stop someone from going thru this that is justice. I'm stuck and don't know what to do about this