I'm sad to say that I'll be closing my account. I just learned that I've been charged a late fee even though I'm paying on the due date. I'm so sorry that I haven't paid before 5pm on those dates. You're ridiculous. This is offensive it's:5:10 pm. I will be paying the card off and closing this account. Beware of how they're overcharging their customers. Shame on you. Service Value Shipping Returns QualityOrdered at website to be sent as a gift for my one year old niece. Only received emails stating my order was delayed. Waited. Waited... Finally called and was told my order was cancelled since the shipping didn't match my billing. I had to call to.learn this but worse of all you cannot place gift orders to be delivered to recipient of gift. Total bs. Never again for Carter's Tip for consumers:Cannot order at website for gifts to family Products used:None Service Value ShippingIts a really nice experience to buy kids clothes. The delivery of product is quite fast. The Collection of kids ware is just awesome. Lovely color combination and variety of kids ware is available here.I had a terrible shopping experience with Carter's and don't recommend anyone buy items from this company unless you want to be disappointed. I ordered a t-shirt with a sports logo from Carter's for my child for a special school event – a shirt I was only able to find through their website. I made sure to order well in advance of their shipping timelines for a store pickup and the day before the item was supposed to be ready, I found out they cancelled/refunded the order. There was no notification sent to me and I only found out after manually looking up the order. That left me scrambling to find something else for my son so he wouldn't be disappointed for his special event. Completely unacceptable for a shopping experience that failed to deliver, especially for busy parents who are already tight on time. Do better Carter's.I hate this credit card and decided to look for how to leave a review. It's the worst credit card I've ever owned. I had to call customer service and cancel it. I made purchase of $53 and ended up paying hundreds of dollars because someone is not doing their job. I called somany times just to make a payment and and everything I get an email with a fee saying how it didn't go through and all the charges and interest. How are my other credit card payments from thesame account going through. I think they know exactly what they are doing. I finally called them and beg to cancel the card. Tip for consumers:I hate this credit card and decided to look for how to leave a review. It's the worst credit card I've ever owned. I had to call customer service and cancel it. I made purchase of $53 and ended up paying hundreds of dollars because someone is not doing their job. I called somany times just to make a payment and and everything I get an email with a fee saying how it didn't go through and all the charges and interest. How are my other credit card payments from thesame account going through. I t Products used:Kids clothes Service Value Shipping Returns QualityI placed an order a week ago with Carter's, and later got a notification an item was out of stock so the order was canceled & I got my money back. They gave me a discount so I went in to place a different order. I tried to place it, was charged, but the website stayed on the "my Cart page" and didn't process. It did this twice. Customer service told me it wasn't an actual charge, but the money is clearly still gone from my account. The next person told me to wait a few more days, but stated they can see on their end that multiple charges tried to go through & I was charged twice. The person after that left the chat. Wish I would have read reviews on this awful website before placing an order with them. Will never ever do it again, I suggest you do the same.My shipping address got mixed up. I contacted them immediately after the order was placed. The customer rep told me to wait 30 minutes since I just placed it. 30 minutes later they said because the order was in process already they couldn't change it therefore I had to wait till the order got shipped out and contacted them back to change it. When the order shipped out guess what they said they couldn't do anything. I DO NOT RECOMMEND THIS BUSINESS, SO INCONSISTENT AND NOT HELPFUL! Service Value Shipping Returns QualityIt is a great product. Babies need it. It will help children feel excited and parents will also feel happyI apperantly had a balance of $14 that was late and never once did they contact me to pay it, but instead they reported it to the bureau's. How terrible is that? If I have a late payment, the least they could have done is called me before it hit the 30 days and said hey you owe $14 and I would have paid it right then and there. Sooooooo terrible now I have my very first late payment on my credit score! Soooo disappointed with this company. I called them right away and they said that I had to contact the credit bureau so I told them to close my credit card immediately. They were like "why" and I told them that they didn't even have the decency to call me before it hit 30 days to let me know so it didn't go to the credit bureau. THAT would have been the right thing to do as a credit company to maintain and acquire costumers. Now I'm going to tell everyone to not get this credit card because they do not look out for their costumers. Just poor! Value Shipping Returns QualityWe love carters. They are a very rare brand that still makes clothes 100% cotton for a very good price. More so than that I needed to leave a comment about the employee (Jaimie) who just was all around amazing person and also had excellent costumer service and people skills. Not only was she helpful and genuine, all while being extremely professional, she was all over the store organizing patiently and multi tasking! I truly hope that she advances and gets career she dreams of, because she has all the traits of someone that would be an asset for any company. Oh, we were shopping at west palm beach, fl outlet location (on palm beach lakes). I didn't know her name until I looks at our electronic receipt and just needed to Praia this wonderful young women! Service Value Shipping Returns QualityBought $200 in baby clothes for my 6 month old baby, for her to have stuff to wear for the next 6-8 months. The package was lost, I never received it. Since the tracking shows as delivered to a 3rd party shipper (who never got it), they wont reimburse or replace my purchased items. They suggested I complain to my bank! WORST CUSTOMER SERVICE EXPERIENCE EVER! Service Value Shipping Returns QualityCarter's has the best quality clothes for their prices! I always buy during their sales and spend way to much but never complain! Customer service is great! Never had a problem exchanging my items for different size or getting questions answered! I have been buying their clothes for 5 years and will continue until my kids cant fit in them anymore! 100% would recommend to everyone!Terrible customer service. I bought 4 pieces for of winter clothing, all same size, the one my toddler normally wears. I washed them all before wearing, as suggested, to find that one of them is significantly smaller than the others. Carters won't address this and won't exchange the item for a larger size because it has no tags and washed. Beware of their sloppy sizes before you waste your money. StandardsThe ladies were very helpful, they helped me find all the sizes I needed and provided excellent customer service even on items they don't sell/carry. Big shout out to the Manager on lead (Marissa and her associates Sandra and Jordan) Thank you for helping Tip for consumers:Less busier mid day 3-6 Products used:Toddler boy clothes Service Value Shipping Returns QualitySo many trackers and spam, it's unbelievable. Impossible to place a simple order. Incredibly disappointing. Customer Service is of no help whatsoever. Products used:Products are okay, but their website is the absolute worst thing ever. Service Value Shipping Returns QualityUnless you allow all 47+ trackers, it's impossible to place an order online. I wasted over an hour of my time shopping to only have it all disappear. After the third time, I gave up and put an order in at Gerber's. Service Value Returns Quality loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Brittany S. 1 review 1 helpful vote Follow Brittany S. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Previous employee” June 14th, 2023 I worked at the carters in williston Vermont. The place was run by an incredibly rude women who will never follow your availability, demand you work more then you agreed on in the interview, wont let you have water on the sales floor, questions your health even when you tell her you have medical issues, talks smack about you and makes it very clear you wont have friends. It was horrible. Tip for consumers:Dont work there, it's not worth your mental health. Service Value Shipping Returns QualityToday I walked into a Carter's baby clothing store and immediately felt lost and confused by the way the store was set up. They mixed all the girls clothing with the boy clothing making it very difficult to find anything. I asked the girl at the counter why the clothes were all mixed in together. All she said is that corporate was experimenting with new changes and likely would keep the design the same. I asked if what they were doing was implementing transgenderism into their model to cause gender confusion. No answer. It's clear they have gone WOKE and I won't be buying their line of clothing anymore because they want to pervert and corrupt the minds of children. SICK!I always get a beautiful experience while shopping here and Aalayah just made my day even more wonderful. Service Value Shipping Returns QualityI always love the way carters clothing is on my baby. Super comfortable, and durable material. However, save yourself the trouble and just go right to the store. I ordered clothing for christmas, and I hoped it would arrive early since I placed the order in advance... It took over 10 days to ship. All in all that wasn't the best experience. When I called they assured me I would get a coupon for inconvience (a whopping 25% off which was already an available promotion) I ordered during the time of "double fun cash". I assumed that if I spent over 50$ I would have $$ to use. WRONG. The fun cash is a coupon, so if you spend 25$ then you get $10 off. Big rip off... ANYWAY be careful when ordering from carters website, and don't bother with the fun cash! Totally misleading.After buying multiple winter pyjamas for my baby, I realized that my baby is suffering from skin allergies, so i read on the material, it turned out to be 100% polyester. I have trusted this brand since i was buying the summer collection which was made of cotton. How on earth do they use polyester for babies? Please be careful for the safety of your babies Tip for consumers:Don’t buy their winter pyjamas Products used:Pyjama for baby Service Value QualityI ordered two pairs of sandals which were supposedly delivered this morning at 8:40am to the "side door" at my address. Well, there is no side door so I would like to know where my package was dropped off. I asked the neighbors and even the store next door. It's nowhere. So I contacted the delivery company and all I got was an automated response saying they would get back to me within 48 hours. Gee, thanks for the customer service! I am so upset and will never order online from them again! Service ShippingI made an online purchase last week for my grand baby. I added a gift box because it was a Xmas gift. It was packaged so beautifully! Everything came together and I was updated via text! Thank you!My grandson never received the $200 gift card I sent. Called and asked them if they would pay the mailing fee to send it with a trackable number, but they don't do that. So they would rather lose a $200 sale and customer, than re-send the gift card with tracking. Will never do business with them again. They don't care at all about customer service Tip for consumers:Do NOT expect good customer service Products used:None -never received the gift card I ordered Service Value ShippingReceived my Carter's Credit Card at 28.99%. I watch my CC's closely on the percentage interest due to my credit rating. This is unacceptable! This should have never been offered! I will not pay this kind of interest and will shop at our local store to support them instead. Just paid our bill in full and will not use this credit card. Products used:YOU 28.9 % CREDIT CARD! WILL CUT UP IMMEDIATLY! Service Value Shipping QualityI like the baby bodies carter's, i bought 3 and I would like to buy more the next time. I like the colour of the bodies and so cute.