Ordered 2 tops by mistake separate orders each 10 shipping….arrived in one package with 10 shipping. Called to get credit for second top shipping said they don't do that. So I said basically I was cheated and scammed out of that money. His response yes that's how it's done! Well Christopher I'm done dealing with your company anyone admitting to be a cheater and scammer…nope! Tip for consumers:What happened to customer service Products used:Returning both Service Value Shipping Returns Quality Date of experience: December 27, 2024These are not the not the jeans that were sold in the stores. The material is thin and flimsy and the quality is no longer there. I still have some of the jeans I bought in the Christopher & Banks store and I could tell the difference immediately. Date of experience: December 23, 2024Quality, style, and fit of clothes is excellent; however, customer service not so. I needed a lot of help ordering a top. Initially the customer service agent was very helpful, but when my need exceeded her patience, it appeared she hung up on me. I ended up making an error with the item I ordered and now will have to return it. I am in my late 70s and not at all comfortable ordering on line. I wish this agent could have been more helpful. Date of experience: February 10, 2023I have a small $25.00 gift card from the original Christopher and Banks. When they changed hands they would not honor previous gift cards. Let's think about this for a minute. I do not buy from them anymore. Haven't for over a year because I have the gift card to remind me that even though they are a different owner they chose to keep the name and stock of the previous owner, everything except to honor the gift cards. Truly a poor business decision. My friend in the same situation stopped buying from them also. Who knows how many others there are of us. Good luck Christopher and Banks! Products used:None Date of experience: April 16, 2023I returned an order to C&B on 9/7/2023, credit still it issued as of 10/30/2023. After numerous phone calls, I still cannot speak to a supervisor nor receive credit for a return. This company is failing quickly! I would never recommend this company to anyone. Products used:I never received a refund. So do not count of getting your refund if you return product. Service Value Shipping Returns Quality Date of experience: October 30, 2023Would not purchase slacks anywhere else. Quality that lasts. Good sales at the end of each season. Colors are vibrant. I am always complimented when I wear their clothes. Good reward program. Robot calls to apprise me of upcoming promotions. Date of experience: April 16, 2018If you order a clearance item -which conveniently is labeled 'all sales final' your order will be shipped slower than you can even imagine. They don't care do get it to you in a timely manner because they know you can't send it back. Ridiculous length of time to get my order... placed order on 12/9. Still haven't received on 12/22. No excuse. Will not purchase from this company again. Tip for consumers:They take FOREVER to ship Products used:I ordered jewelry online Service Value Shipping Returns Quality Date of experience: December 23, 2021I've shopped C & B stores in many locations for years! As a matter of fact, I had just placed an order when I heard the sad news. I've always been satisfied with the quality and sizing of their clothes. I've never had a problem returning on-line our bases to any store. Staff were always friendly and helpful. My closet is full of C & B clothing. I'm so sad they're closing. I intend to continue on-line purchases as long as available. Sending my best wishes to all employees. I'm sure it's sad for them as well. Tip for consumers:Good quality and nice sizing! Products used:Clothing Service Value Shipping Returns Quality Date of experience: January 16, 2021I had ordered two blouses from them and only one fit. Unfortunately, I have health issues that prevented me from returning one top within 30 days. I contacted customer service and even though I was only one week out they would not allow it. I requested to speak with a supervisor and they said their on a call, I said I'll wait. She said she didn't know how long it would take but would have the supervisor call me back. I asked will it be today? They said yes, 5 days later I'm still waiting. I loved the stores, but not mail order. They have lost this customer due to customer service. Tip for consumers:They now charge return shipping and take it out of your refund. There is no grace period, even for established customers to make a return with extenuating circumstances. Products used:Ordered two blouses and only one fit even though they are both marked the same size. Service Value Shipping Returns Quality Date of experience: June 13, 2022Michelle and Linda are true professionals. They greet customers and make them feel welcome, offering to help in any way they can. Going into the store and being greeted by name makes you feel like a valued customer. The Midland store is one of your best. Date of experience: September 16, 2020I ordered two pairs of pants and returned them. They charged me $7.95 to return them and as of today 10-4-22, I have not received my refund. I have contacted them several times with the same old lip service. Purchased on 5-27-22. Products used:2 pairs of pants Service Value Shipping Returns Quality Date of experience: October 4, 2022In the past year, I have bought many things from Christopher & Banks. The original pricing on items can be high, but there has ALWAYS been great sales/deals, so the prices are actually great. The clothes are high quality. I have been very happy with what I have ordered. Some of the clothes I bought ran big, and the return policy is excellent ( I think it's 90 days). I was even able to return some items where the tag was removed. Excellent customer service. The employees I have talked to are extremely nice. Love them :) Date of experience: October 17, 2020Ordered 3 medium mock sleeveless shirts and received 1 XL and 2 smalls. Called customer service and will be sent a shipping label to return and also reordered 3 more medium shirts and was told total was $16 and some change. Received order today and was again sent 1 XL and 2 smalls and was charged $27 and some change. I have shopped at C&B for years but will return items and probably not reorder. So disappointed! Date of experience: May 7, 2021I could not access the site for Tell us, but I do want to let you know that our C& B store in GF, ND has the best service and selection. The girls there are all very welcoming and helpful! I order a lot online now because of the pandemic, but I still visit the store because of the nice associates working there! Also your nice selection of products! Kelly was the one to give me my last excellent service and helpful suggestions, but all of the girls are great! Date of experience: November 21, 2020I love the quality of their clothes. I think they are overpriced but I can usually find things I like easier than in any other stores. Disappointed though that they closed my local store so I have to go online or drive quite a distance to get to the store. Date of experience: December 14, 2017I visited C & B in Aspen Grove, Colorado this past week and as always, I was greeted at the door and given prompt and friendly service. The ladies there are helpful, cheerful and friendly. It is a great experience during this pandemic to be "uplifted" with their friendly and courteous manners. The sales are great at this time of year too. Date of experience: November 29, 2020I've been trying to return to items that did not fit. After contacting them by phone, I was told I would receive a UPS return lable. First time I never received it. Second time I received a lable from UPS with ominous instructions. Sizing is an issue for me. One to large and one too small. This will be my last order. Date of experience: October 7, 2020I went in to buy a few new jeans and Mary helped me find the right size and different styles! I ended up buying 4 pair of pants and two tops to accent. The service I received was GREAT! I would recommend anyone to C&B! Date of experience: December 10, 2020I was feeling kind of low with the politics and the pandemic so I was just walking the mall when there are only 4 stores, A sweater caught my eye so I went into C&B. I was greeted right away and told of the sales. I went to the sweater that I liked and tried it on was asked if I would like a fitting room and told they are cleaned after every customer, I was relived. I decided to get the sweater and went to the counter to purchase and was told of my you get one free, so i added another sweater. It was so refreshing to have Bonnie and Roxie make me feel so Great. They were amazing and showed me items that just came in. Pleasant and dressed to the tens. I had the best experience and these gals lifted my spirits. Thank You Gals Date of experience: October 22, 20205-7 business days was plenty of time from 11/28 to be delivered before we left for 6mos. CB delayed fulfillment and UPS left sitting in IL for 3 days more. CB customer service refused any help. Purchsed specifically for this extended trip. Now will not be delivered in time and must have someone come pickup fom front steps. Bad business practices. Tip for consumers:Do Not believe delivery time claims. The times change AFTER you purchase. And then CB claims they can't stop the order. You'll have to ask for refund AFTER it's delivered. They don't care that the items were too late to meet the customers needs. Products used:None Service Value Shipping Returns Quality Date of experience: December 6, 2021Oct, 2020. I shop at the Northglenn Colo store, and the manager is Lisa. I had some trouble with your credit card company. Liza worked with me and got the problem resolved. I did try to contact someone at your corp office, but Didn't receive an answer or nothing. Thanks to Liza, it was done. You have a good manager there. I enjoy shopping at your store. Nice clothes, good prices. Thanks, Jo Anne H., Broomfield, Colo. Date of experience: October 31, 2020I've shopped Christopher and Banks since I lived in Minnesota decades ago. Some of the stores near me in Colorado have closed but, thankfully, the one in Westminster CO remains as I have chosen it as the one I will continue to visit. Two of the employees at this shop, Tammy and Barbara, are excellent and I look to them for opinions. It is because of these two women that I have chosen this location and will continue patronizing Christopher and Banks at the Orchard in Westminster. They make shopping with them fun and I never leave without a few items to add to my wardrobe. They always greet me warmly and remain attentive throughout my stay, although neither are "in my face". Date of experience: July 15, 2018Along with its sister store for womans sizes, this is classic middle-aged woman's casual and career fashion - high quality but for half the price of Macy's. The average item is probably $50 for a sweater, little more for blazer, pants about $40 -- they specialize in misses sizes to 14 and Petite sizes and have a gorgeous array of sweaters and cute clothing (if you're middle-aged Midwestern like I am) as well as jeans, shorts, skirts, accessories. Click on their website THROUGH coupon cactus.com and get usually 6% cash back (they really do pay the cash back - see my review) PLUS check retailmenot.com for the latest coupon code -- I usually get 25% off my order and free shipping. I resell a lot of Christopher & Banks items on ebay not only to US customers but overseas, especially Australia, and everyone is very pleased with the quality. Date of experience: October 15, 2011I shop at the Minot, North Dakota store. It is a wonderful store - very clean - during this pandemic it is customer safe - the clerks are very friendly and helpful. I would recommend this store to anyone. Date of experience: December 17, 2020I have been a loyal CJB customers for many years, but have had my first bad experience. I purchased the black, gold, and white Plaid Popover Blouse, Item # **************. I washed it and hung it out to dry (I always wash clothing before I wear it). The first time I wore it, it snagged on everything; I was determined to be more careful in the future. The second time I wore it, it pilled under the arms and up and down the side - I have never had anything from CJB with such poor quality material. When I called for help, they told me that because I had washed it, nothing could be done. I am very disappointed in the customer service - I'll bet I'm not the only one having trouble with this blouse. Products used:Blouse Service Value Shipping Returns Quality Date of experience: December 29, 2020