I purchased Crocs from a Croc store. They started falling apart after 6 weeks of wear. The store refuses to replace them saying they only have a 15 day policy. Crocs, when contacted, says they will not do anything as the store is a third party seller. What? It's a Crocs store. $#*!ty customer service for crappy flips. Never again! You'll be sorry if anything happens as you will receive no compensation for your money spent. So unacceptable Crocs, you shouldn't be in business with your lack of concern to product quality and customer care. Products used:Shoes Service Value Returns QualityShould be listed as Run Small.Ordered size 10 for men received 8-10. What size, should i order? 10-12? Same issue with socks, very small, ordered Medium. Customer service is useless, this kids needs to be properly trained. Whoever is in charge of this company, dont care about it. Bunch of negative reviews posted and no improvement. Products used:CrocsHorrible customer service! I paid $75 plus tax for my son's McDonald's Crocs. He's autistic and the first time he wore the Crocs the Hamburgler Charm fell off- apparently it was a defect or not connected well because he only wore them for 1-2 hours mainly sitting down. He cried for 3 days over the list Croc Charm so I messaged customer service to see if I could purchase a new Croc charm- apparently their warranty doesn't cover them (which I didn't ask for one for free) AND you can not purchase one if something happens to yours Not exactly what I expected from a company that charges $75 for rubber shoes! I REFUSE to ever purchase another item from the Croc Company. Apparently subpar products and customer service which is even worse! Products used:Hamburgler Crocs Service Value Shipping Returns QualityNot deserve even 0.5 this service site. Return requested from 5th Jan but not responding from there side. Only they are promising we will schedule but still waiting. Online service os worst of cross. Don't buy crocs they are making fool only to customer. Tip for consumers:Not deserve even 0.5 this service site. Return requested from 5th Jan but not responding from there side. Only they are promising we will schedule but still waiting. Online service os worst of cross. Don't buy crocs they are making fool only to customer. Service Value Shipping Returns QualityI wouldn't even give them a rating if that were an option. Their customer service is the absolute worst that I have ever come across. My order was placed and shipped on 12/4 with estimated delivery of 12/17 which has come and gone two days ago and my order has still not arrived. The item I ordered is a Christmas gift for my grand daughter and I am most unhappy about this situation. I won't ever do business with Crocs again! Service Value Shipping Returns QualityI bought the NBA slides and one of the 3D jibbitz came broken and they refused to replace it, or allow me to buy one from them, because I didn't have a picture of it, they are not on the site for sale, after spending $75.00 on slides it's the least they could do. It might have cost the $2.00. Service Value Shipping Returns QualityFirst time ordering. Will be my last. Cancelled my order without notice. Amazon has stock for 2x price Tip for consumers:Out of stock on Toy Story for kids. Was able to order a different pair. They were cancelled without notice. Unable to re-order either ones. Customer services is a complete waste of time. Amazon has multiple pairs, FOR TWICE THE PRICE. They shouldn't be allowed to buy in quantity when customer cannot buy any. Products used:none Service Shipping ReturnsCrocs are cute and they're actually comfortable however when you place an order and 10 days later it still hasn't arrived on time for your granddaughter's birthday that's just bad business Tip for consumers:Their shipping is terrible the communication is terrible Products used:Never shipped Service Value Shipping Returns QualityBack end payment processing failing because of non-compliance with EU PSD and haphazard, poorly tested browser support across mobile (android) chrome. Eventually worked on Firefox. Support staff just want to get rid of you. 'Try again'. Avoid them. Cynical and incompetent digital channel. Tip for consumers:To avoid them Products used:Shoes Service QualityI bought crocs hiker xscape sandals approximately 1 week ago. Today one of the back belts fell away- the slot for fixation was broken. We applied to the official crocs shop where we bought it in order to change the one or repair (if possible), but the stuff said that they did not have any guaranty and could do nothing. So, where is your 90-days warranty, crocs? I paid approximately 80$ for wearing boots for 1 week. Your boots and service are great pieces of $#*!! Fuuuu! Products used:Shoes Service Value Shipping Returns QualityI bought a pair of crocs, and the pin that holds the strap broke immediately. So I have a brand new pair that I cannot use. I have called them over and over and over and over and over and over again. Some told me they would send me the PIN. Today, a rude woman with a heavy accent refused, tell me. When this happened another time many years ago, they just gave me a pin and solved the whole problem. Why are they making it so difficult? Tip for consumers:I bought a pair of crocs, and the pin that holds the strap broke immediately. So I have a brand new pair that I cannot use. I have called them over and over and over and over and over and over again. Some told me they would send me the PIN. Today, a rude woman with a heavy accent refused, tell me. When this happened another time many years ago, they just gave me a pin and solved the whole problem. Why are they making it so difficult? Products used:Traditional crocs Value Returns QualitySo my dad had a pair of these years ago and I found myself putting these on for household tasks whenever I went over to his house. I got married this summer, so now that I can start letting myself go I decided to order a pair for myself. They're great. Super lightweight and comfortable. The only gripe I have is that they run a little big. I wear a size 10.5 and, based on other reviews, I ordered a size down. Even the size 10's fit best with socks. Still very comfortable though. If you find yourself at a point in life where you want comfortable shoes and don't have to impress anyone - I highly recommend these.I would give them 0 stars. Ordered crocs for fathers day they didn't arrive still haven't. They canceled my pair that I had bought for %50 off because they did have them after a week. Then they offered 35% but I would pay shipping. So instead of making it up. They didn't and pretended they did. Never got my first pair of crocs. Thanks for the horrible experience. Tip for consumers:@ crocs -If it’s YOUR FAULT things changed after purchase then YOU NEED TO FIX IT not try and cover it up Products used:Nothing Service Value Shipping Returns QualityI bought some size 4j crocs for my 9 year old daughter's birthday...I ordered 1 set of jibbitz and 2 sets of mystery jibbitz...first set i picked came before the shoes...second and 3rd mystery jibbitz came with the crocs...when i opened the package to put it in the birthday bag crocs had put a pair of disney gay pride jibbitz in with my little girls shoes...why on earth anyone would think that is ok to put in and obvious childs order is beyond me...after reaching out to customer service through chat because they wont answer the phone.i was told that they understood but it was my fault for buying the mystery pack...id understand this if they were wrapped in non revealing packaging but these are blatantly loud and proud in their package...i was told no returns online and i could exchange them at my nearest crocs store.i live nowhere near a crocs store.when i asked why they would think this was ok they disconnected chat...ill never do business with them ever again Products used:Crocs ,jibbitz Service Value Shipping Returns QualityThese people are the worst company I have delt with no accountability for shipping and they do not care about there customers. I would recommend everyone to stay away from this product. Products used:None I refuse to buy something from such a horrible company Service Value Shipping Returns QualityUPDATE 4-3-23 I finally got the shoes, not sure if it is the original order or the secondary order that the chat agent said was coming. The shoes are a 9W and are very tight in the width. They leave marks on top of my feet. So IF anyone orders these you might order up from your normal size. I wear 8 1/2 W ordered 9 W and they are still tight. LOVE LOVE LOVE the sole, & insert they have! Very comfortable (other than being so snug on top of foot at highest point of top arch!) I am placing a coffee container lid in them at night to help them stretch a bit at the top of the foot area. After 2 nights of this they are already more comfortable! Ordered 1 pair of Crocs shoes. 2 and half weeks ago. 2 weeks later I contacted Cust. Serv. Chat Agent. Company & carrier have no idea where my order is. They claim to be resending same order again. I still have NO shoes. They have had my money for 2 weeks now. I will NEVER order online from this company again. Tip for consumers:NO! Just don't. GO TO THE STORE TO BUY THESE IF YOU JUST HAVE TO HAVE A PAIR. Products used:none, I haven't gotten a product Service Value ShippingCalled crocs to talk to them about a defective pair of Toddler Crocs I bought for my grand daughter. They didn't help me at all and the rep could of cared less. I was sorry that I ruined her day by calling and making her work! The worst and I am never the one to leave a bad review. Shame on Crocs! My whole family wears crocs and I am not going to say that we won't buy them again but I will be cautious next time.I visited the store in the Gloucester Premium Outlets and the customer service was so uncomfortable. My family and I were never greeted/attended to like the rest of the uppity people that walked in, AFTER us. As I was checking out, I asked the cashier a question about my purchase bc I didn't understand how the buy 2 get 2 free worked when my purchase seemed a lil higher than expected. She acted like I was asking a stupid question. Isn't that part of their job description, to answer questions? I literally observed how nice her and the other girl were to all the other guests that look the "part". I guess thats what you would call it. It was my day off and I could've been dressed a little nicer but I am an exhausted mother of two, I work full time and on my day off I just said eff it. I just didnt know it would effect the workers and how they treat people. And it actually bothered me a lot more than it should have. So, here I am telling the internet about it.Spent over $70 bucks on the Hiker Xscape Festival platform sandals. They are really comfortable but the right side where it hold the back of your foot broke. I had it for less than 2 weeks. Products used:Hiker Xscape Festival Sandals Service Value Shipping Returns QualityThey canceled my order due to a payment issue when I called to get them to reorder, I was on hold for over an hour. I tried using their chat line instead but that person was no help whatsoever. Gave me incorrect information saying that my order wasn't cancelled and that the order was fine on their end. I called again the next day, and was on hold another hour before I gave up. While I don't have an issue with their shoes, their customer service is useless. Buy in store if you can to avoid any issues! Service Value Shipping Returns QualityCrocs really needs to do some research into the turn over they have for central Florida store managers. When that many people who have been there for YEARS gets fired/quits it's probably an issue with their boss, not them. Lack of support, and obvious attempts at trying to force people to quit. Service Value Shipping Returns QualitySeriously abhorrent customer service, and why? Like how could it hurt you to get a legitimate team of employees to ensure the point of your business (fulfilling orders) actually happens? You're not a small business with just one panicked CS Rep. This week I've called every day regarding a missing order and no one has answered (I've kept my phone next to me on speakerphone while doing homework so you know I was waiting for actual hourS). I know Crocs has a penchant for arbitrarily cancelling hours -> weeks after sending ORDER CONFIRMATION notice