Ordered more than 4 weeks and the orders still in process... the customers service is suck and create more problem than solve it! I've been told that I need to send out ID, credit card, phone number. Etc info to them in order to process my orders! Never have that same problem on other online shop. It's sound likle a fraudulent activity than online shopping! If you want something from them for X'mas, you should order it now and with a little bit of luck you should get it by Xmas! Good luck mate!I had a coupon for $30 off a $100 purchase. I did not realize that it would not include the total of a sale item to meet the total required. I don't have a lot of money and these coupons provide me an affordable opportunity to shop at DXL I went back into the store and asked about it. There was an employee out of sight when I came back into the store. This employee thought I had left and then made a fake cough and said 'LOSER' in reference to my inquiry. I purchased an additional item to meet the coupon requirement and left. I will return everything I purchased at another location. I have never felt so terrible about myself as an adult man. I will NEVER shop either in a DXL store or online again. Products used:Shoes, hoody and polo shirt.DXL & Amazon will not replace defective undergarments because they state it is over 90 days. I purchased them in January 2022 and now it is July 19,2022 So, let me understand this. A product that has been washed and used no more than 28 times (probably closer to 24 times) and is only worn 1 day each time is considered normal wear and tear? I wear the Harbor Bay / DXL during the day and Hanes (lighter weight) during the nightl. If I do the math the Harbor Bay / DXL have been worn for a total of no more than 448 hours while other Older Harbor Bay / DXL have been worn for over 5 years with about no more than 260 days of wear X 16 hours max = 4,160 hours of use. I guess I will no longer purchase Harbor Bay DXL. Tip for consumers:Great Suits, shirts, pants. Terrible undergarments - use to be great. Products used:DXL Harbor Bay Service Value Returns QualityNever received about 1/3 of the items I ordered. All items said in stock ready to ship. Bad customer service will never order from DXL again!I'm from the Flint Michigan area, and I've been a loyal cust6omer with DXL for about 15 years, way back when they were casual male. For the last few years, I guess they have forgotten who most of their customers are, yes the big and tall men. I am 6'5 and have problems getting long sleeve shirts to fit me properly. Every time I go to the Miller Rd store the staff always say to me waiting on the shipment to come in. In addition I went in today to purchase a new watch or get a in store credit and the salesperson was very rude and short with me, I guess he was having a bad day or something. He did give me my money back, so I'm done shopping@ that store and will be a loyal customer@ the Birch Run store, personally talk with the manger and she is super cool.Why call big and tall? You don't stock anything that fits big and tall people. I need a 20 collar, 39/40 dress shirt. You don't even have a 19-37/38. That's not big and tall.I've been a very satisfied DXL customer that's bought the Gold Series brand of pants for almost 20 years. However, a few years ago, DXL started implementing the Perfect Fit styling in these pants. Perfect Fit is terrible because it means there's little room in the crotch, they're tight in the thighs, and even the waist is too narrow and tight (other reviewers about the Gold Series of pants are making these same complaints but DXL is not listening). This Perfect Fit styling makes no sense since DXL's products are supposed to be geared towards big and tall men. By the way, DXL's website is misleading because it doesn't state that these use the Perfect Fit styling. Furthermore, the color of one of the pairs I bought was supposed to be "navy" but it actually was a light blue color; one of the pairs I bought was supposed to be "black" but it actually was a gray color; one of the pairs was supposed to be "dark taupe" but was actually a khaki color…what is going on?! The fabric has also been made thinner (everything about these pants is being made of a cheaper quality). So, since I couldn't try them on before buying at the store, these will be thrown away. A total waste! Run, don't walk, away from these pants! I'm never buying any Gold Series pants again. And, DXL does not stock other brands of dress pants in any of my local stores so I'm going to avoid DXL entirely and instead buy pants from JC Penney and Kohl's from now on. And, to add insult to injury, when I posted my negative review on their website, DXL refused to publish my review. Products used:NoneI will start this review my saying I am (WAS) a huge fan of DXL and shopped MANY times online and at the local store. After this experience I will never shop there again! On Sept 24th I placed an online order in my local store so I could take advantage of a promo. I was charged $ 60 more than what my $320 purchase should have been. The employee immediately called and corrected the issue and said i would receive a refund. I have NEVER received this refund! I was so upset that i cancelled the entire order and almost 3 weeks later i still have NO refund!The order we wanted was not in the store, but, management filled out the form and sent the order mailed to our home. Products used:Jacket and pants Service Value Shipping Quality