DIRECTV can't get their s*** together. Three different channels I wanted to watch today were unavailable because contracts had expired. It would be different if this weren't a common place event. Sort out your business dealings. Doing anything else shows you have zero regard for your customers. This has everything to do with corporate profits at the expense of customers. 1 star, only because zero is not an option. Do not recommend. Service Value QualityWaiting for Direct tv to answer the calls is crazy last time it took them 1 hour and 40 minutes today I got to 50 minutes and hanged up can't even get someone on the phone it's crazy switching back to xfinity I can't belive Direct tv and last person I spoke too a few weeks ago screamed at me and my husband and told us to shut up I asked if he could talk to us politely he said no and if we didn't like it he can hang up and we could wait in line again. Service Value QualityI cancelled my service after 10 plus years. I then returned the equipment a month prior to them requiring it back. They then charged me for the equipment, not giving me any reason why. I called multiple times and each time a CSR would place me on hold and never return back. Now the crap company has reported this fee against my credit. I highly recommend never signing up with this company. Service Value ReturnsWhatever you do, DO NOT get direct tv! It's like you stepped back 30 yrs. In time! TERRIBLE service with antiquated graphics/technology! Also, tricked into 2 year contract through AT&T bundle, with a cancellation penalty of $470! Direct is so bad that we will pay the cancellation just to get out!If I could give negative stars I would. They neglect to tell you a huge amount of details. While there is no contract we just cancelled our service and they will not refund any money. They also do not take back their equipment and charge you for it after you cancel. We cancelled because of constant channel freezing, shutting down, lagging or simply not working at all Do.not get DirecTV. Not worth the money or frustration. Service Value Shipping Returns QualitySigned up for Directv and was told we would get a $200 Visa Card after 3-4 months, now after 6 months called Directv and it expired. We were never told we had to call them with 120 days to ask for this card. If you advertise to send a Visa Card after so many months, JUST SEND IT. Rip off. After our contract is done, we will move on and never return (if we wait that long). Beware of their false advertisement for the Visa card special. Service Value QualityAfter working with the DirecTV tech support ladies in the Philippines to get a receiver updated, I ran out of patience after just over 2 hours. The last lady must have asked about home addresses and receiver numbers 5 times or more. I think we were in a never ending loop, so I just cancelled the order. I definitely would not recommend them although I have been with them for over 25 years. Products used:None. I cancelled the order Service ValueContinued and ongoing loss of signal and problems getting service. Techs have been out multiple times over the past year. Works for a few weeks then doesn't. I spend more time on the phone, climbing over furniture and trying to connect. The phone bank you call is horrible. I haven't had service in weeks and asked for a credit on the $300 a month bill. Nope. Agrumentative. I was against the AT&T purchase, it has been a disaster. At&T lost millions of customers since it purchased Directv. Service Value QualityThey suck at customer service… absolutely horrible! Their agents read from a computer screen and can't think beyond what is in from of them!Worst customer service in the universe. 4 different people to get to the "decision maker". $20 compensation for losing the channels we watch 40% of the time. F… them. I am not paying the last bill and will go to court to defend these Nazi's. Arrogant, unfair, etc. And by the way, the package includes bay tv which I don't watch and consider a perversion but they make me pay for that trash. Suck me direct tv. Service Value Shipping QualityI was with DirecTV for over 35 years at the end of that period my bill was almost $200 a month including internet, no pay stations no pay-per-view just regular TV and internet. They keep telling you your promotions are running out and there is no promotions available at this time we had a bad windstorm I ended up leaving them. Now I have T-Mobile internet at $50 a month locked in for life and I am streaming on TV I have more stations now than I did with direct.I called today, 03-04-24, due to my directv not working well. We talked to a rep on 03-03-24 and we asked to have our equipment swapped, to which they agreed. I got the confirmation email on the 4th and they told me I'd have to sign a commitment for 2 more years. I've been a customer since 1998 except for 2'years. So I called them and inquired about just getting WORKING equipment they said SURE, you will need to commit for 2 more years. So, I'm guessing cable here I come, sure glad I was loyal.Terrible customer service, they didn't show up or call twice in a row for the same issue. Both times I called they didn't know what I was talking about and spoke badly about the previous customer service employees I spoke to not doing their jobs. I was not offered help with figuring out how to fix our issue but I was scheduled in 20 days. We have been with direct tv for 10+ years Service Value Shipping Returns QualityDirect TV expects people to set everything up on there own. It's way to difficult and many seniors are clueless. If you call to get a service rep for assistance the phone call is another whole problem getting someone to talk to. So we have a kit and know clue how to install it. I will probably have to send it back and pay the $500 fee. Please inform people you know that you have to do everything yourself and stay away from Direct TV Tip for consumers:Stay away from from Direct TV, it’s not user friendly any more Products used:Nothing Value Shipping QualityI have been with direct tv for the last five years but I just recently switched to Dish TV due to bad customer service and they also took away two local stations and at the same time raised by bill another twenty dollars and when I told them I was leaving them they tried to offer me another deal but I told them that screw me once shame on you but screw me twice shame on me and they will never see me again. They are a very corrupt business and buyer BEWAREThis company has gotten ridiculous! I changed the program for 3 days and went back to family channel and they took 2 news channels we had always had off. They said they changed programs in nov and when we changed programming we could no longer get all the channels we had before! We will be looking to do something else. Us paying them 20 years means nothing! If I could give a rating it would be in the negative number!.they said if we pd $50'extra dollars we could get the news channels back! We have had these channels 20 years!I have been a DIRECTV customer for years and I am going to move to a new provider in the next 2 weeks if they don't put CBS back on. People have not been able to see their shows for almost two years because of the actor strike. Now, the season premieres started last week and most of my shows are on CBS. This is ridiculous to not to have reached an agreement in this length of time. When I leave, I will never return to DIRECTV. I would give a zero rating if I could. Service ValueService totally sucks. For the past 4 weeks it keeps dropping reception. Not just once a day either. Since 6am this morning we have lost reception 5 times. Guess we'll be going to spectrum. This is ridiculous, they raised our rate and the service went to hell. Service Value Shipping Returns QualityThey said I shorted them on a payment.I payed full payment for 6 years perfect payment history.I sent them proof of payment and the still suspended my acct. I call customer service again they wanted me to pay a balance.I said no way am I going to pay again,so they said pay or cancle. Spectrum will be here at 8 am to hook me up.By direct tv your customer service is horrible get your act together. Service Value QualityMy TV has worked about3 hours in the 6 weeks I have had direct TV. I have spent about 10 hours on the phone with so called technical experts who are rude, insolent and worthless. I have been told twice a supervisor would call back and none did. The contraption they sent me to stream direct TV is defective yet they insist on repeating worthless exercises to confirm and then still haven't sent new one. Direct also does not work on vizio which is one of my televisions. Nothing is better than Direct. Then you at least are not paying for nothing. Products used:none it didn't work Service Value Shipping Returns QualityIf you can understand the tech person, it's no indication that they understand you. It's extra frustrating when they always start off by telling you to check your cables. Then reset the receiver. Then they blame the weather. They raise prices after they tell you that you're locked in at a certain price. We have to call them every month to remind them when we get our bill. We recently replaced our dvr and our remote. We've been having problems ever since. And now they want to charge us for a service call. Is it possible that they are actually worse than Spectrum? Products used:N/AThey keep losing channels due to "contract disputes" with their channel suppliers and/or "technical difficulties". Both excuses last months without the channels. Meantime they keep raising prices. A waste of time and money. Service ValueThey are snakes and will try to steal your money. Increasing prices without telling you then not letting you cancel. Service Value Shipping Returns QualityHi, We are business account for years. Today we have issues with the signal. I was on the phone for 47 minutes, and was rudely told that I needed to speak to the business account, although I dialed that number. This must be the worst customer service I have ever experienced. And again, this is a long standing business account. How do you keep your clients... It's mind blowing...My experience happened on 1-30-24. Here it goes… I'm working on a clients house (elderly couple) and today they lost their TV. Which is a big deal for older folks! They came and got me so I made a phone call to help out. After 30 minutes of being on the phone with a woman I could barely understand, she continuously attempted to get me to diagnose the problem. I repeatedly asked her to simply send a technician that knew what they were looking at. My repeated requests were constantly denied! Then to top it off, this woman had the audacity to ask my 89 year old client to get up and do what she had been asking me to do. After hearing all of this (speaker phone), I took my phone back and told the woman, how dare you ask an 89 year old man to walk around and do a technicians job! Shame on her! 28 minutes into the conversation, I was finally able to schedule a tech to come out. I absolutely could not believe the nerve of this person! I would hope that at a minimum, some form of reprimand would be enforced on individuals like this! I pray the conversation was recorded and finds its way to the proper person!