Purchased a toilet tissue holder in polished nickel, when packaged arrived the color did not match the polished nickel bathroom accessories in our bathroom. The colored looked more like chrome than nickel. I had to call 4 times in order to request them to reply to my email request to return the item. The girl who answers the phone is a babbler mouth and kept talking very loud over me, no Manager was present to complain to on her rude behavior. I had to wait an entire week before I received the required "return approval number" via email. They do not tell you that they will charge you an 15% Restock Fee for all items that are returned in addition to having to pay the return carrier charge. It will cost me more to send the item back to them with all of their stupid return rules. Very cheap customer service! I was surprised that Amazon.com carries this vendor on their website. NEVER AGAIN! Date of experience: April 3, 2017I ordered several faucets and valves from eFaucets and one arrived missing 5 parts that are needed to attach the hand shower. I have live chatted, emailed and called and nothing. Big fat nothing, no answer no parts. I am going to have to buy another $211 valve to get the parts I need. The $20 or $30 dollars you might save buying from these guys goes away real quick when something goes wrong because they do not stand behind their product. Save yourself the headache and buy somewhere almost anywhere else. Date of experience: March 1, 2018Absolute WORST I've ever dealt with. Firstly they charged me for the entire order before being able to ship. Next, after receiving part of the order they email and tell me the other part will not be coming... even though it's all a set. That was over a week ago and I am STILL waiting for the refund for that part... that was never sent. I call to try and return the other half and they try to tell me they will charge me shipping and a restock fee! I argue my case as ZERO of this debacle is my fault. They then say someone will email me with a shipping return once it's been cleared. They happily take all your money and make it RIDICULOUSLY difficult to get it back. Shop elsewhere. They still have all my money and still have not emailed return label. Date of experience: January 30, 2017This company sent me a damaged sink 4 months ago, I have been trying to return it and get a refund and the best the did for me was give me 1/3 of the purchase price. So I have a $1,000 sink that I can't use and they still have $670 of my money. Stay away. They are crooks Date of experience: April 20, 2015Do NOT order from efaucets. They have terrible customer service. I wish I had read the reviews of this company before placing an order with them. I ordered a vanity with top and sink, according to their site item should come fully assembled. So, I received my order one day later that they promise, but it wasn't a problem. I received separated vanity cabinet and top. No sink. When I called to asked where is my fully assembled vanity, I got answer that sink was missing. I request to return item. I was waiting almost month to get some answer and information about sending item back, every time when I called no one wasn't able to help me. Finally item was returned after month, but now I have to wait another month to get my refund. Because they need around 3 weeks to check item, even when item was arrived to them one week ago. So, still waiting, hope I will get a full refund. If I could give them a zero I would. I would never order anything from this company again. Date of experience: August 11, 2016They figure if they make the return process onerous enough you won't bother. Faucet came in mfg box but I have to double box it to return it? I paid for 3 day shipping and they didn't even ship it for 3 days. No refund on shipping? Plus I have to pay return shipping, they can't provide UPS label like the rest of the world? Worst company ever, found item at same price on Amazon. Date of experience: August 10, 2015Absolutely atrocious experience. We bought a sink from these guys with the understanding that it would arrive in "3-4 weeks", which was fine given our remodel schedule. After week 6 and it still hadn't arrived (meaning we had to source a different sink from another vendor), we called to cancel the order and were told it had magically already shipped and could not be cancelled. We then received the sink and had to institute a return but were then told it was OUR FAULT for not canceling the order (which we had tried to do). Return shipping on our item was to be $300-500, plus a 15% restocking fee... despite the fact that eFaucets bait-and-switched us on the arrival time. The Returns manager was completely unhelpful; after nicely explaining our situation, she copped a huge dose of attitude that and refused to connect me to her manager to attempt to resolve the situation. Do yourself a huge favor and buy from Amazon or somewhere reputable. Date of experience: August 26, 2015If you have a problem with a product they sell they only refer you to the manufacture to workout your problem with. You get lots of email from them telling you they are sorry but they never respond on how they can help you resolve the problem. Why should I buy a product from a seller that does not support the product they are selling. I will never shop on efaucets again. Date of experience: February 15, 2019I am general consumer. I'm not constructor. I don't know name of detail part. I just want this picture's item above linked page. I did click and purchased picture's item. But I receive different item. I called and sent email with purchased item picture and receiving item picture for return or exchange. She said "we can't refund or exchange, you searched old google search" I don't know what's new google search or old google search. But google search still advertise this item. Picture and item description are still different. You should change item picture. I become fool consumer, but this is not my fault. Google's fault? EFaucets. Com's fault? Date of experience: July 24, 2015I've ordered numerous times from eFaucets and have had great experience each time. However, this last time I have a return & emailed twice for a return label & have not received it yet. I guess the convenience of emailing is not enough. I will call to hopefully obtain the needed return label. All-in-all, I still would recommend eFaucets, hopefully this is a one time issue that will never occur again. If not for this issue, my rating would hve been 5 stars. Date of experience: August 19, 2018Placed an order on April 16 2019 and promptly canceled the order the same day. They shipped the order anyway. Called them and I was told to refuse the shipment, which I did. Called back to see how long it would take to refund my money and was told 5 days. After 10 days with no refund I filed a claim with my bank. At day 14, I received a partial refund from them (minus the shipping cost to ship it back to them) even though they mistakenly shipped the order. They are shady at best and would not consider purchasing from them. Date of experience: May 7, 2019Sorry about the rating; these people don't deserve the one star. Although I have read several good reviews obviously these people have not had to deal with customer service. Learned my lesson. Followed instructions for return to the "T" and what did I get. "Nothing". And I mean nothing. Been forty working days, yep that's about two months and still nothing. Each phone call makes me think it's a government operation. Trying to work through my credit card company now. Since I've had my problems I seem to be finding all kinds of negative comments; can't believe I missed them. Feel like an idiot. Date of experience: July 1, 2014I was looking for a discontinued faucet in Brass and eFaucets.com was the only place that had 2 left In Stock. I ordered. Got 4 days later. My customer is very happy and will definitely use these guys again. Frank C. Date of experience: March 5, 2014Delivered on time for a great price what more is there to say? My Tub was delivered very quickly, 4 days, and in perfect condition. Will recommend to others. Service Value Shipping Returns Quality Date of experience: March 15, 2015No problems whatsoever. Ordered, payed and delivered in just a few days. Wish they had more stuff besides fixtures. I needed a cordless drill and had to pick that up locally. Maybe expand assortment to compete with HomeDepot. Very satisfied though. Service Value Shipping Returns Quality Date of experience: March 12, 2015This company does not give credit for returned merchandise. I sent returns with a company authorization, via FEDEX--30 days later no credit. Follow-up only yielded more delays. I seem to be out $350.00. Interstate fraud. Date of experience: March 27, 2011EFaucets still claims that they have 10 of a vanity in stock. I ordered one two weeks ago when they said they had 12 in stock. I still have not received a shipping notification. I have been waiting for support for 40 minutes with constant reminders that my estimated wait time is 1 minute. Last time I finally got support they said they have no inventory and it was backordered for two weeks. It's now three weeks later, and I've received nothing. BUY FROM ANY OTHER SITE YOU CAN! Date of experience: May 12, 2017After all the phone calls, BS answers, still waiting on my order. Finally got Google involved, since this is a Google trusted store. Order placed on 10-13, its now 11-10. Wish me luck! Date of experience: November 5, 2015I wish I had found this review site earlier, darn it! I purchased a replacement hose for a handheld shower. The picture and color on the web site do not match what I received. In fact, they are not even close. I've been told I can return it for a restocking fee. The customer service is horrible. Don't bother buying anything from them. There are plenty of other places with better customer service and policies. Date of experience: October 8, 2013Do not do business, whatever you try to avoid this company. This company is a fraud. They don't return your money and Charge huge restocking fees. You and me will be in the same Boat in you are about to do business with them. I got ripped For over 500.00 U.S. bucks. Scam artists. Date of experience: January 17, 2015Same experience as others. Wish I'd done more homework before ordering from them! I ordered an American Standard tub and they told me it would ship within two weeks. It has been 5 weeks and still no tub. I don't blame American Standard -- it was efaucets rep that told me it would ship within two weeks. I'm scared that if it does ever arrive it will be wrong/damaged/whatever and I won't get any help from efaucets. Of course, they already have my money. Buyer beware! Date of experience: February 6, 2014Ordered a part, came on time. I returned the item because my customer decided on something different. I sent the part back for a refund, Oct. 16,2014. It is now Dec. 29,2014. No refund yet. I have called customer service a total of 4 times. My wait today is so far, 40 minutes. Long waits and no help. WILL NEVER ORDER FROM THEM AGAIN! Date of experience: December 29, 2014Do not buy anything from this company. Customer service is terrible, long wait times to speak with a rep. And then nothing but a runaround. I have been trying to get a refund on two items which were canceled and never shipped. It has taken a dozen calls and still no refund. Date of experience: September 29, 2014If, like most of these websites, the products efaucets.com sells are drop shipped, meaning the order goes directly to the company who produces the product and the product is shipped directly from the company to the customer. Efaucets is just the go between and not all together responsible for a unfavorable order. Complaining to the original company would do much more good. To be fair, drop shipping can be a pain for the selling site like efaucets because they get blamed for mistakes that the manufacturer makes with the orders. Date of experience: April 25, 2012I ordered a valve on E faucet's website and paid with pay pal. When i went to confirm, the screen went blank. I tried again the next day and the same thing occurred. I checked my account balances over the next two days after there were no transactions. I called their 1-800 number and placed an order for the valve over the phone with a credit card. That valve arrived 2 days later and was as described on the website. I installed that valve the next day. It worked perfectly. The day after the installation 2 valves show up on my front porch delivered by UPS. When i checked my account there were 2 withdrawals from pay pal for the 2 previously ordered but not confirmed valves. I tried over the next 4 weeks to return those two valves each week calling their customer service. They sent out a return label to the wrong email address. I called and gave them the correct e-mail they said they would send another one. They did and they told me i had 3 days to set it up with all the paperwork they requested and UPS would pick it up. UPS came that day. We missed him and he left a slip on the door saying he would try to pick it up over the next two days. No more slips and no UPS man. I called customer service 3 more times trying to rectify the situation and they kept promising to send more return labels. None came. I finally filed a pay pal dispute and did receive my money back after I paid for the return shipping for the valves which either e-faucet or pay pal screwed up the order on. It is unlikely i will order from them again due to the difficult return policy, bad customer service and undependable online order system. Date of experience: April 22, 2017