**ZIIP HALO - 1 Star** I don't understand the hype around this device. I purchased it based on glowing reviews but was thoroughly disappointed. It's awkward to use and didn't deliver noticeable results even with consistent use. The only effect is a slight, momentary pull around the nasolabial folds, but nothing lasting. The experience is messy—gel ends up all over my hands and completely covers the device after just a few minutes. There's also no power regulation, making the current feel weak compared to other microcurrent devices I've used. As a veteran user of similar devices, this one is by far the worst. The only positive is that the conductive gel works well with other devices, but the ZIIP HALO itself simply doesn't live up to the hype. To make matters worse, **CurrentBody** has been a nightmare to deal with. My device stopped working after just **two months**—the battery died, and now it's completely useless. Instead of offering a straightforward replacement, they insisted I cover the shipping costs to return the broken device, as they don't provide return shipping in the **GCC region**! **Be warned, GCC customers!** The shipping cost alone would easily be **around 1,000 SAR**, making the whole process ridiculous. After finally sending it back, they claimed to have sent me a replacement, but **two months later, I have received nothing**. This is beyond frustrating—**an absolute scam site** with zero customer care. Avoid at all costs! Tip for consumers:Absolutely horrendous customer service Products used:ZIIP Service Value Shipping Returns Quality Date of experience: January 15, 2025Buyer beware! I received a NuFace device that stopped working after a few months. If you need customer service help you must rely on the website direct text of complaint/need for assistance, and there's no record or email copy as proof of communication. I sent communications to this black hole across several months with proof of purchase, issue, photo attachments AND NEVER RECEIVED A REPLY. My NuFace purchased for daughter as Christmas present stopped working just few months after she received the item. The company was totally unresponsive. I will never purchase from this company again. I think they sell subpar devices and there is no customer service to resolve issues. Taking a chance when you purchase through this online site. Look at "Returns" "Customer Service" "Contact Us" on site and see for yourself. No one to contact and zero response. Products used:NuFace Service Value Shipping Returns Quality Date of experience: November 20, 2024Buy somewhere with a reasonable return policy. This company's return policy is lip service only. Brand new, unused, barely opened item returned. They actually shipped it back to me across the country. Unfortunately, Amazon will protect your money better that these guys. Service Value Shipping Returns Quality Date of experience: September 15, 2023The RF device I ordered showed up broken, it would not charge, it would not turn on. There is no phone number and after a week of constant emailing, I finally heard from Customer Service with a complicated link to return under warranty. L didn't do it correctly and after 10 attempts to ask for the link again, there is still no word. They just want our money. I have opened a dispute with the bank. Also, the green tree serum is drying and useless. Tip for consumers:The hassle is not worth it. Service Value Shipping Returns Date of experience: December 15, 2023Do not buy from Currentbody! I purchased a Foreo Bear from them and unfortunately the device is not working out for me. Even though the device is supposed to have an anti shock system, it sends painful shock to my face no matter how low the setting and how much conductive serum I use. I contacted Currentbody and basically got told oh well too bad, there's nothing we can do because you've opened and tried the device. Which is ludicrous because how can someone know the device is not working correctly if they haven't tried it? The device is not cheap. Save your hard earned money and buy from a reputable retailer with an honest return policy. Date of experience: February 7, 2024Terrible customer experience. I tried to purchase one of their LED Masks but the code they provided me did not work. After multiple attempts to get support no one got back to me. They don't offer a service number so this would be another concern as a buyer in the event their masks had issues. Date of experience: January 20, 2024I received a face mask that I paid $500 for. 2 lights were burnt out, I requested a warranty exchange. It was approved but no communication was sent on whether it would be exchanged or refunded and I'd need to place a new order. After weeks of trying to contact someone (there's no phone number to call) they finally replied saying an exchange would be made. I received a new order number and was told it would be shipped on the Monday. It's been a week and I still haven't gotten shipping information and no one will respond to my emails now. Horrible customer service. Products used:Led face mask Service Value Shipping Returns Quality Date of experience: March 19, 2024I ordered a red light helmet from CurrentBody, received the wrong product and then tried to contact customer service via chat, email and toll free number "undergoing maintenance" with zero response. I had to initiate a chargeback with my credit card company. This company is out of the UK and I'm not sure what their deal is but when you buy a product you should be able to get support. You are better off buying from a more reputable company. Tip for consumers:This company's customer support is non existent and I would not recommend ever buying from them. Products used:Red light helmet but I never received the product ordered. I received something completely different. Service Returns Date of experience: March 5, 2024BUYER BEWARE - USED ITEM RECEIVED? Received my LED in Nov and found there's an obvious dent on the mask. I emiled their CS if it's been used? And they didnt even response to my question and just guide me to return the item. So, is that a Yes? I followed their instruction and returned it on 17/12/23. Today it's 16/1/24. The so-called FREE return is not reliable. The tracking no. Stop updating since 21/12/23. I've been keep emailing them for few weeks now and no one is addressing the issue. They blocked comments on social media. Even turned off comments function on IG. What kind of company would do such things? I've called my credit card center and i'm going to file a dispute anytime soon. Very disappointed. It's probably the worst customer service i've ever experience from such "high-end" brand. Service Value Shipping Returns Quality Date of experience: January 15, 2024They sent people just the gel but not the real product where we paid. Beware people, people start messaging them in instagram because they don't get any respond from the email. Then they deleted the messages in instagram. They respond to your email once they ghosted you. Beware! Products used:No product I can use because they don't send the product Service Value Shipping Returns Quality Date of experience: December 6, 2023I purchased the Cappilus pro from Current Body. I subsequently had an appointment with my doctor who informed me that this device would not help with my condition so I immediately notified the company that I needed a return label and upon receipt, sent the unopened package back the same day via mail. I sent the package with tracking and sent current body a receipt that they received the item. I received a note from the company that they were running behind on their returns. Then, weeks later after multiple requests I received a notice they have closed the return request with no money returned I have sent at least 10 additional requests with documentation to no avail. Please do NOT deal with this scam company Tip for consumers:It is a total scam. They advertise returns but upon returning an unopened package They refuse to refund your money. all documentation was sent to current body including tracking showing it was received Products used:capillus pro hair cap was ordered. I sent the unopened package enclosed with a new shipping package with their return label to Their business in California Date of experience: January 15, 2024Order number: US*******425: Ordered a product the first week of December with 3-5 day shipping as an option. Did not arrive until January 2nd, and it took several attempts to reach someone in customer service. I already went and bought the same product from another website as soon as I noticed this wouldn't come in time for the holidays. Now, as I'm trying to return the late product, CurrentBody is not refunding shipping or taxes AND is charging me $12 in addition for the return label. Horrible customer service. Service Value Shipping Returns Date of experience: January 5, 2024NECK & DEC short-circuited, shocked me, blew out the tool, and sent them an April 2022 receipt of payment which they denied receiving after several times sending it to them. Refused to replace under 2-year guarantee. US customer service number does not work. UK number out of order. FB messaging with them shows they have NO INTERNET. SCAMMERS. Date of experience: September 11,2023 Tip for consumers:NECK & DEC short-circuited, shocked me, blew out the tool, and sent them an April 2022 receipt of payment which they denied receiving after several times sending it to them. Refused to replace under 2-year guarantee. NO WORKING US CUSTOMER SERVICE NUMBER. REFUSE TO HONOR GUARANTEE Products used:We have all of them. Every CURRENTBODY, ZIIPO, NUFACE, and more. Service Value Shipping Returns Quality Date of experience: September 30, 2023I ordered Nu Face from the 3 wks ago pd for expedited shipping I still don't have it, I complained they reimbursed the $9.99 shipping but I still don't have the device n no explanation for this wait. There phone # doesn't work. So they have my $200 n I have nothing! I would not buy anything from them Tip for consumers:This company have ZERO customer service Products used:Nothing I still Have no products Service Value Shipping Returns Quality Date of experience: November 28, 2023Previous package was damaged so severely that the outer and inner box were both damaged. Not a great look for a present. Current body had to think and think and think before considering replacing it. Then proceeds to promise "express delivery" but just uses the cheapest shipping again. This customer service is an actual joke. " I've now processed a replacement order to be processed and shipped to you on express delivery. " Service Value Shipping Returns Quality Date of experience: August 27, 2023Please do not believe the positive reviews. All possibly lies. Please take your business somewhere else. I ordered about £112 worth of product and it did not get delivered! Claims to deliver but did not reach me (expat in KL, Malaysia). My order was meant to go via Hong Kong (?) but it did not even leave the UK! Please do not trust them! If I could give zero star I would have. Tip for consumers:Just don’t Products used:None as it didn’t arrive! Service Shipping Date of experience: September 13, 2021Keep your money guys, you will soon see this company will have no reputation. They sell items to customers and in my experience item never arrived and they refused to refund money. Absolutely thief's. Their fun won't last for long with this type of customer service, soon enough you'll hear of their liquidation, shop elsewhere and avoid the nonsense and thieving of your money Tip for consumers:Stay far away from this company, there are thief’s Products used:None received, money taken and not refunded Service Value Shipping Returns Quality Date of experience: January 18, 2023Purchased 8 Clarisonic Cashmere Lux brush heads, but felt much harder than those ones used to have, so returned 7 unopened ones, but their system left me no choice but to pay over $50 shipping to a local location (same city), and took another 3 weeks before they could receive it and process the refund for the 7. Overall cost me over $80 for a brush head that was not to my satisfaction. Feel like it's a trap as you are forced to pay ridiculous freight before the return can be processed. Very disappointed! Tip for consumers:Product is not to my satisfaction, forced to pay high freight costs to return, took 3 weeks for a local location to receive it. Products used:Clarisonic Cashmere Lux brush head Date of experience: May 27, 2023I ordered a $2500 device and paid for express shipping and it has been sitting in customs for over a week with an error message that Current Body did not provide necessary info. The Company's phone number does not work, nor does the advertised chat function. The only option is to email them and then wait days for an unhelpful response. I have been told to wait indefinitely because they "cannot control customs." I asked them to send another one and direct the original one back to them when it clears, but they will not do that. I am in the US, so you think they'd have sorted the customs issued, but it shoudln't be on me. Very frustrating. Service Shipping Quality Date of experience: June 26, 2023They proclaim a 90-days money-back-guarantee, yet do not adhere to it. 6 emails exchanged, no movement whatsoever. Waste of time, annoying. On top of that, instead of 487 $, they have charged my account with 501 $ without reason or receipt. Beware of this company. Date of experience: April 22, 2020It is hard to believe in now days, cancel order need write email. And the 1-800 customer support phone dose not work. You may need do international call for customer support which is not good. No email back. Very bad services in current day. Tip for consumers:be very careful before you order anything. Service Value Date of experience: July 7, 2023I bought an item, got billed, item was supposed to arrive yesterday. I did not receive it. I tried to call them but it says the lines are busy but select one of two options. Selected both and it hangs up. I emailed them and let's see what happens. I am dreading to loose the money as it was an expensive item. Also inconsistent delivery details. One for Hermes and one for FedEx. Could not track FedEx. Hermes said 'on its way'. Update: Item arrived, box with two clear round seals, one on top of each other. Looks like an item that has been opened and the original seal has lost its stickiness so a new one was put on top. Tip for consumers:Do not order Products used:None Date of experience: February 11, 2022I ordered a Luna body scrubber which I'd classify as a hygiene product, and to my dismay, received an open box used item. This raised serious concerns about the company's quality control. What's more troubling is their customer service's response. Not only is it slow (you wait 7+ days for each reply).They initially told me I was wrong and this was impossible!. After having to dispute this further, they now expect me to cover return shipping costs from Canada to the UK for an "investigation", which feels unfair given the nature of the issue - their mistake, not mine. They said i MIGHT be eligible for shipping refund IF I quality!?! So not only will I not have the product I paid for, I will have to pay even more for them to correct their mistake and even so I might risk not "qualifying". Most high quality companies would have sent a prepaid label and/or a replacement vs making me feel like I'm a criminal trying to scam them and they need to investigate and decide IF I'm telling the truth. I have pictures of the issues and have shared with them. As i was going through to understand the process they also highight in their returns that they do not refund the taxes paid. This is not only frustrating but also illegal in Canada. Overall, the entire process has been inconvenient and has left me questioning the integrity of this company. Protect yourself and order from another company with higher customer service standards. If you must, I advise others to exercise caution when considering purchases from this website, as my experience has been far from satisfactory. Shipping Date of experience: January 24, 2024I haven't received my package, but can't dispute the charge because supposedly the package is being held up in customs. I think Currentbody is a fraudulent company. One person sent me a brief response saying the package is on the way, when I can clearly see from the tracking link that it hasn't moved in a week. I think they are shipping empty boxes without the required paperwork to get through customs so that people can't file a dispute with their credit card companies for a refund. If your package is being held up in customs, I guess you're just out of luck. Tip for consumers:BEWARE Service Value Shipping Returns Date of experience: May 12, 2022I bought Tria anti-aging laser from currentBody. They promised 90 days money-back guarantee if I'm not satisfied with the product for any reason. However, I tried this laser for a while but it really hurt my skin and made my skin condition worse and worse, so I asked for refund but they refused for the reason that I didn't finish 12-weeks treatment so I could't get refund! How dare you keep forcing your customers to use a machine that is ruining their faces! Of course you made this 12-weeks treatment, when people finish this treatment, it will over 90 days, so they don't need to refund at all! What a scam! D