Pathetic customer service, originally ordered around thanksgiving and got multiple updates on the delivery dates and never received it. I was promised that a replacement will be sent to me at no cost in Dec last week and the pattern repeats, as the order has just the label generated with nothing shipped out yet. Horrible call center reps after numerous transfers and digging into this order they are not even cancelling the order and returning my money. Service Value Shipping Returns QualityOffered a promo for downloading their app and signing in for the first time with it. Did just that and I got a notification stating that my promo was denied. Contacted customer support and was informed of certain other "criteria" that was never initially stated. Went up to an alleged supervisor and he didn't solve the issue. Asked to speak to his boss and was denied. Have screenshot proof of the entire thing.Site fine,Buying Things Fine,Tracking Packages Fine,Customer Service Fine and Extremely Helpfully,Everything except the fact they put sellers in charge of providing updates to the buyer on package tracking is fine. I have a picture to prove what i am talking about. It would've received 4 or 5 stars if it wasn't for this issue in particular. An Item Came in the mail However when it did i was not given an update saying delivered. The picture in this review is the proof. Tip for consumers:Be careful who you buy things from cause some of the sellers on amazon will not give you the correct info on shipping. Trust me it happened to me once. Products used:Too many to remember Service Value Shipping Returns QualityIts ok i guess but could be better for everyone. Just to let you know shopping is ok if you can trust the seller offering such source. I don't know about customer service and selling and etc though. Tip for consumers:Just look out for frauds when shopping. Products used:Amazon Service Value Shipping Returns Quality loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Mary W. 1 review 43 helpful votes Follow Mary W. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Amazon driver don't give a damn” June 7th, 2021 Verified purchase I received a package today from Amazon that was atrocious. Why would a driver leave such a package on my doorstep. You want to know why because he didn't give a damn and calling Amazon to report him is like pulling teeth you have all these international customer service people who can care less of what you are complaining about. I'm going to think long and hard before ordering from them. Had to be a crack headRELAXED FIT: Relaxed, comfortable fit through the body. DRAPEY FLUID TWILL: Made of 100% viscose, our non stretch viscose is extremely breathable and lightweight. With a beautiful drape and a soft, smooth finish, this fabric is comfortable and easy to wear all year round.Items bought, cannot return to china, will not refund, no help. Out of pocket with trash. It's time this company no longer existed. Tip for consumers:Disgusting customer service Products used:None Service Value Shipping Returns QualityI love shopping on Amazon! They have such a wide variety of products and affordable prices. Free shipping with amazon prime is also really handy!Amazon is an incredible online marketplace that provides an unrivaled purchasing experience. The platform's extensive product range, cheap pricing, and quick shipping make it a popular destination for shoppers worldwide. Amazon distinguishes itself from other online retailers by its user-friendly design and great customer support.They hire morons. I tried to update my expiration date on my credit card it's an Amazon card the work flow say to click on expiration date select date and voila but it doesn't work. So I got on the phone with miss India who had no clue after trying everything I decided to delete the card and put in the new card and To my amazement it updates the card so they need to remove the workflow that doesn't work so customers are not confused it's apparently a bug. The other times I've called to complain on a problem like the damaged dog bed I got,you can't ever speak to some who doesn't read off a sheet of paper total idiots not sure I want to continue my relationship with this company it's going downhill like their stock. Products used:I returned the dog bed it was a disasterWe bought new LED light system for our parking lot replacement light. Smooth purchase and delivery was fast."Customer service" is a farce: computers giving you multiple choice responses, people for whom English is not the first language (and are hard to hear when you're hearing impaired), asking the computer to connect to a person doesn't work, etc. If you have a problem with delivery the computer tells you to either wait 48 hours or check with your neighbors. Is that help/service? Doesn't work for me. Tip for consumers:That I would get better service from the local Staples Products used:Note pads Service Value Shipping Returns QualityI bought a gift on amazon.com.au via VPN since I'm based elsewhere. They "detected suspicious activity" on my account and froze my account across all amazon platforms. Now I had to provide evidence that it was in fact me, who ordered (which I did) and promised to review within 1-3 days. It's been a week and my account is still frozen. And no one answers my multiply query emails either. I can't use the customer service, because, guess what, you have to log in to use it. Service Value Shipping Returns QualityOut of 6 4k uhd blu rays I bought 5 where used and re shrink wrapped, and purchased directly from Amazon.i tried to leave a review about this on amazons website and they repeatedly got taken down! They are literally re shrink wrapping returned movies and selling them as new! If I was a lawyer I'd start a class action lawsuit. Tip for consumers:Order movies from best buy same price and actually brand new Products used:4k uhd blu rays Service Value Shipping Returns QualityBasic reasonable service for all customers spending their hard earned money on this site? No. Amazon literally looks for ways, to penalize those who don't have their prime" subscription. Also would have just gone to walmart had I known this would happen. Placing a simple order for non custom items, then having to wait a week before arrival is unacceptable.Placing a very basic order for non custom items. Then having to wait a week before arrival is unacceptable. loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Brad D. 6 reviews 13 helpful votes Follow Brad D. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Not good” January 20th, 2024 Writing reviews of a product has to be perfect for this company or they will email you threats. Avoid this company at all costs. 1 star is entirely too many. Tip for consumers:Don't use Amazon, they like to threaten customers via email.I love this app. The best part is that it allows me to see all my reviews at once, rather than having to scroll through them. It's also easy to use, and the interface is beautiful.Good n convenient online shopping platform with a variety of product choice for nationwide shopper. For international shipment I opt for eBay as its communication platform between buyer n seller is more structured and effective than Amazon. Reason is although Amazon has very good customer support but if you contact the seller, the seller is not as responsive as the eBay seller. Otherwise I will give 5 star here. Amazon has prime shipment options and in general ship very quickly. Transaction is always trusted and reliable as in case the seller don't ship Amazon would refund right away. What else is good for Amazon is when you need to return the items you can just drop off to the designated Amazon drop off locations instead of paying $$ on shipment Tip for consumers:Perfect for nationwide shipment Service Value Shipping Returns QualityAnytime any where amazon has you covered. They provide an excellent service to all of your buying needs. I literally can say they have excellent return agreements and just over all speedy shipping. Most places do not ship as often and quickly as Amazon. Amazon is my number one go to site for clothing and pretty much any need. The site is eye catching and will get your attention to them lightening deals. Just such Amaze-on! Products used:You name it I probably got it on Amazon.com Service Value Shipping Returns QualityI bought an agitator assembly, container bottom, and sealing ring for an extra Oster blender jar that came with a new blender. The order shipped fairly quickly, but when it arrived, there was no sealing ring. I contacted customer service, and they submitted a refund without offering to send the missing part. I requested a refund for the whole lot and was told I'd have to pay the shipping cost which was over $6. I will use Amazon next time! Service Value Shipping Returns QualityAmazon has been going downhill for a few years now but today it's absolutely ridiculous wit the constant separate deliveries, broken cheap products imported from China, 3rd party sellers who won't answer when there's a problem. The site is a complete joke these days and I'd love to see some other company take over Amazon's spot. A company who respects their customers and has good delivery. I wanted to do an update to this review and let everybody know how Amazon is now dealing with packages that are not being delivered. Where I live, we have an extremely bad problem of Amazon, delivery, drivers, leaving our packages in the public lobby, or even outside of the apartment building where people would walk right up and steal it. Things that are chained down get stolen so of course a shiny Amazon package will to be stolen. This is still happening so much so that I have included special instructions not to leave packages in the lobby as they will be stolen. Despite leaving instructions and warnings for Amazon delivery drivers, most still leave it in the lobby where it gets stolen. I had this issue the other day and because the delivery driver messed up. I had to wait two days before I could even inquire about getting a refund or my package just re-sent back out. Amazon wouldn't call me about this, no, I had to call them. I am the customer after all, and I am chasing them around for mistakes that they have made on their end, but yet I am being punished as a customer because of their mistakes. I had to wait 48 hours before I could speak to anybody concerning a return and then after 48 hours I was able to either ask for a refund or have it resent back out, which is going to incur more waiting time and therefore being punished for Amazons mistakes. I was taken aback when I found out how many hoops I would have to jump through to get my product re-delivered or refunded. All because Amazon delivery leaves parcels in public lobby and parking lots where they get stolen. Like I said, in the beginning of this review, Amazon has gone downhill extremely quick and at this rate, I can't expect them to be doing very well in six months time. Hopefully changes will come about that will be the best regard for the shopper. Tip for consumers:Buy local Products used:Electronics and clothing. Home accessories and appliancesWow - can't believe how terrible amazon.com has become. I ordered a product - the tracking number on the website said it was "delivered by amazon" but it was not. I spent well 2 hours on the chat and a phone call with them telling me the item had been forwarded to a "freight forwarder" and I was to contact them to find out where the package was. BUT crucially, they did not know which "freight forwarder". How am I supposed to follow up with a mystery company. Beyond ridiculous.My wife and I love hazelnuts, and from time to time, she would buy a four-pound bag under the brand name " We Got Nuts " on the Amazon website. The last bag she received was a big surprise. All nuts tasted stale, and many were bitter, rotten, or covered with mold. She wrote to Amazon asking to send them back, and Amazon refused to accept them. After that, she wrote a review describing the poor quality of the product. Unfortunately, Amazon declined to post her review, saying that it was misleading. Value Shipping Returns QualityI have ordered multiple items from Amazon throughout the years from all over the country being delivered from all different parts of the world BUT New Orleans Louisiana is absolutely the most worst place to get any items delivered. The drivers are incompetent and will not read instructions plus will have an attitude when you ask them to do so. If you live in New Orleans, good luck on getting any items delivered. Whoever the regional manager is, should be replace by someone that can perform better leadership. Service Value Shipping Returns QualityEVERY time I call the 1-800 line it's awful. First You can't hear Them, and, if You can hear Them, You can't understand Them because They speak horrible English. There is no way to speak to someone in America. I'm not going to say anything about the 1000's of jobs They are shipping overseas.Made one large purchase of several items, Amazon breaks it down in multiple orders which is very confusing and done this way to add extra fees I believe, than one order gets cancelled for whatever reason and I'm stuck waiting on a refund, can't just resend item have to go through the whole process of reordering and repaying, I will never use this company again! Tip for consumers:Horrible customer service, unable to understand broken English of staff. Products used:Gift cards