I placed an order for my SIL birthday. The flowers were never delivered and no one even called or emailed me regarding the issue that they didn't have a florist to fill the order. They deducted the money from my account. When I spoke to them they offered to send the next day but then came back and said they didn't have a florist to do that either. I would not refer this place to anyone. Call a florist yourself, I'm sure it will be easier and cheaper. I would rate this place a zero Products used:none Service Value Shipping Returns Quality Date of experience: September 17, 2024They deserve negative rating, but it is not here to select. I placed birthday order for my daughter 2 days in advance they confirmed the order and delivery in the area. On the birthday date, late afternoon service representative left me a voice mail saying unfortunately florist in the area is not available and they can't deliver, and it will be next day without regret anything. I called back saying not acceptable then they lied to me saying they reached out other florists, and it will be delivered at the end of the day. I got an email saying we tried to deliver but couldn't another big lie. Next day morning another person left voice mail saying they don't deliver in the area at all! These are bunch of liars and can't be trusted. DO NOT USE THIS COMPANY THEY HAVE NO RELIABILITY AND FULL OF LIES. Date of experience: September 16, 2024We ordered what it was looking like a beautiful heart of white flowers with the stand for a funeral and never arrived. When checking the order it said "Delivered" but it was a lie, it never arrived to the funeral home. The customer service returned call person didn't know what happened or how to check where it was delivered to as they work with local vendors to do so and were not opened. The refund was requested and an email received with the refund process confirmation, but it was not the original intention. We didn't look good at the funeral because no flowers. I immediately checked the reviews and multiple postings are referring to the same issues. I should have checked the reviews before buying from them. My mistake. I am not ordering from them anymore and will advise to others about this if possible. Products used:None Service Value Returns Date of experience: August 21, 2024I ordered a bouquet of flowers for a dear friend of mine to be delivered on 8/23/ 24. They were never delivered however florists.com did call local florist of the town that the lady lived in to set up a delivery. Florists.com said I ordered a dozen roses however was a lie I ordered a bouquet with sunflowers and only offered the local florist $39 of $60.45 that they charged me. I will say every florist in the local town rejected the order. The website I ordered from never called me and told me anything I still have not received my money back on my card yet. I have filed a report of being scammed from this website. I called one of the local florists in the town my dear friend lives in and ordered my bouquet of flowers and she said you are the one I rejected, never order from florist.com it is a scam. The local florists delivered a beautiful arrangement to my dear friend that is with me paying what was charged online but I gave it all to the local florist be careful what you order online. Service Date of experience: August 24, 2024BUYERS BEWARE! Not only did florist.com cancel my order 2 DAYS before Mother's Day, but they also told me that it's going to take them 30-45 BUSINESS DAYS to return the $20 I spent on a bouquet for my mom. How is it possible that any business can justify taking so long to return $20+ a shipping charge? Where has my money gone? It's beyond ridiculous. I placed my order two weeks ago and now I have to pay double the price to get flowers elsewhere and they won't even arrive on time because it's so last minute. I will never use this site again and I caution everyone else to not repeat my mistakes! Products used:Flower bouquet Service Value Shipping Returns Quality Date of experience: May 10, 2024Ordered Flowers to be delivered for funeral service. I. I got the confirmation and was charged but they never actually processed the order or delivered the flowers. There is no way to get hold of them. Any of the online forms that I've tried to use to contact them either tell me my order number is not valid, which it is. Or as soon as I fill in the data and click send I get an air sending. If I call there's an automated voice system that says they're not accepting orders via phone which disconnects right away. I have been sitting on chat for over an hour trying to get a life person and apparently they don't exist. Do not use this company. Service Value Shipping Date of experience: October 24, 2022Reading these reviews made me nervous, but my experience was positive. I ordered my flowers one day in advance and they were delivered by 3 PM. The vase was different than pictured (though similar) but the flowers were fresh and beautiful. My recipient was delighted. Service Value Shipping Quality Date of experience: July 27, 2022I ordered a bouquet for $60 that was full and colorful and gorgeous to be delivered for my sisters birthday and they were delivered a day late and looked like a bouquet you could get at a grocery store for $9.99. It was horrible. They have no way to call and when I try to email them it errors out. I hope people. Unlike me, read reviews before giving this place their money Date of experience: July 21, 2022A family member was in the hospital. Ordered Poinsettia to be delivered. It wasn't delivered and I had to call Florist to find out what happened. They ran out of Poinsettias and didn't bother to inform us. Products used:Poinsettia Service Shipping Date of experience: November 29, 2022I ordered flowers for a friend undergoing surgery 5 days in advance. Florists.com NEVER DELIVERED the flowers and they acted like this was normal! I demanded a refund and they did do that, but why is this company even in business if they are not doing what they say they will? I see tons of negative reviews now, which I wish I had seen before ordering with them. They had a special and I tried it. Never again. If you care about the loved one receiving flowers, NEVER USE THIS COMPANY AS THEY ARE HORRIBLE AND WILL NOT DELIVER! Tip for consumers:Pathetic company that never delivers its products and never tells customers what is going on. They need to go out of business and never operate again. Products used:NONE. They never delivered the floral bouquet I sent a friend in the hospital. Pathetic company. Service Value Shipping Returns Quality Date of experience: May 2, 2024Mad for not looking/reading reviews before ordering! Ordered flowers 4/17/24 - (4) arrangements delivered to same address for delivery on 4/24/24 for Admin Professionals day. What a joke at 4pm still NO flowers - I've contacted so called customer service twice and all they tell me is the local shop is not answering so they don't know anything. Really!?!? I know a few things - I WILL NEVER ORDER FROM THIS SITE AGAIN. I also know that the flowers are not going to arrive and I will never get a refund from these SCAM ARTISTS! Service Value Shipping Returns Quality Date of experience: April 24, 2024Terrible customer service and even worse flower arrangement. They sent flowers that looked like they were thrown together by a five year old. When I called customer service, they gave me a scripted "we could care less" response and told me they can't do anything since it was more than seven days since I made the purchase. I will never order through this company again and suggest no one else does unless you want to waste $60-$90. Date of experience: December 12, 20202 stars because they did refund my shipping costs as the sympathy bouquet was not delivered on the correct day- so kudos for that however, the arrangement was quite disappointing when it finally did arrive- I could have made a better bouquet myself- for $64 I expected more- will not be using again Date of experience: July 29, 2020"Flowers" were delivered on time. The recipient had to unwrap and arrange the flowers herself! She was at work! The flowers sent appeared to be 1/3 the amount of flowers pictured. They were willing to offer me a $10 credit toward my next order. Seriously? I will NEVER order from this site again. I paid $53.99 plus $14.99 shipping for these flowers. Date of experience: October 20, 2019The worst bouquet of flowers that I have seen in my life! H O R R I B L E! Stay away from this page. The carnations were all brown around the edges and the others flowers dry, the little roses never opened. Also, they did not send 2 balloons of 3 that my husband bought, they sent only one. Do not trust them because you will regret it!. """They did not refund the full money that my husband paid""". I don't recommend this Florist.com page. Do not permit that they embarrassed you on a special day. My husband paid for a PREMIUM bouquet... and look with your own eyes what they sent. In the photos you can see everything, how were the flowers, when the delivery man arrived with only 1 balloon, and the refund receipt Tip for consumers:It is better to buy in other pages where the measurements of the bouquet are specified, and the differences between standard and premium. Also, there are pages that offer 100% satisfaction guaranteed. Service Value Shipping Returns Quality Date of experience: August 17, 2018I ordered a $49.99 bouquet. Not only did it not arrive on the day ordered (and in advance), they were so sparse. Barely $15 worth of flowers. Costco has better bouquets for $15! I will never use them again. I made a very poor choice Date of experience: August 10, 2020Very upset that I ordered this in time for my godchild's 7th birthday, Oct 20th, and it arrived LATE, 21st! I ordered it on Oct 16th. Why was it not shipped in time for delivery on Oct 20th? Their error not mine! Not dependable shipping! I hope it is satisfactory when she opens the box! Not happy at all! Shipping Date of experience: October 21, 2022Back in 2020 I ordered a funeral spray which was never delivered. Had to fight for a refund. Forgot this was the place I used before and ordered a funeral spray on Marcg 2nd to be delivered March 7th. Nothing was delivered March 7th (for the viewing), so I called customer service the morning of March 8th (date of actual funeral). They call the florist and no answer. They tell me to try later. One hour before the funeral, after confirming with the funeral director that nothing had been delivered, I called again. Still no answer from florist. Once again requested a refund. Use these people only if you want to have your time wasted. Otherwise, RUN! Date of experience: March 8, 2024I ordered the purple orchids for my mother for Mother's Day. What arrived was an absolute embarrassment. We paid (with shipping) $87 and the flowers looked like I could have picked them up at the local grocery store for $20. Pictures attached show what she received (2 pics) vs what I ordered. Date of experience: May 28, 2020Received flowers yesterday, more than half are dead. Customer service acts like i'm stealing from them. Never wanted the batch no. Tracking no. Nothing could care less. Please do not waste your money sending from this company Date of experience: February 20, 2020My son spent his hard earned $ to send me flowers for Mother's Day they were supposed to arrive by Friday and the box even said arrival date Friday 5/7/21. I received them today. They came with no vials of water for their stems so most are about dead and a day late. Date of experience: May 10, 2021Avoid this company all costs. Twice they have failed to deliver a (very) personally important order of mine, and have been all-but remorseless in their resolution. In my opinion, this is the worst online service I've ever encountered. Date of experience: December 20, 2020I would give minus 5 stars if possible. I found out that you can not reach this company when my flowers were late. Tried calling recording said "we do not except phone order, good bye". Tried emailing 6 times and received an error message that said to try later, 2 days later I still Get the message. Tried the chat, asks for order number then email then phone then it appears they are going to respond and 25 min later no further response. The flowers did come. Not anything like what I ordered. Paid 75.00 for a dozen red/pink roses 6 gerber daisies and 6 green things. Came with a cheap vase. They were not arranged which was a shock to me. They came in a box. I could have bought flowers/vase and stick them in a vase for 25.00. So I paid 50.00 for a lot of frustration and so embarrassed to have sent my dtr flowers she had to arrange. They did notify me of the delivery and I responded to the email to get no response. I purchased thru Rakuten who also does not back their sponsors. I would avoid the company! Products used:Flower purchase and delivery. Service Value Shipping Returns Quality Date of experience: December 31, 2022Don't use this company! I ordered Mother's Day flowers for delivery. The order went to them at 9 am on Saturday and I was assured that it would arrive on time. As of Tuesday they still haven't arrived and all my messages to customer service result in the same form letter stating the flowers will arrive as soon as possible. What a ripoff company! Tip for consumers:I should have used a local company instead of these shysters Products used:I'm still waiting for the floral arrangement Service Value Shipping Quality Date of experience: May 10, 2021I ordered two arrangements on the same day, both sent to Austin, Texas. One arrived a day and a half later 10/30, and the other arrived over a week later on 11/6. The flowers looked ok, so it gets 2 stars. Date of experience: November 6, 2018