Worst experience everytime there never on time ever always late no matter how early you order it everytime they have failed me even if you pay extra to ship faster they always blame it on the warehouse I've been screwed over many times now once again the game is Sunday and now got to spend more money somewhere else to get what I need Service Value Shipping Date of experience: January 2, 2025I purchased a polo today had to pay a hefty shipping charge and did get a "30% discount code" but when I saw the charge in my account it was considerably more - so I looked at the order and noticed that I did not in fact get the discount promised. I called the customer service number to cancel the order (within about an hour) and was told I could not cancel the order that I would have to receive the product and then return it. I was also advised that I couldnt get the discount either. So - I highly recommend not purchasing anything from Fanatics. The service is terrible.I will also be doing reviews on Google and other social media outlets. Tip for consumers:That you do not honor the discount code and charge more for the product and too much for the shipping. And also have really bad customer service. Service Date of experience: December 13, 2024This company is a ripoff! They kept my money even though I returned the items! I will never shop there again! Do yourself a favor and shop somewhere else!and when you try to call them they are never available! Even on chat you get nobody! I will spend my money somewhere else! Tip for consumers:No Products used:Nba jerseys Date of experience: December 17, 2024I ordered a jersey preprinted with Aiyuk 11. It was never opened or used, yet they would not accept return because "it was customized item" Aren't all their jerseys "customized"? What's up with that? $150 down the drain Date of experience: December 9, 2024I ordered UGA Sweat Pants for my husband on December 15th that were guaranteed to ship by the 23rd. Had they shipped on the 23rd they would not have made it for Christmas but they did not ship until the 30th and then expected to be here by the 3rd. Why give a "shipped by" date if you can not honor it. They are very over priced because they have the corner on the NFL market. I will be surprised it the pants show up by the 3rd. Products used:UGA Sweatpants Service Value Shipping Date of experience: December 30, 2024I ordered an IU box for my kid and when I got it, was nothing like advertised! There was 1 item that said IU and the rest were NCAA pin, keychain and necklace.face mask.Very disappointing and waste of Money! Products used:Nothing Date of experience: December 2, 2024They have had a order for almost 30 days. This week i got a email saying it would deliver on 12/26/24. Today i got another email let me know the item was out of stock and they canceled my order one week before Christmas. Yes this was a Christmas gift. I've tried for almost one hour to get someone on the phone with no luck. I've also used there chat line with no luck. I'll never order from them again and you should not order from them either! Products used:jacket Service Date of experience: December 19, 2024I purchased something that was 18 times too big for me and had to return. I used the credit option to purchase something else. When i tried to use my credit, they took my order and then rejected it and sent an email with a phone number that I called three times. Each time they would place me on hold, and then hang up after about 20 minutes. I used the online chat option and they told me to call the same number that was not answering. Then they told me that they had to put in a ticket for my cancelled order and missing money and would contact me in 48 hours. HORRIBLE CUSTOMER SERVICE. I will never purchase from there again. Service Value Shipping Returns Quality Date of experience: November 23, 2024I placed an order that I never received, I followed up several times always getting different delivery dates. Then I asked for a refund and was declined only to get 1 of my items reshipped because the other one was sold out! I WILL NEVER BUY FROM THIS SCAM CO AGAIN! Tip for consumers:Terrible experience Products used:Neither! Service Value Shipping Returns Quality Date of experience: December 12, 2024Ordered a long sleeve gray camouflage shirt. When I received it, it looks barely even close to what was pictured. Like a distant cousin of the website photo. Customer service was situated and just kept asking about processing a return. Products have always been good up to this point. Disappointed. (Picture of of the short sleeve in the website) Products used:Shirt Service Value Shipping Quality Date of experience: November 6, 2024I just bought an authentic Adidas Winnipeg Jets Kyle Conner jersey/sweater from fanatics for $280. They shipped it without wrapping the jersey and stuffed it into a little bag. So if, during shipping, it was ripped open, it would get ruined. The bag was so small it came all wrinkled. I bought the Adidas jersey over the fanatics for the better quality. I have bought fanatic clothing before and was thin garbage. So instead of getting a nicely wrapped and boxed fanatics jersey, if you order a $280 Adidas jersey, you get punished. I was going to get a Connor Hellebuyck jersey, too, but never again! Your loss fanatics! You trash! Products used:Jersey Service Value Shipping Returns Quality Date of experience: November 14, 2024I was spending $1000s a week on Auction. I received a damaged Product. They said I should have seen it in Pictures. Well it's not that easy to see. I think they should say There's Damages. So No longer will Help make Money Every Week and it is Every Week Thousands. It's Cheaper Elsewhere. Or I Can Just Buy Boxes Of Cards Or Do Breaks Doesn't Matter. This was a Test Before I Spent Really Money Date of experience: December 23, 2024First of all I didn't know my order was coming from I assume China, I don't recognize the name of the place on tracking. Tracking didn't work for 2 weeks, then it just said delivered one day. It wasn't delivered to me. I complained, they did nothing for me. Nothing... Tip for consumers:Their customer service was awful Products used:I never received anything Service Value Shipping Returns Quality Date of experience: November 13, 2024Ordered a Women's small shirt and although I always wear that size this wasn't close. I called to return it and I had to pay shipping and handling. So the shirt was $42 my refund after shipping and handling was deducted was $21. Not a bad business model. For them! Products used:Texas A&M shirt Service Value Shipping Returns Date of experience: November 10, 2024I ordered an item on December 3rd. They created a label, but the item sat at their facility for over 8 days. When the package arrived, it was the wrong item. Customer service "promised" a replacement by December 20th, but then changed their story. "Due to high volume" I wouldn't receive this Christmas gift until january 7-10! They can't cancel, can't refund, AVOID THIS COMPANY! Tip for consumers:This company SUCKS Products used:NONE! Service Value Shipping Returns Quality Date of experience: December 20, 2024People do not sign up for their sportsbook, this is a warning that they are misleading with promos and LOCK your money in once it's deposited to where u can NOT withdraw your own money unless you bet it Products used:Sportsbook Service Date of experience: December 15, 2024I ordered it with normal expectations that it would be shipped within 2 to 3 days. It was listed as in stock. Then 6 days with nothing shipped. Don't expect it fast. Got a refund and will spend it with someone who actually ships what you paid for. Tip for consumers:Don't shop there. They don't seem to care about getting your order out in a timely manner. Products used:Didn't get it. Service Value Shipping Returns Date of experience: October 22, 2024I order game programs from the ALCS, NLCS & World Series of MLB. They boxed and shipped them in a container that could have held a couple hundred programs. The pages were bend and torn on several of them, not the collector's items they should have been. They offered to send me replacements, which they did, and shipped those the same way too. They were also damaged in shipment - had a hole in the box. Told me they would refund my charge card at that point. Never got a good copy of the programs, nore have I seen a refund on my card yet. Tip for consumers:Even after telling them it should be packed better, they shipped both times the same way. Proper shipping would have made this a great purchase for me. Now, I'm just upset with it, for the price of everything on the website, they should be making sure the product is shipped properly. Products used:! World Series Program came and arrived in new condition. The ALCS program is good. Never did get a good copy of NLCS. They told me I would get a partial refund, haven't gotten my state yet. Hope it's on there. Service Value Shipping Returns Quality Date of experience: October 31, 2024I purchased a Formula 1 Hoodie for my son. He wears a size Large in absolutely everything. I ordered this "oversized" hoodie for him based on the SIZE CHART they provided for this item. According to the size chart, it should fit someone with a 42-44inch chest. I received it, and it is huge. I have a 49-inch chest and this was loose fitting on me. I wanted to exchange it for a smaller size. This is Fanatics screw-up. They will only allow me to return it for a refund (minus a $9.99 fee) and not allow me to repurchase the exact same item in a smaller size for the same price I originally paid. I even offered to send them photos of the item. I put it on and placed a tape measure around my chest indicating the 49" chest that it fits. I laid the shirt down and measured it from arm pit to arm pit. 28 inches across. That means it is 56" around. Argued and argued with a manager for almost an hour. I will absolutely never buy anything from them again. You can see from the photos, their size chart is wrong. Their mistake is now my issue. Date of experience: November 18, 2024I ordered a Tenn. Cap 10/24. I received a Tex. Cap on 11/1. They sent a replacement the same day. When it arrived, IT WAS THE SAME WRONG TEXAS HAT! I called cust. Serv. And he told me HE COULDN'T HELP ME! He said to wait 72 hours! WTF! Tip for consumers:Absolute crap! I ordered a Tennessee ball cap and they sent me a Texas cap. When I called about my wrong order they sent me ANOTHER WRONG TEXAS CAP!!! THEN WHEN I CALLED CUSTOMER SERVICE, THEY TOLD ME THEY COULDN'T HELP ME AND TO WAIT 48-72 HOURS !!! Service Shipping Returns Quality Date of experience: November 9, 2024I placed several orders way before Christmas. And Nothing has arrived! Who needs to watch... The Grinch Movie! WTGRINCH! Date of experience: December 25, 2024Giving 1 STAR is more than Fanatics deserves. I have been a customer for many years and never had an issue. I do not know if this is the new way of increasing sale or bad management. Placed an order for a college hoodie on Dec. 13. The delivery date provided was Dec 20. This is a Christmas present so the date was great. - Soon after I received an email that stated the order would now ship around Jan 6,2025 and I could cancel the order if I wanted. - Dec 15, I tried to cancel the order. After several failed attempt to cancel I used the online chat Fan Assistance (Mark). I was told I needed to cancel the order within 30 minutes after receiving the email indicating a delay in the order. The email states "If you choose not to wait, you may cancel your order anytime". *Anytime, not 30 minutes. I questioned him about the 30 minutes and all he said was there was nothing he could do. - Dec 15, while attempting to cancel the order I received an email that stated Thank you for your order. Estimated Arrival: Jan 10 - Jan 16. As you can see this has become very confusing. It appears that Fanatics is using deception to confuse the customer on purpose in hopes the customer will give up. - I guess this is a great way for Fanatics to increase their Christmas sales on orders knowing they cannot have the product delivered by Christmas. Then make it impossible to cancel the order, hoping that the customer will give up. - I am currently waiting for an email from "Back Office". I asked for a phone number but was denied. If I was a betting man, I would bet I will receive nothing from Fanatics. Please provide me wrong and fix this DECEPTION * Fanatics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Shipping Returns Date of experience: December 15, 2024Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service! Date of experience: August 16, 2024I enjoy the interface and there's a wide range of markets. My friends geo location quit working after he won big. His other sports book apps work great. I also had one of the 80 dollar referral bonuses never get paid to me. But I still come back and check the rewards and if they are good I still use the app weekly. My friend still can’t use his Sportsbook app after his big win. And I still haven’t got my 80 bonus bucks for my second referral. Reason I chose this business: I buy sports memorabilia from Fanatics like WWE gear and NfL, the promotions that run randomly are better than shop zone. Service Date of experience: May 10, 2024I ordered a t shirt. Needed a bigger size. Customer service rep doesn't know if return label can be printed out from where I'm mailing return back from. The post office. So I basically have to go and see if they can print off my return label when the rep should have that basic answer. He's suggesting go to library or some place to print off my phone. Why do I have to do so much leg work on a return? Rep doesn't have answers and very impatient. Upon returning if you choose gift card and order same item you still pay more cause if new tax and delivery. If original payment refunded $9.99 is charged for the shipping return. I don't even think I'll order the bigger size now. But thank you for the bad experience August 15,2023 * Fanatics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Returns Quality Date of experience: August 15, 2023