Find someone else to trust with your flower deliveries! Delivered Late, delivered something other than what was ordered. Sent email 30hours after delivery was made to say they "could not deliver what was ordered, pick something else"! Service Shipping Date of experience: January 10, 2025I received flowers and the weather was 10 degree. They were set outside on my deck for about 5 hours. They were not in good condition. I called and wanted them to reimburse the person who sent them. They said they could not without the giver calling. She is an older lady and I did not want to make her do it and did not want her to know they were not good. I know they must have her credit card information so didn't think it would be that hard to do. Very disappointed. Date of experience: December 20, 2024If I could give a negative review I would - I ordered a floral arrange for funeral for an employees parent 3 days before the event. I did not find out until 2 weeks after that the arrangement was cancelled and never delivered. I contacted FTD and got "I am so sorry" but we did try to contact you via email after the event to let you know). I did not receive any email notifications from FTD that they were cancelling this order and when asked why they did not call they simply stated that they sent an email. They then tried to tell me that they could not find a florist to do this because it was to close to Christmas. Then she tried to tell be that the closet florist was over 100 miles away (in a large city). Now our company looks terrible for not acknowledging a long time valued employees loss and all I got for it was "I'm sorry". DO NOT DO BUSINESS with this oversized and overpriced company that will not follow through on what you need. Tip for consumers:All customer service gave me was "I'm sorry". Waited for over 24 hours for a supervisor to call me back and they never did. Products used:none - they did not deliver and did not notify me that they would not be delivery until after the event was over Service Value Shipping Returns Quality Date of experience: January 1, 2025Delivered a day late. Ordered with plenty of time and specifically picked the date as it was on the birthday. Especially after spending almost $100 and having their fees so high. They can't get it right. Products used:Flowers Service Value Shipping Quality Date of experience: July 18, 2024They didn't deliver the flowers that I purchased on their website to my friends funeral. I had to deal with a unsympathetic foreigner that didn't understand the logic of having my flowers delivered on time, I wish This experience or nobody do not use this company Tip for consumers:Don't use FTD Service Value Shipping Returns Quality Date of experience: June 29, 2024First time using them and probably the last. Support is horrible, they don't listen, argue and a bad connection a top of that. The site is even worse. Says you can update the order but then does not provide any ability to do so, their chat never connects, tried and home and work. Just an all around bad experience. Haven't even received the flowers yet so will update to see if they at least get that right. Date of experience: April 16, 2024Wish there was a 0 stars. I ordered two dozen red roses for my wife for Valentine's Day. She sent me a text and said, "Babe, I love this thought, but... then proceeded to snap photos and text me and continued saying, "Yep, these are all bad; most of the petals are already falling off - it says they are from Colombia or Ecuador." I tried calling FTD, but there was no answer, I had to leave a message. I wish I had checked for reviews before choosing this. I'm so disappointed the most significant day to send flowers to my loved one, and FTD bombed. Now, to try to collect a refund. What crap! Do Not Order from FTD! I learned a lesson: go to a local flower store and "buy local." See what you are getting - hand them to your wife directly, not ship them, and leave them on the front door in an ugly box! Tip for consumers:Order from a local florist see what you are getting even if its a few more bucks - its worth it. This is a pain in the rear having to get a refund, upsetting my wife on valentines (she knows its not my fault) and having to waste my time writing reviews, etc. Products used:The chocolate - she said that was good. Service Value Shipping Returns Quality Date of experience: February 14, 2024I bought 2 items, a basket of flowers and a basket of sweets, days before the delivery date. They delivered the flowers first and said that UPS would deliver the sweets later, which ruined the surprise. Imagine caring so little about your customers that, in the business or surprising people on their special occasions, you just ruin a 200 dollars purchase and offer a 17 dollars refund for it. If you care about the person you buying these flowers for, buy from somewhere else. Service Value Shipping Returns Quality Date of experience: January 4, 2024Placed order for valentine delivery 1/23/23, plenty of time. Flowers have still not been delivered, today is 2/15/24. All customer service can say is "I'm sorry". NEVER, NEVER, NEVER use this service. You will be extremely disappointed, frustrated and disgusted. I'd give them less than a 1 rating if applicable. Tip for consumers:My refund had better show up. These flowers were over $100.00 Products used:NONE Service Value Shipping Quality Date of experience: February 15, 2024Ordered 24 red roses in red vase lots of money for Valentine's Day. Got some dead looking rainbow flowers in a clear vase. Quality sucked so disappointed with this company. Strongly suggest use a different company. So many other options that give you what you actually pay for. Tip for consumers:Do not use this company Products used:FTD flowers Service Value Shipping Quality Date of experience: February 14, 2024I send flowers to my wife all the time and I've had enough with FTD.com constantly disappointing me. 4 out of the last 5 times she received flowers that wasn't even close to what I ordered. And calling to complain gets you nowhere. I work hard for my money and expect to get what I pay for. Apparently the florist they use really don't care what they send out. I won't be doing business with them any longer. Service Value Shipping Quality Date of experience: March 8, 2024FTD is a joke and they're completely unnecessary in 2023. They've $#*!ed me over so many times, I kinda blame myself. Flowers NEVER look like what's advertised. This time they never delivered the flowers. In order to help us, they took $10 off. What the $#*!? How about free since the birthday is over? What a joke. If I could snap my fingers and FTD winked out of existence, I would. Date of experience: December 9, 2023I am: - Retired Air Force. - Mother is 78. - This attempted transaction was intended to celebrate her birthday. 7 times I attempted to purchase flowers today and the following results occurred: - card was declined and a suspicion of fraud hold was enacted x1 - FTD would not accept my card. X4 - FTD asserted that billing & shipping addresses were required to be the same x2 This was not an insufficient funds or a bank error--I spoke w/them and they identified the problem as FTD. The unnecessary website malfunctions are a direct reason, why flowers will not be delivered today. The grand total time wasted was apx 66 minutes. I've have bought flowers from FTD previously and never had problems, however this will be my final interaction w/the business. For future customers, I strongly recommend, www.teleflora.com, I purchased my flowers in under 3 minutes. Service Date of experience: February 10, 2024Delivered a day late but my mother in law loved it anyway! They offered a $10 refund for delay. I was not thrilled but she was~so overall they get 5 stars. Date of experience: May 12, 2024I ordered flowers to be delivered on St. Valentine's day and they never arrived. I called customer service and was told that they would re-deliver not the next day but two days past Valentine's Day. Since the weather was going to turn very cold in the evening and the recipient wouldn't be home in the evening, I asked them to be delivered between 9:am and noon and was told they would make every effort to do so. It's now 4 pm and there has been no delivery of flowers and it's going to begin snowing in a few hours. All they do is apologize and that doesn't change anything. They cannot be held accountable unless people stop using the service which I recommend. Products used:flower delivery Service Value Shipping Date of experience: February 16, 2024The most incompetent, irresponsible, and disorganized company that I have dealt with. They run their business on lies. I needed flowers delivered for my anniversary, they told me they confirmed it would be delivered that day. 8PM came along, still no delivery, went back to customer service chat and was told "don't worry" and that the flowers would be delivered the next day. I was also lied to earlier by another customer service rep stating that he confirmed with the florist would be delivered. Meanwhile, the florist said they tried to make a delivery, even though my girlfriend was home all afternoon and never received any type of delivery attempt or anyone showing up on the doorbell camera. Complete lies and nonsense. STAY FAR AWAY FROM FTD. Date of experience: September 28, 2023A day late and a dollar short. So to speak. The roses were supposed to arrive on 02/11/21 for my daughter's. They came after dinner the next day. They looked like a child put them together and had damage because they sat in a truck frozen for 3 days. The flowers won't come from your local florist. Ours came from Kentucky. We live in Pennsylvania. The card that comes with it is a piece of paper folded multiple times and typed about the same size as the font that you are reading now. Baby's breath doesn't come with the arrangement either. If I compared Walmart flowers to these. I would buy from Walmart all day long. What a disappointment to say the least. My poor girls. So embarrassed. Lesson learned. Never again. Tip for consumers:Buy local Products used:Flowers Service Value Shipping Quality Date of experience: February 13, 2021Order Flowers for my Wife's Birthday. They were finally Delivered, came way late and the Birthday celebration was over. Also to top it off the arrangement was missing a Rose. Please do not use this service Date of experience: March 24, 2021FTD takes your money first, promises a delivery date & then figures out whether they will deliver your flowers whenever they feel like it. Or not at all, and then they don't tell you until days later! They are horrible; use any other company. Service Value Shipping Date of experience: June 19, 2023I ordered a flower arrangement for my girlfriend two weeks before Valentines Day. I selected Feb 13 as the delivery day. They emailed and said they couldn't deliver on Feb 13 and said they would deliver on Feb 12. That date also worked. Now, on Feb 15th, the flowere still hadn't been delivered. I called and finally made my way through the automated response web and got a real person. She informed me their local florist had run out of flowers and couldn't fill the order. I was given the option of FTD trying another florist in the area or cancelling my order and receiving a refund. I chose the refund and ordered a replacement at 1-800 Flowers. Now, why didn't FTD try and alternate florist and why didn't FTD inform me there was a problem? I will never deal with FTD again. They suck big time. Service Value Shipping Quality Date of experience: February 15, 2024I ordered flowers for my wife to be delivered on a friday. First thing flowers were ready until, monday, then they told me that they don't deliver where i stay, then when i went to meet the lady the order was wrong, wrong size wrong colors. So i called the contact info online a week ago and nothing... no refund or redo or anything. So in short stay away from eflowers and use 1800flowers Date of experience: November 6, 2017I ordered flowers for my daughter on her first day of work in her new professional career. Not only were they like the picture, they were an excellent buy and delivered within 3 hours of my purchasing them online. Date of experience: March 21, 2016I paid almost double the price ($134.95) to upgrade to their 'best' product which was a bad decision on my part. In terms of some value for money, an upgrade to the 'better' product version might be a better option to select when ordering flowers through the FTD webpage. Buyers be aware. I was also disappointed that the birthday girl only received one of the five balloons that I had ordered ($30.00). I requested a refund for the balloons not delivered... no response yet. Total amount paid: $197.24... consumer RIPOFF... what do you think? Tip for consumers:Don't upgrade to their best product version. Products used:The flowers. My order was processed in a timely fashion. The birthday girl was surprised and loved the flowers of course. Service Value Shipping Quality Date of experience: June 7, 2020Ordered a bouquet of roses and prosecco for mother's day. They arrived as planned on Saturday, looking great (my mum sent me a pic). International ordering was simple, just pick your country and they show you what is available to order. All you have to do is pick and follow the prompts. Date of experience: May 16, 2018Ordered flowers for my Aunts birthday, premium arrangement paid $100.00 the florist FTD used sent a vase with barely 15 flowers. They delivered the flowers 2/7/2022 I called the same night to complain and asked for a refund, I received my refund 2/10. Happy Customer. Tip for consumers:when sending flowers ask about reliable florist in the area Products used:flowers - florist contracted by FTD FTD would not give me the florist information Service Value Shipping Returns Quality Date of experience: February 10, 2022