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GetARoom Review
I had an issue with billing and their customer service really went above and beyond to help fix the problem. Thank you!
Tip for consumers:Always READ the cancelation policies
Service
Value
QualityAfter a misunderstanding customer service was able to rectify my situation and give me a full refund!
Service
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Returns
QualityI had an issue but I could not figure out and didn't understand what was going on. After leaving a review, the customer service representative called me and walk me through why things happen the way they did and also listen to to my concerns, and very promptly came up with a solution. Based off of the customer service she provided I most definitely recommend this company.I wasn't aware I was calling this type of service till she offered to help me find another hotel. My operator, I apologize I don't remember her name, went out of her way to help me. I wanted a hotel with room service and accepts dogs, she searched for one for about 30 minutes but wasn't able to find one with room service. Not her fault, but COVIDS. So instead she found me the cheapest yet comfortable. I couldn't have asked for better service.GETAROOM website offered the lowest hotel rate online for an Elevated Two Queen Beds Renovated room at the Strat Hotel compared to Trivago, Priceline, Travelocity, Trip Advisor, Traveluro, and other travel agency websites.
Further, GETAROOM was "honest" to include information about a Hotel Resort Fee and the "exact" amount the hotel will charge per night. This is my 1st time to make a reservation via GETAROOM. I am impressed by their integrity, professionalism, and dedication to provide the best hotel rates online. Godspeed!Convenient & simple. They provided the information I needed & an easy way to book my hotel.
Reason I chose this business:
It was one of the top options that popped up in googleSo easy to reserve a room! Great site. I booked for the wrong day at first and it was incredibly easy to cancel & rebook.
Reason I chose this business:
It was what the hotel google search sent me too.May appear the cheapest when you do a search for a specific hotel/date, but always check prices include the VAT - not an issue for businesses who can reclaim the taxes but in the UK, we are used to consumer prices being quoted as including 20% VAT. There may also be a "service charge" bumping the costs for the privilege of routing your money via the US. Having said that, Getaroom customer services were very responsive when we complained so that brings the rating back upWe booked a 2 night stay and they quoted a good rate for the room and even though they tacked on an extra charge and called lt Tax, they quickly refunded the charge after I enquired about the charge. Thank You GetaRoom.
Tip for consumers:You might need to enquire if there are any extra charges added.
Products used:Hotel Booking
Service
Value
QualityBooked easy after searching countless on other sites for rooms. I also received competitive rate on a holiday weekend.Booked hotel for New York in June and had contacted them in regards to changing my booking. They came back almost instantly to state I had to cancel and rebook. However my hotel in NYC is closed due to coronavirus and is not open on my booking dates. I have contacted them 3 times looking for a change to 2021 or a refund. They have come back to me within an hour with a call, an email and then confirmation of refund, and already processed my refund. Great service thank you.Thank you for your assistance. Nicely done across the board.
Reason I chose this business:
Meets needs. Proximity to destination.Simple to use platform. Great prices, especially, considering it is the SUPERBOWL weekend. I would highly recommend using this website to book future rooms.Room was advertised as 93 dollars. Only after booking and paying did I see a 51 dollar "tax recovery and other fees" charge. Kristen did make this rate better by knocking off 40 dollars
Thank you
Value
ShippingGreat so far --- as long as there are no problems the day of my trip I'm happy!Booked a room for a friend on my card, was told repeatedly by getaroom that no card was required to check-in, just a name and reference number, not the case, my friend could not check in as they did not have a credit card so they had to go somewhere else, tried to get a refund from getaroom and they refused. Actually, they would not even connect me to a manager-"none available", complete nonsense. DO NOT USE THIS COMPANY!
After posting this review, the company contacted me and resolved my issue very professionally and quickly. Very good follow-up and customer service.Made a mistake on booking. Called immediately back and they were not able to help me at all.
Shlould be illegal.Easy and efficient. I enjoyed the experience and would highly recommend it to anyone who dreads internet booking. Thanks.
Reason I chose this business:
It was easy to access and get tooGreat experience. Great. Great. Great.Best deals for me and easy quick booking plus VIP discounting which I greatly appreciate. My #1 3rd party site for hotelsEasy and fast plus cheapest deal as usual. Rehlat didn't come through, even increasing my price, and upon calling, I got hotel booking direct for this property vs 3rd party, so I don't know what that was. I know payment never completed as same 1 did days prior, so I saw getaroom had their same initial prices plus my member discount, and it worked. Financial institution noticed nothing trying to come through, and now I got text for help booking, but believed to be direct property. No way. Whole point is to save via 3rd party vs direct. Rehlat is a? To me now, esp considering same card used to book here days ago no problem
“Direct site discount and long time user of getaroom”
March 14th, 2023
Verified purchase
• Previous review
Direct site discount and long time user of getaroom. Prices usually cheapest here out of 10s of other sites. No fluff. Member here
“Easy site navigation & top prices for best savings...”
August 22nd, 2022
Verified purchase
• Previous review
Easy site navigation & top prices for best savings on deals
“Easy to book and great rates”
August 19th, 2022
Verified purchase
• Previous review
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yunxuan y.
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“High service fee was charged to my booking, cancelled booking and received refund”
September 20th, 2023
Below issue has been resolved by customer service representative, thank you. "Getaroom charged me high service fee that I did not agree to. After receiving my booking confirmation showing the high service fee I cancelled the booking right away. However their cancellation policy does not offer partial or full refund. I contacted customer service about my situation and and have received help"
Products used:we did not use the service/product