I placed two orders with this company. I had to return a couple of items from both orders. I never received a refund! $70 worth of clothes they got back but did t refund me for! I emailed several times. I tried to call several times. I submitted a BBB complaint which they never responded to! Radio silent! Aweful, Aweful company! Tip for consumers:Don’t! Products used:Shirts Service ReturnsSo I ordered two items only difference between them was the color. Orders on April 26th and received one of the items on April 30th. Not bad. But the app is saying both items were delivered, which they weren't. Packing slip only has one item. The worst part was I waited 1 hour and 42 minutes on hold for them to tell me that the second should come in a few days. If you don't receive it call us back. I have been ordering from HauteLook since 2013. This will also be my last time.I have been a Hautelook customer for probably about 10 years and always felt as though I was getting good deals, but lately I have ordered something and then I googled the item and have found that I may be saving 1 to 5 dollars. The retail prices are being hiked up. That does not make me really happy so I guess moving forward if I order I'm going to Google the item 1st and see if I can order it directly from the manufacturers website. If that is the case then I don't really need to go through them. I added a picture of a Tissot watch I just ordered. Found the same watch on the Tissot website for $197.50 and I bought it on HauteLook for $196.97. Not a great dealItems were as described and nice quality, but If you need quick shipping, you may not want to order from Hautelook.I purchased 8 pairs of shoes and 5 clothing items 4 weeks ago. 3 pairs of my shoes are "in transit," but there are untraceable, meaning Hautelook made a shipping label but never handed over to UPS. I've called the customer service number 3 times and have waited over 20 minutes only for my call to be hung up. I've tried several times to use customer service live chat, but that isn't working either. With their return policy being 45 days this is becoming a nightmare.Ordered 2 items... only received one but paid for 2. Sent 4 emails no response. Tried calling but mailbox full. THIS IS A FRAUDULENT COMPANY... DO NOT BUY FROM THEM. CUSTOMER ASSISTANCE NON EXISTANT. WISHED I HAD READ ALL THE NEGATIVE REVIEWS. WIL REPORT TO BBB. Tip for consumers:DO NOT BUY FROM THIS COMPANY......POOR CUSTOMER SERVICE, DO NOT RESPOND TO EMAILS, ORDER 2 ITEMS BUT ONLY RECEIVE ONE ITEM WHEN PAID FOR 2. THIS IS A FRAUDULENT COMPANY. Products used:kimono Service Value Shipping Returns QualityI love finding items from the brands I love at great prices, but I also find new designers on hautelook.com. I also appreciate the convenience of returning items at any Nordstrom Rack if I need to do so.This company pushes you toward ordering a size thats supposed to be correct but isnt. I ordered and received a pair of booties that were at least 1 to 1.5 sizes too small. I returned them and per their own policy if not refunded within 10 days, no matter what, I would get a FULL REFUND. You normally do not get a full refund. I paid for return postage per their instruction and they still charged me for return postage, I started this endeavor in Jan and today, April 8, I just now got a refund and NOT the full refund per policy. Their email is a non-working email. They are unaccessible. Do not order thru paypal either because they won't help. I am attaching a photo of my cost, not to mention the return postage and my final refund. I am out at least $20 and its their fault for poor sizing recommendation.I actually love Hautelook. I mainly buy kids clothes from here, and I think it is awesome that they have a return policy, which is so important with children. You really never know how things are going to fit, especially if you're trying new brands -- as Hautelook often showcases brands you may not know about. Their shipping takes longer than other flash sales sites, but I really don't mind. And I've never waited more than 3 weeks for anything. I have never had a bad experience buying or returning merchandise.The only time so buy from HauteLook.com is when they have flash sales for a couple jewelry designers I like. So I am buying merchandise I am familiar with. I have had fairly good experiences buying from them, although I really hate the way your shopping cart times out. The thing to know about these flash sales (and this is true for all outlet sites like this) is there are items that are truly on sale styles from previous seasons, or designs that have been discontinued and items that are made for specifically for outlet stores and flash sales. I have not bought fake goods from hauteLook (that I am aware of), but when you see the same items appear on each and every flash sale it's a clear sign that those are the "fake sale" click bait items. So you need to know your merchandise. I have returned items to HauteLook without any problem, and have gotten my return shipping paid for when something was damaged in shipping.I recently bought shoes from Nordstrom Haute and iam very disappointed. I wore the shoes 3x and the straps broke on one of the shoes. The sandals are cute and I got them because my sister had a pair but she ordered hers from DSW. I wish I would have. The shoes definitely weren't worth $ 50 more like 14.99.STAY AWAY FROM THIS COMPANY! READ THE REVIEWS, THEY ARE CORRECT! I am having a hard te with a return. I ordered from 1 company, another made the product and it came from a 3rd company? Confused? Try to get a refund, IF IN THEIR EYES ITS IN PERFECT CONDITION! Tip for consumers:No refund and their products are cheap! Don't do it! Products used:It was a long "fake sweatshirt" material. Service Value Shipping Returns QualityI have been shopping at HL for years, long before Nordstrom Rack bought it. I love it. Recently, they changed a website feature. It used to be that if you were browsing a paritcular page, you select a size and/or color to narrow the search. Then, when you click on an item to look at more detail and perhaps add it to your cart, when you come back to the page you were on, your settings were still in place and you would be taken to the location on the page where you left off. Awesome. Now, when you return to the page, your settings and location are gone and you're starting over at the top of the page. This is so frustrating. I like to browse quickly in the morning sometimes and I've often made purchases that way, but it takes so much longer and is so irritating that I no longer do that. I'm a HL freak and my friends and daughters know I get skin care and all my clothes there and have for years. Now I'm less inclined to shop because of this change in their website. I find myself shopping less and less on the site.I received an alert from Experien that Hautelook had accessed my email and were trying to get my password. Be warned.Bought a pair of slippers. Was charged $7.95 for shipping. Slippers arrived and were too small. HauteLook charges a fee to return the slippers and another $7.95 for shipping for the new size. The total shipping charges would have been in excess of $22. I chatted with customer service to explain I was trying to exchange the slippers for a bigger size and they were unhelpful. Simply told me to avoid a return shipping charge to bring the slippers to Nordstrom Rack, in the middle of a pandemic on Black Friday. They also indicated I would still have to pay $7.95 for shipping for the new size, so still a total of $15 for shipping a pair of slippers. Terrible policy and terrible customer service. I will be returning the slippers and not purchasing anything further from this online store.This site is defunct and now it feeds to Nordstrom Rack which is FAB-U-LOUS! NORDSTROM IS THE BEST! MY OLD Review: This is not a scam site, but they are not serious about having the lowest prices. You have to do your homework before you purchase as they dont price match with other online sites like their parent company. Sometimes Nordstrom proper has cheaper prices. I search this site because they do have fantastic items and good prices, but you have to really work the site. Yes, they will over sell and cancel so you have to be prepared for that botched element of the site. Coach does the same thing. Tip for consumers:Nordstrom and Nordstrom Rack are the best! Products used:Everything. I often do not have to make returns with them.Ordered two nice shirts March 31, April 12 I get two emails, one shirt was shipped, the other is cancelled because they ran out I guess? After two weeks of waiting that's just b. S. right... well they refunded the cost of the shirt. Tax. And shipping to my gift card I used but stupid me I had thrown it away already so 30 dollar lesson for me! If you just have to buy from these shady people, at least keep all your info with you, because you most likely will need it, after 2 weeks of course.Ive personally had several issues with this company and online ordering. Them shipping wrong items constantly... the app is inconsistent and difficult to use. Cant shop the web page unless you have the app. Ive even heard they have been closing a lot of peoples accounts too... which is really bad for customer loyalty and disappointing to hear. I have decided not to order from them again. Too many other good option online now days. Other companies do it way better.Ordered on the 30th. Waited for a shipping receipt that never came... Finally called on the 3rd. They acted confused and said I would get the shipping info the next day. Three days later I got the shipping info but they didn't even give the order to fedex until over a week after that. Long story short... ordered on 11/30 and didn't get my package until 12/12 because it sat in Hautelook's warehouse almost the entire time! Tip for consumers:Use Amazon, Zappos, or some other company to buy shoes and apparel. Products used:Shoes Service Value Shipping Returns QualityThis is happening more and more with FACEBOOK SPAMS! Everyone needs to write FB and tell them to stop with their spamming because it is compromising my e-mail address and my credit cards. I have had numerous AMAZON CHARGES ON MY CREDIT CARD SINCE THIS SHOWED UP ON MY CREDIT REPORT! I have no idea who this company even is! Never placed an order with them!Got an email saying i return too many items. Sure, but I keep a lot of them also and I return most of them to Nordstrom Rack. I have been a customer for 10 years and have spent a bunch of money on items I actually kept. I can't believe this company. They are going to lose so many customers... it's impossible to shop online on their flash sales and not return items.In an attempt to save on shipping fees, I thought I could order all of my items from Haute Look and do a price match with Macy's. I followed instructions given by the second rep I talked to (as the first idiot said they don't price match at all) and proceeded to place my order. I called back the next morning and was told to email the screenshot. I proceeded to do that and was given every excuse they could make up on the spot as to why I couldn't be credited the difference. My size wasn't in stock AT THE MOMENT, the sale was no longer on at Macy's, blah blah blah. If I had seen this site first, I would not have placed the order at all. Being a subsidiary of Nordstrom I expected the best! I got the worst.Exactly what Amanda K. Said. I am a Nordstrom card holder and Hautelook cancelled my account with no notice (no letter or email) due to my purchase to return ratio. I had to call them to find out after I wasn't able to log into my account today. I shopped with them exclusively for almost 10 years and spent tens of thousands. Like any consumer shopping online, I would purchase multiple items and sizes and return what didn't work to my local Nordstrom Rack. Because the events only last for so many days, it's not like you can go back for an item if the size you purchased doesn't fit. So fine, change your return policy and let customers know they need to keep a certain percentage of their order so they can be more selective of their purchases. But to make this rule and then blacklist everyone who violated said rule before it was even effective?!? Absurd. Nordstrom has lost a loyal customer and credit card holder.HauteLook is a pretty decent site. I've ordered a pair of Keds for an extremely low price plus, they were promptly shipped to my house. I occasionally look through their site to see if anything catches my eye but usually it's just repeats from a couple weeks ago. For example, Jessica Simpson hair extensions are almost always for sale. I wish it wasn't selective rather, like an online department store.Hautelook has some really high quality merchandise at low prices. I have ordered a couple of times and not received the items because they don't get the full order -- however, on those rare occasions, they have given me a credit to use towards future orders. It hasn't happened often, so overall I am very pleased with getting some of the same items that I have seen on Nordstrom a few months later at a substantial discount.