After buying an umbrella on PIER1 last summer it broke within days. I spent weeks trying to contact customer service. NO RESPONSE. As the new owners took over I was able to get in contact with responded. What an incredibly rude and degrading response. Especially from a new company trying to achieve returning or new customers. More than perplexed and disappointed. Tip for consumers:DO NOT SUPPORT THIS STORE Products used:Umbrella Service Value Shipping Returns Quality Date of experience: July 9, 2021I bought 2 wreaths for the door online no packing just thrown in the box. Flowers and leaves all broke. Up. Bought some hanging lights that are generated by the sun and don't work. Nothing returnable cause no one cares about the past 6 yrs spent thousands dollars supporting your store and now it's all crap and nothing can be made right. Your new store after bankruptcy ends will get. One of my business. Terrible PR How terrible for the people who supported u when times were good Bad send off to the people Date of experience: September 9, 2020This company probably is on the verge of bankruptcy. We're one of their suppliers, they haven't paid us since last August. We stopped ship for them. According to their website they don't do refund, the customers who have a pending order with us haven't get any money back yet. They are on our collection agency's list. If you want to place a order on their website, make sure if you can get a refund if they can't ship your order. Service Value Shipping Returns Quality Date of experience: January 23, 2023We bought a diner set at Pier 1 and before buying got several reassurances that this set was a legacy set and would be carried by Pier 1 indefinitely. We bought it long before they shuttered their stores. As luck would have it, we lost a dinner plate and they have discontinued the line! We trusted Pier 1 to maintain the pattern because nothing is more frustrating than to lose a complete set of plates, small plates, bowls and cup due to breakage. Don't trust this company to keep their word on anything... wasted hundreds of dollars! Tip for consumers:Don't count on them keeping any stock for continuity items Products used:dinner plates and companion pieces will need to be replaced Value Quality Date of experience: March 15, 2021I was excited to learn that Pier 1 would at least be maintaining an online store. That is, until I looked at the offerings on the site. Clearly this is not the same company nor the same merchandise buyers. I have spent years purchasing wonderful and unique products and gifts from Pier 1. Very disappointingly, the current selection (and pricing!) is poor, not to mention boring. It's just sad. Date of experience: December 7, 2020First I want to tell you about KAREEM, our server, From the moment she introduced herself and flashed that beautiful smile, She got me. I said to my husband she gets the biggest tip tonight good was delicious by the way. KAREEM was friendly, professional and ready to serve always asking us. Are you ok? Can I get you anything.else? What a pleasant young lady. I give Kareem a 10+10+10+10+ 10. This happened while we were Dining. So after wards we went to the bar. We sat there about 10 min before one of the servers respond as a matter of fact my husband had to ask to be served. As we sat where someone else was and they ate. That garbage stayed in front of us for a good 30 min before before it was moved. I am disappointed with the bar staff, no courtesy. Staff seemed preoccupied with other things. I give the bartenders. 5. I would definitely go back to pier 1 though. With people like Kareem there I definitely would go backbelow was garbage that previous guest left Date of experience: December 28, 2022I bought a gift card and they now won't accept it. How is any person to know they suddenly won't accept it >>? GRRRRRRR I went in to use it at local store and was told they stopped accepted them and they cannot honor. This is AFTER I had ordered something online and they cancelled it on Pier 1 end for no reason. It was a store pickup even! And they had them in stock.! How would the general public know they suddenly can't use their gift cards!? If you are having this same issue please do yourself a favor and file a claim against them. Suddenly Pier1 is doing online shopping again when just 2 days ago we could not do online. Fishy. So here you go: https://dm.epiq11.com/case/pier1/info Date of experience: September 2, 2020They would not cancel an order a few minutes after I placed - an overpriced desk that I had to assemble made from particle board. They called it wood in the description then after a few clicks saw it was fake. I noticed and called to cancel and they sent anyway. They would not issue a refund when I sent it back unopened same day. I paid the high priced shipping costs and the would only give me store credit. I cannot find one thing that I would buy there that isnt cheap junk. Tip for consumers:cheap junk Service Value Shipping Returns Quality Date of experience: April 23, 2021I ordered 2 wall art pieces. 1st one, a stretched canvas, arrived with a small dent on edge - before it was boxed! The 2nd one was delayed. I contacted them 2x, to cancel the order. No response. The 2nd piece made of metal arrived. It is very poor quality. RUN FROM THIS SITE! These are not the Pier 1 products from the previous owners. Tip for consumers:Do not order from this company! Products used:I will keep the stretched canvas with the dent Service Value Shipping Returns Quality Date of experience: June 27, 2022I order two wall deco/pictures March 01,2023.I contact Pier One,March 15,2023 to get a order status, it took several emails to find out the items were no longer available, however I never spoke to a person(the customer service number is not valid), the email is computer generated...I am trying to get a refund, the computer offer me a store credit, which the store policy is store, within 30 days of receiving your order...I NEVER RECEIVE MY ORDER. I will continue to fight for my refund... Information, the items were still available on Pier One shopping site. Please think hard before ordering from Pier One...unsatisfied customer Tip for consumers:Think hard before ordering from Pier One Products used:Never received the products/items Service Value Date of experience: March 25, 2023Service is unexistent. I bought bed+ nightstands and painted the room accordingly to this bedroom, bought shades as well in the same colors. In my order it said "preparing" forever... and in fact it still says so... I asked and then I was told I would never get this item due to shortage. I was offered others. When I claimed for refund plus some compensation (for the wait and for the money spent on painting and shades) I was told I would get the refund. Nothing til today. And today I was invoiced with a membership I NEVER ASKED FOR! Unbelievable. Still fighting all this. Tip for consumers:Don't buy there. Products used:Same at another place. Service Value Returns Date of experience: October 6, 2021I drove from the neighboring town to The Greenville SC store. I arrived at 6:55 PM and the store closed at seven. I walked in with my receipt from the store in my town because I needed a couple of more items that this store had but they would not answer their telephone therefore I couldn't call them and ask them to go ahead and place the order and let me purchase and I will pick up on a Saturday. It's about an hour drive for me to this store. So I drove very fast and pouring down rain and made it in just under an hour. Walking in knowing exactly what I wanted the store manager "KIM" was very rude. I said I'm sorry I know it's almost closing time but I know exactly what I need she said and you walk in here at 7 o'clock VERY rudely. I have always loved pier one and have always gotten great customer service guess she's having a bad day but I sure would not recommend her as a customer service rep or manager in any retail store. Date of experience: June 4, 2020Review Better Business Bureau (BBB) before you do place an order at Pier1. You will not hear back from these folks for weeks and months after you place the order. Their policy include "No Cancellation", while you are stuck, waiting for your order for months. Tip for consumers:Review BBB.org before you do business with them Products used:Order bed, never received Service Value Shipping Returns Quality Date of experience: December 15, 2022Message and PO - tells you what to call and an any time text service # I have tried the all plus you stay in a que watched 3 shows while waiting when their message said 20 minutes never answering only playing music. Every service the message tells you to use drags you out. They have no answering service. I received a package from them and the item that was most important was stolen. Box was open one item and PO was missing my order on line showed full order was complete and charged to my credit card. Pier 1 should be ashamed at how badly they are handling and misleading customers at this time. They seem to take orders online but mislead customers in handling problems. If people can fill an order and ship it surely some one can do customer service. Disgusted! You deserve to go out of business. Date of experience: April 22, 2020Pier 1 was a favorite place of mine to shop 1 or 2 decades ago. My impression now is that their items are more commonplace and not as unique, while their prices climbed higher. Not much to interest me any more. Date of experience: April 16, 2017I visited this site tonight because I am searching for a special frame for a picture I recently got. Years ago I went to Pier 1 and purchased candles. There candles smelled so great. I love this store because they have so many really neat things. While I was in the store I thought that they were a little bit expensive. After I bought a few things from them I kept going back over and over for years. I bought rugs, wall accents and an adorable figurine that I still have to this day. She was a little indian girl. This store has great quality items. There merchandise is good quality. I love just going in the store because they have such a wide variety of different things. Things that other store don't have. So if you like different types of decor, or unique type furniture, rugs, candles, wicker and a whole lot more. Check them out there neat. Sincerely, Lorraine W. Date of experience: May 27, 2011Great looks and feel to everything in the store, however, it is just too pricey. All I can think about everytime I see this store is that I will never buy anything from it because it is all overpriced. A little crafty store hopping and you can find everything for less than you would find here. Yes some items are exclusive and nice but the price murders any desire to acquire Pier 1 goods. Date of experience: August 10, 2015I have been updating our home and started looking at pier1 for some of my changes. I shop online and free shipping to my local store. If I do not like the item, they will refund in store with out a problem. The quality and customer service has been great. Date of experience: April 26, 2018I'm officially old now and this place isn't what it used to be. No more cutting-edge decorator items at decent prices. There's some nice stuff there, but it could be found just about anywhere. I remember the East Indian batiks of old, handcrafted decor from all over the world (not just China), dishes that sang, never before seen stuff. Date of experience: July 27, 2015Pier 1 is a favorite of mine (and many of my friends)--personnel are always helpful and lots of cool stuff to choose from. This is my first experience with online purchase from them and it was a great experience. I made a big mistake but they handled it like pros. I received several packages one day and assumed they were all from another store. I called Pier 1 and told them I had not received the lamp I ordered. No problem---they sent me another immediately, no questions asked. Amazing. Then I opened the packages I had and discovered one contained the lamp I had ordered from Pier 1. I felt like an idiot but the customer service rep at Pier 1 was fantastic and simply issued me a new label for the second lamp package and UPS picked it up. Not once did the rep question my motive in requesting the second lamp, she accepted my word without a fuss. Her only goal was to make me a satisfied customer---goal achieved plus some. I remain a fan of Pier 1 in all its branches. Date of experience: April 12, 2018I placed an order order on 3/27/19 for four chairs and four cushions with white glove delivery. The chairs were delivered without the cushions and no one is answering any of my emails, chats or phone calls. Is this because the company is filing for bankruptcy? Date of experience: May 7, 2020I've ordered 14 items from Pier1 for summer in the last month. Out of the 14 two items were cancelled and when I went to the store to pick up 6 of them, I was told they were out of stock. Except I paid for them online so they would be there when I arrived! Then you call customer service and the wait is 20 mins to speak to someone? Live Chat is 10 minutes but if you even minimize the window during the wait you are logged off the chat wait line. I'm not going to ever shop at Pier1 again. I feel like way too much of my time has been wasted and the lack of customer service and reliable stock is unacceptable. Date of experience: July 14, 2019Customer service at the Leesburg site was woefully lacking. We were told for "security purposes" we could not place our order over the phone, and also that we had to come in to the store to place the order for it to be shipped (at no cost to us) to our Florida home. Since when can one not place an order over the phone? I was able to order the lamp on-line, received the 25% discount currently being offered, and also got free shipping as the total purchase price was over $49. We would not have bought this lamp if we had not been able to order it online. To quote Julia Roberts in Pretty Woman, "Big mistake! Big! HUGE!" There are plenty of other Pier 1 stores in our area; the Leesburg location just lost my business forever. Date of experience: June 23, 2019Great place for gifts for any occassion. Even a coffee mug for a co-worker is special here and well priced. Furniture is a bit high and looks trendy, but not built for lasting. Mirrors and other items unique, but trend based. Not too many rugs. Alot of table decor, wall decor, room scents, pillows and small gifts that are unique. Date of experience: February 9, 2016This place has so many different cool things, from rough peeps to rich look down on us rough but soulful kinds, we all can find what makes us feel great! Date of experience: January 30, 2017