Hay House is a respected and leading publisher in self improvement and metaphysical/healing books. Their books, online classes, and various interviews are informative and thought-provoking. They recently had an offer where one could get a copy of class sessions, etc. from their summit conference. I had a little problem related to the imminent purchase of their sessions through a special offer. I spoke with Rosa about my problem, and after she understood my concerns she came back with a completely satisfactory resolution. I originally was concerned that I'd have to jump through hoops to resolve my problem, but not so. It's a rare treat when the quality of a company's customer service matches the quality of their product.The website to Hay House - the child of the unforgettable, great luminary Louise Hay. She was a beacon of life for me. Her audio affirmations saved me once from great troubles. One star less because the old site ran better, new one's too heavy.