I was notified 2 of the 3 bras I ordered had shipped. When the package finally arrived only 1 bra with a note the other was damaged and didn't ship. In the meantime I was charged for both. I emailed them from their website Saturday September 21st and received an automated response. The response said they would get back to me shortly. On the website I think it says within 48 hours. Nothing by Wednesday Sept 25th so I called and waited 15 minutes before leaving a message. It is now a full week and 2 days after my original email and still nothing. I am fed up and want a refund for the 2 bras that are now limbo. Products used:1 bra * HerRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Quality Date of experience: September 30, 2024I was notified 2 of the 3 bras I ordered had shipped. When the package finally arrived. In the meantime I was charged for both. I emailed them from their website Saturday September 21st and received an automated response. The response said they would get back to me shortly. On the website I think it says within 48 hours. Nothing by Wednesday Sept 25th so I called and waited 15 minutes before leaving a message. It is now a full week and 2 days after my original call and still nothing. I am fed up and want a refund for the 2 bras that are now limbo. Date of experience: September 30, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.setConfig === "undefined" || typeof app.review === "undefined"; }, callback: function() { app.setConfig({isAjax: false});app.review(); } }) (function(w) { function go() { (adsbygoogle = window.adsbygoogle || []).push({}); } if (w.addEventListener) { w.addEventListener("load", go, false); } else if (w.attachEvent) { w.attachEvent("onload", go); } }(window)); loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Joanne C. Washington 1 review 0 helpful votes Follow Joanne C. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Poor Customer Service” October 4th, 2024 Verified purchase Only part of my Order was available for shipment. I have tried to contact the Company through their Website on two occasions to find when the last item would be shipped but have had no luck. I received a Message that I would receive an e-mail but it has never arrived. I understand delays are common and are acceptable. What is not acceptable is poor Customer Service. Date of experience: September 24, 2024UPDATED 10/25/24: Received a response to my previous 2 star review on the not great experience I had ordering, and Jacqueline Wells in their customer service department reached out to explain the situation thoroughly. Much appreciated, so i'm updating my review to 4 starts just based on the time she took to explain the reason my initial experience was not so great. Date of experience: October 8, 2024Excellent inventory with a wide selection of lingerie at most price points, HerRoom provides a pleasurable online shopping experience. Check out is speedy and the items are shipped in secure parcels that prevent damage. I've shopped with them for years and will happily continue. Date of experience: August 26, 2024The site is exceptional and outstanding and I love the descriptions which gives you a very accurate description of all their merchandise. Customer service are warm, accommodating and care deeply for their customers. I highly recommend this website. Date of experience: September 30, 2024Shopping experience is always a pleasure. The site's descriptions and accuracy are spot on and just brilliantly written. Customer service is always attentive and caring. Date of experience: November 10, 2023 “Great Experience Always” November 25th, 2022 Verified site experience • Previous review Every item is in pristine condition and shipped to perfection.The website's photos and descriptions are precise and look exactly if not better in person. Customer service is always helpful and accommodating. I highly recommend this company! Date of experience: November 25, 2022 “Always Consistently Great” November 20th, 2019 Verified site experience • Previous review Love the website, the merchandise, the way HerRoom makes you feel extra special with little gifts like free shipping, or a $20 gift certificate or percentage off merchandise. They are truly one of the nicest vendors around. Date of experience: November 20, 2019 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Colleen O. Pennsylvania 1 review 0 helpful votes Follow Colleen O. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Read carefully” October 21st, 2024 Verified purchase Did not read carefully and found it easy to confuse the lined verity with the unlined. I am happy with the lined ones. Will be returning the unlined. Date of experience: October 9, 2024I've only ordered twice from her room, but each time I am kept up-to-date when there isn't backorder and usually it is shipped earlier than stated. I have been very satisfied dealing with this company and their products are wonderful. Date of experience: September 30, 2024I ordered 10 pair of 100% nylon size 5 underwear after a lot of searching and reading reviews. After placing the order and being fully charged and expecting to receive the underwear, I was notified of a lengthy delay. In other words, I was sold underwear that was not in stock! That should never happen in my opinion! When the package arrived 5 weeks later, the fit was huge so I returned all of them and had to pay $9 shipping at the post office. The entire experience was terrible. Date of experience: October 11, 2024Well I am almost 70 yrs old. I am through with the underwire bra days. I have purchased $60.00+ bras for the last time. The last one were tearing my skin off. I bought that other crap out of elastic. Well let's say DD's can't wear those. Then I found HER ROOM. OMG I am in heaven. I purchased just what I have been searching for. FOR UNDER $30.00. In every color you could imagine. There is so much more. Thumbs up people...Thank you Date of experience: October 7, 2024I had ordered from this company@ 4 years ago- I returned the bra. Don't fit right. They would not refund my $ as they said it has "deodorant " on it - I was pissed! If I wanted it back I'd have to pay $10 for them to return it. I did not order again until 2 weeks ago against my better judgement. Wrong! I recieved 2 bras - one they shipped the wrong size - the other didn't fit right -I paid to return them both they did not refund me for one of them. I called and was told " deodorant" stains …. I tried it on in the evening - any deodorant would've been gone. Same tho g they told me last time. The customer service department doesn't care. If you don't k own if it's going to fit don't order it to try on. Chances are they won't refund you. It's a scam I will continue to purchase from other companies Products used:Nothing Service Value Shipping Returns Quality Date of experience: September 13, 2024Wish there were more promotions on this website. Date of experience: December 9, 2019 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Patricia B. Louisiana 1 review 0 helpful votes Follow Patricia B. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Ordered 10 bras” October 21st, 2024 Verified purchase It seems that each order seems to change the delivery date. It was October now it's November., they send you one bra then the rest takes months to get. Not great customer service. Then after I order my ten bras they send me a text for 25% of my next order. I didn't even get my first order. Very upsetting. Date of experience: October 9, 2024I became aware of HerRoom several years ago when I found my favorite Olga panties were available on their site. I've been buying them from HerRoom ever since. In addition, I've purchased swimwear and bathrobes for me and my mom. Their items always arrive very nicely package and in a timely manner. Returns or exchanges are easy. I trust working with this company. Date of experience: August 29, 2024I ordered 3 bras. Only received 1 and was charged for 3. I wrote 3 messages with no reply and then called customer service where the rep was very kind and said she was going to figure out what happened. Would like to tell you that this was my first order. Its not a good way to build your customer base. I hope to receive the bras or a refund. Thank you for listening Date of experience: August 24, 2024I love the fact that you have such amazing filters in helping us find products by styles and sizes, and some of the most extensive product selections for lingerie on the internet. Unfortunately, the HerRoom search engine is painfully slow in loading and this makes the experience very frustrating. This is not due to slow internet or wifi on my end; I actually had my house hardwired with ethernet and don't have wifi buffering to slow my system down since my house has been wired for ultra high speed internet. I don't encounter such slow speeds with anyone else on the internet, just HerRoom, which is super slow, which is like dial-up from 30 years ago. Delivery time for my order has now now taken over 7 days from date of shipment, on top of delays for the item having been out of stock. I would have thought that the items would have been expedited since I had such a long wait. Date of experience: October 2, 2024Support by the team of Herroom is always friendly and very useful. Furthermore I found that the time for the delivery of the goods has improved very much. Thank you for this. There is one little thing that needs to be fixed: the time for loading parts of the Website is sometimes painfully long. If this could be corrected it would be great. Please send this request to your IT Team. Date of experience: September 4, 2024Hello I appreciate Your service and support as well as the product. The reason why I do not give five stars is the very long time it takes until I receive the products. Sometimes it takes more than month. In my view this is much too long. If I order something by amazon, I get it within 1 or 2 weeks. If You could improve in respect to the logistics, I wouldn't hesitate to give Herrom 5 stars. Kind regards Christoph Date of experience: April 1, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Kelli Z. Texas 1 review 0 helpful votes Follow Kelli Z. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “My favorite panties” October 13th, 2024 Verified purchase I was able to find my favorite panties in colors that I love! There is nothing like Vanity Fair Lace Nouveau nylon briefs. They've been my favorite over 30 years. HerRoom carries colors I just can't find in the local department stores. Shipping was fast, too! I love HerRoom and VF panties. Date of experience: October 3, 2024I have used this site in years past and they are consistently great at getting my orders processed and shipped out in a timely manner. The items I have purchased are of great quality and price and I highly recommend HerRoom for your personal needs. Date of experience: October 11, 2024I have recently had reverse shoulder surgery, which means that I won't be able to fasten my bras in the back anymore. Looking for a supportive front-closing bra in my size was difficult, and I returned many that just didn't work. However, I was able to find these Glamorise Wonderwire front closing bras that were perfect. Date of experience: September 20, 2024I was trying to determine sizing and while I used the online videos and measuring tips, I still ended up with bras that don't fit properly. I really would like to talk to a human fitting expert and was unable to get through in any way. No chat bot could answer my questions. Now I have a bra that is too big and sent some back and I'm still not where I want to be. Bummed. I could swear that in the past HerRoom had humans you could talk to? * HerRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Date of experience: August 27, 2024So happy to find my mother's favorite warm nightgowns by Miss Elaine. Date of experience: November 19, 2019 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Nel F. Poland 1 review 0 helpful votes Follow Nel F. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Bras that fit - BY MAIL?” August 14th, 2024 Verified purchase I bought bras from HerRoom and I am amazed that they fit so well. Thanks to information on the site, I finally measured myself properly and am wearing the right-size bra - after years of the wrong size. I no longer think of bras as a torture device that I can't wait to take off the moment I get home. Very satisfied indeed with my experience and I plan to order again. By the way, I live in Europe, and this site saves me so much trouble with language barriers, a 'foreign' measuring system, etc. I can get bras that I understand, that fit, are so comfortable and are delivered to my door. Absolutely everything is good about that. Date of experience: August 14, 2024Notwithstanding my satisfaction with the excellent products, prompt delivery, and courteous treatment... Upon receiving my items, I submitted a review, which was not posted. On August 14, I sent a query to check and got a nice explanatory reply from Jacqueline stating the reason for my review being rejected. Namely: "As a man, I'm impeded from reviewing ladies' intimate garments". Surprisingly, on August 15, I received a request to submit a review of the products I purchased (!), for which I'm at a loss and utterly confused. Date of experience: August 19, 2024We were looking for a nice, short, half-slip plus a padded bra that was both becoming & comfortable. Checked with HerRoom & happily, they had them both. They were ordered & arrived quickly & in perfect condition. We are both delighted with the products & service. Date of experience: September 30, 2024I have never had such an easy experience over the internet. This is the second time I've ordered from this company absolutely no problems the products are top notch. Thank you again for the best experience I've ever had when shopping the internet Date of experience: September 2, 2024The only panties I wear are shadow line high cut briefs. I have worn them for many many years and they are the only ones that do not ride up. I never put my lingerie in the dryer so they last forever. My old ones are still OK but I wanted to get some new ones in case they weren't available any longer. Thank you for continuing to carry the shadow line panties. Date of experience: October 3, 2024I was told years ago to wear Alive Support Hose. Everything was fine until the stores did not have the Alive Support Hose. I spent time going around,looking. Then I found your web site. I get my hose very easily in a color and size I need. I also teach and spend a lot of time on my feet five days a week. I had three big babies, giving large veins in my legs. Date of experience: August 16, 2024