I received most of my order in a timely manner. One item is on back order and is scheduled to be sent out in about a month. I wish HisRoom's descriptions of all men's underwear and swimsuits would specify whether the pouch or front is doubled or single ply. This is really useful information. Date of experience: February 2, 2025I pre-ordered an item with an expected delivery date only two weeks later. I said "sure, why not"... I got four notifications over the next two weeks saying the delivery date would be delayed a another week, and another, and another. It wasn't even easy to cancel. Had to contact their customer service. Terrible experience from a terrible company. Service Value Shipping Returns Quality Date of experience: March 1, 2025The robe I ordered was too large, I followed the instructions given on how to return and exchange for a smaller size, I ended up paying $15.84 at UPS in order to return and exchange. I called your company and told them to just credit my order, Ms Alicia was very courteous and assured me that my order would be credited. This was done on Feb 7 and I have yet to see my credit Date of experience: February 7, 2025I purchased two V-neck undershirts (white) from the few options that did not seem overpriced. I would say my shopping experience was okay, although I would have been happier with a greater available selection, lower prices, and faster shipping. I have had better shopping experiences with HisRoom in the past, but several years ago; not sure whether this was just an isolated experience based on temporary conditions or if things have changed overall. Date of experience: February 1, 2025I did not receive the order despite it was marked delivered. The customer service representative just said I need to check with the post office as it was confirmed the package is delivered and it was all "help". My question who confirmed it was left without any answer. I lost my money. I will never order from you again and will warn all my friend do not deal fit hisroom.com. It was the worst shopping experience I ever had Date of experience: January 21, 2025My son is in school to be a Nurse Practitioner and wanted a sweater that would represent the position in the hospital. He said most doctors wear this sweater. Perfect. He loved it! Thank you! Comfortable, well-made, looks smart! Date of experience: January 2, 2025I ordered underwear for my husband because he really loved this underwear he purchased in Italy. I ordered 2 packs of three for almost $50 a pack. I didn't care because it's a Christmas gift. A 3 pack of black said it was back ordered and would arrive the week of 1/6/2025. I email them on 1/13/2025 because I was expecting them the week before and just wanted to make sure I was still getting my underwear. Customer service for overs to tell me that "throughout my order" I was informed that the seller was going to ship it on 1/30. Don't try to ah-ha moment me when you're wrong, I don't appreciate it. Just give me an apology and a timeline. Now I won't be shopping here again. Date of experience: January 17, 2025As always service was great:- Initially not all items I ordered were in stock. I was kept up to date on availability and delivery. At no time did I have to worry or wonder about where my order was. Date of experience: February 22, 2025The Good—great selection of name brand merchandise at reasonable to great prices, easy order and quick delivery. THE BAD—a horrendous return experience! Items didn't fit, it happens, requested return which was approved with UPS return label provided. Mailed next day 12/27, delivered 1/6 (slowww) but nonetheless UPS receipt showed delivered to dock and signed for. Despite that HisRoom claimed they never received the item and despite chats, emails and phone calls they would not relent, not provide my refund nor offer any way to resolve this. Had to get PayPal involved in the dispute after two weeks of this nonsense before HR provided my refund. This experience soured me on HR as a company since I followed their return procedures, used their carrier of choice and provided them with proof of delivery of the return. It is doubtful whether I would shop with them again after this. Date of experience: January 7, 2025One of the items in my order was mangled within the shipping envelope upon arrival, and after opening the item, I discovered the printing on the waistband was fading. I requested to return the item, but was told I would need to pay the shipping even though the item arrived in unsatisfactory condition. When I submitted a complaint, customer service requested a photo. I sent a clear photo of the faded printing on the waistband, but since the item had been opened, I could not send a photo of the mangled condition in which it arrived. After receiving no response in nearly a week after sending the photo, customer service requested several additional photos in better light, although the original photo was clear and taken in bright lighting. I felt customer service was giving me the runaround by their slow responses and repeated requests for unnecessary additional photos. It felt like their goal was to wear me down so that I would simply give up and drop the complaint. Date of experience: December 31, 2024We ordered slippers and they were delivered quickly. They're a very good product and the price was great. Date of experience: February 2, 2025NO one answers your questions when sending messages. Merchandise takes WEEKS, YES! WEEKS to arrive (3 days shy of one month! ONE MONTH! And only two notices sent the first week after ordering thAt the product will be late. This form will not let me change to dates of "service" but order was placed Thanksgiving weekend and arrived the day before NYE. I want to order more but now the sale is over so I am screwed. Date of experience: December 29, 2024I've purchased other polo boxer shorts which had better fabric - maybe 2 ply, seemed thicker - and larger 2x size yours are lower rise in crotch Date of experience: January 20, 2025Found what I was looking for at a great price. Shipping was reasonable. Will buy from again. Date of experience: February 11, 2025Easy to order and great prices. Fast shipment, great choices, just what I was looking for. Date of experience: February 8, 2025Great easy to navigate thru the numerous product available for offshore buyers. Date of experience: February 16, 2025Satisfying experience. Need more sale items and discounts for regular customers. Date of experience: February 4, 2025I was excited to get my order but instead, I still haven't received the rest of my order, so what is going on still short two pairs of underwear got the blue pair,so where is the rest of my order,two pairs white. Date of experience: November 29, 2024As Always very pleasant experience with his room. Plus excellent quality product Date of experience: January 20, 2025What we ordered was not available and it took months for them to get in stock and fulfill our order. Not sure what the problem was but probably will not order from them again. Was given multiple opportunities to cancel order but decided to wait it out. Date of experience: November 25, 2024Easy to use website and ordering was easy Reason I chose this business: Couldn’t find what we wanted in any store close by I. Date of experience: June 22, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Mark E. Florida 1 review 0 helpful votes Follow Mark E. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Good experience” January 2nd, 2025 Verified purchase Bought a Patagonia vest on sale and received in time for Christmas. Date of experience: January 2, 2025Took over a month to arrive, had extensive email correspondence with customer support to change size from S to M, which they confirmed was done. When the items finallh arrived, they were size S. I requested to send them back for the correct size and have not heard back from them. I will dispute the charge if it shows up before the correct size arrives. Date of experience: November 18, 2024If the product is on back order and misses the ship date, then send an update with a new ship date. * HisRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Date of experience: December 31, 2024My boyfriend loves these shorts! I ordered 5 pairs for him for Christmas. His last pairs lasted years! Definitely worth the money Date of experience: December 24, 2024Three products ordered, listed as in stock. Two months later, finally received 2 of 3 products, with refund for 3rd product due to lack of availability. Countless number of emails to enquire about status, tracking shipment, etc. On the positive side, the customer reps all seemed very nice and responded quickly each time I contacted them. Date of experience: January 13, 2025