I am extremely dissatisfied with Jomashop's customer service. They talk a good game about how important customer satisfaction is to them but that is all it is-talk. I purchased a Baume & Mercier watch as a replacement for an almost identical watch which I had purchased from them in November 2023 which had been lost for months. The second watch was taken from its box, tried on for size (it was too big) and immediately put back in the box in anticipation of going to a jeweler to have links taken out of the band. Ironically, we found the original watch the next day and subsequently got authorization from Jomashop to return the new watch. When Jomashop received the watch they responded that it was not eligible for return because of scratches on the band and bezel. Neither my wife, nor I, did anything to cause these scratches. The watch was never worn. One cannot help but wonder if someone at Jomashop put these scratches on it to avoid having to grant a full refund of the purchase price. In a subsequent discussion with a customer service representative, she was very cold and impersonal and offered a partial refund, charging a 15% "restocking fee" on a take it or leave it basis. I took it because we have no use for two nearly identical watches. I will never deal with Jomashop again because I do not trust them and they have demonstrated a cold indifference to their customers. BEWARE!Ordered an item 2 weeks ago. Ever since it is on a journey with USPS between Dallas and Houston vice versa multiple times. (I live in Houston area). Called them. Waited for a long time listening to this annoying yadiya how important their customers are. Well, they are not. Very unresponsive, don't listen and the only thing they say, "well it left our warehouse, so good luck with it". Products used:Watch Service Value Shipping Returns QualityI'm editing because they're saying they're gonna fix the issue. Let's see. I'm editing because they're saying they're gonna fix the issue. Let's see.Appalling ruthless service! If you are outside USA, you will not save money using their service, plus very costly to ship back goods I wasn't made aware of 20 percent customs and import bill I would have to pay when the watch entered the country I am in! There was no option when purchased watch. I just had to pay 25$ for dhl and the total came to 301$ They emailed me a few days later about taxes, I emailed back and said I assumed it was in final price with DHL, and could they please cancel order Now they hadn't shipped it m as it had been 5 days, so this takes a minute reversal on credit card, and if they weren't so rapacious they would do it! But they refused! And then immediately started the shipping process. I sent another email of complaint, saying I could get the watch cheaper where I am, with added customs and import tax that I was not made aware of when I purchased with them! I heard no response. The watch shipped and had to pay 60$ extra! To ship back( as they refused to cancel order, prior to shipping and their mistake for not informing me of 60$ extra) would cost me loss of most of tax I paid out and big shipping charge and so not viable) wasn't possible. End result, I could have purchased Watch in this country, cheaper and far quicker and returned it, if there were problems. First and last time, I will ever use this service! If you are in USA, you probably save some money with them on a watch, but no warranty! If you are outside of the USA,using them is not worth it! A very rude and ungracious service! I will stick to Amazon and Ali express in future! They have learnt of simple rule 'keep the customer happy, and he comes back and back and back' Jim's shops policy, is take your money and after that 'ignore you' Service Value Returns QualityLast Order: M404QYGI. Products are good in general and of course prices as well. But customer service is really bad. So good luck y'all buying here, because if you have any problem, delay or concerns with your order, no matter what you ask them, or how many times you try, they'll answer the exactly same thing in every email (which probably is not going to be the answer you're looking for). Products used:FragancesAwful customer service and then, they sent me a Seiko that obviously was previously returned, because the seconds hand stopped halfway between the minute marks. I had to return it, pay for return shipping, pay for the "free" shipping they offered to send me the Seiko in the first place, plus "handling". And that defective Seiko now goes for sale again to another fool like me. Tip for consumers:to say that the merchandise may be flawed Service Returns QualityVery nice authentic glasses, for the price was really surprised Saw it on YouTube was skeptical of buying out. First quality is really nice and would recommend to anybody that is looking for expensive glasses. Order # M404LJ2K Tip for consumers:Great deals Products used:Ray, ban new wayfarers, tortoise fre,green lense Service Value Shipping Returns QualityI purchased a pair of glasses on Jomashop at an increíble price also bought a watch at the lowest price on the market. Shipping was fast and I received notifications from the moment it was shipped until it was delivered. I'm more than satisfied, I'm surprised with the value Jomashop offers, best price with excellent service.