I placed my first order on this website, and it's been a terrible experience. They sent me a defective watch that stopped working shortly after I received it. I contacted their support team, and they told me to wind the watch more and wear it for a day. I followed their instructions, but the watch stopped working again. When I sent the watch back, I received a shocking reply: they refused to accept the return, claiming they couldn't take it back because I had worn it. But they're the ones who explicitly told me to wear it! So much for their claims of "best quality and service." I feel completely scammed. Buyers beware—this company does not stand by their products or their promises. Products used:watch Service Value Shipping Returns Quality Date of experience: November 19, 2024I bought 3 of these a while back. I have a large collection, so I didn't get around to opening them until a couple weeks later. 2 of the boxes came slightly damaged and I immediately noticed that there was a sticker on the box instead of the hologram. Tried reaching out to Joma for a week. Finally got on a called to be hanged up on because of bad call quality. Got through the week after in which my concerns were basically ignored because they noticed that I called after their return policy. I was promised feedback as they needed to check with warehouse team it has now been 2 weeks Products used:Fragrance Service Value Shipping Returns Quality Date of experience: October 31, 2024Recently bought 2 watches. They were delivered without any problems. When trying to return a third watch; Jomashop presented obvious hurdles: The return software prevented filing a return. On inputting the transaction i.d. number; you received an error message indicating the number was not recognized. On checking the internet, I found a multitude of consumers with a similar experience. I conclude that the return process is a sham. I called them and was told they would review my return request and get back to me. They didn't. So, I called, was told I could return the watch, that they would send me a return label then deduct $13.75 for their trouble. After several days, they emailed acknowledging their acceptance of my return indicating a return address label was attached. The return label attachment was missing. After more calls, I gave up and sent my watch back paying UPS much more $ than the $13.75 quoted me. I recommend making sure you want the watch before buying it from Jomashop. Date of experience: October 16, 2024I am extremely dissatisfied with Jomashop's customer service. They talk a good game about how important customer satisfaction is to them but that is all it is-talk. I purchased a Baume & Mercier watch as a replacement for an almost identical watch which I had purchased from them in November 2023 which had been lost for months. The second watch was taken from its box, tried on for size (it was too big) and immediately put back in the box in anticipation of going to a jeweler to have links taken out of the band. Ironically, we found the original watch the next day and subsequently got authorization from Jomashop to return the new watch. When Jomashop received the watch they responded that it was not eligible for return because of scratches on the band and bezel. Neither my wife, nor I, did anything to cause these scratches. The watch was never worn. One cannot help but wonder if someone at Jomashop put these scratches on it to avoid having to grant a full refund of the purchase price. In a subsequent discussion with a customer service representative, she was very cold and impersonal and offered a partial refund, charging a 15% "restocking fee" on a take it or leave it basis. I took it because we have no use for two nearly identical watches. I will never deal with Jomashop again because I do not trust them and they have demonstrated a cold indifference to their customers. BEWARE! Date of experience: September 26, 2024Ordered an item 2 weeks ago. Ever since it is on a journey with USPS between Dallas and Houston vice versa multiple times. (I live in Houston area). Called them. Waited for a long time listening to this annoying yadiya how important their customers are. Well, they are not. Very unresponsive, don't listen and the only thing they say, "well it left our warehouse, so good luck with it". Products used:Watch Service Value Shipping Returns Quality Date of experience: July 12, 2024Last Order: M404QYGI. Products are good in general and of course prices as well. But customer service is really bad. So good luck y'all buying here, because if you have any problem, delay or concerns with your order, no matter what you ask them, or how many times you try, they'll answer the exactly same thing in every email (which probably is not going to be the answer you're looking for). Products used:Fragances Date of experience: May 29, 2024Awful customer service and then, they sent me a Seiko that obviously was previously returned, because the seconds hand stopped halfway between the minute marks. I had to return it, pay for return shipping, pay for the "free" shipping they offered to send me the Seiko in the first place, plus "handling". And that defective Seiko now goes for sale again to another fool like me. Tip for consumers:to say that the merchandise may be flawed Service Returns Quality Date of experience: May 28, 2024Very nice authentic glasses, for the price was really surprised Saw it on YouTube was skeptical of buying out. First quality is really nice and would recommend to anybody that is looking for expensive glasses. Order # M404LJ2K Tip for consumers:Great deals Products used:Ray, ban new wayfarers, tortoise fre,green lense Service Value Shipping Returns Quality Date of experience: May 16, 2024I'm editing because they're saying they're gonna fix the issue. Let's see. I'm editing because they're saying they're gonna fix the issue. Let's see. Date of experience: July 31, 2024Jomashop exceeded all my expectations! From their vast selection of luxury fragrances to their impeccable customer service, every aspect of my shopping experience was top-notch. Their website is user-friendly, making it easy to find exactly what I was looking for. Plus, their prices are unbeatable, offering incredible value for high-quality products. I highly recommend Jomashop to anyone in search of luxury watches and exceptional service. Five stars all the way! Products used:All the fragrances I ordered Service Value Shipping Returns Quality Date of experience: April 17, 2024Very bad customer service. No one answer during their working hour, very strange. I haven't received my order for almost three weeks. I am leaving the country soon and need to know when my order will be shipped out, otherwise I need to cancel my order. Jomashop is like a ghost company. The issue is not been solved due to no one respond to my email and phone call. Service Value Shipping Date of experience: April 30, 2024A wonderful shopping experience at Jomashop! M3YB1736 I'm absolutely delighted with my shopping experience at Jomashop. Firstly, the delivery was incredibly fast. My order arrived much earlier than expected, which pleasantly surprised me. As for the quality of the products, they are simply outstanding. Each item matched the description on the website, and the quality of materials and craftsmanship simply amazed me. Furthermore, the prices for these original items were quite reasonable, making shopping at Jomashop even more appealing. The overall ordering process was intuitively understandable, and customer support was always ready to assist me with any questions or inquiries. I highly recommend Jomashop to anyone looking for high-quality original items at affordable prices and fast delivery. This store definitely deserves your attention! Date of experience: April 24, 2024I purchased a pair of glasses on Jomashop at an increíble price also bought a watch at the lowest price on the market. Shipping was fast and I received notifications from the moment it was shipped until it was delivered. I'm more than satisfied, I'm surprised with the value Jomashop offers, best price with excellent service.