We have store open at Sioux Falls, South Dakota and their customer service horrible. When you shop in there they happy but when you come to return, they absolutely different attitude. I came to return earrings but a full price with holidays discount. It's not final sale as the associate told me she cannot accept my return. I did not even try them, I did not even wear them. I just don't like because they to big. Please do not shop in there because I never have store who will not take the return of earrings. Tip for consumers:Don’t ever buy it their jewelry because they don’t accept return . Horrible customer service. Products used:Clothing Service Value Shipping Quality Date of experience: December 3, 2024I've purchased at least four pairs of pants that have been up to 9 inches larger than the size chart indicated. After talking with the JCrew representative, I was told that the size chart is generalized and not specific to any particular piece of clothing. They're good about letting you return and replace even with items that are final sale, but it is particularly difficult to figure out what size to order because they do not have specific size information for each item offered, I think they need to be honest that the size chart is just a general guess and not specific to any particular garment. Tip for consumers:Just remember that the size chart is a guess, not exact for a specific item Products used:None. Had to return Date of experience: May 10, 2023Love J. Crew styles, but quality has declined over the years. On top of that, the facts that they charge for returns, almost all sale items are final sale, and sizing is inconsistent are causing me to stop shopping here. If their were more stores where I could try items on and return things, I would much more inclined to purchase from J. Crew. Date of experience: February 2, 2024I was on the phone for one hour to return something and they never could manage to help me do it. The quality is poor and now they buy from third party manufacturers and will not let you return them to j crew site when you have NO idea that they are not a part of J crew They will soon go chapter 11 Date of experience: June 23, 2023I've been shopping at Jcrew since I was in college, so more than a few years. I even worked for the company for the better part of three years. I recently emailed Jcrew about not getting my birthday reward this year and the csr who emailed me back was extremely rude and didn't even use my name. Just a generic response. And she told me that "sadly" I didn't qualify for the reward. Um yes I do, got it last year in fact, but it's only 20 bucks so no biggie. Worst csr experience I've ever had with Jcrew. Maybe it was a bot? If not then the company needs to start training their employees better because otherwise, they'll keep losing loyal customers like myself. I'll be shopping at Nordstrom and Bean from now on. Date of experience: August 12, 2023I bought 2 duplicate jeans that were the same size and style I already had. They were so big I could not keep them up without tightening my belt where the material folded over. They were a straight leg w34/32 and fit like they were at least a w36. What's happening in Bangladeshi? Very disappointed in a blue Jean company that I thought was better. Products used:Blue jeans Value Shipping Quality Date of experience: October 13, 2023I ordered a t shirt and a pants and got a dress instead and customer service keep telling that the item was already delivered… Bad service to order online and low quality clothing. This was my first online order. Not recommended Tip for consumers:Bad quality Products used:Shorts that was send wrong Service Value Shipping Returns Quality Date of experience: September 10, 2023I ordered a cashmere sweater for my brother in late November. Because of medical issues,, he didn't open his holiday package until January. It came in the wrong color and style. He tried to return it or exchange it but the hers said it was too late. He sent it back to me and I also tried to return or exchange it. Again they said it was too late. Is this company failing? Who runs this awful company? It used to be a decent store but now I wouldn't waste my time on these creeps. They sure don't know anything about customer satisfaction! Date of experience: February 8, 2024I placed a large order. The order was confirmed. When I checked the website to see when the order would arrive, it said order "canceled". They did not notify me. When I got a customer service agent on the phone, he read me a prepared statement saying there were "discount discrepancies" and they would not honor them or send my order. No other explanation. All the items I tried to order are still available at a much higher price. Service Value Quality Date of experience: December 14, 2023I place 3 times the same order. First time I placed it online and got a confirmation and 24 hours later I got a cancellation email. The remaining two times I placed the order over the phone and was assured it will not get cancelled but it did until I called again. Guess what it again got cancelled. How can you run an online store this way? I finally walked into their outlet mall and ordered another product but since my size was not in store they shipped it. This time I got the order with security censor so again I had to go back to the store to get it removed. Horrible experience both in store and online. Date of experience: February 21, 2024JCrew used to sell good quality clothing but it changed a couple of years ago. Cashmere sweaters used to cost $180 but its all worth it, they have the best colors compared to other brands and it last for a long time. But after that couple of years, yes the price is lower but the quality is poor. 2 cashmerE sweaters from them after hand washing shrunk. The "merino" they sell is so thin not worth the price. Products used:free shipping is only for jcrew cardholders. refund policy is if final sale no refund. i am not the kind of person who buy and then return no matter how many they are. so i stop buying as 2 of the cashmere sweaters i bought shrunk. Value Quality Date of experience: October 26, 2023I bought a lot of things with a coupon code. The coupon code didn't work, even though it said it did until it processed my payment. So shady! I called them within minutes and told them what happened. They assured me I would be returned the money. That was 2 weeks ago! I keep calling and they say because I used Applepay it takes longer to process the refund. I wonder how much longer it is going to to take for them to give me my money back. Date of experience: February 2, 2023JCrew misleads customers with a "30 day return policy." When you order online, it's really more like a week (JCrew subtracts the time it takes them and their shippers to send the package, send the return, and then process the return) Direct quote from customer service: "it takes up to two weeks for the return to be completed and the policy indicates that returns need to be processed and received within the 30 day window"... shady practice, I would avoid doing business with this company. Date of experience: July 15, 2023Went to pick up a package at Rockefeller Center location. Kept waiting, they couldn't find it. They offered a gift card for the inconvenience. Kept waiting, they couldn't do it. Complete waste of time, and they couldn't care less. Shop somewhere else... Tip for consumers:I left feeling like I was the "bad guy" when they messed up, twice. Not cool, JCrew! Products used:None. They couldn't manage to find the package! It shouldn't be that difficult, people! Service Shipping Returns Date of experience: June 29, 2023I just purchased over $350 worth of merchandise on JCrew.com. I needed to return 1 item, a belt and they charged me $7 to return the item. I purchased from many stores over the holiday and even the less expensive stores returned items for free. They just lost a customer. Date of experience: January 2, 2024I ordered 2 robes which were not cheap. When they arrived I expected there to be some quality to them based on the price. They were incredibly thin, cheaply made, ill-fitting, way too small and not at all true to size. I tried returning them, and J-crew made me return them separately so they could charge me two return shipping fees (even though they were shipped to me in one package). Then they charged a restock fee on top? When the sizes advertised were not even close to accurate. This is irresponsible and there is apparently no regard for the planet. Why insist on needless packing materials, postage, etc? Just to make an extra few bucks off your customers instead of serving their needs. Pathetic. Tip for consumers:Terrible quality Products used:Clothes Service Value Shipping Returns Quality Date of experience: January 21, 2022Ugh J. C. do you hate women? I can call you J. C. As we have known each other for over 20 years. You were the place to shop for cool weddings and warm wool coats and beautiful suits. But now look at you, you traded quality for quantity. A lot of ill fitting, poorly made pieces. I can order the same style of pants in 3 colors and none will fit the same. You make dresses and shirts and jeans that could not possibly be made to fit the human form. You should have stayed in your lane. You were better than that at one time. I'm sorry but I just can't anymore. Goodbye. Date of experience: July 16, 2022To be honest I only shop the sale section of their website. They have had some issues with sizing and quality over the past few years but I am very happy with the items I buy on sale. I love the reviews on their site and never buy with out reading them. Shipping is not super fast but still acceptable. I don't have a store in my area to return items but never have any problem returning via mail. Date of experience: February 13, 2018 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Sherry P. Arizona 1 review 4 helpful votes Follow Sherry P. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Won't order online ever again quality sucks” March 31st, 2023 Their quality has way downhill and sizes got weird. Plus they closed most stores so if u order online and need to return they charge 7.50. Unacceptable! Tip for consumers:Return fee is BS Products used:None Value Shipping Returns Quality Date of experience: March 31, 2023I have shopped with JC for years and always had a positive experience. If there is an issue or something doesn't fit the return policy is very good (unless you purchase a final sale item, then there is not returns.). Many of the items I purchased from years ago still look beautiful and new. Tip for consumers:Look for the sale on sale with an additional 50% off sale prices or more, you can score some deals! I just got a $300 winter coat for $12! Products used:countless items over the years Service Value Shipping Returns Quality Date of experience: April 30, 2021I love the T-shirt, the material is good quality, small knit, has stretch, but does not get all stretched out like some of my other tee's. So you can wear it more than once without washing & it still looks great. Date of experience: May 26, 2014Three separate times I have ordered a pair of New Balance sneakers and all three times the shipping date was pushed back over several weeks and then canceled. I can understand this happening one time. They were in stock two of the times and this still occurred. I will be ordering from another company hear on out. Customer service was polite, but absolutely nothing was done. Oops, sorry is not enough. Sorry, J. Crew moving on. Date of experience: September 19, 2021I recently purchased 3 summer t-shirts. Great colors & fit. However, after about 3 washes they have developed holes at my waist band. I have had this happen with less expensive t-shirts (seems to be because of inferior cotton) Not ok! Also purchased one of the sweater long jackets - love the style & color. However it is piling way too much for what I paid. Some great styles, but the fabric quality is not good! Date of experience: October 4, 2019Purchased 2 ladies flannel on sale, they were about $20 each after paying shipping. These shirts are NOT anywhere near flannel. They are a cotton "wanna be" flannel. They were final sale or I would have returned them immediately. If you are looking for a cotton shirt made to look flannel this is the shirt for you. I purchased flannel on Amazon for the same price and they were real flannel. I'm very disappointed in J Crew and will stick with LL Bean for my future purchases. Value Shipping Returns Quality Date of experience: February 7, 2022TERRIBLE company in customer service. I wish there is zero or minus rating. I hope the company stops this non-sense policy of "final sale". All other big retailers do not have this policy. The store manager was very rude and refused to return a defective merchandise that worth $24. I hope this $24 will save the company from its financial trouble. Shame on them. I have been a customer for almost 15 years. Date of experience: February 17, 2020I've ordered shoes and boots from them and they've arrived thoughtfully packaged, it's a gift to unwrap them! The clothing is well designed and beautifully made, I'm so glad to have discovered JCrew! Products used:Shoes jewelry sweater blouses Value Shipping Quality Date of experience: March 11, 2021