I received an email that my order shipped on October 23; I received a Canada Post tracking number and the works. After multiple inquiries, because my package was seemingly delayed in transit for weeks, it was revealed to me by customer service that the warehouse made a shipping error, and that my order was never actually shipped. Now Canada Post is on strike, they cannot ship with another courier, and I imagine I will not receive my order for another couple of weeks at minimum. A refund would have been nice, but that request got me nowhere. Customers often do not have the time for this back-and-forth; the company is taking money from folks and apparently doing as they please, offering nothing more than "sincere apologies for the inconvenience." I'm tired. Service Shipping Date of experience: November 18, 2024The worst company in the planet. No cancellations, no way to edit orders, apparently the warehouse is located in the Moon because they never get notifications. Their system is not synchronized. They are forcing the products on costumers. This "company" is all about reaping people off and their customers service is useless. If you want to return or get a refund be ready to go to WAR Tip for consumers:If I had the power to shut it down I would Products used:None. I am still battling to get my refund Service Value Shipping Returns Quality Date of experience: November 25, 2024I purchased a pair of shoes from Steve Madden that did not fit correctly. I reached out to return them and they sent me a return instructions. Missed the return date by one day, and reached out just to get a simple extension and was denied. If you are ordering shoes from them online, be careful because you may not be able to return them. Products used:Shoes- but they didn’t fit. Service Value Shipping Returns Quality Date of experience: October 30, 2024A few months after buying one of Steve Madden shoes at a higher price point, the entire back part of the shoe started to come off. Customer service just told me to get receipt, bank statement and original box before going to their store to chat with a manager. Sharing this with as many people as I can. Stay away from this brand. Tip for consumers:Stay away from Steven Madden Products used:Dress shoes Service Value Shipping Returns Quality Date of experience: April 26, 2024This is my third time buying something online. I'm very disappointed in the courier service they used this time around. I have been waiting for my parcel since last week Tuesday. RAM is not delivering. Products used:Shoes Value Shipping Quality Date of experience: December 19, 2023I used to be a loyal Steve Madden customer. In recent years the quality has gone down tremendously. Reading many of the other reviews. I doubt I'll get any satisfaction; possibly not even a reply I am including photos of the two pairs of boots that are no longer wearable Value Quality Date of experience: February 26, 2024I spent my hard earned money on the beautiful black lasso boots from Steve Madden. $217 after tax. The most I have ever spent on a boot was $80 and those had ok quality and still are with me to this day after repeated wear. These black lasso boots however are falling apart and it's so disheartening to see as someone who can't just throw away $200. The shoes paint is falling off and the sole and heel are breaking down. Customer service and store is no help. Sorry return policy is 30 days and I'm like why would I return a shoe that I like that just happens to have terrible quality. There has to be a customer satisfaction guarantee and I'll def find it. Tip for consumers:Order new shoes scrappy heels and the paint is the same quality. The gems on the golden butterfly are not secure Products used:Shoes Service Value Shipping Returns Quality Date of experience: December 7, 2023Hubby treated me to a pair of trainers as a gift as he knows I love them, but just over 3 months in they are falling apart! Sole is coming away and have only worn them a few times as not to ruin them!, took them back to the shop but won't do anything as we don't have the receipt! Service Value Returns Quality Date of experience: April 14, 2024Ordered some shoes, 3 to 7 days delivery. After a week I checked with them and they said that I would be contacted shortly by a fulfilment centre about availability in a day or two. Next time if I want some I will order from Amazon. Date of experience: March 16, 2024I had been a loyal customer of this brand for the past 8 yrs. But every time I order online I get the display or the returns heels or boots