I bought some pants and they ripped the same day. Since I wore them, I can't get a refund. I normally only stick to panties, bras, and yoga pants, but I think I am done all together. What a waste? Since I have been ordering online and I get half off in the store when I pick up order, I decided to try some casual pants on 3 different occasions. I didn't have a problem with the other 2 and has worn them multiple times without ripping. All of a sudden a pair ripped on the first time. That put a bad taste in my mouth all together. Date of experience: November 13, 2022I was in the OakView store in Omaha tonight. Maria checked me out. She was brusque, gave me no greeting, no pleasantries. Not even a "Thank you." Like she was doing me a favor by checking me out. Well, there are other retailers for plus sized women, I will go where my business is appreciated instead of a burden. It's a shame LB, you used to do better than this. Service Value Date of experience: May 24, 2023I have bought bras from Lane Bryant three times in the past 8 months. They are supportive but the claps are weak. They all have broken on all the bras and I wash one of my bras and it burned in the dryer. This bras cost too much to be designed with cheap materials. I guess I have to find another store. There is no way I have spent over 200 for 8 bras and all the claps break. Only reason I gave two stars is because I do get good support Products used:Bras Service Value Quality Date of experience: December 11, 2022Using their website on a phone is beyond difficult. It's not formatted for phones so the left side of the screen is cut off. Customer service is useless. They have no access to your order or your cart therefore you have to provide every stitch of information that you already tried to enter in the to the website. Including the SKU number of the article you want to buy. Outrageous and horrible. Date of experience: November 28, 2023I ordered an ivory fanny pack style purse for an event. I received a black one. I called and the lady said she will send me an ivory one. If I ordered again so I did. She said that she would expedite the shipping so I could receive it on time. I received it a day late for my event and it was BLACK again. When I called they tried to get me to buy a 3rd one... I feel like" fool me the first time shame on them fool me the second shame on me". I'm not an idiot. But I am upset. We got know where. I'm not going to keep purchasing the wrong item so they can keep sending me the wrong color. Date of experience: June 15, 2023Hello on April 22,2023 I went in the Firewheel Mall in Garland TX. The Manager which was a man he was a total Jerk. I was trying to exchange or return a bra. He said we don't have those anymore. I went over to the bras and found one but not the color I wanted. He said we can not order you one. So I went back over there and I finally found one. He did not ask to help me or even ask me if I needed help. He helped four other customers but not me! Jerk! Then I took my bra up there then he said I can not do anything for you! You have to keep the bra that I wore two times that I paid 50 dollars for! Bad customer service! I will not be returning! Products used:Bra Service Value Shipping Returns Quality Date of experience: April 22, 2023I went to my local lane bryant, great service BTW, the ladies were super helpful and attentive...however when I went to use my lane byrsnt cc it declined me, mind u I hardly use my cc unless I'm needing new bras...long story short it declined me because they had shut done my card for not using it in a year so the lady reran it and it approved it but still kept declining my purchase, so we called and the representative on the phone told me that I was not approved. 1sT of all why why would u even turn my cc off?! I will not be shopping there again, not because of the service but because I have always paid my cc on time and just because I hadn't used it in a while they decided to turn it off. I do not recommend getting a credit card through them. Date of experience: August 26, 2023Over 3 of my bras have broken with the wire popping out stabbing me. These are new less than 3 washes. New bras wire poking me under the arm. Uncomfortable. Products used:Bras Service Value Shipping Returns Quality Date of experience: June 15, 2024My name is Marci Wilk and I want to say thank you so much for the patience that Assistant Manager Theresa gave me when I was having problems finding a good bra. She helped me so much that I finally found a fantastic bra that fits and is comfortable. Its such a pleasure shopping at Lane Bryant and if I need help there's always someone there to take care of me. Products used:Bras and panties Date of experience: August 31, 2023Excellent Customer Service from the team@ Destiny Mall Increased purchase as a result of the attentiveness of the assistant manager and staff So Excited about the new merchandise Kris, An Awesome Experience I appreciate your Courtesy Tip for consumers:Thank You Kris Products used:Bras, Panties Service Value Quality Date of experience: May 6, 2023Tried to buy online from them. Approved by my bank numerous times. Reversed over and over on their end. Problem now is my credit card is short $199.03 since they kept running it. I'm jumping through hoops trying to get my money back that they stole. Watch what these people do with your charge card. They may steal from you too. Plus their customer service is horrible and they lie. Never will I go to a lane bryant again! Tip for consumers:Don't go to lane bryant Products used:None Service Value Shipping Returns Quality Date of experience: October 28, 2022I like lane bryant and their clothes. I needed new underwear and ordered some online and applied for the credit card and was accepted. Everything came and the sizes were wrong. I called customer service and they were of no help. Told me to go to my local store. I did and returned all items. They only credited me part of the $. No one could explain why so I had to pay $8.61 to not get charged anymore by them. On the first purchase, that's a terrible way to do business. I think I'll just shred the card. Tip for consumers:Don't buy anything here unless you know you want to keep it. Products used:None Service Value Shipping Returns Quality Date of experience: February 12, 2022In less than a six month time span I have been fitted three times, by three different employees NONE of these woman know anything about bras nor the proper way they are supposed to fit. They measure over your clothes, tell you the gore of the bra isn't flat because the cups are too big when a trained person would know they are too small. I have walked out of there with multiple cup sizes that are entirely too small and have lasted not even a year. Train these girls to give a proper bra fitting! The coconut creek store in Florida is horrible! None of those girls know anything about bras. They barely want to walk to get you one let alone fit you properly due to lack of education. HORRIBLE returned all 7 bras all different sizes. Service Value Shipping Returns Quality Date of experience: September 22, 2021I recently bought about $500.00 of spring clothing and have shopped here for many years. Generally I have been very happy with service and clothing I have bought. I'm very disappointed this tine after purchasing a pair of Boyfriend Capri's. I wore them once for 1/2 day and they stretched and bagged out so bad that they were 2 sizes bigger in the waist. This is unacceptable. The buyer should know when they buy clothing how much things stretch and pass this info on the customers. I called about returning them for this reason and they said no I could not! Well OK... I will now continue to shop in the upper shelf brand named stores that I won't mention here, where I can ALWAYS return for an issue even if something is washed.or worn. No excuse for this except the store owners put greed and selfishness, "profits in pockets", ahead of good customers.Need to put in description that this stretches at the waist and bags out 2 entire sizes after wearing a short few hours. I do not have a camera phone just an old fashioned flip phone. Tip for consumers:This is a terrible store policy. Even with receipt and only 1 day old the Boyfriend Capri's stretched and bagged out so bad it was 2 extra sizes in the waist. The BUYER of the store should know this and not buy this material. CHEAP and then turn around and sell for high price to good customers. Products used:A few pair of capri's. (Boyfriend) Service Value Shipping Returns Quality Date of experience: May 3, 2023Beware if you order an incorrect size online. LB won't pay for return shipping. It's difficult during this COVID pandemic to shop in the store so one has to order online. It was going to cost me 12 dollars to return a 20 dollar item. I won't be purchasing from this company again and I have been shopping with LB for 30 years Date of experience: August 1, 2021I have stopped shopping here unless I have absolutely no choice. The last time I purchased clothing from them I bought 4 pairs of pants@ 69.95 each. 2 were black and 2 were beige after one wear the hems and seems came undone in different spots on all 4 pairs of pants. When I brought them to the store they would not exchange them because I did not have a receipt. I explained that I ordered them online and that the receipt was accidentally tossed in the trash. When I called corporate they pretty much said too bad so sad. They did not offer to help or make it right. Mind you I didn't only buy pants. I spent about $500.00 for that order which included undergarments, shirts, and other basics. This company does not treat customers well and will not stand behind their product. Date of experience: April 12, 2018Impossible return policy. Unable to generate a label online to return dress then after spending 30 minutes on the phone with customer service still unable to get a shipping label. Ended up driving to closest store 45 minutes away to return the dress. They charged me 10 dollars to return a 48 dollar dress. This company blows. Won't shop with them again. Service Value Shipping Returns Quality Date of experience: March 18, 2021I started buying from them on-line when I lived in an area without a close Lane Bryant. Their sizes can run across the board with consistency so it makes it easy. 90% of my experiences have been perfect. The occasional wrong item ( last time they couldn't give me what I ordered :( as they were out of stock after I received the incorrect item). But otherwise. Pretty awesome. Date of experience: April 14, 2017I love the fact that their pants are for so many different sizes including length and hip-width, which is soooo rare. They have great sales and their clothes are typically roomier than many other plus-size stores. Service Value Shipping Returns Quality Date of experience: October 23, 2019I love the fact that I can order from their web site and have it delivered to my local store. And if I need to return an item I ordered from the website I can take it back to the store. I've also purchased an item from a Lane Bryant outlet store and was able to return it to my local store. Of course they have the best big girl fashions, I just wish more of it was natural fibers. Date of experience: February 6, 2016I HAVE BOUGHT CHEAP BRAS FOR YEARS- LADIES SPEND A LITTLE MORE BECAUSE YOUR LADIES TRULY DESERVE THIS HEAVEN. NOW ALL ABOUT SALES ASSOCIATE MARILEE. CAN WE GO TO LUNCH NEXT TIME. LOL... YOU ROCKED EVERY SECOND OF THIS SHOPPING SPREE FOR ME. PATIENT, KIND, NEW YOUR BUSINESS. GIRL, YOU GOING IN TO BUY THAT BRA THAT DAY AND YOU ENDING UP WITH A JOB SELLING THEM. YOU GO GIRL! YOU TRULY MADE IT FUN FOR A GIRL THAT HATES TO SHOP USUSALLY. SERIOUSLY APPRECIATED YOU AND LANE BRYANTS BRAS FEEL FABULOUS AND PANTIES TOO. GETTING MARILEE'S LETTER IN THE MAIL- STUFF LIKE THIS JUST DOESNT HAPPEN ANYMORE. Products used:bras and panties Date of experience: September 27, 2023I dont shop LB often, only cus I cant afford to. But anything I have ever purchased always gets compliments. As others have stated, free shipping to a local store is awesome. I live in an apartment complex and don't feel safe having packages on my doorstep. The only thing I could nit pick at, is some clothing isnt consistent. I purchased a black and gold chevron maxi skirt to die for! Loved it so much I went to my local store to get another color. The one from my local store was made of a different fabric, and while not ugly, just wasn't as nice as my online skirt. Date of experience: January 31, 2017Today around 7:00 PM, I visited the Lane Bryant in the Arlington Highlands, TX shopping center. Since they were in the middle of a clearance sale, the store was quite busy. I selected half a dozen items and headed toward the dressing room area. An LB associate greeted me, introduced herself as April and led me to a dressing room. I decided to buy a jumpsuit and three blouses. When I arrived at the checkout, there were two associates manning the register. Each one had a customer. When one of them was free, I approached her. She said she was going to restock and left me standing there without even an apology. The other associate continued with her existing customer. Just as I was getting irritated at being left high-and-dry by the associate, April came forward from the front of the store and offered to check me out. She was pleasant, interested in my choices and extremely professional. This particular store is not known to have pleasant staff. April was a clear exception. She restored my good mood with her graciousness. She deserves a promotion! Date of experience: July 30, 2022Took my granddaughter to get her bra and Alyssa, from portage Michigan store, was an incredible help very patient very helpful I was very pleased Service Value Shipping Quality Date of experience: May 8, 2023Thank you Katina, Jada and Robin for such a wonderful shopping experience. Its so refreshing to know there's still good sales staffs out there that care. Date of experience: January 21, 2021