I ordered a jacket, M. Too small. I email co and said I ordered large and would return the M if the large fit. Tried to get refund for M. Return must be made 14 days. They took 30 days to get it to me. Customer had said I would be able to return it. What. Ripoff. Date of experience: December 20, 2024This site has many different products, some amazing prices (especially when it comes to flash sales), and for the most part descriptions are accurate as far as sizing goes. The delivery does take a bit, but I suppose that is to be expected these days. They are also pretty good about following up if an item is discontinued/no-longer available for any reason. Date of experience: December 25, 2024I've had a great experience with this company despite initial reservations. The delivery time is more than reasonable and items are always as advertised and what I expect. Great job and I look forward to my next purchases! Date of experience: December 18, 2024The item I ordered was of poor quality, and the colour differed from that advertised online. I complained and was offered varying amounts of 'credits' to my account if I kept the item. I asked for a full refund as the item was not fit for purpose and I was mis-sold. I am still in dispute with the company, trying to resolve this issue. This is my first order, and I will never place a future one. Avoid purchasing anything from 'Lightinthebox' They have no customer service, and if you need to return any items, you have to post them to Asia your own cost! Tip for consumers:That the company is based in Asia. All returns have to be sent back there at the cost to the buyer. There is no level of Customer Service. Products used:Shirt Service Value Shipping Returns Quality Date of experience: December 5, 2024Took it to hairdressers to be styled as it was not as the picture. Hairdresser was impressed and styled it for free. A little thicker but I will have to get use to that. Date of experience: December 24, 2024The bedspread on the sofa was very nice to me and came in color.( muted orange, not as bright as in the picture) Super! ( The delivery is fast. Thanks Date of experience: December 21, 2024Hi, I would like to order more at LightInTheBox, but the excessive shippingcosts are stopping me. On my last order of 55,74 € there was a cost of 23,10 € for shipping, this is an additional cost of more than 41%. As long as these excessive shippingscost are settled, I will order little to nothing. Date of experience: December 31, 2024Disappointed in the product i received it was suppose to be a full furred face werewolf and not a cheap knock off that had face in plastic or rubber the picture that i chose was right on but not the one i got Tip for consumers:no other than it was a cheap product and if it would have been the right one it might have been ok Products used:wolf mask Service Value Shipping Returns Quality Date of experience: December 17, 2024I was able to find exactly what I wanted very easily and the prices were affordable. I love the site. It's easy to navigate. I'm not crazy about having to search for a long time to find what I'm looking for and I don't have to here. I've recommended the site to family many times. Date of experience: December 11, 2024Light in the box is a trustworthy retail site. I have used it for several years now and they have not disappointed me yet. Date of experience: December 24, 2024Delighted with service. However, Postal delay is not so good. Somewhere along the way packages are being held up. I often wait more than 5 weeks for delivery. Also ACS does not bother to deliver to the front door and I have to collect from the ACS office. Date of experience: November 19, 2024My experience with LightInTheBox has been very good. All of the items I have received from LightInTheBox have been as described in the app. They what I expected. When I had a problem with my last shipment, which was not LightInTheBox's fault they resolved the problem and my order arrived the next day. Date of experience: December 12, 2024The crew at LITB is sooo responsive to your every need. They have the great garments as well. Little is to be desired when looking at what they have to offer. Great clothes and great service says a very satisfied customer. Date of experience: December 4, 2024After having problems with the delivery address and some to and frows finally the package was delivered. Many thanks for your effort and understanding to all involved at Light in the box. Date of experience: December 29, 2024Meine Erfahrungen mit Light in the box sind durchweg gut bis sehr gut. Die Ware (Kleidung) entspricht immer der Beschreibung. Date of experience: August 10, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Eddie W. Singapore 1 review 1 helpful vote Follow Eddie W. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Product Quality & Delivery” December 17th, 2024 Verified purchase • Updated review Product quality is within expectations. Timely delivery with prompt updates. It would be perfect if the delivery fees is lower. The re-purchase was due to the discount offered. Date of experience: December 17, 2024I chanced upon this online platform and was amused with their products. My first purchase on 28/9/24 and timely delivered on 9/10/24. Product is within expectations in term of design & value for money. No regret on my purchase. One of the improvement to consider, I hope you could review the shipment fee for one purchase instead of levied for each item. Date of experience: October 17, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Rhonda G. Michigan 1 review 0 helpful votes Follow Rhonda G. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Shipping for holidays is really slow” December 20th, 2024 Verified purchase The quality is usually pretty good. Most all materials are polyester, so it's kind of thin compared to cotton, but the prints are vivid. It's the shipping at the holidays that's an issue, because it's really slow. If you're going to order Christmas clothes, order them very earlest November, even end of October would be better. My orders were on 11/10 took to 12/9 for the second order to come in. Same with last year. Only gives family a couple weeks to wear the Christmas outfits I ordered. Date of experience: November 10, 2024The best price for clothing... Quality adequate to the price, transport a bit expensive but fast and safe. By now for everyday clothes I always buy from them Date of experience: December 3, 2024Non pensavo che mi sarei trovato così bene. Ho subito riacquistato. Esperienza positiva. Li consiglio, ma bisogna portare pazienza per la spedizione che parte dall'altro emisfero del mondo ma arriva... con calma ma arriva... Date of experience: September 11, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Lefki K. Cyprus 1 review 0 helpful votes Follow Lefki K. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Sizes and delay” November 5th, 2024 Verified purchase I wish I found my size XS in more items like dresses, jumpsuits and bottoms.I have bought many of them in the past, but all needed to be modified.My last purchase came was delivered much delayed.However the products' quality is great. Date of experience: November 5, 2024I am very satisfied with two of my items but I still put five stars because those two were 150% fantastic and THE one was not as good as the rest. I will get more things again. From France. Date of experience: November 20, 2024Shoes of the size recommended by the firm do not correspond to the actual size. Impossible to negotiate a reasonable exchange. I even wonder if there was an error in the labeling of the shoes. I thank Megha who solved my problem very efficiently. Date of experience: November 12, 2024Amazing product with great shopping experience but delivery time is too long nd delivery charges Date of experience: January 8, 2025Right quality, good product I have to fill with 50 characters minimum this review so I just fill with these words. I do not like when I am dictated how long my review must be. Date of experience: November 26, 2024I am very happy with my purchasing experience on Light In the Box. Service is good and the products are great. Date of experience: December 12, 2024I paid for the option for a custom dress and the measurements are not good. I had to pay extra for alterations. Date of experience: November 26, 2024Longer delivery than mentioned on first shopping image (mentioned with second stept of order), wig looking differently in real Date of experience: November 12, 2024