All of the clothes fit like a whole size smaller in other brands. Threads are pulling and loose on two garments I have washed once and twice, following instructions. They refuse to price match during sales like every other reputable clothing brand does. I submitted 1-star reviews for my low quality items on their site and they did not publish them- only 5 stars to be seen! Wow, how honest! Tip for consumers:Watch out for fake reviews- check other sites. Wait for sales if you insist on purchasing this overpriced stuff. Things always go on sale a day or two later, they almost never sell out until they are out of season. Products used:Assorted baby girl clothes. Service Value Shipping Returns QualityI waited 37 minutes on hold with a terrible song on repeat to make a return. I was told the return label would arrive within 7 to 10 days via email and the refund even longer. I've loved the brand since my children were little, but this experience demonstrates how far the brand has eroded. I will not shop at Hanna Andersson again nor recommend it. Service ShippingPlaced an order a month ago. They did not send the pants, but did not tell me that for 2+ weeks. I called to replace 3 times. Each person said absolutes I'll get that right out & honor sale price. Each order was cancelled by Hanna Anderson. Tonight a 5th person calls me-can't honor that sale price but we'll ship free at full price. Huh? You made 4 errors & won't jo or original price? STAY AWAY. Tip for consumers:Avoid-there are plenty of places to get quality Jammies from. Products used:I returned the pajama top & a second set that I had bought my husband for Xmas. Service Value Shipping Returns QualityAll they care about is taking your money! Their customer service is horrible, hands down the WORST! Buyer beware, order elsewhere! Service Value Shipping Returns QualityFirst time ordering with a sizeable order. Message back with Oops something wrong try again. Nope. Called customer service and spoke with a Christopher who couldn't help because does returns. WHAT? So called to place an order on hold 12 min. Went to Chat option. Said within 2 min. 6 min later no chat response. This is the first time this has happened to me for ordering. VERY poor all around service.I continually receive messages from Hannah Anderson confirming my purchases and their delivery, despite never having visited the website, nor bought anything from them and after messaging them on various occasions to notify them of their error (obviously the customer who had bought from them wasn't being notified). So - terrible customer service!Made an order that after they cancelled my first order due to incorrect zip code they said, I had a 20% off coupon code for first time order that they now won't honor. Super frustrating and horrible customer service. They won't even let me cancel my pending order that was just replaced and now I have to wait to receive to ship back as I refuse to support businesses that do this type of stuff to customers Service Value Shipping Returns QualityHorrible service! Ordered almost a month ago, the said they would deliver in two weeks and i am still waiting. Have e-mailed 3 times and received no answer! Take your business elsewhere so you won't be disappointed. Tip for consumers:Don’t buy from them, they are dishonest. Service Value Shipping Returns QualityI have bought dozens of sleepers for my foster children over the years, and they would last for years. The last couple I purchased ripped in the crotch within a couple of wearings. Customer service offered to send another one when it came in stock but never happened. I give up on these garments. Products used:Sleeper Service Value Shipping QualityIf you are a normal woman, DO NOT BUY THE FLANNEL PAJAMAS! The are made for men! Upper chest too big, TIGHT across the hips, button up on the wrong side like men's shirts, arms way too long. I will never wear them again and they were outrageously expensive but I wanted to match the family. This is my last year buying these crappy overpriced pajamas for my family.Ordered clothes, they were listed as being delivered but never were. Called The customer service number, After being in hold for an hour, they had no idea, told me they could leave a message for HA, which is confusing since that's who I called. Very rude. Paid hundreds of dollars with no delivery, and extremely rude customer service. Save yourself the time and energy, DO NOT ORDER FROM HAI had a question about my order and Jillian ended the conversation before I was done. They really don't care about your questions or concerns and the help staff seem miserable. Whoever Jillian is, she should look for a new job because she gives the company a terrible name. It's always a shame when poor customer service ruins the brand experience. Do better. Tip for consumers:The women should be fired. Terrible experience Products used:Dresses and leggings ServiceSales price on website but after ordering they charged the full price! Contacted customer service and she argued that the price on the site isn't the price you pay! Complete con men! Boycott Hanna!I ordered 3 items as a set for a baby gift. I just received an email cancelling 1 item and immediately started a chat, saying I did not want the other 2 matching items. I was told orders could not be modified once placed. But HA had just modified the order! Two different chats ended when HA hanging up on me. I love the quality of HA clothing and it has always been my "go to" vendor for my grandkids and baby gifts, so I was totally shocked to learn how rude HA's staff is! What kind of a company treats its customers this way? Products used:Part of my three item order was cancelled and the company was rude when I tried to cancel the remaining items. ServiceI was charged twice for my order and couldn't get in touch with customer service. I even tried the website chat and it said expected wait time to be serviced by an agent is 13 minutes. 20 minutes passed and the timer still said 13 minutes. They make it impossible to reach an agent. ServiceNot the most customer-friendly children's shop. 1 -- Customers must pay for return shipping. With higher prices, the challenge of fitting growing children, and Hann's wonky clothing size variations, returns can be prohibitively expensive. 2 -- Even if an item ordered goes on sale within hours of your purchase, Hanna makes no price adjustments. Not typical of most retailers. 3 -- The clothing is cute and comfortable, but don't think I'll be shopping here again. Order #******* -- couldn't get image to upload due to format, but this is a legit purchase from 08/25/22 Tip for consumers:Returns can be costly. Hanna Andersson doesn't offer price adjustments if an item goes on sale, even if you order only hours before. Sizing for toddler and baby items can get wonky. Products used:Toddler girls' cotton tops Service Value Shipping Returns QualityBut made in China. Shame It's a very tiresome look anyway but really dislike their pomp and righteousnessI regret not researching/looking at all their bad reviews before ordering from Hanna Andersson. My first order was missing half of the items, though I was billed the full amount. Their customer service is non-existent, couldn't get through the phone and emails went unanswered. Such a disappointing experience and it seems they have many unhappy and dissatisfied customers. I filed a dispute with my credit card for the missing items billed and surely will file a complaint with the BBB. Don't shop there unless you want aggravation.I have been online for almost 2 hours I have ordered for 5 kids and I found very good deals after asking my kids if they all liked it and choosing everything they like we are ready to place that order for almost $450 and when I place that order it log me out them that price went up and I have to order again I call and customer service said to me that that price was still on but my 4 computers say that same customer service did help me I mad sad and my kids are mad too please check for deals they make o ly to order maybe two or 4 items at one time I am not happy with this price change Service Value Shipping Returns QualityThe worst customer service! I'm trying to return a few items already a MONTH! They sent me a return label twice already (IF they sent it...) but I do not get it!((((Hannah Anderson is not the quality it used to be. Last year I bought about $300 worth of clothing for my 8 year old and at same time bought matching christmas PJ. For both kids. When they came I was shocked. The Long sleeved shirts ( meant for winter) were lighter weight than multiple summer tank tops I had purchased at good will a few months before. After several washings the collars were distended, and the clothing looked like it had been through three kids. In fact other hanna stuff I'd been given used by friends years earlier or got at goodwill looked better than the new stuff 2 months later. The grinch PJ's I boght for myself began to pill after the first wearing, anywhere there was friciotn. Had more pilling anywhere there was friction. After being worn 10 or so times and being washed twice, my 15 year old Pj's from JC Penny's looked better! I am so disappointed! I always bought used hanna anderson stuff and loved the quality. Now I am in a financial position to buy new, and the new isn't the quality. You can buy it. But this is not hte Hannah Anderson of old. They are simply riding the coat tails of their previous high quality reputation. Only now the quality is not there. To be clear-- YOU WILL NOT BE ABLE TO PASS THIS CLOTHING DOWN TO ANOTHER CHILD. It is unlikely to make it through one child. I"m an adult, gentle on my clothing, and my PJ's already have completely distended elastic at the ankles and wrists, after being worn about 10 times. I won't say don't buy it, because since everything seems to be lower quality these days, whats the point? But don't pay the higher price for it thinking it will last. It won't. I"m so sad to see a high quality brand go Tip for consumers:I would also like to say that while I do not have the time to go to my hannah anderson account and look up proof of purchase, I sent a picture of a PJ print they have only had out for a couple years. So at most my Pj can only be two years old ( they are not, they were bought last christmas. as were all the clothing . I also find it telling that Hannah Anderson has no place where customers can post reviews for others to see. the way Amazon or other sites do . Products used:lots of clothingLove my little holiday Dear Dear sweater dress! Is so adorable and the quality is excellent! This company has really great customer service! Tip for consumers:They have great sales at the holiday time! Products used:Dresses, tights, baby slippers shoes Service Value Shipping Returns QualityI made the withdrawal of a dress a month ago, they received it the first days of January and to this day I have not received the refund, when I ask what is happening, they do not give me an explanation. Be careful when you buy and have to return merchandise, customer service is really bad!I placed an order and it took over two weeks to come in. The shipping date kept changing to further and further out. I talked to customer service several times and they did absolutely nothing about it. I still don't even have the order. Service Value ShippingI was unable to get a refund that was due for a returned gift! They said they sent out a card for exchange (but one was never received). I am very frustrated and would not recommend this company.