All of the clothes fit like a whole size smaller in other brands. Threads are pulling and loose on two garments I have washed once and twice, following instructions. They refuse to price match during sales like every other reputable clothing brand does. I submitted 1-star reviews for my low quality items on their site and they did not publish them- only 5 stars to be seen! Wow, how honest! Tip for consumers:Watch out for fake reviews- check other sites. Wait for sales if you insist on purchasing this overpriced stuff. Things always go on sale a day or two later, they almost never sell out until they are out of season. Products used:Assorted baby girl clothes. Service Value Shipping Returns Quality Date of experience: June 21, 2022I waited 37 minutes on hold with a terrible song on repeat to make a return. I was told the return label would arrive within 7 to 10 days via email and the refund even longer. I've loved the brand since my children were little, but this experience demonstrates how far the brand has eroded. I will not shop at Hanna Andersson again nor recommend it. Service Shipping Date of experience: December 8, 2023Placed an order a month ago. They did not send the pants, but did not tell me that for 2+ weeks. I called to replace 3 times. Each person said absolutes I'll get that right out & honor sale price. Each order was cancelled by Hanna Anderson. Tonight a 5th person calls me-can't honor that sale price but we'll ship free at full price. Huh? You made 4 errors & won't jo or original price? STAY AWAY. Tip for consumers:Avoid-there are plenty of places to get quality Jammies from. Products used:I returned the pajama top & a second set that I had bought my husband for Xmas. Service Value Shipping Returns Quality Date of experience: December 15, 2022I had a question about my order and Jillian ended the conversation before I was done. They really don't care about your questions or concerns and the help staff seem miserable. Whoever Jillian is, she should look for a new job because she gives the company a terrible name. It's always a shame when poor customer service ruins the brand experience. Do better. Tip for consumers:The women should be fired. Terrible experience Products used:Dresses and leggings Service Date of experience: November 26, 2023The best customer service experience I have had in a long time. I can not fathom any negative review being legit other than a hateful person... Not only are the patterns absolutely adorable but the quality is top notch as well. As for customer service they are unbeatable. I had ordered 2 sets for a baby shower weeks in advance. I noticed they had arrived to my local FedEx but had just been sitting there for over a week. Being that the shower was in 2 days I started to panic and contacted Hanna for advice. They were beyond accommodating and understood my worries so shipped out my order again for overnight shipping AT NO COST to me. That means they ate the cost off both the shipping and additional product just to help me out, this is the type of customer service you never see anymore. I can't thank Hanna Andersson enough for their accommodations and I will now be a customer for life. Tip for consumers:Can't recommend this company enough! Products used:All matching sets Service Value Shipping Returns Quality Date of experience: June 22, 2023I have bought dozens of sleepers for my foster children over the years, and they would last for years. The last couple I purchased ripped in the crotch within a couple of wearings. Customer service offered to send another one when it came in stock but never happened. I give up on these garments. Products used:Sleeper Service Value Shipping Quality Date of experience: December 19, 2022I ordered 3 items as a set for a baby gift. I just received an email cancelling 1 item and immediately started a chat, saying I did not want the other 2 matching items. I was told orders could not be modified once placed. But HA had just modified the order! Two different chats ended when HA hanging up on me. I love the quality of HA clothing and it has always been my "go to" vendor for my grandkids and baby gifts, so I was totally shocked to learn how rude HA's staff is! What kind of a company treats its customers this way? Products used:Part of my three item order was cancelled and the company was rude when I tried to cancel the remaining items. Service Date of experience: June 12, 2023First time ordering with a sizeable order. Message back with Oops something wrong try again. Nope. Called customer service and spoke with a Christopher who couldn't help because does returns. WHAT? So called to place an order on hold 12 min. Went to Chat option. Said within 2 min. 6 min later no chat response. This is the first time this has happened to me for ordering. VERY poor all around service. Date of experience: January 8, 2022I was charged twice for my order and couldn't get in touch with customer service. I even tried the website chat and it said expected wait time to be serviced by an agent is 13 minutes. 20 minutes passed and the timer still said 13 minutes. They make it impossible to reach an agent. Service Date of experience: December 13, 2021Made an order that after they cancelled my first order due to incorrect zip code they said, I had a 20% off coupon code for first time order that they now won't honor. Super frustrating and horrible customer service. They won't even let me cancel my pending order that was just replaced and now I have to wait to receive to ship back as I refuse to support businesses that do this type of stuff to customers Service Value Shipping Returns Quality Date of experience: November 13, 2023I made the withdrawal of a dress a month ago, they received it the first days of January and to this day I have not received the refund, when I ask what is happening, they do not give me an explanation. Be careful when you buy and have to return merchandise, customer service is really bad! Date of experience: January 20, 2023Not the most customer-friendly children's shop. 1 -- Customers must pay for return shipping. With higher prices, the challenge of fitting growing children, and Hann's wonky clothing size variations, returns can be prohibitively expensive. 2 -- Even if an item ordered goes on sale within hours of your purchase, Hanna makes no price adjustments. Not typical of most retailers. 3 -- The clothing is cute and comfortable, but don't think I'll be shopping here again. Order #******* -- couldn't get image to upload due to format, but this is a legit purchase from 08/25/22 Tip for consumers:Returns can be costly. Hanna Andersson doesn't offer price adjustments if an item goes on sale, even if you order only hours before. Sizing for toddler and baby items can get wonky. Products used:Toddler girls' cotton tops Service Value Shipping Returns Quality Date of experience: September 1, 2022I placed an order and it took over two weeks to come in. The shipping date kept changing to further and further out. I talked to customer service several times and they did absolutely nothing about it. I still don't even have the order. Service Value Shipping Date of experience: June 7, 2022Horrible service! Ordered almost a month ago, the said they would deliver in two weeks and i am still waiting. Have e-mailed 3 times and received no answer! Take your business elsewhere so you won't be disappointed. Tip for consumers:Don’t buy from them, they are dishonest. Service Value Shipping Returns Quality Date of experience: November 20, 2021If you are a normal woman, DO NOT BUY THE FLANNEL PAJAMAS! The are made for men! Upper chest too big, TIGHT across the hips, button up on the wrong side like men's shirts, arms way too long. I will never wear them again and they were outrageously expensive but I wanted to match the family. This is my last year buying these crappy overpriced pajamas for my family. Date of experience: December 26, 2022I have shopped Hanna Andersson for gifts for my two grand daughters several times, because my daughter in law likes their clothes. Each time it has taken literally weeks to get the clothes, shipments are often incomplete and, on two occasions, weeks after the order was placed, I have received emails that say an item is out of stock. That means I have to scramble to find something else to replace the out of stock item and I have to return the leggings or whatever it was that I bought to match the missing item. It is pretty much impossible to reach customer service - I have been on hold for 30+ minutes before giving up. I will not shop Hanna Andersson again and do not recommend them. Date of experience: December 16, 2019I continually receive messages from Hannah Anderson confirming my purchases and their delivery, despite never having visited the website, nor bought anything from them and after messaging them on various occasions to notify them of their error (obviously the customer who had bought from them wasn't being notified). So - terrible customer service! Date of experience: December 2, 2021I use their burb cloths, they are the softest and most wonderful, if you can be patient. It takes them approximately 14 days to even ship. This is the most terrible, slowest shipping experience I've had. They need to get up to speed with shipping. Date of experience: September 8, 2021All of my experiences with this company have been positive so far. My orders have been correct and shipped quickly. Communication has been good. Most of all, we love the clothes! My granddaughter thinks they are soft and comfortable. We think they are adorable! Tip for consumers:Go for the sale items. Products used:Swimsuits, training pants, underwear and pajamas. Service Value Shipping Quality Date of experience: July 16, 2021I have been online for almost 2 hours I have ordered for 5 kids and I found very good deals after asking my kids if they all liked it and choosing everything they like we are ready to place that order for almost $450 and when I place that order it log me out them that price went up and I have to order again I call and customer service said to me that that price was still on but my 4 computers say that same customer service did help me I mad sad and my kids are mad too please check for deals they make o ly to order maybe two or 4 items at one time I am not happy with this price change Service Value Shipping Returns Quality Date of experience: December 30, 2021I regret not researching/looking at all their bad reviews before ordering from Hanna Andersson. My first order was missing half of the items, though I was billed the full amount. Their customer service is non-existent, couldn't get through the phone and emails went unanswered. Such a disappointing experience and it seems they have many unhappy and dissatisfied customers. I filed a dispute with my credit card for the missing items billed and surely will file a complaint with the BBB. Don't shop there unless you want aggravation. Date of experience: December 13, 2019Hanna Andersson clothing may be outrageously priced but it NEVER wears out. The dresses, skirts, pj's, snow clothing and hats looked almost un worn, long after they had many uses and a gazillion washes. Their cotton tights were the only ones my incredibly texture fussy kid would wear without complaint. The leggins held up better than any other retailer. My daughter always descibed the snow suits as warm and light. So I would highly recommend their clothing, if you can afford the price point, and certainly if you plan on passing items down to the younger children in your family. Date of experience: January 18, 2018Ordered clothes, they were listed as being delivered but never were. Called The customer service number, After being in hold for an hour, they had no idea, told me they could leave a message for HA, which is confusing since that's who I called. Very rude. Paid hundreds of dollars with no delivery, and extremely rude customer service. Save yourself the time and energy, DO NOT ORDER FROM HA Date of experience: December 7, 2020I bought pijamas for my family, spent more than 300$and after 2 days they sent me an item that I didn't ordered, they took 5$ of my money for shipping and took almost a month to received MY MONEY BACK of something that was Their mistake :/ Date of experience: December 2, 2021Hannah Anderson is not the quality it used to be. Last year I bought about $300 worth of clothing for my 8 year old and at same time bought matching christmas PJ. For both kids. When they came I was shocked. The Long sleeved shirts ( meant for winter) were lighter weight than multiple summer tank tops I had purchased at good will a few months before. After several washings the collars were distended, and the clothing looked like it had been through three kids. In fact other hanna stuff I'd been given used by friends years earlier or got at goodwill looked better than the new stuff 2 months later. The grinch PJ's I boght for myself began to pill after the first wearing, anywhere there was friciotn. Had more pilling anywhere there was friction. After being worn 10 or so times and being washed twice, my 15 year old Pj's from JC Penny's looked better! I am so disappointed! I always bought used hanna anderson stuff and loved the quality. Now I am in a financial position to buy new, and the new isn't the quality. You can buy it. But this is not hte Hannah Anderson of old. They are simply riding the coat tails of their previous high quality reputation. Only now the quality is not there. To be clear-- YOU WILL NOT BE ABLE TO PASS THIS CLOTHING DOWN TO ANOTHER CHILD. It is unlikely to make it through one child. I"m an adult, gentle on my clothing, and my PJ's already have completely distended elastic at the ankles and wrists, after being worn about 10 times. I won't say don't buy it, because since everything seems to be lower quality these days, whats the point? But don't pay the higher price for it thinking it will last. It won't. I"m so sad to see a high quality brand go Tip for consumers:I would also like to say that while I do not have the time to go to my hannah anderson account and look up proof of purchase, I sent a picture of a PJ print they have only had out for a couple years. So at most my Pj can only be two years old ( they are not, they were bought last christmas. as were all the clothing . I also find it telling that Hannah Anderson has no place where customers can post reviews for others to see. the way Amazon or other sites do . Products used:lots of clothing Date of experience: December 20, 2023