My family and I stayed there in November of 2023 and my aunts wheels were stole off her vehicle that was valeted by the hotel. She has been a Marriott titanium member for years and they did nothing after being told the room would be refunded. She is out thousands of dollars and has yet to see a penny from anyone. Terrible customer service for such a loyal customer. Service Value Quality Date of experience: October 8, 2024I stayed at the Fairfield Inn & Suites Chesapeake. 1560 Crossways Boulevard Chesapeake, VA ******* on January 19 -21. I often stay here due to my job. After checking out on 1/21/2024. I realized I had left my registered firearm under the pillow. When I called back the same day and spoke with management. They stated housekeeping had not turned in any items. I honestly love the location of this hotel. But no one is honest here. I even went out to get a food delivery. And if cameras were viewed. It would have clearly shown my weapon on me when leaving and re-entering the building during my stay. My advice. Triple check your room before leaving because employees will not return items that clearly does not belong to them. I have filed a a police report with the Chesapeake police department. I tried to write my review on the Marriott site. However the survey that was sent after my stay expired. Date of experience: March 17, 2024I had the most amazing experience at SpringHill Suites by Marriott Memphis Downtown. The energy and kindness from the staff was just inmatched! Thank you Erandy and Rukedia for remembering my name and going above and beyond to make my trip memorable! We will be back! Date of experience: April 28, 2024Just checked in and checked in late so there was no one else checking in I could say perhaps they were just too busy. Gentleman checked me in and provided 2 keys and at least stated where the elevator was. No Welcome to Marriott or even basic information as to restaurant, amenities etc. Or if needed anything for the room; I just assumed due to technology I would find that on the TV. However nothing is listed about the restaurant or how to find items on food menu. I was transferred twice to the restaurant and once called directly for room service as I had a long trip and was tired, there was no answer or anyone called back. I hope the other 7 days here get better. Also Cannot say receptionist is unfriendly as he Was speaking to a couple after I left to park my Vehicle & return. The overall place looks great. Tip for consumers:In a place quality appearance as this you wouldn’t think room service Would be an issue and would be some form of Activity schedule provided or even area attractions and extra linen especially there’s a pull out sofa bed. Products used:None yet. Hope to use pool and gym when rested And restaurant. Date of experience: February 10, 2024Please beware. Marriott is dishonest about the benefits for titanium members. They have discriminatory practices when it comes to annual choice benefits. Make sure you record every transaction. Their customer service staff are totally incompetent and don't understand basic English. Buyer beware! Date of experience: January 28, 2024I've been a part of the brand through my travels and decided to apply for key positions but, understandably, was denied application before interview. I have 20 years hospitality experience in competing properties but was informed I am over qualified for what they want to compensate which is a direct admission to how they run their new program….basically a corporation that has no soul. Would recommend staying with the smaller, family run units that cater to your actual experience. Will never spend another dollar with this operation Tip for consumers:Can’t wait to see you collapse!! Products used:None, they had no service staff available as I stayed on property for 14 days Service Value Quality Date of experience: May 5, 2023Encouraged to purchase a $199 4 day vacation when booking a room. One year and 3 months later when finally have time to take it, am told expired and have to pay $99 to reinstate. No thanks! This is not how you treat rewards members if you want their business. Travel for work and fun - and plenty of other hotels out there. Service Value Quality Date of experience: October 31, 2023Any time I travel somewhere, I seek Marriott hotels because I'm so used to staying overnight in their apartments. The level of services is beyond the sky, they always cater to the needs of visitors and do everything to please them. I suppose that is the direct of evidence of how the service influences the brand awareness and creates trust from clients. I can't even count how many times I stayed in their hotels, but I don't care, the main - I have a joyful time. Date of experience: December 28, 2023Xmas-themed music is played 24/7 throughout the lobby and everywhere outside, around the hotel. The balcony for which I paid additional, was rendered useless. What happened to the peaceful, relaxing, quiet one used to enjoy at hotels? Marriott Oceanfront, Virginia Beach VA | 12/28-12/31/22 Service Value Quality Date of experience: December 31, 2022My wife and I were platinum members at the old Starwood and regretted the change with Marriott. Worst possible web site and mobile app. Every time I try to sign in I get the error message. I know my email and member number are correct as I get frequent emails wanting me to buy points. So it's a password issue and updating your password is an excruciating experience. However, with an hour of spare time and infinite patience it is possible. However, once I get signed in and complete my transactions, I will go through exactly the same experience the next time I try to sign in. Their hotels are excellent but boy the customer service on their apps is extremely frustrating. So, I am done with Marriott and will sign up with another high end chain like Hilton hopefully with better customer service. Service Value Quality Date of experience: February 22, 2024I called in to explain about a recent stay back in December. It was regarding using my free night award. The guy at the hotel said he couldn't do anything because it had to be booked online. I said I could do it but the guy said it would not work. I found out this was misinformation. After explaining this to Gabriel and the whole scenario more than 3 times, he offered zero help or interest. Horrible customer service rep who definitely should not even be taking calls. There's more to this complaint and the zero steps he took in addressing this matter. Date of experience: January 20, 2024Arrived at 21.30 pm, the room was not cleaned. Had to wait to clean the room, the manager "Sara" resolved to discount $100 from our account, we don't think it was enough, we payed almost $250 for a night. Unpleasant wait at the hall, not even offer us a drink at the bar! Service Value Quality Date of experience: February 18, 2024This was our third time here and the truth is there are no complaints, the staff, from the manager, Mr. Argimiro Peña, an excellent person and extremely kind Marcos Herrera, our angel, is always attentive to our needs, even though we didn't even have any. Thank you Valentina so sweet, Ginette and Santos we will miss your food, continue like this always excellent hygiene, quality. Thank you Service Value Quality Date of experience: July 10, 2023I used to almost always used Marriott for my travel. However, the last three times I have tried to book a room on Marriott's website I couldn't log in. Even if by some miracle you get into the site it is not user friendly. If you need to check different special rates, you have to check them individually. The last three times I tried to use Marriott I finally gave up and went to Hilton. Hilton's site its more user friendly and much more attuned to the customer. Tip for consumers:Don't bother. Just go to another reputable hotel chain. Products used:Hilton Hotels Service Value Quality Date of experience: March 9, 2023We booked 2 rooms. The first room had bloody handprints and smears on the bathroom wallpaper, the 2nd room's tub was clogged shin deep from one shower and a 3rd room's heavy wooden closet door fell on me as I tried to close it. The GM did not refund my points as promised. A week later I had to call the corporate office and receive a case # for them to only refund 1/2 of what was promised by the hotel. Side note, China, the young lady on staff that evening was very accommodating and helpful. She did everything she could to make us feel comfortable. The GM did not follow through and I am extremely frustrated the amount of time it is taking for Bonvoy Marriott to make this right. Products used:Room Service Value Quality Date of experience: July 10, 2023The arguing, one-sided, threatening words from CNN and MSNBC morning news is very disturbing when I go to get my coffee in the lobby. Hotels should be peaceful and welcoming to all not a place for division and anxiety. Make a policy to have non partisan channels blaring. Try something like explorations, building, animals, food. Channels that inspire and build compassion. Date of experience: January 27, 2021Just finished ANOTHER phone call to customer no service. Used Bonvoy app to arrange a stay using points and got charged anyway. Now everyone from Bonvoy to the Marriott property to my Chase Bonvoy card refuses to remove the charge. Beware! Date of experience: March 23, 2023Booking online is easy for everything, cancelling, checking in so when you get to hotel not much to do but get your key. Some hotels offer keyless entry with phone technology. All history saved on account online and customer service good if you have a problem. Website has extensive detail on properties Date of experience: June 24, 2016This is about Springhill Suites at New Smyrna Beach Florida. It is exceptional at every way. Patsy the piano player is the most wonderful person I have met in 230 days per year traveling. Clean, great breakfast, professional and courteous employees. Stay her Service Value Date of experience: August 19, 2021Great spa, very quaint and intimate. I only rated a 4 because of no steam or sauna rooms. The facilities were well organized and clean. The staff was on point with their knowledge of services and products. Would definitely visit again. Date of experience: July 7, 2015Towne Center Suites in Tucson do provide spacious clean and comfortable accommodations but although staff are very pleasant, they fail to provide necessary service to keep coffee on hand and frequently allow items in breakfast to run out. They need to monitor it more frequently. I had to request coffee replacements 5 times. Breakfast is high cholesterol with minimum healthy choices except apples and oranges. Their remotes for tv in lounge do not work and are sometimes lost. Date of experience: August 10, 2015I hate that you everything feels so corporate. Very little information or contacts for the actual properties, not many photos or details, and just a not so intuitive design. Each time I go to make a reservation, I get annoyed choosing the dates and waiting for the options. I'm not sure if it's an AJAX issue but I always have to refresh during reservations. Which is a shame, because I love Marriott hotels Date of experience: March 20, 2015I have been on the phone with Marriott customer service 20 times because i have not received my points for 7 stays which is because of an issue with their app! Even though they can see my stays they still want me to send my receipts through the folio which doesn't work either! Emailed them but they won't except that either! Never again will i stay at a Marriott! Absolutely the most pitiful customer service i have ever witnessed! Service Value Quality Date of experience: September 8, 2022We have stayed at many other hotels before, but ever since we booked at the Marriott, it has became out place to stay when we travel either near the mountain range or the beach site. The staff are very professional and friendly. Date of experience: August 8, 2015If the US were run by Marriott we would all be better off. People used to say that about Disney but I think Marriott is smarter and less greedy. If you are in Europe and your hotel Wi-Fi does not work and you are tired of paying for small rooms and small cold breakfasts, move to Marriott. There is more consistency in the hotels and better value for the money. These people are very smart and honest and plan long-term. I do not like the people at the front desk of the Marriott in Rio. They are not friendly or helpful. Date of experience: December 25, 2015