I recently purchased a purse on sale. During the very first use I noticed 2 tears on the bag where the strap met the bag. I only had the bag for a week and emailed Moda asking for a refund or exchange as the bag was clearly sent to me torn. They said "no because it was final sale". After some research I realized this is actually their MO, to take damaged products and mark them on final sale, so the damaged product can be sold but not returned. I will never buy from them again. I can't support that kind of business. Products used:Purse Service Value Shipping Returns Quality Date of experience: January 31, 2023Agent was rude, condescending, and uncooperative. She did not resolve my problem. I spent considerable amount of money to purchase a luxury item and would expect far better service than this. Very disappointing and I will not purchase from this company again. Tip for consumers:Don’t do it!!! Service Value Shipping Date of experience: March 17, 2022MO's package theft policy is misleading and detrimental to customers. My stolen package claim was denied by MO, with the blame shifted to me despite clear evidence. Abby from customer support was evasive about policy details. The delivery driver failed to notify us, and I have video proof of improper delivery and theft. FedEx made an error, but MO penalized the customer. After my disappointing first experience, I will no longer purchase from MO. Their response was to "file a police report" without further assistance. They claimed their policy only covers theft during transit, ignoring evidence of incorrect delivery. I'm awaiting a response from management before filing a chargeback, but based on other reviews, MO seems uninterested in resolving package issues. Their customer service is the worst I've encountered. Avoid this company. Date of experience: November 16, 2022I do not use the site to order from I shop the site, although, I know people who shop there and swear by it. Moda has the best of the best and the latest fashion items. This site has everything you need and gives fantastic information, the edits are so good. Any fashionable fashionista can get a great education on this site. Yes, you can order and they have an 800 number. You need to be in love with what you purchase because they are pricey, but most items ship from the USA. They have top designs on sale, but not at rock bottom prices. Tip for consumers:They have the best designers and a great selection. Price adjustment are only 7 days from receiving the item and they dont price match to the competition. Products used:I use the site for information and to window shop. I would only purchase a one of a kind item that can not be gotten elsewhere and price did not matter. Value Shipping Returns Quality Date of experience: May 23, 2023Don't ever buy anything from this shady company! I purchased a pair of Prada winter boots from them. They were both labeled 38 1/2. After a couple of times wearing them, the right foot was sooo tight I thought I was going crazy... I kept checking the labels and the box, everything said 38 1/2. After comparing the boots soles to each other... one was at least an inch shorter! The labels were fake! This company is selling knock off items! After emailing and calling them; they said there is nothing they can do. I am so sad and frustrated! Tip for consumers:Do not trust Moda Operandi! Products used:None... they sent me two different sized shoes. Service Value Shipping Returns Quality Date of experience: January 26, 2022I recently moved and I had a few orders in the pipeline. I assumed if I changed my address on the main web site my orders would come to my new address. Later I found out I had to change my address on each individual purchase as a result two big purchases went to my old address and the people living there kept them. Now moda says I am out the money. How is this right isn't the merchandise insured thru the carrier? Service Value Shipping Returns Quality Date of experience: February 7, 2024I ordered a set of books from Moda Operandi. Two times now they sent the incorrect set of books. They sent a hardcover and paperback version of the same book! And they did this TWICE. The second time i requested they send the correct set of books I purchased the customer service rep (Liz C) indicated that I would need to return the books, wait for them to inspect it before I can get a refund. Then, I would need to repurchased the books from their website. Their website looks nice, but not worth the hassle when shipping goes wrong. I've been going through this for over a month now. Avoid this company! Tip for consumers:Go elsewhere! Products used:Books Service Value Shipping Returns Quality Date of experience: April 18, 2021The vast diversity of your offerings are awesome; the styling of them is inspiring; I love "meeting" the women, whose professional talents, creativity, and point of view are obvious and worthy of emulation. Date of experience: May 7, 2020This is the first time and will be my last time I shop with Moda Operandi, my package was recalled by them due to pricing discrepancy on the site? I placed an order use the code "NEWTOMODA" which is offered to new customers, I didn't get any discount other than that, how can they recall such a normal order? That was ridiculous! Don't shop on Moda Operandi, they don't care about the customers at all and they have very unprofessional customer service. Noted that they charged me for the order and still haven't refund me yet. Tip for consumers:Do not shop on Moda Operandi Products used:Clothing Service Value Shipping Returns Quality Date of experience: September 29, 2021This is not the level of white glove customer service you would expect from such a high end retailer. Save yourself time and frustration and just shop at Saks or a local high end home decor store. Service Shipping Returns Date of experience: August 3, 2021Horrific customer service and unclear return policies during sale. They just want to keep your money. Do not trust this site. Would not advise buying here over ShopBop or Revolve. I've had much better experiences at other places. Date of experience: August 23, 2019I don't know if they are on the verge of bankruptcy or what but I have never had my credit card charged, and several weeks later the company refuses to answer customer service calls and refuses to ship items I paid for. This is called fraud! Who has time to call them 15 times to get your items or a refund? Shop elsewhere. Date of experience: August 10, 2019I find it incredible that not only they provide worst service, they take pride and fail to give you a solution. They are obnoxious and the customer becomes last. After giving them a second chance after a year of failing to deliver and having to contact them 4 times to locate my order because the stock actually comes from the US, hence why you must wait for 2 weeks minimum, their service is decadent. Nothing has improved, their emails are vague and no option to even cancel the order if you no longer wish to wait that long. Poor, poor service Date of experience: July 30, 2019They have so many unique designer clothes but return service is horrible. They have a problem with their warehouse. I have 5000 dolars of merchandise waiting to be returned since August. Date of experience: January 7, 2022Moda Operandi is an interesting site in that it is current with runway offerings, as well as offers previews. This gives the customer an opportunity to secure a purchase ahead of items hitting the store even. The items are unquestionably authentic. The site descriptions are reliable, with professional pics and impeccable packaging. It's a great way to get acquainted with a few key pieces of designers you may not be familiar with, and unlikely to have stand alone stores of their own. Alessandra Rich and Ortiz were mine. What's lacking? The selection/offerings are not generous enough. Wish they had more. While the current season selection is wonderful, this is not the go to site for coveted past season pieces. The markdowns are stingy both in dollar value and quantities available. Nice, but could use a few tweaks still. Date of experience: September 30, 2018I purchased an item worth roughly $2,000 and it was supposedly delivered when i happened to be out of town. Given the value of the order, Fedex was required to receive my signature in order to release this item to me. Even though i was not even in my home state when this item was delivered, someone (i'm assuming the driver) signed for the package and i never received the item. I obviously filed a claim through moda who then in turn, requested fedex investigate the matter. I should note i was more than happy to provide moda my flight confirmation, proving that it was impossible for me to sign for my package. Moda just got back to me today saying that since fedex claimed i signed for this (even though i was not home), i will not be getting a reimbursement. I knew that moda was going through some financial issues but this is just a scam. Save your money, go spend it at farfetch or net-a-porter or matches or any of the other luury e-commerce sites that actually work with their customer when there is an issue as opposed to just happily stealing their money. Products used:none, i never received my products Service Value Shipping Returns Quality Date of experience: January 4, 2022I ordered a pair of Yeezy boots, got them and they were worn, like really worn. Scuffed, scratched and obviously not new! I went back to the sit to check if maybe it said used, and it did not. I could never purchase from them again because I don't trust I'll get what I'm actually buying. Date of experience: December 17, 2019So u don't get stuck with dress or what ever u orered. Go to your credit card online put in shipping code u will get a refund bk. I sent it to cable it came from Irvin. I was not stuck did pay 11$ 4 shipping but hey note stuck with a 152 dress. Worst company ever never buy from them. I out started them. Lucky I got my money back. Date of experience: December 9, 2019I love Moda Operandi. I've scored several Rick Owens pieces I never would have been able to get in my size thanks to them. They have great sales & an overall awesome selection. I highly recommend MO, especially to Rick Owens fans! Date of experience: December 27, 2018I buy from them a pre-paid father belt and I received it after 3 months or 4 that was the deal in the first time so everything was excellent the services was very great i a devise you to try it. It worth trust Date of experience: September 24, 2018Watch out Facebook add bealoving.com has been offering items for sale do not purchase item from this company they are scamming people total rip off they have been taken down from there website and you will not get your items, Date of experience: November 26, 2018Worst worst worst site! Worst worst worst site! I placed and order 3 weeks ago and didn't receive it yet. Called every day for status and no one had answers. Finally after 3 weeks they told me nothing is in stock. Never order from here! Date of experience: June 28, 2019They sent a refund to a credit card that was already cancelled. And they had the nerve to tell me that I should call the bank to ask for a refund check. Date of experience: April 25, 2020Two months ago I ordered from Moda for the first time. I place an order for a Prada Celo bag and was charged $15 for shipping. I expected this to mean shipping would be quick and that the packaging would be luxurious. But it wasn't. It took two weeks for my bag to arrive and the bag was just thrown in a box in a dust bag wrapped in purple tissue paper. Honestly, I have seen better packaging from less expensive stores, like Sezane. Still, I can understand the shipping time due to Covid delays, but the packaging really was subpar. Nonetheless, what really bothered me was that my bag was damaged when I received it. It had creases and a visible scratch on the back. I submitted a return request, shipped it back, and got my money back. Then I placed another order for the same type of bag and after two weeks, I got the SAME damaged bag in a box that looked like it was stomped on and opened and haphazardly re-taped again. Did they think I would not notice it was the same bag? Anyway, I submitted another return request and now I will be purchasing my bag from Prada directly. Needless to say, I'm so disappointed in Moda and will not be shopping here again. Service Value Shipping Returns Quality Date of experience: July 20, 2021I Know about this site long time ago from my sister but did not buy anything from it. But recently wanted something unique for a special occasion. I was impressed with my choice. Date of experience: June 3, 2019